New Pipes

Avoid! They are so rude, so unprofessional, and way overpriced. Service: Plumbing leak detection

I would give 0 star if I could. New Pipes Inc is hired by HOA, when we report to HOA there is a water leakage. They are unprofessional and charges ridiculous amount of money. They came in the house and stayed for less than 30 min. The invoice is $1160. The just came in, see there is water leaking, without asking for any approval, cut a big hole on my ceiling.

First of all, they should at least ask owner for approval, secondly, there is place to enter the attic, it's totally unnecessary to cut a hole. The contractor did not resolve any issue, he did not shut off the valve properly, all he did is leaving a big hole and a $1160 bill. I contacted them for 4 times and they don't want to settle on this.

New Pipes has handled large projects and small jobs for our HOA for years. I can't recommend them highly enough. Such nice people, competitive pricing, and they always deliver what they promise. The only HVAC and plumbing company I will use. Period.

I live in a condo complex in Fremont. The plumbing has been a problem for years. Tree roots getting into the sewage line. Three contractors from New Pipes Inc. came Tuesday to take out the old sewage line and replace it with new pipes. They were very professional and efficient. They did it all in three days and cleaned up my patio when they were done.

They kept me informed to what they were doing and only had the water off for a couple of hours on Thursday. They will come back next week to replace the cement in my patio. It's so good to get real professional work done. I have the highest praise for their work.

Dealing with them will get you trust issues. The plumber was OK. It's people who run the office that i have huge issue with. I asked them specifically how much will the total be for everything? They told me - $200 something. And I paid it. A month later, they charge me another $300 something for the same job.? Called them, explained what's going on- they knew it's their fault/ carefulness- but they won't do anything about it. People make mistakes, but how they handled it makes me think they are devious and dishonest even tho they SOUNDS professional. Not Cool JUST AVOID THEM.

I have never come across a less efficient or less considerate company. They give little notice before turning off the water and then turn it off at times not noticed. They spend what seem like inordinate amounts of time laying in the grass shooting the breeze. They have been at this for months with no end in sight. They don't deserve even one star, but I don't have that option

Watch out if your HOA refers them. They charge you way more than others and work with HOA so you don't get reimbursed.

Critical: Professionalism, Quality, Value Stay away specially if referred to by your HOA as they work with HOA and send report such that you don't get compensated. They unclog my kitchen sink and problem came back after few months and after getting paid sent me a vague report about the problem so I could not get compensated. Services: Plumbing pipe repair, Drain cleaning

I wish I could give a ZERO rating. WORST customer service I have ever experienced. When I spoke with their customer service they were so rude and not helpful in scheduling a time for their team to come out. They then proceeded to tell me what it would cost to have a technician come out and it was double then every other place I checked with. I would never recommend New Pipes to anyone. There are other companies that show respect to their clients and charge fair rates.

Pipes under the sink randomly burst after 4 months but Eddy came and fixed it up quickly. He was handled and explained everything really well.

This review is long overdue for this company that Coronado Villa contracts out to for all the plumbing issues. If I could give this company zero stars, I would. New Pipe started the work on my condo April of 2017 and ended in July. My tenant called one evening, and this was over the holidays concerning a water leak that was coming from upstairs. By the time New Pipes came out, there was already extensive damage that the water leak caused.

New Pipes initially identified the source of the leak, or so I thought. Three months later, I was still dealing with a leak that was coming from upstairs. The worse part was that it was my responsibility to stay on top of what they were doing. I couldn't understand why it took them almost three months to figure out the source of the leak. The whole time, my bathroom had been stripped down to the studs so you could see the plumbing from the upstairs unit.

I had to have mold remediation done because the leak caused so much damage. The scheduling is horrible because I had to wait a week or two to get someone out to the condo for the necessary repairs. They had to send someone out several times over the next three months. I almost thought that it bordered on incompetence and laziness at the time. Finally, three months later, the leak was fixed.

I must point out, although New Pipe was not at fault entirely, the owner of the unit above sat on the estimate before deciding to allow New Pipe to do the repairs. If I had a choice, I would not use the services of this company. I have used Quality Plumbing for my townhouse and would recommend them.

I recently had a slab leak, and our HOA management company selected New Pipes to do the investigation and plumbing resolution. Once the word was go, Patrick was on site to cap the old pipes and stop the leakage. It ended up being a tough job and took 4 shifts to fix it - there were more pipes than thought as it's a pretty old complex. Maybe there was a shift in the earth that jostled things around.

At any rate, Patrick went above and beyond to fix everything, and was professional and personable throughout the work. I commend him highly, and thank the whole team that helped resolve this concerning issue. You're the best!

New Pipes came out to my Condo at the Coronado Villas in Santa Clara on May 8th 2020 to do some work (Date of post:6-19-2020) After having the water off all day, I came home to find my shower lukewarm. I called them and a technician came out about a week later. The technician proceeded to tell me that my cartridge was bad on my shower and that I should have it repaired.

No follow up was conducted and I now find the hot water in my laundry the same temperature as the shower, lukewarm! The laundry detergent does not dissolve and my clothes are not getting decontaminated, which is especially alarming during a PANDEMIC. Would never recommend New Pipes and hope our HOA cancels any future contracts.

