In 1980, Laura Meade, CEO founded Universal Heating, Air Conditioning & Plumbing. Being a woman-owned company presented challenges of it's own but these were overcome with honesty, providing quality products and professional service. With this leadership she has promoted the success of the company through a simple formula - customer satisfaction.Today, you can be certain your heating, air conditioning and plumbing needs will be cared for promptly and effectively. Steffen Meade, President, coming up through the ranks, working on installation and repairs, along with his staff, continues to manage and operate the family business with a hands-on approach, for your worry-free comfort and convenience.
Services
Maintenance
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Regular maintenance is the best way to prevent breakdowns of your heating and air conditioning systems, as it is for any technical piece of equipment. That's why tune-ups are the cornerstone of Universal Heating and Plumbing. Tune-ups reduce the likelihood of costly repairs and inconvenient breakdowns, and they can extend a lifetime.
Plumbing
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Leaky faucets? Leaky pipes? Clogged drains? No hot water? Running toilets? Low water pressure? Universal Heating and Plumbing is Richmond area's best plumbing contractor. We have the knowledge and ability to handle all your home's plumbing needs. When plumbing is a must, call the people you trust, Universal Heating and Plumbing.
Reviews (16) Chris Kain
Nov 29, 2021
Robin Gordon
May 12, 2021
If you only want your unit put in and not serviced thereafter this company is ok. However if you want your unit serviced this is not the company for you. I called in the winter for a service call. They made me wait two weeks. I asked to schedule maintenance contracts and they said to wait for a post card in the spring. I never got a post card. So I called on April 21 to ask if they could do a maintenance and was told they were completely booked the first three weeks in May and could not help me. I asked about July and Kim told me "I don't like your tone and we can't help you". I guess they are busy and don't care of keeping customers.
Jonathan Murray
Apr 17, 2021
Decided to get a 2nd opinion on an issue on my old HVAC system prior to pulling the trigger on full replacement. Best decision I've made in a long time. These guys very quickly and practically identified the problem and got me back and running saving me the expense of replacement for another day. Will definitely call back when I do need replacement.
Justin Walker
Nov 25, 2020
I just wanted to give a shout out to these guys. We got a new system from them in May of 2019. It's unique, I had some special requirements, and they gave us a great job at a great price. We ended up having one relatively minor issue over the last few weeks, mostly due to the unique nature of this system. We're out of the official warranty period, and they came back out without any questions at all and helped us through it. With this kind of money, it's really nice to be able to trust someone to care about doing good work. Highly recommend if you need HVAC work done.
Elly & Richard
May 21, 2020
Alison Wagner
Jan 24, 2019
I had problems since I moved in with low flow of air to the upstairs of my house, resulting in sweltering upstairs and freezing basement during summer. Another HVAC company told me numerous times it was just because of how the house was set up and wouldn't look any further. Universal comes out and takes five minutes to realize that someone had broken the damper handles off of two main lines and covered the holes with sheet metal (side note: other company saw the holes too and just shrugged).
The dampers were still inside the lines and mostly closed, blocking the airflow to over half of my house. He was able to fix the handles and solve my airflow problems in under an hour- I was absolutely delighted! Seems like a very practical, smart, and overall excellent company and I'll be calling them for all my future HVAC needs for sure.
The dampers were still inside the lines and mostly closed, blocking the airflow to over half of my house. He was able to fix the handles and solve my airflow problems in under an hour- I was absolutely delighted! Seems like a very practical, smart, and overall excellent company and I'll be calling them for all my future HVAC needs for sure.
Philip Wise
Nov 23, 2018
Brittany Thompson
Sep 17, 2018
Sarah Tashjian
Aug 08, 2018
The previous owners of my house used Universal to install the HVAC. When I had a question and called they quickly pulled up the account for the house and answered my questions. When a part needed to be replaced they sent John who is very knowledgeable and friendly! Priced fairly and work in a timely manor- definitely recommend them
Diana
Jan 09, 2017
On Monday evening I noticed a strange sound coming from my outside compressor and the whole unit shut off. My 70 year old mother stays with me and she uses oxygen so AC is a necessity not a luxury secondary to her health. I called and left a message with a company recommended by my neighbor but they would not be able to come until Wednesday.
Miller
Aug 11, 2016
I met with Steffen about replacing my air handler and ac unit. He was friendly, professional, and very knowledgeable of his craft. I received a fair estimate from the start - which eliminated the need to haggle over the price of the job. My experience with everyone (from Kimberly the receptionist to the two man crew that performed the installation) was awesome.
Theresa
Jul 30, 2016
I used Universal Heating Air Conditioning and Plumbing for a new hot water heater installation and valve replacement. I love their service. I thought they were wonderful. They sent one person who was extremely quiet. He spent a long time working. It took him three hours in the installation, because I asked him to change some valve. He worked quietly and competently.
Alyssa
Apr 11, 2016
When we were living in Richmond, VA, we separately replaced our a/c and a/c-heat pump unit over the last 3 years, both times hiring Universal. They are excellent! Not only are they easy to work with in terms of scheduling, Steffan gives honest estimates and suggestions, and the team does a great job with installation.
Goober Finklestein
Jan 13, 2016
Michael
Jul 25, 2015
William Miller
Nov 08, 2013
I would not work with this business based on my customer service experience. I was referred to them thus followed up after not receiving a reply from my website inquiry. I signed up for service with no acknowledgement of my check and when canceled they charged a service fee without notice and after agreeing to return it, did not.
