Landmark Fence has provided the best value for fences in the Twin Cities area for over 35 years. As a smaller, family-owned company we give personalized service, custom installations, and communicate quickly and effectively. The team members at Landmark are experienced and closely tied with communications of product and installation specifics.Premium quality western red cedar fencing has been the cornerstone of our business building privacy fences, decorative fences, and many more. The American Fence Association benefits the fence, deck, railing, access control, and related industries and the consumer by promoting the highest levels of professionalism, ethics and product standards, through the education and certification of its members.
Business details
- Year established: 1978
Services
Ornamental
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Maintenance Free Aluminum or Steel Ornamental comes in many styles and heights, and is more affordable than you think! Ornamental aluminum and steel fences come in colors other than black. It can be ordered in white, bronze and tan also. We stock black and bronze aluminum in 4' and 5' majestic style perfect for pool fencing or immediate installation.
Services
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Landmark Fence projects will accent your landscape, define your residence, and protect your home, family and pets. We offer free design consultation by our experienced professional sales team. We have the experience and field knowledge to build you a fence that is not only durable but also fits the unique terrain of your yard.
Reviews (9) Consumer Advocate
Jun 17, 2021
Melissa Swisher
Jun 08, 2018
We hired Landmark to install a cedar fence in August of 2017. We started off on a sour note when I received a call from Landmark on a Friday at 5pm stating a crew would be over the next morning to install our fence posts. When I requested that they come Monday morning, I was told they had a big job they were starting Monday and the only time they could fit us in was the next morning (Saturday AM).
Our project was $7000 - I guess that's not 'big' enough for them to be able to accommodate the customer's schedule. I've never seen such horrible attention to detail! Within a week after installation, I called Mary at Landmark and explained IN DETAIL my issues with the fence installation (since no one from Landmark bothered to contact me to check to see if I was satisfied with the fence).
I explained that I wasn't satisfied with several things including: 1. Not only were sections of the fence not level horizontally, but in several locations the fence sections were attached at different levels on either side of the post. 2. After the first rain we noticed that the nails used on our gates were leaving black streaks on the fence. 3. Several of the posts are already splitting or were split when they were installed. 4.
The main gate wouldn't close. After detailing all of this to Mary - including the EXACT location and details of my issues - the owner of the company just showed up to the house one afternoon saying he was there to fix our fence. The only thing he fixed was the gate that wouldn't close. He told my husband that he would be back to fix the other things at a later time.
To date, no one has been back out to our house to correct the fence; however, they have managed to call us multiple times asking for payment. My husband explained that no one has returned to correct our fence but Landmark staff states they wouldn't make the corrections until we pay them in full - then we can get those things corrected by taking advantage of their warranty.
In my opinion, these are not 'warranty' issues - the fence was not constructed correctly and I notified them I was not satisfied. Based on other feedback left on Google Reviews, Angie's List and YELP they are not known for responding to warranty requests. It's not 'warranty work' when they use the incorrect type of nails that leave black streaks on a fence.
It's not 'warranty work' when the fence is not horizontally level. It's not 'warranty work' when two sections of fence attach to the same post at different levels. In addition, when Carl was at our home in July 2017 he NEVER mentioned that Landmark was closing their doors. Shortly after installation when I called them to discuss my issues with our fence installation, my call went to voicemail and THAT'S how I found out they were no longer accepting new customers and closing their doors. Had I known when I called them in July for an estimate that they were going out of business, I would have taken MY business elsewhere! Good luck getting warranty work out of a business that is no longer in business.
Our project was $7000 - I guess that's not 'big' enough for them to be able to accommodate the customer's schedule. I've never seen such horrible attention to detail! Within a week after installation, I called Mary at Landmark and explained IN DETAIL my issues with the fence installation (since no one from Landmark bothered to contact me to check to see if I was satisfied with the fence).
I explained that I wasn't satisfied with several things including: 1. Not only were sections of the fence not level horizontally, but in several locations the fence sections were attached at different levels on either side of the post. 2. After the first rain we noticed that the nails used on our gates were leaving black streaks on the fence. 3. Several of the posts are already splitting or were split when they were installed. 4.
The main gate wouldn't close. After detailing all of this to Mary - including the EXACT location and details of my issues - the owner of the company just showed up to the house one afternoon saying he was there to fix our fence. The only thing he fixed was the gate that wouldn't close. He told my husband that he would be back to fix the other things at a later time.
To date, no one has been back out to our house to correct the fence; however, they have managed to call us multiple times asking for payment. My husband explained that no one has returned to correct our fence but Landmark staff states they wouldn't make the corrections until we pay them in full - then we can get those things corrected by taking advantage of their warranty.
In my opinion, these are not 'warranty' issues - the fence was not constructed correctly and I notified them I was not satisfied. Based on other feedback left on Google Reviews, Angie's List and YELP they are not known for responding to warranty requests. It's not 'warranty work' when they use the incorrect type of nails that leave black streaks on a fence.
It's not 'warranty work' when the fence is not horizontally level. It's not 'warranty work' when two sections of fence attach to the same post at different levels. In addition, when Carl was at our home in July 2017 he NEVER mentioned that Landmark was closing their doors. Shortly after installation when I called them to discuss my issues with our fence installation, my call went to voicemail and THAT'S how I found out they were no longer accepting new customers and closing their doors. Had I known when I called them in July for an estimate that they were going out of business, I would have taken MY business elsewhere! Good luck getting warranty work out of a business that is no longer in business.
Brock
Feb 07, 2018
Janet
Aug 01, 2017
Valerie
Jun 26, 2017
Joanna
Jun 07, 2017
Diana
Feb 27, 2016
Ano Nymous
Jan 07, 2016
First of all, the good: overall the fence looks nice and was completed ahead of the original schedule provided. Now the bad: 1) There was a section of fence that was in tight quarters and instead of taking the extra time to build the fence in this section differently to hide the nails, they just left nails jutting out all over, looking very amateur. 2) They hit our underground sprinkler system whilst digging a post and wrecked it in this area.
While their contract states they are not liable for such damage, a simple question by the project manager at the start of the project (i.e. "Do you have an underground sprinkler and where is it?") would have prevented this from happening. Calls to the office about this damage were ignored. 3) They charged the final payment to my credit card of thousands of dollars without asking my authorization (using the same card I had used for the initial down payment). This could have easily led to going over my credit limit. Overall: not impressed and would not recommend.
While their contract states they are not liable for such damage, a simple question by the project manager at the start of the project (i.e. "Do you have an underground sprinkler and where is it?") would have prevented this from happening. Calls to the office about this damage were ignored. 3) They charged the final payment to my credit card of thousands of dollars without asking my authorization (using the same card I had used for the initial down payment). This could have easily led to going over my credit limit. Overall: not impressed and would not recommend.
Sc McFadden
Sep 14, 2015
First of all, the good: overall the fence looks nice and was completed ahead of the original schedule provided. Now the bad: There was a section of fence that was in tight quarters and instead of taking the extra time to build the fence in this section differently to hide the nails, they just left nails jutting out all over, looking very amateur.
