Rapid Rooter

Clogged kitchen sink. Eddie used a technique that was less expensive (about half the cost of what was quoted over the phone). He could have used a snake to unclog and personally made more money for the service a and I wouldn't have known the difference. However, Eddie (the owner) did what was best for the client. That says a lot about his character.

Instead of fixing a $15 tub leak problem, we were told we "weren't pushing hard enough" and to "soak it" (? It's a faucet attached to a wall?). This is a warranty service for a rental that we aren't supposed to fix ourselves. Now we have another call in for them to come back out. More time wasted over a simple fix. Maybe they'll fix it this time around. Here's hoping! **edit - because apparently you can't add a second review when they come back.** They came out again (at the end of the 9a-12p window) and this time I videoed the dripping and me "pushing hard" beforehand.

Same guy came out and had the replacement part with him this time. No issues with replacing the part. He was pleasant and cheerful. I'm sure this whole thing was a problem because they don't make money on warranty calls. But NO ONE wants to take off two separate days of work for a 10 minute fix. It would have been better for the company if they'd just replaced the part the first time.

If I was able to leave a second separate review, I probably would have given them 3 stars on the separate post (because 5 stars is reserved for friendly, quick, and efficient service. Not service that makes me call the landlord again.) I'm leaving it at 1 star to leave record of what to expect with warranty service. Hopefully future Warranty calls will result in better outcomes for all involved.

Got call from female they could come out on Tuesday afternoon. No show. Called twice and left message. Called this morning to ARGUE that he was not dispatched and they had no claim from the warranty company. I told him times and messages. Then he found the call and dispatch "never made my sheet". Came out this afternoon complaining before got to bathroom that it was my fault.

I only replaced the flapper because it had corroded but was still leaking into bowl. He put another flapper on says there you go. I pointed out there was still leaking onto floor from bowl AND wall valve. He sees dirt on floor and says we broke the bowl. Only other part was I removed the lid. Tells warranty the toilet was in "many" pieces and we had destroyed it.

We lived there 2 months been leaking one month. I only replaced flapper. Couldn't grip wing nuts to do anything if I had wanted to. He complained entire time. Eddie was plumber. Had another company come out and do the repairs this POS company was sent out to do. Apparently they are good with thier family and friends, not warranty calls? Company wouldn't respond to me or the HW. DON'T USE THEM!

I have a home warranty policy so they were sent to me. My window was 11-2 At 2:15 I called company and left message. After no call and no repair man I called again. This time I was told another hour before he could come. Already took off work and broken toilet I waited. Never flushed my toilet or did any further inspection. Told me he had to get permission to remove wax seal.

Would come back another day. Been with my company 13 years have had other seals replaced and have never been told that. So at the end of this day I wasted 5 1/2 hours and still a leaky toilet Terrible service all the way around

I called this company & was able to get a appointment the next day for my clogged pipe. The owner of company was the one who showed up before my appointment! Didn't take him long at all to clear line and gave me an excellent price! Definitely recommend this company!

They didn't fix the water heater. Just started the pilot. The office person was professional but the plumber was not. He wouldn't listen to me about the problem. I think because I am a woman. I asked him questions, he just ignored me. The water heater leaked out a lot of water, you could see the water stain. He said it was just a drip from the faucet.

Then told me how to fix it! That night we had hot water, the next day the pilot was off again. It's been 2 weeks with no hot water. Now, we are waiting for a new water heater to be installed.

Eddie is very informative, professional and smart. He really knows his stuff and repaired our shower leak in minutes and even given us some pointers on what not to do to prevent this shower head leak. He answered all my questions and I am very pleased with his services today. Thank you Eddie I'd rate you with more stars if I could. Service:Plumbing leak detection

Eddie was promptly on time. Respectful to myself and my Tenant, as he gave us his take on a washing machine drain solution. He explained what parts would be needed and personally helped me locate them at a parts store. I was able to follow his very clear installation instructions and the problem is now solved.

