Mercurio's Natural

We are very pleased with the outstanding service we have received from Mercurio's. The estimator, Ben, was friendly, professional, and knowledgeable. Although we had already signed an agreement, he was able to go back and save us an additional $1,400! They started the job immediately without any supply delays so common to other businesses these days.

The installers, Donny and Jeremy were meticulous. No detail was too small for them to take the time and make sure it was done "the right way". The installation was perfect. We look forward to sending relatives, friends, and clients to Mercurio's because we can recommend them without reservation! Joe and Patricia S

Zach did our installation on both systems. Great job! Knowledgable and informative. Brian and his partner did a great job on the electrical portion and getting our furnace running! He explained to me what was going on. He added a Summer Fan switch which was appreciated. Overall great job done by all! And we have heat now. We just got the ductless heat pump, so I can't make a comment about it. Except, Zach made sure it was level and straight, which was important to me. And overall he did a very clean professional installation. It seems to work great! We're hoping to see some savings on the electricity bill.

I'm so happy he was able to find what my last technician from a different company missed. He showed me pictures of what needed to either be replaced or cleaned and explained what years of dust and gunk can do to my system. Friendly and talkative but also thoroughly checked everything out with my furnace. Great experience! Service: Heating system maintenance

I came home from vacation on a late Saturday night to find that my heat had gone out and my house felt like a walk-in refrigerator (47 degrees inside is not OK). On Sunday morning I checked for a local emergency service, and Mercurio's had a live (and friendly!) person answer the phone. She wasn't sure that a tech would be available, but Rob called within 20 minutes and was able to schedule an appointment before 1 PM that day. Awesome!

Someone else's canceled appointment actually had him here by 10:45 so I felt really fortunate. Rob was great. Professional, courteous, and able to find the root cause that left me feeling secure that the issue won't repeat itself. The positive reviews that led me here are spot on. Great service from this company. Thank you!

This has been a fine company to deal with. From the ease of making an appointment, and to the actual appointment, communication has been great. A nice text with a photo of the technician (Shawn), showed up to announce he was on his way. Shawn was pleasant and graciously crawled up into the attic to work on my furnace. He repaired the system and now I can enjoy a warm house again. I definitely recommend this company and thought the prices were very reasonable too. Laurie

Our furnace failed us after hours (of course) with temperatures in the 30s (of course). Mercurio's after-hours tech, Thom, called me shortly after I called the dispatcher and was super-friendly, professional and a great listener, both on the phone and in person when he showed up only 30 minutes later. He explained everything that he was doing, testing each component one-by-one until the issue was pinpointed, a failed pressure switch.

He promptly replaced it, the heater was working again, and he was on his way, but not before he first informed me of the company's maintenance plan, which was able to cut down my current bill considerably. I couldn't have been happier with the service we received.

The service was affordable. I got appointments reminders which I needed. David, my Technician was on time, respectful, considerate of my home and very friendly. He answered all my questions and I am very pleased with the service he provided. Give David a raise because his personality contributed to my overall satisfaction. Thank you David

My dealings with Heather on the phone were professional, clear and uncluttered; I knew what to expect. My tech, Loc, arrived inside the range I was told to expect. He was masked up, courteous and got right to business. He pointed out some irregularities with my gas furnace, looked at my thermostat and made what seem like reasonable recommendations which I will be following.

I was happy to pay the bill for diagnosis and replacing the $.12 fuse and we're back in business! I'll definitely use this company when we go to replace the furnace. No reason for four stars instead of five, there's always room to improve; I just didn't see any.

This is the second time using Mercurio's and once again I was pleased with their technicians and service. They provide great communication, follow up and answered all of my questions while explaining the service done during my appointment. I had David, Tim and Thomas provide the services today and all 3 of them were great! They provided a very positive customer experience and highly recommend them.

We've used Mercurios since moving back to the PNW a year ago. It started with a furnace that died and a great technician who was in call that cold night. The relationship continued to having the furnace re-wired for the installation of a smart thermostat and future AC. That day they also moved the thermostat location for us. They do (or did) thermostat wiring for a flat fee based on the number of floors they have to transit - so it was a good deal to get it moved at the same time.

From there we expanded to an AC consultation (especially after hitting 105) last summer. Our consultant was fantastic and the bid very fair. Today they completed the AC install. Excellent crews, both the HVAC crew and the in-house electricians. The job took a while but this was because they took the time to do the job well. For example, instead of pulling the wiring out one side of the house and going around, they took the time to fish the wiring through the basement ceiling into the crawl space and over.

