Shoemaker Pool Service

Yesterday, I reached out to Shoemaker Pool Service for a bid on pool installation. I disclosed up-front that I was pretty sure the job would be cost-prohibitive based on the issues we have with access to the rear of our homes in my neighborhood as well as the rumored massive amounts of underground rock our community sits on. Though Shoemaker Pool Service is booked up all the way until April of next year and unable to bid on my project at this time, Mark Shoemaker sent me the most comprehensive email response I've EVER received as a non-paying customer.

I've received more dismissive emails from a banker who I was actively working with to close a refi loan on our home; one of the biggest transactions of my life. He told me everything I was looking to find out without even knowing which specific questions I needed to ask. He told me what to look out for in the industry at-large. He told me what to look out for when taking bids.

He told me exactly how the process SHOULD work and which questions to ask. and he did all of this for a non-paying, faceless guy in the middle of his busiest season of the year. I'll end it there because this is longer than I wanted it to be but I figured if Mr. Shoemaker took the time to do for me what he did yesterday, I can certainly take the time to spread the word about a company right here in our back yards that knows exactly how to not only do business, but how to do GOOD business.

Get in touch with this company if you need a pool, hot tub, grill, pool table, or game table. If their execution of a project is as thorough as their explanation of a project, you simply cannot go wrong.

I have been using Shoemaker pool service for the last 5 years for water testing, buying my chemicals, even for replacement parts for vacuum and salt cell. The team is very professional. They quickly analyze your water, provide you with a printout of what you need, and never pressure you about buying chemicals. There prices are a bit more than say a Walmart or Home Depot but you are buying high quality products and they provide the water testing for free.

They have earned the bit more than a large chain store. Additionally, it is so much fun to walk in there and look at pool tables, hot tubs, etc. I always thought because they have a nice building that they must be expensive. They are not any more expensive than any of the other pool service companies and, in fact, I have found them to be less expensive on expensive items like a salt cell or parts for a vacuum.

Last year I called them to do an education summary. The company that built my pool is now out of business, go figure. They quoted me one price on phone then after he came and instructed us on pool maintenance I received a bill for another $135. This year I called for pump repair/replacement. We were quoted one price that was to include new salt cell and replumb so we could maintain salt cell.

The tech that came out said "oh, I don't know anything about salt cells I'm just here to replace pump." I was not hone my son was there and did not know the whole agreement. When my daughter in law called back to discuss she was told no the quote was for pump replacement only. If we had repaired pump it would have included the salt cell. This is totally unacceptable. I will not use them again!

We have always used Shoemaker pools for years. Starting with Mike the owner over the years they have provided us with excellent service. Only one call to ask for extra service if we have a storm or if we are having a special event and it is take care of. You could not ask for a better pool service. Now Landon is helping us but I suspect Mike is still around. This is truly a wonderful family business providing excellent service. Carol Brooker and Stan Faulkner

I previously used another service that was so frustrating I did not know what to expect from Shoemaker pools. I was surprised at how responsive they were returning their calls within 48 hours. They were able to resolve an issue in less than a month that the previous company couldn't resolve in a year. They treated me more like a friend than a random customer.

I have called them every year to open and maintain my pool for the last 3 years and have yet to be disappointed. I highly recommend giving them a call for whatever your pool needs may be.

Shoemaker performed the original construction of our pool in 2008 and we continue to use their weekly service. Because we are very busy outside of the home, it has been comforting knowing that we don't have to worry about the care of our pool. Services: Cleaning, General repairs & maintenance, Design, General construction

Shoemaker Pool Service has been a reliable company for our pool maintenance for several years now. They take care of everything we need including any repairs. Every week, they send us an email confirming they have completed our service including a photo of our nice, clean pool. Service: General repairs & maintenance

We've used Shoemaker pool's for 5 years. They do excellent work. We don't have to think about our pool. Their guys are very knowledgeable. Always on time. What little interaction I've had with corporate has been very positive. Service: General repairs & maintenance

If you are looking for a new pool service company Shoemaker should be first on your list. From my first contact Landon and his team have been incredibly responsive. They do what they say they they are going to do every single time. My service professional is David and he is caring and considerate. He does beautiful work and always goes over and above what is expected. For reference I have a pool, hot tub and fountain. They have never looked better!

Nice job, done quickly and well. Just like their first class pool maintenance. Service: General repairs & maintenance

I know they are knowledgeable about the business of building pools and maintaining them. Their staff is friendly and helpful. They carry parts and chemicals for maintaining your pool. They offer year round pool service at a reasonable price.