Eddie was a really nice guy but could not guarantee the work because of the way the pipes laid out so he advised us to get someone who would do what he could not because his rooter was too big for the inside of the house. Otherwise he was great and we did not feel that we had been duped. Service:Drain cleaning

Opened up my system and got it working again. Great service, professioal. Excellent people! Services:Repair pipe, Repair sewer

They were unable to fix the problem, but in all fairness, it was a little out of the box. We are having problems with a seat riser for the handicapped. I do feel like he tried what he could without damaging the toilet. He did offer a possible solution for a shield from Home Depot, so we'll try that. Service:Repair toilet

Eddie was very thorough, explained everything, was neat and tidy in his work. I definitely recommend him and his business Services:Install toilet, Repair toilet

Eddie was very professional, knowledgeable, helpful, patient, and punctual. Great communication about what's needed. So far we've gone through the quoting process. I'll update later about the work and performance quality at a later time. Service:Repair sewer

Eddie was very professional, knowledgeable and honest about why he could not tackle the job. He helped by telling me what to inform the next prospect about the job. It was appreciated.

Great service. Very nice people, were able to get me in the same day and fixed the problem quickly. Will definitely use them again. Service:Repair garbage disposal

Quick return call and quick to show up. From the time I called, it was only 3 hours and my kitchen drain was unclogged! Eddie was courteous and very helpful with knowledge and resources to avoid future clogs. Would definitely recommend Rapid Rooter! : Service:Unclog drain

Amazing service and really saved me in a pinch! My kitchen sink was super clogged and backed up and my friend couldn't fix it so I called them in a pinch on a Sat, after hours. They were nice enough to come out to help me, and not make me wait until the morning. Eddie diagnosed the problem and went to work, fixing it and also stayed around to make sure my disposal was working properly and wasn't getting backed up again. Lifesaver. Spot on communication with them from the beginning to the end, and also amazing price. I highly recommend them!

Dianne is a jewel. Very receptive responsive and communicative. The technician Eddie came out and assess my problems gave me the upfront charges. He communicated everything well to me and I am very satisfied with his service. He will answer all your questions. This is a must use plumber for rapid response and your plumbing needs. Thank you for putting my mind at ease.

My elderly parents own a home in Fresno. Our home was having problems with a stoppage so I located the Drain Masters on the internet to help us. Eddie was very polite and explained everything very well to my parents. They speak Spanish and Eddie was able to communicate with them. We are very satisfied with the service.

Excellant service, very professional and knowlegable. The work was completed and well done. I will use this company for all of my plumbing work.

I just wanted to say thank you for putting my mind at ease. Your receptionist is very nice and answered all my concerns and questions. She kept me informed as to every step by step process. Which again allowing this worry person's mind at ease. Technician was helpful in explaining my problem. I would highly recommended and definitely use their services again.

I was very pleased with the service I received. When Eddie came out to help unplug my sink he was nothing but kind, courteous and professional. He was very busy that day and Still made time to attend to my plumbing issue.

Had a plumbing issue at one of my rental properties. Rapid Rooter was fast, professional, and very easy to work with. Diane, in the office was friendly and helpful. Great service at a reasonable price.

Excellent service. Luis did an awesome job very respectful very kind I would recommend Rapid Rooter to all my friends and family. Great job. I'm a very satisfied customer

They were able to take care of my problem but the price was outrageous. They seem affordable with the $45 service charge but once they diagnose the problem the charge for the work is ridiculous.

We are very happy with the service from Rapid Rooter Plumbing! We had a problem at our rental and called Eddie. He was very honest, informative & more than willing to come out at a late hour to check out the problem & advise us. He was prepared & well equipped and able to diagnose our issues with efficiency, politeness & humor.

My Home Warranty company wanted to send City Plumbing out. when I read the reviews I called them back and said no way. I had seen in a post about how great Rapid Rooter was so asked if they were on the list and they were.

Rapid Rooter did a wonderful job of locating and repairing two major leaks at my new home. They explained their work, charged a fair price, and were kind and courteous. I also appreciated their prompt service.