SERVPRO

Well we had a diesel overfill. We didn't know truly how bad it was until they pulled up both layers of flooring. Josh and his crew ripped up the flooring and James found it had flooded the weather barrier underneath. So James, T who is a temp, another girl that works with serv pro and James I can't remember all the names but Jessica's crew that came to wash the walls in the livingroom and finally Ryan who did the drywall.

They are to be commended. However with that being said there was only one person in all this that seemed to have an attitude. This was John in reconstruction he is the one that set Ryan to do the drywall. This job has lasted the longest from August of 2021 until a week ago when the drywall was finished. I have been very patient through all of this work.

Serve Pro of Northwest Spokane was extremely helpful when my eldetly father in laws home flooded. The damage was overwhelming. The crews worked during hot summer and cold freezing snowy winter and during covid restrictions to repair my father in laws home John Slater was very professional in his communications with family and thoughtful to my father in laws needs in the repair of the home. Johns crew members Lanston, Ryan, Joseph, Kawehi (Servpro) Zack (Subcontractor) were all involved in the restoration as well as Jessica and Racheal with mitigation and packing, removal and storage of belongings and furniture. It had been a huge undertaking. not a small repair and we appreciate the job they have done to get through this process.

SERVPRO has 24-Hour emergency service with fast response times and highly trained technicians. They really put forth an effort to help people as quickly as possible and make them feel important and well taken care of. I highly recommend SERVPRO for not only disastrous situations such as frozen pipes bursting or fire clean up but also for residential and commercial carpet cleaning, upholstery and duct cleaning, HVAC cleaning, biohazard cleaning, odor removal, graffiti cleanup and so much more. Whatever your need is, SERVPRO will be there from start to finish. Like it never even happened.

My sister's home had a leak from the hot water tank and we called Servpro for help. The crew took care of the loss and Project Manager Ken was amazing. Thank you. Service: Water damage-related cleanup & repair

Many thanks to the Servpro team! They stepped in to save the day after a tree fell on my house during the recent windstorm. They came and assessed the damage and have been working with my insurance company to help get things back on track. They cleaned all of my clothing and linens after they were buried in several inches of ceiling insulation! Thank you so much team (Selena, John, Anna, Jessica, Chase, and Alicia)!

I have an out-of-town client getting ready to sell a home here in Spokane and we finally were allowed possession of the property after some nuisance tenants left. Being the eyes and ears on the ground, I was expecting to hire someone to clean, but once I stepped foot inside I knew we needed a whole team of pros. Frantic about the state of the house and the garbage left behind - I found ServePro and gave them a call hoping they could help us out.

Within an hour Chase was at the house with me giving us a quote and scheduling us in two days. You would have NO IDEA that this house had ever been that dirty. The appliances now look brand new when I was sure we would have to replace them. Huge thanks to Jessica, Kim, Norma, Selena, John & Anna. They did this insane amount of work in only two days time, saving us precious days (or weeks) waiting to be able to list the home for sale. Thanks for helping me look good! I'll be recommending you to any future clients that need to restore their home back to the best it was.

This company was called to assist in mitigating a bathroom flood at a condo in Spokane Valley. I reluctantly agreed to letting them leave a couple machines, when in fact they were useless because the floor had to be removed and replaced. The servicemen were inexperienced and unprofessional. I had the machines removed the next day, but was later assessed $647 for them leaving the machines overnight.

This was all they did. I contested the charges, but forgot about them until 2 years later, when they're collection attorney, Michael Church had me served with $4137 bill for the $647 and 12% interest totaling $4137. I've seen many other bad reviews about this company and spoke with other Servpro franchises who said they would not have done this and stated they heard a lot of negative things about this company. Look them up on Yelp, Angie's Lift, etc. I'm sure they'll have this removed before long, as they have the other bad reviews on their own site they control.

Zero Stars! I work in the insurance industry and will never recommend this ServPro location. I have a water loss in my home at the end of May, it took out 3 bathrooms. Mitch - project manager sets up a bunch of equipment, returns the next day and checks to get readings. 1 week later they show up again to do readings only because we kept calling them.

The equipment was finally removed after two weeks of calling and waiting for the tear out to be completed. I was going to use the construction division and they are 2 months out, so the referred me to BW Construction who informed me that they would commit insurance fraud to get more money. Now after 2 weeks of waiting to get the invoice, I am still waiting.

My adjuster was told another week before they might see it. Unfortunately, I can not move forward on the repairs because the insurance company needs the invoice. What horrible service, and experience. DO NOT USE!

ServPro Northwest Spokane was very responsive to my needs. I called early on Friday morning, Nov. 13, 2020, and they showed up very quickly and were professional and kept me apprised every day. We had a fitting on a plumbing hot water line that went to my shower in our master bath upstairs fail. Th fitting was less than a year old. It flooded our bath and bedroom on the second floor and all but one room on our main floor.!5 fans and 5 dehumidifiers were used to dry us out. I then had ServPro recommend a great contractor to do the work and he was prompt and is working on the project now.

Extremely fast response, very professional and answered all my questions. What really stood out was their communication and customer service which was a real breath of fresh air after the first company I called.

I truly appreciate all of the kindness shown to our family by SERVPRO of Northwest Spokane. I believe it is in part, helping me to slowly heal. I actually started sleeping through the night again, rather than waking up thinking about the house or fire - thank you!

The home my father built, and I was raised in, caught fire on Christmas Eve. The fire started in a bedroom and completely destroyed the bedroom structure. The hallway was BLACK and the rest of the top floor had severe smoke damage. SERVPRO hauled and disposed of debris. They cleaned everything and I mean every little thing. They also did the rebuild portion of the bedroom.

Thank you for the (Non-Salvageable) list and for doing a great job cleaning, returning and taking careful care of our belongings that were in our garage when the ceiling collapsed. We have been very happy with the job SERVPRO of Northwest Spokane has done! Thanks again!

I have been so very impressed with SERVPRO of Northwest Spokane - everyone is hearing how great your company is as well as the individuals involved!

I would never recommend this company to anyone I know. I have been very disappointed with their communication skills. I am not saying the work was bad. But the appraisal was 2 times higher than what the Insurance companies appraisal came in as.

The home my father built, and I was raised in, caught fire on Christmas Eve. The fire started in a bedroom and completely destroyed the bedroom structure. The hallway was BLACK and the rest of the top floor had severe smoke damage.