SOS Exterminating

I have used SOS since 2013; however, last year I paid for them to come out this May to do an inspection. They sent me a letter to remind me that I had paid for this service and to schedule an appointment. I did so. They insisted on a Saturday between 8-3. No one showed or called. I left a disappointing voice mail and it was returned with apologies and I was told that I was rescheduled for the following Saturday.

No one bothered to call or let me know. So the second Saturday I waited ALL day and yet, no call or anyone coming out. They also sent me an invoice for 2023 and wanted money for no service or consideration. I said I want my money back since they can't seem to call or keep a schedule. They refused to reimburse me when I didn't get any service. CUSTOMERS BEWARE! As Larry said, it is the worst customer service and I was a long time customer. Don't give your money to SOS for no service whatsoever. Steph K.

Omar has been our tech for over 10 years and we adore him! He is pleasant, and always has a smile on his face. Services: Ant extermination, Rodent extermination, General pest inspection

Termite treatment is excellent with Sos. They have been doing this for many years and They are a very reputable company in my opinion. Office staff go way above excellence in customer service also

We have been under warranty with SOS for many years following treatment/ pretreatment for termites with no problems. The annual inspections are done by professional techs who explain what to look for. Service: Termite inspection

Alex texted me the time he was coming and he was on time. I had texted him back requesting he ring my door bell when he arrived so I could show him something of concern to me. He took the time to answer my questions/concerns, which put me at ease. We also reviewed my spraying instructions, for this visit as that day I had a vendor working at my home and some doors had to remain open. I hope we can keep Alex as our regular tech.

Our Applicator Don is always on time for scheduled appointments, performs high quality work, and is very professional and pleasant. I highly recommend SOS Exterminating.

I used SOS for 2 years and encountered nothing but issues and being dismissed about any concerns. Each rep I would speak to would give me different answers. Unprofessional service, complete lack of accountability. A complete waste of money and time and the headache of encountering any pests. I recommend this place if you are looking to simply donate money for absolutely nothing in return.

Home warranty from December 2016 - December 2021. I have had a continuous problem with termites, noticeably more in 2020 - 2021. Called SOS Exterminating in Gilbert, Arizona and have records of their repeated visits. There has been a termite issue in a certain part of the house, and they did not solve the issue. The supervisor, Lance, came to look at it on the 19 January 2022. They are supposed to come with a courtesy treatment today. What should one do do solve the termite issue. SOS Exterminating did not do their job.

SOS has been doing my pest control for at least 20 years and my bugs die very nicely using them. Dead bugs equals no scorpions which is my ultimate goal! Good job to all of you. Your 20 year track record is perfect. Services: Ant extermination, Flea & mite extermination, Spider extermination, Hornet & wasp extermination, Cockroach extermination

We have used SOS exterminating for a few years now and are very pleased with the services. I have to give a personal shoutout to Tomas B. He is very well mannered and gets us taken care of every time. We love Tomas so much that we actually requested to have him back after he changed routes. Thankfully SOS said no problem and we got him back on our schedule.

The advance notice makes it easy for us to make sure we have the dogs locked up inside to let him do his thing. If anytime we see something he is sure to double check the area or pay extra attention to whats around. When we moved into this house we had a major scorpion problem and after using SOS that seems to no longer be an issue. You could see results after just a few services and we will continue to use SOS because of this. Thank you Tomas and SOS!

Prompt and courteous service. SOS contacted me to set up an appointment for someone to inspect my property the following week, and all went as scheduled. The serviceperson contacted me by telephone in advance (on the day of the appointment) to advise me that he was on his way. He was prompt and courteous. Service: Termite inspection

Discovered termites coming up on the house and called SOS Exterminating since we had a warranty with them via the new home build. Carl and his associate were on time, very friendly, explained to me what they would do and educated me on the types of termites that are here in Arizona. From the friendly customer service call center to the technicians, they did a great job. Thank you!

Last time I use SOS for anything. They miss appointments but always have an excuse. If you decide to use this company be prepared for some of the worst customer service you will ever experience.

Buyer beware! this company will try to bill you for services not rendered and then send you to a collection agency! do not hire them to get near your home. buyer beware! i have proof should you need it.

We had our annual inspection today with Mike as our tech. This young man was super friendly and efficient. Mike was very careful inspecting everything in a thorough and conscientious manner. Thank you for the great customer service.

Chad has provided terrific service and does a fantastic job. Have not experienced any of the issues that other people have cited. We had used other services in the past and had many challenges in getting good customer service. We plan on sticking with Chad and SOS. Keep up the great work.

They are too slow. I called for an appointment three times before anyone called me back. Then I was given a day and was told between 8am-4pm. So I am supposed to sit home all day waiting for these people to show up. This might be our last time using this company

The field technicians are very knowledgable and customer driven. The SOS pricing policy and billing leaves a lot to be desired. My termite renewal this year(2019) increased by 41%! Over last year! Reasons for the increase were not acceptable to me. I will not renew my termite protection policy at the end of October 2020 or purchase other services from SOS Exterminating. Owned by ServiceMaster who sets arbitrary pricing. Very inflexible.

