E.C. Waters Air Conditioning & Heat

We called for service a few days ago. They came out today unprepared. When asked when they would return, not until Monday? You might be asking, well they may need parts. No, they didn't even look at the A/C unit. Walked in, yep it is warm, it isn't working and might be the coils. We'll be back Monday! You don't even know what is wrong. So what about coming back later today?!? Didn't even hear back. Do not recommend! We are also in their maintenance plan.

Fantastic service from the appointment setting and the HVAC Technician. The technician was on time, detailed and gave me great recommendations on the 4 zones in my home. Highly Recommend. Service: HVAC system repair

I had high hopes for E.C. Waters, I called to have an AC unit fixed for a property I manage for a client of mine. If their customer service is an indication of their actual service, it is not good. when she picked up she was fairly rude, I don't appreciate being interrogated for a service like this, the call made the decision not to go with E.C. Waters much easier.

Russ Jones provides excellent service for our Trane system. Russ is very pleasant, knowledgeable and great to deal with. Russ keeps us informed throughout the entire process. We know we are in good hands when we call EC Waters because Russ always gets us back up and running. Services: A/C system repair, HVAC system maintenance, Heating system installation

Technicians arrived on time. Thorough in all aspects of the installation of new heating/air conditioner system. Technician did a great job explaining how to use the new system. I highly recommend EC Waters. Service: Installation

Replaced our outdated original A/C system with new Trane system. This company's products and services are priced fairly, has knowledgeable and efficient techs and sales reps, and does everything to provide quality service to please the customer. Love this company! Services: Installation, HVAC maintenance

The folks at EC Waters are very professional and the quality of their work was excellent. I converted my air handler from sitting on the ground in my garage to hanging from the ceiling. They really did a great job. Their pricing was right in the middle among other quotes that I got. Service: Install AC

We had a mini split installed in an office in our home. EC Waters came highly recommended and they did not disappoint! Technicians And staff were excellent This was the only company that would provide the placement of ac unit exactly where we wanted it. It was extra work for the installers, but they were happy to accommodate us!

I have been using a different company and have not had the best experience. I called EC Waters for service. They were amazing. Cost was not bad but the customer service was great! Riss come out to my house and he was very knowledgeable. He had it fixed in less than an hour and has gained a customer for life. I used to work in customer service and I wish all my guys we as good as everyone I talked to there. From the time I called and made the appointment till tech was driving off. Thank you for the great experience!

This is the second time I've purchased a new AC system from E.C. Waters. They are always very competitive on price and do such an excellent job with the installation. They always show up on time. They are professional and friendly. Truly a great company to do business with. Service: AC installation

On Wed, 7/28/21, our ac stopped working. I called E.C. Waters, who have performed regular maintenance on both our home and business ac's. They couldn't come out until the next day, Thurs. 7/29. That was understandable. Alan( I think that was his name.) diagnosed the issue and told us they needed to replace the blower motor. He seemed very unconcerned when I asked him questions, just shrugged.

He said they would get the part ordered but was not sure when or when it could be delivered, or even a ball park estimate of his experience with delivery from this company. So, I called that afternoon and spoke to Crystal. It was evident from her answers that they had not ordered the part yet. She was non-commit all as to when it would be ordered or how long it might take.

She did finally say she would ask them to track delivery and would call me after the part was ordered. No call that day. Now, it's been 92 Degrees for two days in the house. I called her the next day, Friday. She said the part had been ordered but had not asked for tracking info. and had no idea when it would come in. She said she would call on Monday and seemed very unconcerned.

We were desperate and started to call friends for recommendations. A friend gave us the info. for Allstar Heating & Cooling. What a difference in attitude and performance! They returned our call on that Fri evening, we're out at 7:30 am on Saturday, and the blower motor was installed by that afternoon. ( They were $100.00 less expensive too.) Please don't waste your time with a company that seems to care less. E.C. Waters no longer has my business.

Had to call due to an A/C issue, great customer service over the phone. The tech that came out was awesome he explained the problem to me and very nice. Hopefully I won't have any issues with my A/C but if I ever do I know what company to call or I know who to send friends ad family to.

