The Trusted Plumber

Christian was on time and professional and helpful. Gave me advice on what was wrong and did a bandaid freon addition. Gave me pricing on repairs needed. Very easy to work with. Appreciate d all information given Service:A/C system repair

Cool Touch did a great job getting us back up and running after several other companies could not figure out what was wrong with our furnace. Christian was friendly, professional, and efficient even though it was not the easiest task. Thanks for the help!

I had Cool Touch install a new heat pump and air handler about 2 years ago. I am more than happy with my new system and the service Cool Touch provides. The young man that did the work today did a great job. You can not go wrong choosing Cool Touch for your heating and cooling needs

Christian, your technician is a very well mannered worker, showing people skills, . Patiently he listened to my concerns regarding the AC, and then he ly assessed the situation, and efficiently did the complete system maintenance. I hope you classified him as one of the best assets you have in your company. Blessings, Aida C.

Cool Touch was an amazing HVAC company to have come out and service our townhouse, all the way from our quote with Chuck to the finished job. They are competitive with prices and got us the best deal without feeling like you're talking to a salesman. For the install, Kevin and Daniel got here right on time, made sure I was comfortable with them going in and out of my attic, and got to work.

During the AC install, they noticed my whole duct system was torn to shreds! On top of that, the last company with the previous owners did a horrible job patching up the system and ductwork, even adding a piece that didn't belong (pictures attached). I was thankful that they were so kind enough to give us a significant discount on the added service.

We did not have much room in our budget and they did not want to have to reattach the busted duct system, which would have led to a new ac unit pumping out cold air and then it being wasted trapped in the attic. Kevin assured me that replacing the ductwork would allow my air conditioning to benefit us more while extending the life of the unit. You can tell they actually cared about the well being of you and your home.

I did not feel at all like they were one of those sleazy contractors that try to reap your money. Kevin and Daniel were truly down to earth and reasonable workers, and I could not have asked for a better company to replace my ac unit as a new homeowner. They even went of their way to inform us about quick touch ups we could do on our own to get the most out of our system. This family-owned HVAC company is an absolute 10/10! Highly recommend! Again, thank you so much for your service!

The company owner Chris responded to our request for repair. He was on time, quick, professional and knowledgeable. We will recommend Cool Touch to friends and anyone who needs HVAC repair or replacement. Service:Thermostat repair

Cool Touch and their plumbing arm are great folks to work with. Reliable, thoughtful, personable, and efficient. It's really great to have someone who can do an excellent job and be trusted to get it right.!

My wife and I have used Cool Touch Air Conditioning before and, as was the case with this latest service call, we have found their technicians to always be on time, to be consistently professional, and thoroughly competent. Service:A/C system repair

They did a great job installing a new AC unit. They also repaired a leak in the ceiling and installed a new water shut off valve out side of house that was rusted and not working. They also arranged to have a mold restoration company come out and dry out area that was wet. This company provided total customer service in order to get our situation resolved. I can't say enough good things about the total service that they provided.

I had a new split system AC and heater installed they were very proficient and professional. I had 2 other issues and they had the other services offered by Cool Touch done. I would highly recommend them they are very responsive to your questions etc. I had several other bids their customer service is great! Services:Install AC, Install thermostat, Installation, Heating system installation

The tech Chriss first wanted to charge me $450 to replace a capacitor but was not sure if that would fix my unit, i said to go ahead he went to roof and not even a minute later came back and said he couldn't install it due and that the next step would be to get a new motor a d the price was over $1500 and then proceeded to say that i was better off getting a brand new unit, i asked for quote and he said it would be around $7500 or more, i told him to send it to me I'm writing which he never did.

Next day i contacted another tech to get a second opinion and to my surprise the other tech from a different company fixed my ac within a few minutes and did not over charge me. Chords from cool touch didn't even connect the wires back like he had found them, will never use this company again. I believed all those 5 star reviews are all paid reviewers.what a disgrace

The technician Christian was really great. Very professional and nice. Worked quickly and solved the problem with our AC. Very knowledgeable and taught us a lot about what to look out for and how to keep the system in better shape. Would definitely use them again. Service:Repair AC

When I called regarding my AC concerns, they were able to schedule an appointment for the next day. Since it's the middle of summer in Arizona, that was a huge relief! Anytime I called to speak with someone they were professional, compassionate, and genuinely friendly. The technician, Adrian, was on time and professional. He asked a lot of relative questions to help understand the AC concern and did a thorough job inspecting all aspects of the system. Thankfully he was able to fix the concern same day. We even signed up for a 5 year maintenance package with Cool Touch because we had such a wonderful experience!

