Alert Air Conditioning & Heating

While the initial install was not done right and the unit was not spec'd for the correct size furnace, they did come right back and correct it as well as upgraded the electrical wiring so that it was correct. All the members that we met with were courteous, friendly and professional. Service:Heating system installation

Roman was on time, very professional in appearance. He replaced a leaking garbage disposal. He explained the options and did not try to up sell on the disposal. He was also able to change out the under sink turn off valves to a quality product. During this whole time he explained everything he was doing. Provided pictures of under the sink so we did not need to stick our heads under.

On his way out he also did a check of our house water pressure and found a potential hot water tank leak to keep an eye on. Absolutely no pressure to buy anything. If we ever have another plumbing issue I hope he is the one sent out.

Efficient, polite, neat, knowledgeable technicians. Cool Today never disappoints. Thank you all for your prompt responsiveness and capable assistance. Services:HVAC repair, AC installation

Roman is an excellent technician. He documented every item and made appropriate recommendations. He was completely professional and his work receives my highest rating. I would recommend him for any plumbing needs. Service:Water fixture repair

The tech that Cool Todaysent was the best one that they have sent since we have been using them. He was knowledgeable, personable, and when he was finishedexplained everything he did. He asked if we had any questions, he is a great valueto the company with his knowledgeand people skills. Services:AC repair, AC maintenance

The whole experience was amazing from the time I called at 10am on a Saturday when I spoke with Phoenix, she was excellent to my interaction/ communication with Chad. He was excellent, knew his stuff and very respectful of myself and my tenants. I would highly recommend Chad and your company! Thank you so much! Service:Heating system repair

I reached out to Plumbing Today after seeing an ad on TV for drain clearing services. I went on their website and read the same about their drain clearing service. When I called to make an appointment (I had a slow sink drain) I was told they are only making appointments for customers with whom they have a contract. Seriously? A Tab ad, plus the website, and no mention of this? What a waste of my time.

Today we had Troy Hess was a fantastic plumber. He found out what our water flow problem was and got it perfect! I highly recommend him because of his knowledge and persistence to take care of a difficult problem. We have has Cool Today for at least 5-6 years and use their maintenance. Services:Duct and vent repair, Heating system repair, Water fixture repair, HVAC maintenance

We had a problem with our hot water heater on a Sunday morning during the Christmas holiday. We have been a long time Cool Today customer and we are always treated with professional courtesy and also the associate(s) that are scheduled are helpful which we appreciate. They were able to schedule us during the day Sunday and put our minds at ease. Thank you!

Alex did a fantastic job! On a scale from 1 to 5, I would give him a 6! He is arrived exactly at the time we were expecting him. He was courteous, knowledgeable, and very friendly with us. I would highly recommend Cool Today to anyone looking for an air conditioning. A+++ company and customer service! Service:AC maintenance

Overall from the initial consultation to the installation was high-quality service. The only issue I had were a few communication issues, but they were readily responsive to resolving any issues and upheld their satisfaction guarantee completely. Pricing was very competitive and with high-quality service I highly recommend Cool Energy Plumbing Today.

I received bids and consults from three different companies and feel I made the best choice. One of the most stand out for this company was the delicate issue I had with the placement of the outside condenser, which was on a gate ledge of our condo. They made sure to use a crane (no additional cost), to lift it into place. Other condo owners had issues with companies who removed the gate and units being oversized for the space which caused some code issues as affected the aesthetics of the area. I had none of those problems thanks to the consideration of Cool Today!

We dropped them after two visits that we paid for because they would tell us we needed all kinds of repairs. Two years later we used Mr. AC and the repair was nominal. See my review on Mr. AC

SKIP SKIP SKIP, horrible customer services/ they do not care about you time/ I have been calling them for 3 days already to request for the inspection/permit of a job they did/. but since they already got paid/ there is no incentive for them to call you/or pick up the phone/ SKIP SKIP/ if you really value your time skip and find a better company

Horrible company to do business with. Started job to run underground gas for pool heater without a permit and now after 8 days won't call or comeback to my house.

ZERO stars! Techs arent honest, all they want to do is leave then write up estimates for more work then you need. Do not trust them!