All of the lineset exits were well sealed and insulated and the lead technician reprogrammed our smart thermostat to recognize the AC component and, of course, tested and explained everything before leaving.

I just had a ductless system installed in my house and the process was seamless. The price was reasonable and the men who came to install it, Kyle and Carson were great to work with. Very efficient, friendly and professional. I really liked working with this company and I'm so grateful to have heat throughout my house and air-conditioning for the summer.

Charles and his assistant were great. Thorough and determined to identify what was going on with our furnace. Root cause was determined and a corrective plan identified. You can't do better than that. Services: HVAC repair, Heating system repair

The existing heat pump gave up the ghost just as the temps dived to the 20's and stayed there. Joe helped us choose a new system and handled all the details for quick installation. I particularly appreciate how well Joe has kept us informed. He's the best in our book! Services: Heating system installation, HVAC repair, Heating system repair, AC installation

Thom came out when he said he would and quickly diagnosed my problem. He'll be back next week with the parts to fix it. He informed me that the parts are under warranty and that they'd take care of dealing with getting payment so I don't have to do anything except pay labor. I got a reasonable quote and I'm happy with my their service so far!

RJ was very prompt and professional in his work on our furnace. I wouldn't hesitate to use Mercurios and RJ in the future. RJ was masked up and made sure to use shoe socks to cover his bits when entering the house. S Ward Services: Heating maintenance, Cleaning

Thom was GREAT. Nice guy. Diagnosed a complex problem and fixed it quickly. He was on time and I was able to return to work! Thanks. Services: Thermostat repair, Installation

Kyle W and Sam replaced the old furnace in my house and did an excellent job. They were able to get it scheduled within about a week and a half which was amazing. There were no issues either. I highly recommened Mercuio's. Services: Heating system installation, Installation, Heating system repair

Shawn was great. Super professional and very knowledgeable. He made quick work of what I thought was a very confusing old furnace / wiring. Thanks a lot! Services: Installation, Thermostat installation

Awesome experience!.Rob our Tech was on time for our appointment and diagnosis of what some might of missed due to being an intermittent problem. Rob replaced the faulty part and our home is back to warm and cozy again. Mercurios will always be my first call and highly recommended to others. Also like to mention how helpful, understanding and caring of our needs the Mercurios staff were when I made the call for heating help.

Thom was the answer to a prayer! Heat was out, replacement parts were weeks away and the temps are going to be below freezing in a few days. Long story short, he was able to adapt an alternative replacement part that had things up and working in short order. Aside from the great technical aspect of the job, Thom put me at ease by explaining the problem, likely causes and what he did to resolve the problem. I'm happy with the results, confident the work was done by a true pro and pleased with the charges. I would recommend Mercurio's and Thom any chance I get.

R J was polite He did not leave a receipt though. Furnace tune up went ok. No problems

Mercurio's fitted the water heater in a house I recently bought. It was fitted less than a year ago and broke this past weekend. I called and explained I had no hot water and they said they could send someone out to fix it but I would have to pay for the fix. A minimum of $50 call out and $189 an hour labor plus any parts. I asked if they could just come and see what the issue is so I could get a better idea of cost and they said that would cost $150 'diagnostic fee'.

They provide zero guarantees on their installment work so good luck if you spend $$$ on installation of anything and it breaks - they'll probably want it to so they can charge you more $$ to fix it. I ended up calling a plumber who told me to call the manufacturer of the water heater who diagnosed the issue over the phone and sent me the parts he thought I would need for free.

The plumber was shocked that Mercurios wouldn't come and fix the parts for free/provided no guarantees of their installation work. He told me to talk to Mercurios owner but I've called twice now and the people they have answering the phone just repeat what the 'supervisor' says. The plumber also found Mercurios had done a REALLY poor job of installation of the water heater and showed me galvanized pipes they had used that were already rusting, leaking and will burst if not fixed.

With the heater breaking and the shoddy installation I'm currently out $700. So in summary - terrible customer service, they don't know what they are doing and they don't guarantee any of their work!

Scheduling was great, service great went over everything clearly & being a a customer they had me on file & reviewed my history was. Also on a monthly account with them I paid nothing for this visit

Amazing next day service had the right parts on the truck. Highly recommend Mercurios and their team!

Mercurio's came out today to clean our ducts and vents. They were on time, friendly, kind to our young son who was asking questions, and professional. They were fast and efficient. We will hire them again for sure.

