Blue Ox Heating & Air

Dan and Aaron turned up as scheduled and immediately got going on my project to replace the furnace and AC for my home. We first had a very thoughtful discussion about some unresolved decisions, but once we answered all the questions they got after it. They were very courteous and even worked around some virtual meetings where we needed it to be quiet in the house for a bit. Finished the job in one day and the new system is running great. Very highly recommended.

Blue Ox was great from start to finish. Brian was great and helped out a lot during the estimate process and answered all of my questions thoroughly. Mike and the crew installed an ac and furnace unit and it turned out really good. I would recommend them to anyone Services: Install AC, Heating system installation

I found it extremely refreshing to receive professional service from an honest knowledgeable technician who provided the service I had asked for without trying to up-sell me additional products and or services. Tyler was ahead of schedule. He introduced himself and the company in a positive friendly manner. I found Tyler to be professional and respectful he even put on shoe covers before coming into the house.

After doing the inspection and tune-up he explained what he had found and my available options. I appreciate the time Tyler took to answer my questions and to chat with me. After telling Tyler my grandson is in the US Army he explained the program Blue Ox offers to current and retired Military, First Responders, EMT, Fire and Police personnel. Thank you Tyler for providing exceptional and outstanding customer service. I highly recommend Blue Ox Heating and Cooling to my family friends and neighbors. I know the next time I need services Blue Ox is the only number I'll call.

We had Blue OX install a new AC unit for our home this year on 5/31. The entire process was wonderful with the company - from getting a quote, to scheduling the install, to the actual installation itself. The business was professional, responsive, and respectful of my time and input. Jeff was our installer and he was wonderful - he worked diligently and was respectful of our home.

At the end of the installation, he walked my husband and myself through the work that was completed and talked us through any next steps & warranty items. I would highly recommend this business.

We just had Blue Ox install a new furnace and AC unit. Jeff and the team did an awesome job. He was friendly, on time and professional! They got it all done in 1 day and were conscious of the fact that I was working in the next room even though I told them not to worry about me working. I would absolutely recommend Blue Ox! I do also have to give a shout our to Mike on the sales side.

He was amazing! He made us feel comfortable with our decision and laid out all of the different options we had. If you are active duty, retired or a veteran, ask about their Legendary Honors Club it pretty much what sealed the deal for me! Great value for free!

We had an amazing experience with Blue Ox Heating & Air! The sales team, receptionists, and installation crew were all friendly, professional, and respectful. They did an amazing job installing our ductless heating and cooling system. The picture below is of one of the wall units they installed. Overall, I can't recommend them enough and we will be using them again for any future projects we may take on.

I'm writing this review of Jordan and the SALES side of the business since we haven't had anything installed yet. Jordan was extremely nice, very thorough, and just made the whole experience of buying a furnace/ac comfortable and easy. I am in sales myself and hold a higher standard and Jordan from Blue Ox exceeded that. Great job! We DID end up purchasing so excited to get a new AC and furnace! UPDATE.we had the furnace and AC installed and everyone was extremely polite and professional and best of all, we have an awesome new furnace!

Blue Ox was very responsive and came very quickly. The repairman was very friendly and knowledgeable about heaters. He gave us a second option on the heater and was very helpful when he couldn't fix the issue. I like how when we called they sent a picture of the repair man so we knew who it was for sure when we opened the door. We called them as a recommendation from family. In the future I will also be recommending Blue Ox to others.

I have been having issues with my furnace this winter and Blue Ox was able to come out and take a look! Brian was early for the appointment, which was great for me and very friendly. He clarified what he was doing to the furnace and explained the issue in a way I could understand. He was also direct about cost and supplies. And my furnace is working better too! Thank you so much for your hard work!

A motor in my furnace was making a squealing noise the past couple of weeks and I decided it would be best to have it looked since the weather is -30 below. The HVAC technician listened to the noise and explained that the inducer motor on the furnace was going out and that it needed to be replaced. The technician did a thorough job fixing the engine and inspecting the furnace and discovered the capacitor to the blower motor was going bad and had that replaced. After the repairs no more squealing noise!

Jeff was fantastic! He was on time, 8 am exactly. I totally didn't expect that because it never happens! He was very nice, professional and explained everything to me. The whole process was extremely easy, reasonably priced and to code which was so appreciated considering the past week was the coldest week of the year. I'll be using Blue Ox for all HVAC issues going forward.