If you want sewer dripped through your house and plumbers trying to hide up this fact but confessing after questioning then this is your place. If you also want place that makes multiple repeat visits and leaves sewer handprints on your nice white walls, then this is your place. If you want them leaving sewer wrenches on your bathroom sink wear you wash your face, then this is your place.

If you want them not to seal the toilet and spells of sewage coming up to feel the entire house, then this is your place. This is got to be the worst plumbing company we have ever encountered. And unfortunately the airbnb we were staying at kept using them repeatedly. Stay away!

Great team. Efficient and friendly. Then - the company stops out of the blue and drops of a package of great things. The man who stopped by was infectiously happy! Made my day!

I called bc my AC went out on a Friday night and my reg AC guys don't work on the weekend. I was told there was an $89 fee to come out on weekends. No prob. The tech showed up and determined the module was shot but luckily he had one on the truck. He informed me that he "dumpster dives" for parts, and he had a used module that would get the system up and running. 20 mins later my system was blowing cool.

But when he handed me the bill I was shocked. $384. for a part he got out of a dumpster which took about 10 mins to install! When I questioned it I was told the computer sets the price. Wait what? He also informed me they have the highest prices in town. Caveat Emptor!

This company takes your money and delivers nothing. Fraudulent charges were posted on my account- no one will answer my day emails. I am stuck I guess I will have to file a lawsuit.

We got a total re-plumbing for a lot of money over a year ago appears to be a leak and holes never patched. So many calls and scheduled appointments with no shows. the holes were covered by decorations. Dishonest and a big regret with the money we spent.

Had AC go out 1am and called these nice folks, not only did they answer they were out the next day and had my issue resolved in no time at all! Steve was an awesome young man, very knowledgeable and fast. Bonus, wore a mask and social distanced. Saved Father's Day for my 91 year old disabled vet who was also very pleased with the service When it s time for a service contract, I'm going to sign with this company! Also had a clogged pipe and they cleared it super fast a month or so ago so cheers to the plumbing as well as the AC guys

ZERO STAR REVIEW! Had them come fix toilet that wasn't flushing on a Wednesday. He left saying it was fixed but that evening it wasn't working again. They couldn't send anyone out til Friday to look at it & he immediately said he doesn't have the tools with him to fix the clog! Then we hear they can't send anyone out Saturday since they're all booked. Called to complain & was routed to answering service where we were told we could receive a "call" Sunday.

Not an appt just a call. Holiday weekend and they may not be able to come back til following Tuesday! Who sends a plumber out for service call without tools to fix a clogged toilet!

I've had this company come to my house 10 times over the last year to fix 2 brand new carrier 23 sear units that they installed. It has been disaster after disaster. First no ac on the hottest day of the year then now no heat on the coldest. It's 55 inside my house and 28 outside. Never recommending this place to anyone. Spent $23k and got lemons

UPDATE: it's now been four weeks and I continue to call in with no help whatsoever. The customer service attendant was told "if Tony calls, send him to Justin, " to which I responded, "why didn't Justin call me back all along?" I was forwarded to who was said to be a senior manager, Charles. I've spoken to him twice this week after still not receiving any update or help. This level of customer service is shocking.regardless of the initial work, if there is no follow-through to finish a job, I cannot and would not recommend.

Great Follow Up but stay on top and be ready to do your own Quality Inspection. I had my 2 units, full inside and outside replaced in March of 2017. The Previous owner pulled one over by charging A/C units prior to inspection but they knew they were leaking. (Dishonesty from Sellers - I recommend always pay the extra to have an A/C person do a leak inspection, general inspectors cannot get it done.) This is not unique to them, the sales people are great and diligent people, the installers are kids or younger learners.

Get everything they will do in writing and hold them to it and inspect their work or have someone else do it before you pay. Its more but well worth it. Eventually they made it all right and even replaced the entire unit so that is why I feel they earned 4 stars.

So I called them when I had a plumber cancel on a tub valve replacement They could not give me any idea how much it would cost. They could come out that same day so when the team showed up it looked it up on his computer and said $600 plus. I already had the valve. He said if they provided the valve it was over $1200 I was in shock and sent them away. The next morning another company came by $225 and about an hour and half it was done. I was not comfortable that they wouldn't give me a rough estimate before arrival.