Terrible maintenance and system support after the installation. They installed my heating system a few years ago and had me on a maintenance plan. They just stopped showing up. So I called to have them come look at my system and do a maintenance. Apparently " the guy who knew about those is gone so we no longer support them." So now I am on my own looking for help for my home heating system. Another loser in the world of crappy customer service!

Jordan Whiteley stopped by to discuss air conditioning information. He was quite detailed and provided excellent information. I definitely recommend him should you be looking for a new furnace or air conditioning.

Mercurios was responsive and prompt when our new heating system malfunctioned. They sent an electrician right away

They installed a heat pump for me two months ago. Charles Monday was there observing the two people installing. Not too long ago the heat strip broke. Then they sent a guy to repair it, Shawn, the first time he came he was rude, second time he was ruder, and the third time he came, we called the company back for them to send another guy. They sent Charles Monday, we were really happy, he did a fantastic job. He explained everything that we needed to know to us. For him I'll give him 5 stars and 2 thumbs up

Great service Dependable Answers any and all questions Excellent technician knows his stuff Have used them for years

Have had AMAZING service from Mercurio's in the past, but this time was not near as good. Furnace and heat pump service was scheduled over the phone. Had requested service through the website but after 3 days and no contact, I called and scheduled. Tech arrived on time but service is questionable. No filters were changed. No info about the results of their service - I had to call and request info and even once I received it, no usable info about my furnace or heat pump.

When I called I must have interrupted the rep because she was extremely rude when I requested the bill he emailed to me. Guess it's time to look elsewhere. After review then business suggested I contact them to have the issue corrected - I shouldn't have to do that. Service should've been done correctly the first time or the company should e reached out to me following this review.

Showed up on time. Very good explanation of what needed to be done, with a quote for additional changes should I decide to go that route. Very thorough service. Will hire again!

Great communication, my wife loved that a text was sent with a photo of the service person arriving, Definitely helps provide a nice layer of safety. Overall very happy wiill definitely use Mercurios again.

We recently decided to upgrade our old oil furnace to a more efficient and eco-friendly heat pump, and based on online reviews and their informative website, we opted for Mercurio's. Tom Baker came out to evaluate the house and give us our estimate, which was a bit higher than we'd expected but was certainly reasonable, especially considering all the options Tom walked us through and the overall long-term benefit to our home and our utility bills. Tom was knowledgable, transparent, and responsive to our questions and the needs of our old home.

The one downside--due to worldwide shipping delays, NOT anything Mercurio's can change--was that the heat pump we needed was backordered for a couple of months. But Tom suggested we swap out our ancient furnace unit now, and we could easily add on the heat pump itself when it came into stock. On the day we'd scheduled for our furnace upgrade, the crew showed up early, and they had our heat pump!

One had apparently come in early and they went ahead with the full installation! And in spite of that extra bit of work, and the thorough cleaning job they did after they'd wrapped up, the crew still finished the job an hour earlier than they'd scheduled. They also installed guide rails for our air filters (our ancient system didn't have any and we were getting terrible filtration; now the air filters fit perfectly!).

That wasn't something we expected or had even thought to ask for, but they did it anyway because it makes the whole system function better. The crew also wore masks the entire day and followed excellent COVID-mitigation guidelines, something we especially appreciated. The whole team, both Tom Baker and the installation crew, were highly professional, exceeded my expectations, and made the entire experience WELL worth every penny. 10/10 -- highly recommended!

I had a very pleasant experience working with Mercurio's and Steve. He understood my budget and my requirements and he also made sure that I got a good date for installation because I told him I had family visiting. The crew that came for installation was very polite, friendly and explained everything to us in detail. They left the job site clean, were on time and worked efficiently within the allocated time. I would highly recommend this company!

JORDAN! JORDAN! JORDAN! He is the best! He's a go getter. if you have the opportunity for a great salesperson I highly recommend meeting with Jordan! He knows his stuff, doesn't over sell. seems to truly care about his job and the people he works with! My house was so hot it felt like hell on earth! But now that Jordan set me up with a great system I might be in actual Heaven!

I called Mercurio's when it was over 100 degrees. I tried numerous other HVAC companies and received no call back or wait time for an estimate as far as three months out. Mercurio's got me in within a reasonable time given the current demand in this market. I have been so impressed with every part of my experience with them. During my initial call, the staff making the appointment were incredibly polite.

When Todd came to my home for an estimate he gave me an exact walk through of what would be required. He made me a part of the process and talked to me like I could actually contribute something to the process, which, you know - I'm useless, but I really appreciated it nonetheless. The estimate that was given to me was literally a line by line of each item required (including a brief explanation of its purpose and cost).