Wonderful service! Also gave us the information we need to plan ahead and keep our costs down. Highly recommend! Service: Heating system repair

Called the day after New Years Day, on a Sunday, and they were able to get someone out to look at my boiler. Dan ended up being the one who installed it a few years back so he was able to get it dialed in and running smoothly again very efficiently. Great service, highly recommend! Service: Heating system repair

Aaron was very friendly and knowledgeable. He took the time to explain the issue and the work he was performing. I am very grateful for the fast emergency service, my heat wasn't working and it was 7 degrees outside. I highly recommend Blue Ox and Aaron! Service: Heating system repair

We have had multiple techs out from Blue Ox over the past month, cleaning ducts and installing new ac, furnace and thermostat. They all were very professional, clean, and knowledgeable. We would highly recommend their services. Services: Installation, Thermostat installation, Duct and vent cleaning, AC installation

My legendary service man Marcus M. was truly fantastic on installation and correction of a replacement part on my furnace. Thankyou for your time, effort, and explanation of how everything works. God Bless you!

Daniel was absolutely amazing! He was here on time, extremely friendly and helpful! Could not have asked for a nicer repairman. He was honest, worked fast and neat. Such a great person! Made me feel good, he gave my grandparents a stellar deal and options that most people would not have done. Thank you for sending him Blue Ox! Definitely will be using you again.

Was a little leery since I had never used Blue Ox before - now highly recommend them.

Our Service Tech was Angel and he is such a knowledgeable guy and we appreciate how he explains everything to his customers in such a pleasant way that we all can understand exactly what he is telling us! He has great work ethic and is such a nice person. Thank you BLUE OX Heating & Air for employing a GREAT guy Sincerely, LeRoy & Alice Berg

Their service tech who tuned up our furnace today provided true LEGENDARY service. He was a true professional who explained everything he was doing and taught me a few new tips on furnace maintenance. We are first time customers and will definitely be using them for our HVAC needs. Thanks!

I've had nothing but positive experiences and the tech's are always polite, informative and helpful.

Dan was very professional and friendly from start to finish. He left a very positive reflection of his company with me. I would and use them again and recommend them highly! Thanks

Efficient! Arrive on time and personable. Knowledgeable and provided receipt and explained everything. Also provided ideas to improve efficiency.

Our salesman Jordan did a great job telling us about their offers and explaining the two units. We got a new furnace and air conditioning plus a water heater too. We've had them for a little over a year and have had no problems. Keep the maintenance up and hopefully we will have great units that last a good while. It's really nice that they offer a finance plan as well, since it was quiet a bit.

We had an appt today with Don from Blue Ox. He was truly exceptional. He took so much time trying to help us figure out how to best make changes in an old house and install AC. He was professional, thorough and patient with our many questions. He also seemed genuinely interested in doing things in the most cost effective manner. He gave us multiple AC options and explained everything.

They seem to have a great warranty and satisfaction program that is included with all of their work. We are looking forward to working with him for our home improvement project. Thanks Don!

I had Blue Ox Heating and Air Conditioning from New Hope MN come to my house to see why my air conditioner was not working. I thought the tech. was honest. Said he could refill my air conditioner with Puron and fix the problem. I had contacted them because they had a big two page ad in a mailer. I asked him how much it would cost to recharge it. He said 300.00 per pound for the first pound and 75.00 per pound after that.

I did not know the cost but thought it to be high. I called a number of other companies and asked them what it would cost to recharge my air conditioner with Freon. They said around 50.00 per pound! Look out!

We needed a new sump pump, new outdoor spigot with shut off valve and a new laundry tub faucet with shut off valves. Took about 5.5 hours and total charge worked out to about $500/hr. Plumber did a great job and we were glad to have the work done. $500/hr seems like a lot, but not sure if that's the going rate-that's on me, should have got a second opinion. STRONGLY suggest you request an itemized invoice with parts and labor listed separately.

This company discriminates against customers. My wife had COVID over a month ago and has been cleared by her doctor. She has also been cleared to go back to work. However, Blue Ox refuses to come out and provide service even though they won't even be coming into the house. When I scheduled the first time they told me that they would come out once my wife was symptom free for two weeks.

I rescheduled and then they cancelled the day of. They just said they wouldn't come out because she had had COVID in the past. I asked when they would be able to come out. They said they had no idea. This company is run by fear, not logic. I wouldn't recommend this company to anyone.