Must read before any purchase! Having a maintenance contract was helpful, until we had a serious issue! Had techs out 3 times in 2 week period. All were super awesome! Last visit a pressure test was done and a leak was revealed in receiver coils this happened on a Tuesday. Then we realized we needed to eval a new unit VS. Repair($1600.00) The following day Wednesday, Vince "the salesman" came to see us and was there 3 hours telling us all our options for replacement with new 2.5 ton unit. Using all existing wiring and plumbing.

His bids varied from $7800.00- $9000.00 for a 2.5 ton residential unit? We have a neighbor who had his 3 ton unit from Cool Today installed 4 months ago. He paid $5700.00 and got all the bells and whistles! I decided to call Vince the "salesman" to find out how the heck this could be possible? He was SO offended and rude. Over talking us, making excuses.

Our A/C was in the attic and our neighbors a closet? Okay, an extra $200-500.00 labor for the attic? Just so you know we tried to resolve this with the owner before this review. Our hope was that a simple phone call showing Vince was taking advantage of our immediate need for A/C was proof with the 4 other estimates we got all $1500-2500.00 lower.

After speaking with Nicole the right hand to the owner she said, "I'm going to speak with the Pres and VP right now, this doesn't sound right" Ya think?! Never heard back from Nicole on Friday. Even though they have my email, my husband's number and email not a word, EXCEPT from Vince the "Salesman" sending us new bids, each a couple hundered less than the initial one.

What a joke! Monday I get a call from call from Nicole. She let's me know she has been unable to get the bids from our "Salesman" Vince for review? Odd, as he was able to pull up our neighbors from 4 months ago to argue the $ difference? All of Cool Todays bids still well over $1800.00 more than the 4 estimates I got on Friday. Its Monday and its been 6 days no A/C and not a single call from our contracted company. Pathetic!

Thanks to Coastal A/ C and Pat who came out and helped us today, we now have A/C. They even brought us a portable unit for over the weekend so we could survive the summer heat! To think we have a contract with Cool Today and the over the past 8 months have referred so many people. BEWARE! USE AT YOUR OWN RISK! Heard they have been sold to a large company. Clearly they dont care about the consumer any longer! Well, Jaime guess you wont be on TV anymore.what a shame. NOT!

Buyers Beware. they promise the world and then don't deliver. I scheduled an appointment over a week in advance with a narrow time opening due to being in a condominium with strict rules on when the water can be shut off for regular maintenance. Even though I jumped through hoops to get everything arranged this company not only missed the window. they never even showed up at all. No call. Nothing. Are You Kidding Me? This is how they treat their customers with an annual service contract.

That's was not cool at all! My air conditioner stopped so I call and ask someone come to take care about and asked how much will cost subscription to service so I paid $189 for care. At evening technician came checked and replaced small Capacitor which caused issue, it was old enough to start the engine. Sound like a good service but I was shocked when technician charged additional $240 fee for $20 capacitor! That's I think is ridiculous, I work as a NAVY electrical engineer and know pricing, and I think it is awfully wrong. So, for $20 about part my expenses was near $400. I can't recommend this company to anyone who wants a service.

I have them for Plumbing, Electric, Air Conditioning and Landscape Lighting. It is extremely nice to have one company that you can count o for all of this. My home is older, so I routinely have issues and they never fail to take care of me. We are always a priority. Any company can call themselves the best, but you really find out what they are made of when you need emergency service or you ask for a warranty to be honored. They are 100% on this for me and that's why I consider them the best in the business.

Chris Staving was professional, friendly and knowledgeable. He cleaned the unit and found it was low on freon and 2 parts required attention. Chris recommended changing and I elected to change the 2 parts.

Our warranty service with this company was good when Alert purchased Wilhelm as they went out of business. The technicians were courteous and helpful, and we felt that they did a good job on scheduled maintenance visits.

They did an excellent service for us. We appreciate the great customer service along with working with us financially. Their techs are the best. Thanks for a great job and we will recommend your service to anyone!

I called Alert A/C & Heating for an A/C checkup and service. I received an email confirming the scheduled service, which included the name and photo of the service technician. He arrived on time spent quite a bit of time checking the system operation.

This was previously a 1 star review.the owner of the company called me personally to make good on my issue. He was a professional, respectable business man. Thanks for everything! These guys are OK in my book!