Aqua Tek Plumbing

This is the company my homeowners association uses for repairs. Our notice said water would turn off from 9:00 to 1:00 It's still off after 4:00. I learned they didn't even start or turn it off till 3:00 p.m. I called them to find out when it would be back on and their pat answer was 'when the job is finished.' I explained I was looking for a timeline so I could know when to expect to have water.

I was told to call my homeowners association the only problem is they told me to call AquaTech which makes sense since they're the ones that are doing the job and know how the job is going and how long it's going to take. Don't give them your business I'm going to encourage my homeowners association to get a new plumbing service.

I have been looking for repiping in my home, but all these negative reviews scare the daylights out of me and I am looking elsewhere. thank you all for the reviews. they really help.

Bad ppl so unprofessional and cheats. You charged me like i'm a millionaire. The tech guy comes late and charges me for no time of his here. I helped him since he was a Sr. guy. But the company has crooks and the lady called Mary was arguing about it the whole time. She was like why should we charge less why should we this and that. Never going back with them again. Did not tell me that it would take 5 hrs for the work and the cost around?

I'm a ServPro Franchise working with local ServPro's in San Francisco aiding them with services. We have quite a bit of work require plumbing services and this company refused to on work with us because we were coordinating activities from our local office. I explained that my team was local and we can pay with a Credit Card over the phone or on site once services were rendered and they still told us no and gave some bogus excuses. Terrible service would not recommend to other business or clients.

Company services manufactured home but highly do not recommend to use! they quoted over $2000.00 to replace our water heater and then on too charged me a service fee of $175 which basically was the over price quote of words out of the services mouth this is disgusting that a company is price gouging people for a basic fix to a water heater replacement!

I went with them again because they fixed my last one and now pricing has gone to an extreme during a freaking pandemic. I also was not advised of the service charge when. I called. THE SERVICE FEE IS CHARGED IF YOU DONT DO A SERVICE WITH THEM BUT IF YOU TAKE THE SERVICE WITH THEM THEY DONT CHARGE THE $175.

They showed up on time. Did the underground job that needed to be done that the HOA said was not their responsibility. The bill was a little higher than I had expected, the parts are marked up quite a bit.

Critical: Quality, Value Plumber charged for time he wasn't working including 25 minutes to write up the charges. Didn't flush line, so caused debris to plug faucet and then charged me for time to fix that problem he caused. Broke fitting using wrong tool and then charged me to fix that problem he caused. Service: Faucet repair

Used this company because it was recommended by an acquaintance. It was not the cheapest but I went by the recommendation. Too bad did not check their yelp reviews first. I had a leaking dishwasher. It started leaking again in 2 months and I called back. The company refused to fix it or at least give me a discount. The technician did not write the report properly, he did not write what my actual problem was, just some unclear steps. The technician no longer worked there either, looks like the company does not treat either customers or their employees right.

This wasn't an easy fix and was a very very smelly stressful job but I want to say thank you to Alejandro for his determination to fix the problem.within 3 hours he brought my office from a sewage nightmare back to a Spa like environment! Thank you! Thank you! Thank you! Highly recommended this company and Alejandro in particular! Ahnna Goossen, L.Ac. Acupuncture & Herbal Clinic of Gilroy

In order to unclog the sewage pipe in the apartment above, they had to cut a hole in the ceiling of my apartment. A plumber from their company located the clogged portion using video-camera. I told them how it could be reached from outside. However, first they made two holes in my bathroom and bedroom ceiling far from that place and only after that got outside, cut a hole and fixed the problem. Why did they do it? - I do not know.

I believe this company, Aquatek Plumbing San Jose, CA, overcharges significantly for an average job they do, to the point that I consider them not being ethical. In my case, my contact was very arrogant, difficult to work with, answered e-mail fine, but not the phone messages. I chose Aquatek Plumbing only because the HOA had them do the video scanning of the sewer line starting on my property and continuing through common area (I had paid half of the video cost).

The job I gave Aquatek Plumbing was to repair three feet sewer line, on my property in San Jose, CA, which was damaged by tree roots. In my opinion, after they do the video, they overcharge significantly to do the repair job, because, they know if you go to another company the new company may have to do the video scanning again and charge you for it.

As a multiple property owner for the past 48 years, I have worked with many service organizations and I have found this company to be unethical, significantly overcharge and be very difficult to work with. I would not recommend them to anyone, including HOAs.

Your technician was honest about my problem. He did not try to do any more work or sell me other unnesssary parts or labor. He explained the problem and answered all of my questions.

We needed an under-slab leaking pipe bypass. The guy came out and looked over our situation. We waited 3 or 4 days and had to call about the estimate. He said they needed a pipe locate ($425) to do an estimate. We paid the price and got the "locate". But no further word from AquaTek, even after phone calls and emails. Out $425 for nothing.

Thanks for taking care of this! UNC is continually impressed with your professionalism and we can always count on the AquaTek team to provide outstanding customer service to get the job done. Thanks again!

I just wanted to inform you that Shelby & Shawn do an excellent job as far as customer service ethics, I would not be shocked if they serve Excellency in other areas for AquaTek that they need to accomplish everyday. Whenever I have needed AquaTek on an emergency call or right time, you have all been there productively and professionally. I applaud you all and state my appreciation.

I was very impressed with your staff. I was impressed with the technician's knowledge - the problem was fixed immediately and with great skill. I am going to refer AquaTek to my friends and family.

Excellent workmanship. Professional and comprehensive customer relations and explanations. You made an ugly job palatable. Thank you and your crew!

Worst experience EVER! See those horrible reviews on Yelp and you will know why. Spent $128 and got nothing done because the plumber didn't have the parts that need to be placed. Sales rep was unprofessional and unhelpful.

I recently had some water damage to my apartment caused by an upstairs neighbor. My HOA uses AquaTek. They were called out twice. First, they were called out in response to a leak in the underground garage below my unit, which, after failing to gain entry to my apartment, was ascribed to an overflowing kitchen sink in my unit.