I had by far the worst experience with Blue Ox Heating & Air. I would strongly advise ANY to avoid doing business with this company. After wasting close to 5k in a new A/C unit I was told that the real issue was a control board. So what should have only cost me 1K in repairs ended up costing me the price of a new unit which I did not need. To make matters worse when I asked Blue Ox to diagnose the issue before installing a new A/C unit after getting a diagnosis from another company, they assured me in their expert opinion that what the other company assessed to be the problem was the correct.

And that what we needed was a new unit, which ended up not being the case. So if you can't trust that the HVAC experts are telling you the truth then who can you trust. When I finally was able to speak with a manager at the company after several calls and waiting nearly two weeks for a return call the manager who called who lied and said his name was "Bob" then "Steve" and a few other names all on the same call.

He then decided to be rude and disrespectful and dismiss my concerns and tell me he doesn't believe what I am telling him and that their company doesn't provide second opinions even when a customer asks for them. They do what they have been called out to do and that's that. My advice to any one needing servicing on their HVAC system is to stay far away from Blue OX and save yourself the time and headache and the unnecessary money you may have to spend with them because there's a big chance they won't tell you the truth on what actually need's to be done.

$49 coupon said 'Furnace tune-up' but technician said it's actually just a 'safety inspection'. They use that as bait then quote you ridiculously high replacement costs like $400 for an igniter. Igniter is a $25 part and takes 5 minutes to change, it's literally one bolt lol. Tech also said my blower motor was 'leaking oil' but the motor doesn't even have an oil reserve, that's just grease from the bearings which is normal for them to be lubricated.

The salesperson did a very pushy hard sale at the end! Not impressed! He didn't want to leave until we signed on the line and kept saying, I guess we got nothing done today! Really!? I already had 2 estimates within $100 of each other. His estimate for the Ac unit only installed, apples to apples was over $2000.00 more! Really!? He also TRIED to add an additional $500 just to clean the vents. REALLY!?

He hid the price in but didn't tell me. I made him itemize his rip off estimate and caught him in the lie. Really? He also wanted to add Aeresol for another $2500. It cost $1500 any where else. Really!? Buyer beware!

First of all, when I called I got a foreign person that I was speaking to you so it was hard to understand them. I think they must send calls to a call center overseas. Secondly, I scheduled a service call and was told the fee would be $89. Apparently, that's the fee just for them to knock on my door and show up. That doesn't include doing anything.

It turns out that all the service guy had to do to fix my problem was switch my unit off and then back on and I was charged Over $200. I asked why it wasn't the $19 fee and he explained that this fee does not include them doing anything - that fee is for them to come to my house, not fix anything. I feel like I was not told us upfront and I'm very disappointed. The only reason this is getting two stars and not one is it the guy who came was friendly and did fix my problem.

Beware of the Blue Ox! Our furnace stopped working last Sunday, so we called them. They sent a "repairman" who turned out to really be a salesman. He spent about a minute looking at our furnace and then told us we just need a new one -- to the tune of $7000! On Monday, we called Boehm and they came and fixed the furnace in 15 minutes for $300 and told us the furnace is in great shape with a long life ahead of it.

And we had to pay $129 for Blue Ox's "repair call"! We've since heard many stories about Blue Ox's "business model" of preying on people in an emergency to sell them new furnaces and discard ones that could be repaired.

Blue Ox was awesome when our A/C broke down twice in one week. The service men were very informative and helped us make educated decisions about our repairs. No pressure at all, just honest opinions.

If I could give a negative score I would. I had a coupon for a "Safty" inspection from Blue Ox. A service tech from Blue Ox came out to my house and 20 minutes later told me it would cost $900 to fix my furnace. He said he should "Red tag" it but he wouldn't. He also mentioned he could put a new furnace in for $1200.00. I paid the $50.00 and said thank you.

I then had Sevice Plus come out to my house. They performed a 22 point inspection and FOUND NOTHING wrong with the furnace. Blue Ox should be prosecuted! I would never recommend using this company!

Came to inspect ventilator. It wasn't running in cold weather, when we need it most. 24 hrs later we have a brand new unit. Great work!

Major scammers! I was told my furnace needed $3000 dollars of work done when it didn't. The technician was really pushy about if I wanted the work done or to replace my furnace for $4500 instead. Also, he was really pushy about me getting an answer from my husband about what we should do. Thankfully he was sleeping and didn't want to make any decisions.

I could tell the tech was not happy that I didn't set up an appointment to have work done. I had another company come check to confirm all the "problems" my furnace had. come to find out all it needed was a new filter! $3000 job turned into a $20 fix!

