Levi's 4 Floors

Bo was great to work with purchasing our LVT. Your installation crew worked hard to get our floor looking great. Looking forward to a carpet purchase very soon.

Excellent service and installation. Our salesperson, Wes, was great and helped with the selection and offered some great suggestions for our basement carpet. Thanks Wes!

We're really disappointed with Levi's. We were recommended to check them out by our contractor, and found them to be super helpful on the buying side, but pick-up was a nightmare. We've been hearing from multiple folks that the newer generation of ownership has no real sense of customer touch or how to deal with the multiple stakeholders involved in home renovations. Poor culture has crept in and making it a poor experience for a lot of folks.

Great salespeople. Owner not only matched, but bettered the price on vinyl flooring. Pick up was a breeze. Highly recommended!

A very customer-service-oriented company! There were a couple of issues during the installation process, but everyone went above and beyond to make sure that the issues were resolved to my satisfaction. I could not be more pleased with the quality of my flooring and, more importantly, the quality of the people throughout the company. Special thanks to Tyler, Wes, Carrie, Harold and Henry. You are awesome. I LOVE my floors!

Long story short, they charged me to remove and replace carpet and padding in my basement. A few weeks later my basement flooded and while cutting up the carpet and pad I noticed that they had not replaced the pad, just patched in places where it was missing, but still charged me for it. When I called them on it Mr. Levi told me that this happens a lot in the flooring industry abs he's not calling me a liar, but that's not the way he does business.

When I showed him pictures I'd taken he told me that the work in the pictures isn't the way they do things, even though it is their work. Then he said that if I buy another $1,200 carpet and pad off him he'll give me a free upgrade to a better pad. Needless to say I will not be using them to replace the carpet this time or any time in the future. My suggestion to you, if you decide to use them, is to keep a close eye on their work and your wallet.

By far the worst company I have done business with. Total lack of communication between sales department, ownership and product manufacturers. I was told my flooring could be installed by a certain date. Three weeks after that date the product was delivered to Levi's. I have been waiting on an $80 refund for over a month from where I overpaid. I seriously doubt I will ever see it. Levi's is a shady company and I would advise not doing business with them.

Update 03/26/2019: After allowing months for without a response from Levi's.: regarding the furniture damage Levi's Four Floors installers did to our bedroom furniture I felt it time for an update. The reason for delaying this update is that I was holding out hope they were going to eventually reimburse me for the quote to repair damage caused by their installation crew.

One rear leg on our Thomasville Armoire was broken and also scratched the top deck of the hutch. I rec'd a quote from a local company to come " in house" and make those repairs amounting to 714.00. I sent repair quote to Levi's, and to this day never heard back from him. There was a 200.00 balance leaving a 500.00 payment to close out our request.

I have pics, and they show his hired workers with the broken leg pieces on the dresser. I also have detailed pics of the " deep scratch" issues by Levi's workers as well. We also had a run defect in our carpeting and Tom Levi along with the Karastan representative came to our home and verified the claim. I was re-imbursed for the amount and agreed to the settlement by keeping the carpet at an adjusted price. However, remember, this is unrelated to the furniture damage.

I'm very disappointed in the lack of follow up and re-imbursement of the furniture damage caused by Levi's. I've contacted 6 on your side regarding this issue. They are very interested in this story. I will wait a little longer to allow Levi's to send me a check for their balance to me. However, my timeline of opportunity for levi's to get this resolved is about to run out.

Once I make contact with 6 on your side all the facts will come out. As a result of their decision to ignore our damaged furniture claim. This is a good group of guys and they evidently think I will just let this pass into the night without doing the right thing. That way of thinking is the wrong one in my case. So, my 5 star rating now quickly moves to barely a 3 star as I realize their clearly uninterested in making me whole on this problem.

I recently purchased several hundred yards of carpeting for our home in Dublin. We chose Levi's 4 Floor's at the Busch Blvd. location. I met with the owner, Tom Levi, and he taught me much about the good, bad and ugly about the different types of carpeting, its composition, and long-term overall wearability. Tom Levi crafted our purchase to coincide with our lifestyle.