I had used this company for many years without any problems, there were times that the technician would need to cancel but they would call me and let me know. Recently finished building a new home and decided to get SOS to do the pest control again. I scheduled an appointment for a Saturday and the tech never showed up, never called, nothing. I rearrange my life to get this appointment and I get a no show.

I found this to be very unprofessional. I call in to find out what happened and the woman i spoke with had no idea, so there is definitely a lack of communication internally as they should have known. I was very disappointed, while the woman i spoke to is not responsible and is trained to give you the standard sorry sorry sorry i will speak to my supervisor about this, in the end I'm the one who is out time and money.

Awsome company very happy with the services they provide. Highly recommend them for termite and pest service

I scheduled a termite treatment and was given a window for the service tech.12-4pm. At 4:15 I called the office asking where the tech might be. I was told they would reach him.said he's probably behind schedule but he'll call you. I said ok. Again I waited. At 5 pm the sos office called and said the technicians truck broke down and wasn't coming today and asked if I could do another 4 hour window tomorrow? Don't you think If his truck broke down I might have gotten a call sooner than 5pm? This is just not acceptable for a company. While the technician was waiting for help for his truck he could have called me to let me know. Or call the office.

Horrible service. Disorganized and poorly managed. They have repeatedly no showed for appointments. And when they do show services are not done effectively. I would not recommend this company for pest extermination. If you value your home Take your business elsewhere.

Horrible company. They treat our house and we have a policy. We have termites and they can't be bothered to come out. When we did schedule they didn't bother coming at the time agreed and we missed them and again the response is sorry can't come for a month. Should sue them for the damage being caused by termites while they try to get us scheduled.

This company has no customer service. Made appointments for weed service. Tech never shows. Company never calls. Called to speak to manager and was hung up on!

As usual getting the run around twice canceling appointments. The last one because it was raining. They called at 2pm but it had been raining all day non stop. Also the representative was very slow and kept me on the phone for almost 10 minutes for a reschedule. The reschedule is more than three weeks out. Guess who I won't be renewing with.

I only wish I could have given SOS a zero, or less! SOS has been my exterminator for several years and up until the last several months they have been pretty good. In recent months we have noticed a rather large rodent problem. After contacting SOS they said a tech would have to come out and asses the situation before coming up with a solution. The tech came out and saw that the bait boxes were in terrible disarray and out of bait.

There were rodent entry points within six feet of one of the bait boxes that were never addressed nor was I notified of the issue. I really like the advertisement on the back of the bill that states: Nice to know. ANTS, ROACHES, SPIDERS. This is just a reminder of what you're not seeing. Thanks for turning to SOS. This is terrible as we also have a roach problem as well. Thanks SOS, I will never use OR refer you again.

Problems with contacting me, can not seem to get the contact number straight. February visit they did not call the day before then on reschedule, called the wrong #. Did not make the 2 hour window to visit.

While I thought that using a local company would be great I have gotten nothing but the run around. I have dealt with Reps not showing up and getting billed for services. I have been calling to resolve this issue for MONTHS. Each time I call I get a machine and leave a message with NO RESPONSE. Do not use this company! You cannot get a hold of anyone at the company and they are completely non responsive.

I have been a customer with SOS Exterminating for over 15 years. During this time we have had the pleasure of having Mark Ellis as our SOS Inspector. Mark is the best Inspector at SOS. If you want all of you pest control treatments to be done properly, then Mark Ellis is the person to have on your team! He is knowledgeable and knows his business when it comes to SOS' products and services.

When I hear the name SOS Exterminating I see the Mark Ellis as the face of the SOS organization. You won't meet a more dedicated person who looks out for you! R.H Major, United States Army Retired

I've never.ever had a problem with them. My service guy, Ray, is awesome! Always willing and able to answer any and all questions i or my husband have had. If we have a problem between services, I can call and they come out as fast and as soon as possible.

My husband and I used this company for several years and were thrilled with their services.then they hired a new representative to answer their phones. We had to freeze our account as as sold our house and were moving into an apartment for 6 months while our new place was built. That representative I spoke with that time was very helpful and stated that as long as we called and reinstated our services within the 6 months, we could avoid having to pay for a new customer fee again. 5 months later I call to reinstate the services, and this is where the earn their 1 star rating.

Long story short, the representative I worked with this time said that whatever the other person told me wasn't true and we were going to have to pay the new fee. She kept repeating the same thing over and over, even though what she was saying wasn't answering any of my questions. Instead of trying to assist me (the customer.customer service 101) she just called me a liar.

My husband called later to question a bill we received and the same representative was terrible to him. Exterminators are a dime a dozen in the valley, and they just lost loyal customers due to one terrible customer service representative.