We felt the price was fair. Todd stayed in touch through the whole process. I received a reminder the day before the install, which was nice. And a whole team of guys showed up on my doorstep right on time. They each introduced themselves politely and again walked me through what they would be doing. Each time they made a cut in the wall they consulted me. Afterwards they cleaned up!

It was even cleaner than when they arrived. They finished the whole project within a day. The AC is soooooooooooo nice! I can't say enough for this experience. If there is a wait to get onto their schedule, it's really worth it. I can't recommend this company enough.

Aaron was late from his last appointment, but we knew that because we received a call adjusting his appointment time. He actually arrived within the first window in spite of traffic. He assessed the situation and determined there was no problem with the air cleaner and he then checked the sump pump for the A/C and replaced the faulty unit that was under warranty.

Quite happy with his attention to detail, his thorough approach in checking a unit that wasn't the purpose for the appointment and finding a problem before it became a problem! Wonderful!

I will use them for anything needed in their preview. Top service. Top communication Thom, who came out for the repair estimate and did the work, is excellent. Explained the problems and the solutions. AND, had the parts needed in the van.

Was a tad apprehensive because of the recent poor reviews but Mercurios installed our units 4 years ago and we had a great experience from start to finish So wanted to stick with them if possible. Fortunately had a great experience having a maintenance service on our three ductless units today. Thomas Ahrens was friendly, easy to communicate with and knowledgeable as far as giving us info and tips on How to better care for our units going forward.

He followed COVID safety and left everything just as it was. We actually really appreciated his unique style and calm demeanor in our home and will request him for our next service visit.

Mercurio's was an excellent experience. Especially compared to the previous company, which I'm now convinced only hired sales people and not HVAC technicians (check my reviews, you'll see who they are). Thom came out this morning and was friendly and polite from the get go -- wearing his mask you could still see him smiling (it's all in the eyes).

My 82-year-old Mom approves. He answered our plethora of questions, many about what we can do to keep our system running efficiently. He explained things very well. No attitude or obvious frustration with our continued questions. Highly recommend. I can't wait to see Thom for our next annual checkup.

I am a contractor and occasionally need heating and ventilation work done in coordination with the work I am doing. I have called Mercurio's A few times now and they have always been fair priced, on time and have treated our mutual customers great! There are a lot of shady companies out there so it's nice when you find one of the good ones.

My furnace broke down on a Saturday. I called Mercurio's, and a technician called me back. This technician (Tom), told me he'd have to charge me tbeir weekend rate ($250.00) just to check my heater on Sunday. I agreed because I had no heat. Tom checked my heater for about 20 minutes, and claimed it had a bad control board. He then happily charged me $258.00 to tell me there was nothing he could do to fix it.

I would need a new heater, he cheerily explained. I am a Locomotive machinist by trade, and an Air Force veteran with experience in a multitude of mechanical systems. I ignored any further attempts from this shady company's salespeople to sell me a new heater, and am still waiting for a stand-up, honest repair person to fix my heater. Mercurio's will leave you in the cold.

Little bit of a bumpy start to get a requote but from then on Jerod was on it personally. The two guy crew showed up and spent all day getting the job done. Took longer than i expected but within 8 hours everything was done including electricians. I got quotes from several other companies but Jerod listened to me the best and got me a great ductless heat pump for under 6 grand. The office staff and crew are personable and call back in a timely manner. I am very happy with my choice and my home is much more efficiently heated.

Let me start by saying I first started using Mercurio's back in 1999 when I had 3 different havoc people come or fail to show to a new home I had just bought, a friend at work heard of my problems and he said I need to call this company, they will treat me right. Fast forward to 2021, my ex wife had a furnace problem, asked me to come over, thought her pilot light went out.

I went over, not a pilot light type furnace, I tried 4x to reset the system, FAIL after FAIL. Call Mercurio's, it's a holiday of course next morning, they said they can get a tech there by 1pm. 1 PM comes and here is the technician, Shawn at the door. 10 minutes he has the system working. He does a thorough inspection, makes a simple recommendation to change filter also, he's cleaned up and gone by 1:20 with photos of model and serial # for future reference to be more efficient in the future. Prompt, clean, booties and mask on, professional, and friendly service. How can you ask for more!?! Thank you again for excellent service.

I'll keep this short. Easy to schedule, professional service, timely, cost effective. This review is for annual heat pump maintenance service provided. I will go with them again next year.