Update: I had Lofgren come out and check the work of Blue Ox. Guess what, nothing wrong with my furnace or utility room. Lofgren also cleaned up some things that Blue Ox neglected. No unexpected charges either. Watch out for offers that don't sound right. I hate to complain, but I would be doing a disservice to all of you if I didn't warn of my experience.

I call Blue Ox for a furnace check up before my house sells. It was a discounted $49 service. They tuned the fuel/air mixture which was good. They cleaned the furnace, afterwards telling my wife that that would be an extra $100. We got that waived as they didn't warn us of additional fees ahead of time. Then the craziness started. They claimed that my furnace had no combustion air source, even as they were nearly standing on the combustion air duct line from outside the house.

They wouldn't hear it, needs major reworking. They wanted to install the very duct that they were standing next to for $1350. If we weren't willing to that, then we could put in a replacement louvre door to the furnace room to burn air from the house. I pointed out the vent in the room, but they wouldn't hear it. I'm glad they weren't looking at my car. They'd be trying to sell me a new engine because it was missing a blinker fluid reservoir. It's sad that they were so ignorant or just plain liars. I was willing to pay well for good service. I called Lofgren, who I should have called in the first place, to check their work. You've been warned.

Blue ox has always been very efficient and our tech Aaron today was timely, friendly, and informative. We love being VIP members too!

AWFUL customer service. Our basement did not have heat, I called Friday before noon and was given a choice of appointment times for Monday. We chose 10am - 2pm window. At 9:30am on Monday - after I had already taken the day off of work, Lauren called to cancel the appointment. No apologies were given in either of the curt phone messages from Lauren, only that I should call the main number to reschedule and not to call her back.

I called the main number three times and each time the automated system said "Please wait while we connect you with the next available agent." I was disconnected. Definitely will NOT call again.

Extremely disappointed in their service. We had a very high end system installed in July. A day after the install the AC failed during the hottest week of the summer. It took two days before someone could make it out to fix it. The install tech overcharged the system so it shuts down as a safety. Now, the coldest week of winter, our furnace quit working.

The soonest they can get someone out is "at some time tomorrow." With pipe freezing temps outside I asked if we could hire somebody else to fix it and get reimbursed to which they replied no. Apparently they don't stand behind their work or the equipment they sell during extremely dangerous temperatures.

Horrible customer service. The phone number on the website is hit or miss. As in it might be disconnected, or after hours it rings an answering service for Benjamin Franklin who after asking for Blue Ox replies, "A what?", or "What is Blue Ox?" - I called two different numbers I found online and both times went to the answering service who's operators had no idea what Blue Ox was.

If you happened to get through when their phones work you can smell high pressure sales from the start because they ask for "both decision makers" to be present for the appointment because there is a lot to go over after the quote. Give me a break - just give me the run down and your estimate. I'll choose based on how the agent represents themselves, the company, the sales rep, and the price.

In addition, your appointment with them doesn't mean much because they warn you they will not show up to your appointment if you don't answer their call prior to them coming. Because I wasn't able to get a hold of anyone again to cancel my appointment I just ignored their pre-service call. They get one start for making cancelling easy. Just for icing on the cake, they called for my 11am-1pm appointment at 12:40pm.

Very pleased with the service of these professionals. Always pleasant to work with, on time and neat.

My complaint with this company isn't about service. They were very good in that regard, and very nice to deal with. But their pricing is another matter. Our gas forced-air furnace--over 20 years old-- went out on a Friday, and it was about noon by the time I noticed. I called my partner, who has some experience with this stuff. She left her job, came home, and replaced the igniter and flame sensor.

No dice. So we called Blue Ox. They sounded very good on the phone and promised to get someone there before 5 pm. The trip charge was $89, which I think is pretty standard and not unreasonable. The technician seemed very knowledgeable and competent, but he delivered bad news. The "mother board" needed to be replaced, and the cost was nearly $900. Obviously this would be a last resort with a furnace this old, so we had a sales rep come in and he gave us a quote for a new furnace of $3800 installed.

I wasn't surprised by that price, either. On Saturday morning my partner called an appliance parts company she uses on her job. Yes, they had the circuit board, and it was $100! So she bought it, installed it, and two hours later we had heat again. I wouldn't mind them marking up parts. A reasonable markup is perfectly standard practice.

But marking a $100 part up to $900 leaves me speechless. I suspect they may do this to encourage replacing older units rather than repairing them, but I don't know. That's just a guess.