Family Flooring

Had flooring installed about three months ago. Looks beautiful but noticed there feels like a little float or something in certain parts of the floor. Called to ask why and the "flooring experts" say they didn't know why. Didn't seem to concerned either. After making the sale and after installation nobody followed up to see how things went, to see if I was pleased or anything! Would definitely not recommend them.

Randy, Jeff and Their Contractor Joe worked with me after we uncovered a leak and helped monitor the moisture until the surface was ready for the flooring. The installer was fantastic and cared deeply about the quality of his work. I will be going back to them for additional flooring needs.

Kevin SOLD us on our carpet. He told us everything would be "perfect". "Our installers are the best around." He said 4 men would come out to do the job and it would be finished in 3 days. It'll be a "turn key" job he said. You won't have to worry about anything. Installers Brett and Cliff showed up to the job on day 1. It was SO incredibly poorly. done with a HUGE mess left in our house that we called Kevin and complained immediately. Kevin reassured us it would be perfect.

He asked that we let them finish the job and they will "fix any mistakes." Installers came back day 2. This time with a third guy. They ripped up bad installation from day 1 and started over only to install the carpet.

Unwilling to fix repairs. Do not recommend- horrible customer service.

I saw this company advertised in my Next Door App with great reviews, and since I'm in the market for hardwood floors I checked it out. My young son and I visited during the evening of October 1st. There was a man inside who was on the phone. He did not acknowledge us at all. I walked the store looking for a possible match for the hardwood planks I walked in with.

My son sat at the table with the man on the phone who still said nothing to us. Normally when a business owner or employee has a customer come in while on the phone, they will acknowledge their presence and say they'll be with you in a moment. I waited 16 minutes and nothing from him. We finally left. He didn't even say anything while we were leaving.

I wanted to take his picture but he was conscious enough to block his face from my doing so. I hope you are able to look at your schedule to see who was working at 5:50pm on 10/1 and make the appropriate schedule changes so no one is subject to the unprofessionalism I endured.

We had them match the flex room to the rest of the downstairs. They had my exsisting flooring in stock and came out just a few days after we called. It is perfect, seamless, you would never know there was carpet in that room. They worked very quickly and were very nice. We only had one hiccup and that was on us not them, but they fixed the situation and didn't charge us extra. I do want to apologize for that though. I appreciate the company working with us. I look forward to working with them again and will recommend to anyone.

We looked at all the big box stores and none of them came close to Family Flooring's selection! So happy we went there! Their customer service is outstanding and they took the time to understand our needs and recommend the best product! Glad we were able to buy local and find unique flooring our family will enjoy for many years!

Went to their website to research this company decided to use their contact form to contact them (I mean that is what it is there for) I wanted to hire them to do a flooring job, because that is what they supposedly do do you know no one ever called me back. So I hired someone else two days ago and the $1950 job is already done. Don't wast your time on a company that does not have the decency to return messages generated via potential customers through their own website contact form.

Great service and great product. so glad we had luxury vinyl plank installed. it is beautiful. thank you Tony!

We were really happy with Family Flooring. A good friend of mine had recommended them, she is a builder and has used Family Flooring for years. They were always nice and very helpful in the store and the crew that put my hardwood floors in were great. They were very nice, respectful and did a great job. It was nice having them in our home. I would definitely recommend them to others, in fact I already have!

I would only recommend this company if you have PERFECT subflooring. We hired them to install Duraceramic Tile in a large area that covered our kitchen, hallway, half-bath, and laundry room. We told everyone we dealt with that we had squeaky spots in the floor only during the winter and we needed them to do whatever necessary so this would not happen anymore.

Hired this company to rip out and install tile floor in our, foyer, hallways, kitchen, and bathrooms. The two installers who came out did an outstanding job. Their work ethic and friendliness where above and beyond. We had zero problems with them and had enough trust in them to leave them in our home alone, to complete their task. We feel fortunate and lucky to have had such a great crew work on our place.

We would hire them again. Family Flooring's customer service was great all around. The employees who came to install the carpet for our two floor home were hard working, and determined. They moved our furniture with great care and back to its original spot after carpet installation. They did not complain at all during the entire job and had positive attitudes.

The lead technicians experience, knowledge, and efficiency were outstanding as he lead the two younger technicians during installation. We felt very safe with the crew in our home and confident in their workmanship. I would definitely hire this business again! Its hard to find this work ethic, keep it up Family Flooring!

Hired this company to rip out and install tile floor in our, foyer, hallways, kitchen, and bathrooms. The two installers who came out did an outstanding job. Their work ethic and friendliness where above and beyond.