I was really impressed with the time he took and raising my level of knowledge and comfort level about making the right selection. My wife, Susan, and I chose the Karastan Brand in Catskill Brown color. The installers showed up on time, were very careful, friendly and removed all old carpet. They also demonstrated much care so as not to scratch our walls and base moulding.

Now that the job is completed our home looks like a show home that should be in Architectural Digest. We are very happy with the final product. Think about it, buying carpeting or other flooring products is a very important part of your home that you interact with on a daily basis. Leave this decision to the pro's at Levi's 4 Floors for your next flooring purchase, you won't be disappointed. All The Best - Curtis V. Taylor

Levi's 4 floors has done all the flooring in my house for over 17 years. I just had waterproof laminate flooring put in my living room and kitchen and it is so beautiful. Amber was very helpful in my selection of the flooring and the two gentlemen that put the floor down did it in one day, and the next day they were here for maybe two hours and it was done. They helped move all my furniture back in place before they left. They were very good workers. I would highly recommend Levi's 4 Floors to have your flooring done.

I had my carpets replaced with a luxury vinyl and it is beautiful. Everyone that comes to the house says how lovely it is. A negative I have is the sales person lied to me when I asked if they used subcontractors. I distinctly asked if they used subs and he said "NO". I will say this about our subcontractors (Jay and Jeremy), they are the BEST! The attention to detail, positive attitude, work ethic, and overall friendliness was AMAZING. Levi's 4 floors is lucky to have them and should defiantly pay them well for the work they do for their company.

The work in my home was completed in January and I waited to respond to make sure the product held up and I didn't see any short cuts by Jay and Jeremy. Both the product and the subcontractors get an A++++++++. My rating would have been a 5 star had I been correctly advised about the use of subcontractors. Thank you, Jay and Jeremy for doing such a wonderful job.

The installers parked their truck right in front of my garage and drove over my landscaping. When I told Levi's Floors installers about this rude and unprofessional parking job, they told me there wasn't an issue and that they would move their truck (no apology offered though). I can't believe they think parking in this way is ok -- they may have destroyed my hedge!

The plants were dislodged and it's possible now that they'll be dead within days. The installers were rude to the point of being aggressive and denied that they had anything wrong. I can't believe I have to write this, but they did nothing to fix the situation and made no offer to compensate for the damages. A simple "sorry!" and an attempt to understand where I'm coming from would have gone a long way.

I have photos of the truck running over my landscaping, and the company's denial of the facts doesn't mean they're right. They've done nothing to rectify the situation. Their hostile towards the public and they run roughshod over people's property. I'm contacting the Better Business Bureau, Angie's List, Home Advisor, and Google to communiciate my concerns with this company.

Had carpet installed by Levis for floors. It was mismatched. Had to contact them. Then had to wait over 4 weeks for new carpet. The second installer told us we would've had issues with the initial install in addition to the mismatch.

My floor was a problem. A Mr Levi came out and said he would send someone out to look at it and fix some quarter round that was months ago never happened. I called. Again and talked to another Mr Levi I was told he would review my file and call me the next week that was over a month ago and nothing.

The best ever! Wonderful polite staff, we have used 4 floors for 28 years! Love them!

We had our couches cleaned and they did a great job. The service and staff at 4Floors are always excellent. Highly recommend.

We had bedroom carpet installed in 2 bedrooms and we love it! The service and installation was excellent.

Went in to look at wood flooring this afternoon and got exactly what we wanted at an amazing price! Going back tomorrow for carpet because they made us feel super important to them even with us keeping them after they closed!

Stuart is amazing! Best customer service ever & I am in the service industry!

We had great experience with Phil Cox at the Hilliard store. Loving our new carpet!

Art Levi worked with us to replace a bad laminate job at no cost. The customer service is great.