C&W Appliance Service

Our technician Steven was great! He was very clean with his work and was nice to our dogs. He was very professional and experienced. We needed several new parts for our ice maker. The company kept us informed on the progress of ordering the parts. Great job! Ice machine works again!

Repairman Austin S. was outstanding. When I showed him my refrigerator leak, (which I thought was coming from the door seal or ice maker), he politely responded "No, I know exactly what this is, ".and diagnosed it as a clogged drain trough. He quickly repaired it and installed a kit to prevent it from happening again, and he fixed a loose tray light that had been broken so long I forgot that the trays illuminated to show what is inside.

He also changed the water filter, saving me the trouble. The refrigerator is working perfectly now, and there has been no sign of any leak in the days since. Austin is a talented, knowledgeable, professional, everything you want in a repair man. He is a true asset to C&W, and I highly recommended C&W to anyone with an appliance issue. I won't hesitate to call them again.

C&W arrived on time 1 day after I called for service. Ed, the technician, was very knowledgeable and patiently explained the process for evaluating the problem. He quickly replaced the faulty part and ensured I understood what was done. Without asking, he cleaned the filter on the wine cooler and checked the refrigerator to ensure it was functioning properly. The price was reasonable and the service was outstanding.

I've used CW Appliance repair for over a decade. I always request Randy because he's very professional efficient helpful and quick to ascertain what the problem is with several of my appliances he's worked on. I can't say enough about what a great repair man Randy is. Also, when I call the office the staff there is always so nice and helpful. I've never had anything but a great experience with CW appliance and can highly recommend to anyone their service! I will always be calling them for my mine.

* steam oven --replaced light --answered my question about cleaning my steam oven, what worked for others & details how to make paste using baking soda & water. He also commented on our success with using single edge razor blade to clean steam oven glass door, Paul's previous recommendation for my question about that concern *main large M Series Wolf oven-Paul replaced main control panel to repair, update it, covered by Wolf with no additional charge for labor.

Panel came in 2 days & Paul immediately scheduled that replacement, completely covered by Wolf since oven previously took several hours to cool down. Paul then informed me of warranty coverage on new panel & labor. He wore protective covering for his shoes & remained masked both appointments entire time, called ahead to schedule convenient appointment time for me, was most professional, kind, & concentrated entire time, listened to any of my concerns & answered them. I'll always use this reliable 100% satisfaction-based repair company.

Every service person who has come to us from C&W has been courteous, professional and helpful. Not only fixing the problem, but advising us how to possibly avoid repeating the issue (I'll admit, some issues have been "operator errors"). They have let us know when older appliances are still worth repairing and when they are not. They are almost always here in the time frame they give us, and generally call if they won't make that window.

Also call to give us a heads-up when they are actually on their way. Office staff is polite, courteous -- and sympathetic! When you're calling an appliance repair service, it obviously is because you have a problem and need help. They understand this. Bottom line, we won't call anyone else.

We have been using CW for twenty years. Randy provides excellent service. Calls us with a window of time. Then calls when he is in route. Gets the repair done quickly. Always willing to tell us when it is time to replace a unit (ice maker, fridge, dishwasher) vs continuing to repair. Service: Refrigerator/freezer repair

We had an awesome experience with this team. We got help right away and it was success on the first try. James is the repair technician that helped us. I told him what we're doing when our dryer kinked out. He knew right where to check and fixed it in no time. He was honest and professional. I 100%recommend this company. Service: Dryer repair

Wow! I am a property manager for seven locations. i literally deal with 20 teams per month. the range in technicians that i see is great. Your team sent Rusty out, and i could not be more impressed. Conduct, Appearance, Skill --- Rusty nailed it! i really cant say enough. This man Rusty was on point! You can always tells when someone is a master at their craft, you can always tell when someone takes pride in their results. You can always tell. C&W Services will be awarded my business at every turn. thank you so much for your speedy response, your professionalism on site Bruce Wayne

We purchased our home a few months ago that had an existing 20 yr old Sub Zero built in Freezer /Refrigerator. The freezer started having inconsistent temps (top shelf was warm and got colder the lower the shelves were). I looked online and C&W's name kept coming up. I read the reviews and was a little apprehensive. They were referred to me from someone else I called so I gave them a ring.

I have to say I was impressed from jump! The lady that answered was super nice and helpful. They did EXACTLY what they said they would. From calling when she said, to arriving precisely when they were supposed to. Ed came in and diagnosed the problem immediately, had the part on his truck and installed it right away. He was professional, knowledgeable and courteous to explain everything to me as he worked. As a bonus I found out they had been here before and he was able to tell me what had been serviced on the unit in the past. All in all, I highly recommend C&W!

You've been working on our Scotsman and Subzero refrigerators for years. Now we have a Lacanche, a stove that is wonderful but rare. Your technician, Austin, was wonderful in getting the burners working again. He gave me some tips for turning on the gas oven, too, which I greatly appreciated. All your service people have been wonderful.

I wanted to write to let you know what a pleasure it has been for me to have your company help me with service on first my refrigerator and then my washer-dryer stackable. Chris Hundley, technician, has demonstrated trustworthiness in confirming appointments and arriving at the job on time.

Great response on website inquiry; had a Freon leak in my 19 year old Sub-Zero. Service Tech was punctual, diagnosed the problem quickly and explained the repairs needed and why. Performed them efficiently and was in and out with a new evaporator installed in under an hour. Real pro and refreshing how he worked and got it done.

CW has serviced appliances in my home for more than a year. Had I known earlier of the quality of your service, the courtesy and competence of your service personnel, CW would have service my appliances for the past 40 years.

This is just a note of appreciation for the professionalism, concern and follow-through shown by Gary on the problems of our Viking cooktop. You have a valuable employee. Kudos.

Very pleased with their timely handling of a warranty item with my U-Line Beverage center. Had an electrical component fail TWO times within the first two months. The second failure occurred last night about 5 days before I will be hosting about 50 people.

Great response on website inquiry; had a freon leak in my 19 yo Subzero. Service Tech (Ed Wieczerek) was punctual, diagnosed the problem quickly and explained the repairs needed and why. Performed them efficiently and was in and out with a new evaporator installed in under an hour.

I was pleased to discover C&W Appliance Service when I needed my oven repaired. Austin Sandel came out and immediately diagnosed and repaired the problem. He even updated the wiring. I appreciate that the technicians are company employees.

Very disappointing service. While trying to close on our house our under the cabinet icemaker decided to quit! Scotsman referred us to this company. We also had a two hour call ahead but were only given a 30 minute warning.

When I contacted them 3 months ago to start the warranty work on my refrigerator, I also asked them to take a look at the ice maker. The servicemen called the morning of the service and said they would be there in 30 minutes, they had initially told me they would give me a 2 hour time window.