All About Air Heating & Cooling

We had a great experience with this company and it is worth taking the time to review. They were kind, accommodating, and efficient. Their team came to replace the heating unit in our shop, and they were amazing. We appreciate all of them, but especially how much Christian went above and beyond with the install, his communication, and how willing he was to help with the extra request I had, last minute.

We will definitely be calling All About Air Heating & Cooling if we have any issues with our HVAC at the shop or at our homes. Thank you so much for working with integrity and being so awesome. I've seen a decline in customer service, ambition, and kindness when dealing with many companies lately. These guys were truly a breath of fresh air. Thank you. :

I had a great experience with All About Air Heating & Cooling. I forgot the name of the tech that came out, but he was extremely friendly and polite. I tend to be overly interested in the things that they're doing, and he was very accommodating to explain what he was doing while listening to all my questions. Their techs are great. All that needed done was to replace a capacitor, which makes the half-hour of time spent feel a little spendy, but to me its better than setting my house on fire and then having to explain it to an insurance company. When my HVAC eventually dies in the years to come, I think I know where I'll be headed.

We recently replaced our entire HVAC system and All About Air was an amazing company to work with. They are a small, locally owned business that is focused on great customer service and quality work. The back office at All About Air did a great job with communications, follow up and scheduling, and they promptly completed all of the paperwork for our rebate. The install team did high quality work and Christian was laser focused on attention to detail. We could not be happier with All About Air and highly recommend their service.

This is the 2nd home All About Air has put a new furnace in for us! We are repeat customers. The first install was top notch! The 2nd was even better! The furnace and AC work flawlessly and the install was great. The installers were actually nice guys that we hated to see leave! So, the materials were first class and the installers were great. When the install was over they sent me a refund! What can I say?

Our AC quit blowing at the beginning of this 90+ degree heat wave. We have 6 kids and two dogs. We called another company and had to wait three days for a service call. When they finally arrived, they diagnosed the problem and charged us $200+, without it even being fixed, or telling us it was probably under warranty. They told us they would get back to us with an estimate.

After waiting 24 hours for the estimate, and calling three times, I gave up. I called All About Air, told them what had happened, and they had a service tech out the next morning at 8 AM with the needed parts in hand! They charge us a $99 service call, and one hour of labor, and we had AC running by 9 AM! They even saved us the $400 part fee by telling us it was under warranty, and submitting the warranty paperwork for us! Lenny, the owner (I think), was amazing! Tony, the service tech, was also awesome, and a very pleasant young man. Excellent customer service and communication! They have my business for LIFE!

I actually took 7 bids to have my heat pump and furnace replaced. Since our house was built in 1979 everything had to be replaced, both units, pipes, and some wiring updated. All About Air came in around a thousand below everyone else. My brother owns a H&C company near Seattle Wa. He told me to send him all the bids and he would go through them looking for added on items we didn't need.

On All About Air's bid, he told me that their bid was less than what he could do the work for. Because of that he gave me questions to ask them having to do with the proper installation where some companies cut corners. I emailed my questions to All About Air and received a reply within a short time. The answers I received were what my brother told me was the correct way to install the system.

I was surprised that they offered us a portable AC unit to use until they could install our system. The removal of our old system and installation of the new took about a day and a half. Probably because some metal fabrication had to be done to connect to our existing cold air return. The units we had installed were the American Standard 3 Ton Platinum 18 High Efficiency Variable Speed Heat Pump 4A6V803 with the American Standard American Standard High Efficiency Variable Speed Air Handler TAM9A0B30.

They sealed between the pipes, wiring and furnace, and the house where air could come from the attic and under the house. They did the same outside where piping and wires go through the foundation air vents. (Keeps critters from getting under your house) Had I to do it all over again I would not hesitate to have All About Air do the work. There is nothing bad I can say about this company or the installers.

Their communication, installation, or care to keep our house clean during installation was excellent. Thank You Ann, Lenny, the installers and office personnel for your help and professionalism.

We had an absolutely awful experience with this company. Short story: this company cost us several thousand dollars because they were dishonest when hired to do work as a certified HVAC contractor during the purchase of our home. Long story: we purchased a home about a year and a half ago, and were highly encouraged by our home inspection agency to have the furnace and heat pump further inspected by a licensed HVAC company, as both appliances were not in proper working order.

We requested the "Seller have a certified HVAC contractor service and clean and repair/replace the HVAC (furncace, filters, and heat pump)." The seller agreed to our request, and hired All About Air as the certified HVAC contractor. Before signing papers on our new home, we received a copy of the invoice that All About Air sent the seller, which claimed that All About Air had cleaned and repaired the furnace. However, after moving into our new home, we started hearing a thunking noise every time the furnace would turn on; this noise was clearly not a normal noise for a recently repaired furnace to be making.

My husband removed the cover on the furnace, and could clearly see that the furnace hadn't been cleaned, let alone repaired despite All About Air's cleaning and repairing charges on their invoice. The inside of the furnace was covered in a thick layer of dirt/dust and animal hair. My husband called his brother-in-law who works for an HVAC company, and he came out and looked at the furnace.

He laughed when he removed the cover, and said there was no way that the furnace had even been touched. After inspecting the furnace and heat pump, he told us that the furnace and heat pump should have both been replaced, as they were so old that it wouldn't be worth the cost of fixing them. My husband called All About Air, got the run-around between the receptionist and the owner, and after about a week of calling, they finally came out to "re-clean" what they had already charged someone for cleaning.