Mercurio's was great, as usual! Very prompt service. Clear expectation of cost. Shawn, my technician for today, was knowledge, courteous, and friendly! Eased my mind from worry this close to the holidays and reassured me my house would be warm during these cold months. Following excellent COVID protocols! Thank you again!

Ashley came out to just do a yearly check up on our HVAC and found a deteriorated wire connection compromising our heat flow. She fixed it and now we are WARM! No extra charge!

You'd be correct I did think my system was running it was functioning correctly I'm not in the business of air conditioning and furnace work but as I spoke with your guy and explain to him how I had First American home insurance it's interesting that another company could come in tighten a couple of things up add they are 22 and now my system is running optimal.

My original called you guys want to come do maintenance on my furnace and air conditioningIt's really sad that when the guy left my furnace was still filthy and he couldn't even repair my air conditioning unit even though Furnace Doctor was here 17 to 20 minutes in my house resolve the situation and now has scheduled me for a maintenance call. Buyer beware if you hire this company Interesting that people should be a furnace expert to hire your company for maintenance work maintenance mean maintained the system.

Mecurio's has unethical business practices, poor customer service when there is a problem, and send rookie repairman that are not held accountable! Buyer beware! They billed me approx $475 March 2020, for refrigerant incl 2 hrs labor and know they didn't actually put refrigerant inmy heat pump, as I had to pay $555 to add coolant to my expensive heating & cooling system, by another company Aug 2020!

Find another heating and cooling company! They left my fam w higher utility bills for 5 mos until I had a reputable heating contractor come out to give me a heat pump replacement estimate bc Mercurio's said my compressor was blown after they overheated it during their service call in March! They turned it on without refrigerant in it, and only shut it down when it was smoking and grinding!

It never did that before! In fact, it had just been tuned up by a licensed Heating and cooling company in January! It sat untouched until I could afford to add refrigerant. I let it sit until i got my covid check. What a waste of money! The end result, I discovered Mercurio's didn't open the valve to add coolant in March! Therefore, no refrigerant/coolant could physically go in! So, when the tech walked away he knew he had a full container of refrigerant but charged me! (The new contractor that got it running said it is like someone walking over to your car w a full can of gas and charging u to put it in, then walking away w the full can! ) Mecurio's is NOT a company a homeowner can trust! Mecurios blames the previous co for not leaving the valve open after repairing a shrader valve leak following a tune-up.

That proves I don't have a leak as the contractor before and after Mercurio's took pics and said no leaks! Mercurio said I prob blew my compressor by letting it sit too long without coolant. (That is like saying your gas tank say empty too long so that is why the can of gas we say we put in your car doesn't make your car start). My a/c or heat pump is running today, NOT bc of Mecurios, but bc I hired Murphy's Murphy's Heating & Cooling.

He diagnosed the issue within the first 15 min of walking on my property! I do not know the long term effects of Mecurio' s Heating and Cooling Company running my system dry! (Its like overheating an engine without oil in it). Their staff's costly mistake and misdiagnosis should be at their expense 100%! We were very hot w indoor temps of 84 degree, trying to stay cool w 4 cooling fans and Mercurio's could care less! They do not know the long term effects of running my system dry, nor do I.

Awesome customer service. Our air conditioner went out Sunday of course one of WA States hottest days-98 degrees, so, we made appointment for Monday morning between 8-9am. Guy was at our house at 8:15am, polite and professional and fixed our air conditioner in no time! Didn't think we'd get it fixed in less than 24 hours. For them to have answering service on Sunday was awesome, the guy was so polite and helpful. Will definitely use them again if needed!

They were nice- but told me they'd vacuum out my old heater and when they got there said they couldn't but still charged me for coming out

It's a cold February morning. Furnace decides to quit. Having used Mercurio's in the past, I went to look up the number. I was directed by their website to fill in a service request form online. This would guarantee my spot in line for service.

After putting up with our failing hot water tank for months, I asked around looking for a company to install a new one. A friend recommended Mercurio's and I called asking for a quote and to see what was available.

Out furnace was acting up, he came out to look at it said they were very busy. By the time he left, the furnace didn't run at all. So now we had no heat. I called back, they again told me they were very busy.

Always have had them come out to my home for various projects. Recently had a new furnace put in did a great job. People working their are really helpful and good at what they do. Friendly and hard working they get the job done right the first time and will go out of there way to help you with any needs you may have!

I was very disappointed with my experience for a few reasons. I sent an email directly to Mercurio's to find out more information and never received a reply. After almost a week went by I called to set-up an appointment for the following week.