New Pipes is not professional. To investigate a water leak, they drilled a 3 foot by 3 foot hole in our neighbor's garage, charged us $490 to fix the leak, and then told us that they would *not* patch up the hole they drilled. We called back and told them they drilled a huge hole and damaged our neighbor's garage, but they said they were not responsible for it (!?). Also, the statement of work said $315 for the job, which was confirmed by the contractor who came out, and then AFTER THE FACT they upped our bill to $490 - adding an extra 2.5 hours of labor WHICH THEY DID NOT DO! Unethical business practices. If I could leave 0 stars, I would.

Again, another review not about their service, but about their drivers. Gentleman that drives the white Ford Ranger with the camper is a very aggressive and unsafe driver. Tailgating, no signal for lane changes, cutting across median to get around traffic etc. A+ way to drive and advertise your business.

This is an awesome plumber service! I had called another plumbing company and they couldn't fix my issue. Juan Ortiz was the technician who serviced our sink.

Full disclosure - this review is not about service. Someone from this business utilizes my street as their park and ride. He has been parking his work van in front of my and my neighbors houses for the past few months. In the mornings, he will drive his personal truck to his work vehicle, park, and go to work. In the evenings, he'll park his work vehicle and drive off in his truck. It's really quite annoying that he takes up street parking for homeowners and, sometimes, his work van is parked in the same place for several days at a time.

Saved my life (again) About a year ago, I paddled my way to the kitchen to get my morning coffee. My feet hit water all over the floor. New Pipes came out on a weekend within an hour, found the leak, and shut off my faulty ice maker line from the sink to the frig. Yesterday, my toilet starting to act up. The tank was not filling the basin on a flush.

Not a big deal, but my sister and her husband are visiting from out of town! Again, to the rescue, new Pipes was able to find a new tank for my toilet. This toilet didn't have the usual float and chain in the tank like the old toilets that I could adjust and fix. Both Adam and Adele from New Pipes were polite, considerate, and professional. Call New Pipes for your plumbing.

Date of service 8/17/19 Called to inspect crawlspace leak. Prompt response. Arrived on time. Professional. Responsible. We will 100% call them again next time we need a plumber.

I had the worst experience with New Pipes, I would give zero star if i could! They are very dishonest with the pricing and not professional and responsible for their work. They came to fix the water leak in our apartment and quoted us at a lower price over the phone but the actual invoice came out almost $200 more. Stay away from them!

While the New Pipes Plumbing technicians were working on the pipes under my condo, they set off the fire alarm. They were working with hot soldering equipment and did not take the necessary precaution to notice that they were working about 5 feet away from the smoke / fire alarm. This meant that the occupants of all 28 units of our condo building had to evacuate the building and congregate on the sidewalk in front of the building for nearly an hour in the middle of the afternoon.

We all had to wait for the firemen to arrive in order to assess the situation and turn the nearly deafening fire alarm off. When I went down to see what happened after the fire alarm initially went off, the technicians said, "We didn't set off the alarm." I pointed out that they were working next to the fire alarm and should have taken the necessary precautions to not set off the fire alarm. That's when they admitted that they had, in fact, set off the fire alarm. Having to wait around for the fire department and then dealing with the firemen elongated the time that the technicians spent at my condo.

This situation was made all the more unsatisfactory because the general manager of New Pipes Plumbing (Greg) refuses to return my phone calls. I will never ever ever ever ever ever ever ever ever ever use this company again.

Used new pipes to replace two hot water heaters. Had to manage the install, specify what I wanted along the way. Happy with end result. After having multiple interactions with this company it can be a hit and miss depending on what work is being done. Additionally you are at mercy of the tech that arrives onsite. I try t specify, I want the supervisor to discuss bids and options and final install when needed.

Very disappointed in this company. They charged over $400 to come out to fix a leaking shower. After the repair cold water not working. I called them back but they were unable to come out again in a timely manner to follow up. I had to call another plumber who took one look and told me the old washer had disintegrated and that instead of taking out the old pieces they had simply put a new washer on top, causing a blockage.

AVOID THIS COMPANY! I would give 0 star if I could. This company is dishonest and rude. I called for a free sewer line inspection as they advertised online. The woman answered the phone didn't mention anything about the service fee and I confirmed and double-checked with her that it is free. They sent a technician to our house. The guy didn't bring any tools or camera, and he only looked at the appearance of the pipes.

He stayed here around 15 mins and nothing was found. When he left, he didn't mention anything about the fee. Now, TWO MONTHS after the service, I'm getting a call from the company saying that I'm charged with $118 for my FREE INSPECTION. This is hilarious! Why on earth would a company charge their customers for a "free inspection" service after two months? Are you really that desperate to contradict what you advertise on the website?

During the call the woman even said "Nothing is free!" and insisted on sending the bill to us for a 15 min of FREE inspection as they advertised on their website. STAY AWAY FROM THIS COMPANY. THEY LIE. http://www.newpipesinc.com/free-sewer-drain-line-inspection/

A bunch of great guys that know what they're doing for all your plumbing needs

Our San Jose Condo had the original heat and AC system from 1978. New Pipes came recommended by a good friend and we were grateful that New Pipes did the replacement work. We needed all of the vents replaced as well. They were so clean and did an outstanding job and the price was very reasonable. We also used New Pipes to install a new AC system in our mother's house. Once again, they did a great job in a very timely manner. We will use them again!