CenWood Appliance

They have so many top of the line appliances to examine before a custom kitchen is built or remodeled. The showroom is designed for beauty and some of the appliances are fully functioning for the perfect experience before you buy. The upstairs space would be fun for cooking classes.

Mark Steele at CenWood is a fantastic person to work with. He gave great advise, found exactly the appliance we were looking for and kept us informed of the timeline the whole way to completion. Additionally the installers were nice, tidy and efficient. Thank you!

I'll start with the conclusion- I will never buy from Cenwood again, and I will tell everyone I know to avoid doing business with them. I have never seen any company with such an appalling lack of customer service. I placed a large order for kitchen, laundry, and guest house appliances in December 2020, and paid in full. At that time, we had a "March-May" home completion window, and the delivery schedule we were given at the time of the order showed all items shipping before the end of May.

As the dates got nearer, the contractor reached out to confirm install times, and eventually our sales rep (Vicky) would respond with new dates- weeks or months further out. This same pattern has continued right up to the present - after many calls from the builder, a delivery date for a part of the order would be confirmed by Cenwood, only for it to be blown. NEVER were we informed by Vicky (or anyone else at Cenwood) that they would miss the delivery date.

We only found out when the foreman called them to confirm the specific time the next day. and was told then that there would be no delivery. This has happened multiple times for multiple pieces of the order. It is now September 9, and we still don't have our Sub-Zero refrigerator, freezer, range hood, speed-oven, or dishwasher. I know that supply chains are stretched, manufacturers are backordered, and there are long lead times for many products, but the complete lack of any communications by Cenwood is unacceptable, and in my experience, unique to them.

Other vendors, equally stressed, have emailed (or called), explained the situation, the reasons for the delay, and offered alternatives where available. Where there were no acceptable alternatives, they made sure to update us as soon as they learned any new information. Cenwood, in contrast, has never proactively reached out to give ANY information.

When the delivery last Friday didn't have the freezer it was supposed to, we contacted Vicky to find out where it was. She stated she was in Iceland and passed the question off to someone else. We contacted that person and they had no idea what we were talking about Another time, after yet another missed delivery, I called Vicky to get an explanation, and received a "this mailbox is full, and can't accept any more voicemail messages. Goodbye". That about sums up their customer service.

We have purchased a few appliances from CenWood, and always come back because they are fabulous from start to finish. Sarah Misak has handled every hurdle we have thrown at her, and we actually have a good time figuring out solutions to the tricky situations in both homes we have lived in! And the install guys, Jade and Hunter, just completed an install and did an amazing job at problem solving so that they could get this done for us. Thank you CenWood.

We visited CenWood last December and started an order with Denise and were blown away by her commitment to find the right appliances for our home. We described what we wanted and went in as "researched consumers" and she was able to steer us away from products that we thought we wanted. She suggested the GE Cafe line for our needs and it has performed brilliantly in our home, for our family! We highly recommend CenWood and their staff, especially Denise! She will take the time to listen to your needs and design and appliance package that fits your budget!

Cenwood sales staff, Michael Erdman, is super. He went way above and beyond what we ever experienced before to make our sure our new range and dishwasher fit. Both appliances had to be installed were the existing cabinets made it a real challenge, but Michael's ingenuity and persistence paid off. Thank you Michael!

We are remodeling our home, ordered appliances from home Depot and promised a delivery date. Two days before that date, we were informed the appliances would not be available for another six weeks. Thankfully Kerry Ferguson at CenWood came to our aid. We found great appliances delivered when he said they would be delivered. Also they have very courteous and professional installers Can't say enough good things about this company

I'm going to try to make this long story short. We purchased a range that had issues. That happens. I contacted my sales person, Laura Harvey. She's amazing. She immediately was on top of our issue. Turned out we had a 2 fold issue. Range was faulty and we needed different wiring for a new range to work properly. Laura orchestrated every step of this process for me.

She patiently listened and then professionally responded. I never felt that our problem would not be satisfactorily resolved. I highly recommend Cenwood because of their caring staff and especially because of Laura Harvey. She treated me like family.

Our entire experience purchasing a new gas cooktop from Cenwood was exceptional. Louise Stark responded within an hour or two to my call asking for information about replacing an old Jenn-Air cooktop. She emailed her recommendation-the Jenn-Air 36-inch gas downdraft cooktop (JGD3536GB00). I went to the showroom to see it in person. We liked what we saw and read and purchased it.

The price was comparable to prices I saw doing research before contacting Cenwood. The installation price was very reasonable. The installation was complicated by the need to have the opening in our granite countertop enlarged. Working with Louise, we arranged for Cenwood's team to remove my old unit and leave the new one so that the granite company could measure it directly.

This they did on a Monday afternoon. The first granite company I called promised to be on site Tuesday morning, and Cenwood's installers were scheduled to return Tuesday afternoon. Between the first granite company not showing up and bad weather, our installation got moved to the next Monday. None of this delay was because of Cenwood. They did everything they promised when they said they would.

They even tried to fit me in earlier than our new appointment time. The installers always called me to let me know their anticipated arrival time. With three on the team-Chad, David, and Caleb, the installation went smoothly and quickly. They fitted the unit in perfectly and ensured it was working properly before leaving. This cooktop is great. Heavy duty grates, easy to clean black porcelain enamel surfaces.

It's one month after installation, and I love cooking on it. My wife was cooking a few days ago and suddenly said, "I love this stove." Even better was the service we received from Cenwood. From the first contact until installation, they were always professional, friendly, efficient, everything I wanted from a company selling me this kind of appliance. I highly recommend them.

The staff was very helpful and knowledgeable. They had a wide range of products in various price ranges. The layout of their store was great because the displays allowed you to see how the products might look in your own home.

I could not be more pleased with the products and service provided by Cenwood. Having never been through a major renovation, I had a million questions about the appliances I was choosing. The people at Cenwood were more than patient, taking the time I needed to explain the small differences between appliances and help me make the choices that were best for my home.

Surprised to see zero ratings for this company. good or bad. This high end company does not stand behind the products they sell. They just tell you to go to the manufacturer, which was absolutely zero help on a multi-thousand dollar fridge that does not work.

I needed a replacement microwave quickly. It is a higher end model and no one carries it in stock. I was able to get it from Cenwood the next day and for a price comparable to Internet prices. I was very impressed. My Cenwood rep even told me about classes for my microwave and followed through with emailing me when one was scheduled. I registered to attend.

We have been a customer of Cenwood for over 15 years for our new home construction and kitchen remodel projects. We rely on the expertise of their sales force to keep us informed on new product innovations and have always received five star service in sales, delivery, installation and warranty!

We have recently renovated our house and needed all new appliances. We went to Cenwood and found everything we wanted. The showroom has a full array of appliances, and the sales staff is knowledgeable, responsive, helpful, and good-humored. We actually enjoyed the selection process and are looking forward to using our new kitchen.