The employee who was sent out was very rude, drug a garden hose into the house and sprayed the furnace down. My husband began to question him about the condition of the furnace, asking him why they didn't fix it, and was told basically the same thing; it wasn't worth fixing because it was too old. My husband then asked why it wasn't recommended that the furnace and heat pump be replaced, to which the employee laughed and said, "The seller would have never gone for that." Our realtor contacted All About Air and spoke with the owner.

She was rewarded with swear words and was hung up on when she asked about the situation and the statement made to my husband. We ended up paying two other HVAC companies to come out and inspect our HVAC system, and both companies stated that the whole system needed to be replaced. It was too old to fix. Fast-forward a year and a half; the furnace is now leaking water all over, and the water is seeping underneath our flooring, creating a big bubble in the floor.

Not only will we need to pay several thousand dollars to replace the furnace that should have been replaced before we moved in, we will also have to rip out all of the new flooring we put in, and will have to replace that and the subflooring as well. Bottom line; if you are looking for an honest HVAC company to do business with, we highly recommend that you don't use this company.

If All About Air is involved in the purchase of your new home, then pay the extra money to have another trusted HVAC company come out and inspect your HVAC system. It may save you several thousand dollars and a lot of unnecessary stress. In response to the company's response: It was the responsibility of All About Air to act as the expert and figure out what was wrong with the furnace and/or heat pump and either fix or recommend to the seller that it all be replaced.

As the buyer of the property, we were depending in their expertise. They were not neutral to both parties, the seller and the buyer, as they should have been during the purchase of a home.

Amazing customer service with a friendly trustworthy team. Worked with me to satisfy our needs at every opportunity. Provided hands on training to ensure we understood how to use our new HVAC system. We couldn't be more happy with their performance!

I would not trust this company at all. We were purchasing a home and they came in to clean the furnace and AC to assure that it was in working order. They left a receipt saying they cleaned the furnace and that everything was working. When we closed on the house we noticed debri still in the furnace and called them back to clean it. They came back and vacuumed it out.

Well a hot day came and we went to turn on the AC and it did not work. Luckily we had AHS insurance. Another company came out and discovered 1. the unit was never cleaned. 2. Not only was it not cleaned it was filled with cracks in the heat exchanger, one vent was completely blocked and so on. Basically the furnace was not working and it needed to be replaced.

The furnace was junk. Since we already closed on the house it was now our responsibility to replace. Even with our insurance we still pay thousands of dollars to replace the unit. If they would have done the job the were paid to do we could have had the expense covered by the sellers. When I contacted the owner he was an Ass and basically told me the unit worked when they were there so something must have happened in the two weeks time we lived there.

Yeah because everyone turns their furnace on in June! Then he said we should have called them to repair it. Um no you couldn't even clean it properly the first two times. Don't waste your money you will regret it.

My husband Robert called Lenny and Lenny said the technician would be to our house in an hour, but the technician called and said he would be late. The technician's name was Thomas; he was very polite and friendly. He explained all that he was checking in the furnace.

The best experience with home services since we have had since arriving in Vancouver, WA, 5 years ago! The person answering my wife's initial call at the office was friendly, helpful, and actually listened to her description of the problem. This excellent start got even better once Thomas arrived at the house. He was efficient, friendly, and explained the issues with precision.

If you want to call a reliable company then call All About Air! The owner tried to fix our furnace by saving us money but the furnace decided it was on its last leg which is what the owner told us but we tried. They came within a half hour everytime I called. They were so knowledgeable and honest.

I hired Lenny from All About Air to install a high quality heating and cooling system, and dehumidifier for my indoor poolhouse. Being a building contractor myself, I had high expectations and was more analytical than the average consumer.

Our house has two heat pumps, and we had All About Air replace both of them (15+ year old outside compressors and 30+ year old indoor air handlers) over the past couple of years. The process wasn't perfect - they are a small family business and responsiveness can reflect that if they are busy - but we found them fair, reasonable, and trustworthy.

All About Air was recommended by a friend who had them install a new furnace. Lenny showed up at my house on schedule and I found their pricing very good for a new American Standard furnace and A/C. I gave them the order and the rest was flawless.

The best experience with home services since we have had since arriving in Vancouver, WA, 5 years ago! The person answering my wife's initial call at the office was friendly, helpful, and actually listened to her description of the problem. This excellent start got even better once Thomas arrived at the house. He was efficient, friendly, and explained the issues with precision.

Talk about helping out! Our ac unit went out on the hottest day of the year. I called Lenny and he had his tech Tony come out to see what was wrong. Tony figured out what was wrong and had it fixed the same day!

I scheduled an appt. with Lenny to fix my a/c unit and talk with him about a new system. He said he would be at my house at 10am the next day. Well by 12:30 no one had showed and no one had called me to say they were going to be late.

Talk about awesome service! Lenny and Tony went out of their way to help me out in this hot spell as my ac unit stopped working. Tony came out and figured out what was wrong and fixed it on the spot!

Always great customer service! Strongly recommend if you need service or are looking to upgrade your heating and cooling.

When customers complain about their heating and cooling system we send them to All About Air. Lenny and his crew look at what they have for existing equipment and they do their magic. Over the top customer service and knowledge.