I have been a customer for over 5 years and have had good service. I had an issue several weeks ago with my air-conditioning, it was not cooling well. My unit is a 6 years old Lenox. Many Lenox units have had faulty coils and I had already replaced one 4 years ago, EC Waters did the work. When Allen came out he said the refrigerant was low, would fill it and see how that worked.

He did not go in the attic to check the unit. I feel I paid $230 for poor service, just a bandaid to the problem. Very dissappointing. A week later my unit wasn't cooling well again. After researching, refrigerant should not be leaking out at all and usually means there is a leak in the unit, I called another HVAC company and as soon as they looked at the unit they said it was a leak and the coil needed replacing again (Lenox issue). My unit is now working at 100%.

The price was competitive. The Team was fast and efficient. The installation job was very well done. A note: For those that are concerned about COVID-19 exposure, realize that the Install Team did not wear masks. You may want to discuss this with the Company if you have them do any work. Service: AC installation

EC Waters was recommended to me by 2 co-workers for quality service, professionalism, and timely work. I am happy I asked because these guys are top-notch. When my A/C broke and didn't know if I needed a repair or an entire system replacement, I shopped around for a few quotes from various service providers in the Orlando area. Everyone I talked to seemed sketchy and untrustworthy, and I could never get a consistent answer as to what was actually wrong.

Then I called EC Waters and talked to Jason. Jason is extremely professional and knowledgeable. He took the time to explain everything to me. We came to the conclusion that it was more economical to do a full system replacement. Jason provided a temporary window unit so I could keep my bedroom cool until the new system was in and ready to be installed.

Once the day finally arrived, the team showed-up on time and completed the job within 5 hours! His installers helped me set up the new WiFi thermostats and walked me through how to program everything. I will say, they are a Trane authorized installer, and those units are a bit more expensive versus other brands. However, you definitely get what you pay for with these guys. Do yourself a favor and call these guys if you need A/C work done for your home.

Needed to replace my very old AC system at my house. Made a few calls to companies around the area and found EC Waters to be the most responsive and willing to do the work. Their techs were also very courteous while doing the removal and install in and out of my house. Would highly recommend.

E.C.Waters was straight forward and honest with the condition of our air handeling unit. They explained what needed to be repaired, how often maintenance is needed on it and the signs that will indicate when we need a new unit. Very Honest.

It was a pleasure doing business with EC Waters. From start to finish everything went smoothly. This is a very large purchase and I wanted to make sure I made the right decision, so I had went online and started to learn as much as I could about A/C units out there.

I have to tell you, at this point in time, we are really pleased with our system. Our home is nice and warm, and the air handler is performing as advertised. (Im waiting to see how it will perform during the A/C season).We received our electric bill for the 30 days, 1/15 - 2-14, and even with the Progress Energy 25% increase, the bill was $140.

Best a.c. company in the business to deal with. Great employees that really care.

Great company. Clark, Alfredo, the office staff, and installation crew were amazing to work with during and after the installation of my high efficient variable speed HVAC system. Could have not imagined a better experience.

We are so pleased to have found E.C. Waters to maintain our two air conditioning systems. About 2 weeks ago Tim came to do our first annual check. We have been in the home less than a year and everything was working well but we want to be sure things stay that way.

These guys are great! They are not just trying to sell you on the most expensive product but rather they consult with you and determine your needs. Alfredo was very patient and knowledgeable and made sure that I understood everything that was going to be done.

Bought a new AC thru Lowes just over a year ago, they sent EC Waters to do the job. So far the AC has gone out 3 times. When first installed I called to report it wasn't working correctly as seemed to always be running even though it was at temp.

We recently had our 15 year old system replaced by a new Trane system. E.C. Waters installers did a fantastic job. They were clean and quick and very professional. We hardly knew they were here. The Trane equipment is pretty neat, as well. It is so quiet we have to go to the return to hear if it is running.

Love this company and the people that work there. Awesome experience on the install of our new A/C and duct work. Everyone that came to my home was very knowledgeable, friendly and polite from sales to install.

Hope all is going well with you. I just wanted to let you know that I LOVE my new Bryant system and the Guardian Air cell. Comparing Aug and Sept 2010's electric bill to Aug and Sept 2011, I reaped a savings of $165.00 and $181.00! Wow! This system will pay for itself in a few years. I have also noticed far less mildew in my showers thanks to the Guardian air.