Builder's Heating & Air Conditioning

Builders Heating & AC used to be a company I enjoyed working with. That has changed since they were bought by (or merged with- not sure which) Fix-it 24/7. I made an appointment for early October of 2020 to shut down my swamp cooler. This was with Builders. At some point when the change to Fix-it 24/7 took place they lost my appointment and so the technician was a no-show.

I called and they rescheduled me. The morning before our new appointment, our water line to the swamp cooler began leaking into the house because it froze and burst. I used to be able to call and talk to someone who could answer a question or schedule service right then and there. This is now impossible because Fix-it 24/7 uses some service to take EVERY call and then you get a call-back.

The operators taking the messages are not local, and I'm pretty sure FIx-it 24/7 is only one of several companies they work for. This doesn't work for me - I can't always take calls where I work, so it's frustrating that I miss a call and have to start over. I like working with local companies where the relationship and service are good. Fix-it 24/7 may be local, but they run things like a big faceless corporation. I'll be looking for another company to handle my cooling needs going forward.

We have lived in our house for 16 years and since day 1 Builders has been the only HVAC company we have used. We scheduled a heating annual maintenance check up for October. About a week before they called and said they had mechanics who were sick and had to reschedule. So set up an appointment for November 6. Today, November 4 they called and said they had to many emergencies and they would have to put us on a waiting list. The new owners don't seem to have there company in good functioning order. When and if they call me just going to tell them I no longer need their assistance.

I used to really appreciate Builders Heating and Air Conditioning. However since the new company has taken over, I am less than pleased. They didn't get back to me when I had a furnace issue. Scheduling has become more difficult. Today I got a cancellation notice stating there were too many emergencies to follow through with may service tomorrow. I called with concerns about freezing of the Evap Cooler and was told no, it was because of freezing on the roofs and not due to emergencies. Now they want a 3-4 time frame to reschedule. I had no problems with Builders Heating and Air before which I have used for 12 years such as this.

We bought this house several years ago. It had been highly modified prior to that. The AC had always been a problem as it didn't cool effectively. We decided to replace the AC this year and had several companies out for estimates. All were happy to give us an estimate for new machinery. Morey came out and said the problem was NOT the machinery. Instead he suggested that the problem was that the original ducting was designed with half the return air capacity that was needed and offered a plan to fix that. Ian and his crew came out and very professionally added huge amounts of return air ducting quickly and cleanly.

Job has been completed and I'm happy to say that our house is now several degrees cooler even in nearly 100 degrees. Thanks, Morey and crew. Great job! We want to do more HVAC modification and these guys will get the job.

EXCELLENT experience! Got up in the morning, no heat from our 10 year old HVAC system that was installed by Builder's Heat and Air before Fix-it-24 bought them. Called, and a tech was on-site in about 90 minutes. Tech was EXCELLENT and able to perform the repair with a very small bill. Back up and running in a few hours. Since Fix-it-24 bought them out, service has definitely gotten even better (and they were great before)! HIGHLY recommended!

Dave came by our house to give us an estimate on A/C install a couple weeks ago. We really enjoyed getting to talk to him about the details and ask silly questions. Just were so impressed with his obvious experience, tech savvy, and sense of humor. Even though the estimate came in slightly higher than others, we felt like he had a much better idea of the job and what would work best for our particular house and needs.

We decided immediately that Builders was the company for us, and we're so glad we did! Dave, Gordie and Clarence showed up right on time. Like, On. The. Dot. What a nice start to the process! They laid out dropcloth to prevent any mess AND were great about answering even more of my silly questions. :) The work was completed ahead of schedule (about 7 hours total, including full cleanup).

Before he left, Clarence walked us through how to use the new wireless thermostat and showed us what all the bits and bobs that are now in our furnace room were intended to do. What a great experience. Absolutely professional crew did a superior job, and this house is now a very pleasant 70 degrees. No more window units for us! We will not hesitate to call Builders in the future for any and all of our HVAC needs. Highly highly recommended.

I have been a client with Builder's Heating and Air Conditioning for 28 years. They installed and maintained my first furnace and water heater after I bought my house which I have owned for 30years. So it was not surprising that I chose them to install the new furnace and water heater and update my older ductwork ( the house is 1950s construction and I love it!).

They were wonderful. Dave gave a fair and comprehensive estimate outlining what was feasible in my home with no surprises. Such a comfort. Dan, Kyle and Laramie were my installers, and they were just the best. A two day job condensed into one day and a short tyding up morning. I was so grateful for their efficiency, knowledge and experience. They kept my home warm during an cold/snow snap.

They were friendly and patient. They took the time to educate me on my new system and toured my through all the repairs and updates. I am so very pleased with the whole experience and wouldn't go anywhere else. I highly recommend Builder's.

I have purchased 2 furnaces from these guys, the one for the rental house was a very difficult install. I have them service both houses annually for the furnace and they set up and winterize the swamp cooler each year. Guillian is the bomb! She keeps things running smoothly in the office and is so personable. Prices are fair and workmen are professional and always clean up after themselves.

We needed a new swamp cooler and called Builders Heating and A/C on a recommendation from a friend. The company is great to work with, always on time, did a great job and worked with us on the pricing. They even sent us a nice welcome gift after the job was completed. We couldn't be happier and the new cooler works great. Thanks Builders Heating and A/C!

Builder's Heating & Air Conditioning has been my "GO TO" specialist for years. They recently replaced my Furnace, AirConditioner and Humidifier and I could not be more pleased. They were very thoughtful protecting floors and interiors during the installation process. The job took several days and I was very impressed not only by their professionalism, but by their patience helping me understand the new system. I would highly recommend Builder's Heating and Air.

I bought a fixer-upper house last year and needed to have the air conditioning, furnace, and water heater checked. Each service was performed promptly and efficiently. I feel like the technicians were very knowledgeable and were able to take care of any issues without trying to sell me things that were not needed. They were considerate of my home and very friendly.

Our furnace and A/C were original to the house, which is almost 40 years old, so they were well past needing to be replaced. We got three bids and Builder's was in the middle of the three, but I felt Morey (our sales rep) had a better understanding of what provided the best value for our situation. We went with a high-efficiency furnace and an upper-mid-grade A/C unit.

Nothing worse than having no hot water and on the weekend. Came out within the hour of me calling. Got it fixed very quickly and at a decent price. Very friendly and I had hot water again in no time!

The repairman showed up on time. Did all the work that was listed on their original bid plus repaired some duct work that he found without any additional costs. Upon completion of the repair job our heat is flowing to areas of the house that were cold spots. We are very happy with the work that was done and would recommend this company to anyone needing repairs.

Had hot water issues. Technician came out and diagnosed as a bad mixing valve, but didn't have the part to complete the job. Charged me $79 for a 10 minute diagnosis. He thought the cost to replace would be $250.

I have an instant hot water boiler in my house and have used other services that have not been able to diagnose the problem. On emergency Jason was able to come out that day, quickly diagnose the problem the other service did not catch, get the parts and fix it!

Eric came to the house to help us with our furnace. He was incredibly knowledgeable and helped me to understand how my furnace works. He fixed our problem and taught me a lot in the process. This company is lucky to have him!

Charged me $249.89 to replace a furnace ignitor ($79 diagnostic fee + $150 for the part). Part can be purchased on Amazon for $15.11. The servicman was in and out in 20 minutes! Beware! This company will rip you off!

One year ago, called Builder's Heating and A/C for what I thought was a compressor problem. Turns out it was only the cooling fan, but the tech didn't have the right one. Used a different brand. One year later the compressor failed.