If I could give 10 stars, I would. The repair man was kind, friendly and professional. Most of all he was 2 hours earlier than expected, which was a real blessing in this Az monsoon heat. The AC was back in service quickly and quietly. Like a breath of fresh air, they are honest and trustworthy and we are enjoying a cool home again. Thank you Cool Touch Air Conditioning!

My main valve to my toilet was leaking even with the house main water line off. Within an hour of my call Jeff Orr arrived. He removed and replaced the valve in record time. He also provided me with helpful guidance on the toilet install. He was very helpful and professional. I would highly recommend Jeff for your plumbing needs!

Arizona Family is right! This is an A+ HVAC provider. We asked them for a check-up of our ac, after Another Company Emphatically told us that the system was depleted of refrigerant and that we needed to replace it due to a leak in the air handler coil that is rusted. Cool Touch technician Daniel came promptly and made a through inspection and told us that so far everything is in working order! Yes, the coil is rusty, but there is NO leak at all.

Actually the system has a little overfill of the refrigerant. We are very happy with Cool Touch, which didn't want to push a sell when it was not necessary! Nevertheless, next time we need to buy a new ac, you know where are we going to buy it! Thank you Daniel from Cool Touch for your expertise and honesty!

I Used this AC company once last year because they had really good reviews. One of Our AC unit is not working so looking for install a new unit.i Thought we would use this AC company again based on all the good reviews. Made an appointment for today for technician to come get a quote. I was busy at work and my husband was home. He met the technician after that he called me.

From what my husband told me, the technician was kind of cold with him. Did not seems want to explain or talk more.maybe because my husband is asian and he does not speak very good English. Right around 5:00 pm. my phone start ringing crazy, I was at work and I was with a client. My phone is away from me but I can hear the ringtone ringing over and over again.i can't just walk away and turn the phone off, I thought maybe they will stop calling after the first call, but they did not!

Finally I got a chance to call them back around 7:00pm the lady who pick up the phone sounds I am annoying her. She told me that the technician left something at my house needs to come back to pick it up, I said he can come pick it up anytime he want that's no problem but I just wanted let her know that when customer did not pick up the phone right away maybe they are busy, just give it some time when they are free they will call you back.

I explained that I was at work and with my clients. She said " I don't know, I only called three times and I called whatever the number on file" I told her that they used different numbers called me too. She barely said sorry With attitude! wordless to say. 3 stars is for the lady from front desk. she was always nice and patient when every time she pick up the phone.

I did not get her name but I think she is front desk. it's great that she has a nice personality and positive. Sorry Cool touch, it was unpleasant experience I probably will look for another AC company.

Cool Touch is always quick to respond and send a representative to my moms house or mine. They are honest with their prices and their quality of people and product are worth every penny. I recently had my AC unit go out and they had someone come out within 2 hours max and repaired my unit within the hour. Cool Touch is and will always be my go to AC company!

I've barely become a first time homeowner and I've already got to replace my AC unit. I didn't want to end up dealing a shady company and two people recommended Cool Touch. I was very glad they did. Their technician Cristian was able to come out quickly and diagnose the problem efficiently. I had a lot of questions and he patiently and knowledgeably answered them all. I haven't gone further than the diagnostic yet, but so far the company seems great. Even the dispatcher Deana was friendly and understanding. Very impressed.

Daniel was our technician. Daniel was friendly and even remember me from performing service (over a year previously) at our old house. Not only did he remember me but he remembered the details of our house and the issue he fixed. Daniel quickly diagnosed the issue. We have used Cool Touch for many years and even started utilizing their sister plumbing company, the Trusted Plumber. Thank you Cool Touch.

Cool Touch has been awesome with helping us prepare for this Arizona Summer heat! With our baby on the way we can't take any chances. Special thank you to Ken for coming out over the weekend when our current unit needed maintenance to keep us cool.

I highly recommend Cool Touch. I've used them for over 10 years; very honest and dependable! They always professionally perform maintenance, (check all ampdraws, pressures, temp split, capacitor, bearings, coil chemically, cleared drain line, complete maintenance). A/C Technician Daniel does an outstanding job as well as every tech that has been sent to maintenance our unit.