Case Restoration

This company was amazing! Absolutely best choice I'm so glad the insurance company gave my information to them. They called me literally while I was on the phone with the insurance starting my claim. My house now looks even better than before! Great workers and employees. I would recommend everyone to use this company! Service: Water damage-related cleanup & repair

DO NOT USE THIS COMPANY! They were recommended by my insurance company. They installed substandard cabinets in my kitchen. They installed them wrong which caused damages to almost every cabinet. When asked to fix the cabinets, they wanted to give me two cabinets, but refused to install them or fix the other cabinets. They were quick to take the insurance money though! They also refused to give me invoices and receipts.

In love with my new room. The paint was exactly what I asked for. The response time and communication was on point. The price for what was done was great and very reasonable. They had all the right tools and gagets needed for an accurate quote. Took time to explain step by step for each process that would take place. No question was a stupid one. The Spanish staff were very patient, friendly, very hard working and quick! The office staff Amanda, David, and Caleb y'all rock to the fullest! Oh I looked them up and they are fully licensed educated contractors.

A large section of drywall was removed to replace a leaking pipe. Case Restoration replaced the drywall and painted the entire ceiling in two days. They left the room cleaner than when they arrived. I am very pleased in their timeliness and quality of work performed. Service: Drywall repair

After reading reviews from this company and from my own experience with Case i just want to say Thank you, Thank you, Thank you Case for not coming back out to finish the job.like many others here we were referred by our insurance company. We trusted them and were happy to have someone insurance backed. However.what a headache it has been to deal with them. Disabled 81 yo husband fell into commode and broke it in a million pieces. Plumbers came to clean up and install new toilet.

Case was sent and they cut out the sub floor leaving couple places in floor that they cut too deep therefor leaving us with a dangerous situation. After many calls someone did come support the faulty board. I called several times to let them know that my husband who is on a walker was having real trouble navigating the bathroom. Going from hall into bathroom there was a 2" drop down.commode now leaking from floor being cut away and sitting on spongy particle board.

They refused to come help us. A very unsanitary situation for anyone to live with.1st contract then 2nd contract signed still delay. So much in between to mention. After month and half finally got a call trying to put me off to another company. FINALLY David flat out said " we will NOT finish the job". When i asked why his reply was that they had underestimated their quote ny $300.00.

He didnt even asked me if we would be willing to pay that amount out of pocket.soooooo disappointed. As an older couple who trusted these people to help us it is just morally wrong to treat people who need them this way. If someone speaks or refer you to Case.please protect yourself and look for a local handyman, someone who would take their job serious and have pride in their work. DO NOT GET INVOLVED WITH CASE.

Had to put 1 star, which is ridiculous because that's generous compared to what this company deserves! Highly disappointed in USAA for selecting this company to represent them. Customer Service from Management, to contractors, to billing department, probably the worst group of unorganized & rude individuals to ever deal with. 3 1/2 mths worth or work that should have been 1. Roofing fixed quickly!

Knock out front door entry way & didn't measure to see if replacement would fit. Leaving exposed nails & open holes to the outside, & having to ask for this to be covered up? Complaining that the floor we picked is too difficult to set because a supervisor was never present! Leaving job sites for 4+ hours & then returning to do very little work. Poor quality in replacing of drywall & front door replacement. Bowed area of flooring. Ignoring phone calls & texts. Repeated arguing about what should be done & when they"ll "get around to it" We have records of calls & texts from Kesha & Chris who are very much under qualified to do their jobs appropriately. Workers misusing bathroom facilities in our own home, disgusting!

But when it comes time to pay, they sure are demanding. They threaten collections without even finalizing walk through, without returning storm door they felt was ok to take, & returning flooring material for their own credit, that we paid for. Then when they receive a check it's lost to God knows where! They had a payment but threatened collections because of incompetence on the billing department!

Please save yourself anymore hardship from whatever you need repaired & avoid this company! Their quality of work, awful. Their Customer Service 0 out of 10, & follow up is non existent. I would never, ever write a bad review for a company, but I want others to be able to avoid this nightmare we went through. We've reported to USAA & BBB will be hearing from us. This should be unacceptable & should be shut down for poor performance from a company.

DO NOT USE THIS COMPANY! I can't believe my insurance company (USAA) set me up with them. They do not communicate and they want their payment in full before they will even give you a start date. They will also take a century to complete the job. They came out to my property to assess the job in March 2021. They took measurements and sent me an estimate.

By April I finally had the estimate and asked them to add one item. I'd also been asking them for a start date as I had tenants moving in in May. Each time I asked it was always something else; "we can't give you a start date until we order the material, " "we can't give you a start date until the material comes in, " etc. They told me they would order the material sometime in the end of April, but I just spoke to the project manager (Tom) today and he said he just ordered the material - its July. (I still don't have a start date). Also, my insurance company sent them a check in April and they said they couldn't start the project (or give me a date) until I sent in the payment for the remainder of the project.

Now they finally call (July) and tell me my tenants have to move out for 10 days or they can't complete the project - even though I advised them of the tenants in April and they said they'd be able to do the job regardless of the tenants. So here I sit 4 months later, trying to get my money back, looking for a new contractor, meanwhile water still damaging my floors.

This is the absolute worst company I have ever dealt with. We were referred to them by our insurance carrier after a water loss to repair drywall and paint. They estimated and scheduled our job. The repairs would take two days. On our scheduled date, the estimator arrived with one guy. He told us that the crew scheduled to do our work did not show up, but he found someone else to get it started.

He left the guy in my bathroom to begin patching the drywall. The worker spent an hour in my bathroom talking on the phone. Then came out and announced that Case was not paying him enough money to do the repair and he was going home. I called the estimator and he said he would get someone else out- no call back and no one showed up. Today my husband called them and they said that they could not find anyone to do the work.

They also said that the guy that they left in our bathroom did not actually work for them. What?!? Terrible business. From the looks of the other reviews on here, they are an awful company that should be avoided,

1 star as no stars or negative stars not an option. I absolutely would not recommend this company listed here curiously as Restoration Co. Change of name to bury past one star reviews? Also curious these positive reviews are very recent for a long time company operating since 2001. Search Yelp for Case Restoration and read those reviews which I find much, much, more believable after my very negative ordeal with this company.

I have used this company for nearly 10 years and all I can say is the service is OUTSTANDING! I work in the service business where customer service is the main focus. Case Cleaning and Restoration shows the utmost professionalism every time the staff shows up to perform whatever I have requested to have done. If a 10 star was able to pick, I would. Keep up the GREAT job you all are doing! It's crazy to see other reviews that are below a 5 star! This is my go to company!

I wouldn't use them if the service was free! Started dealing with Case in February 2021, surprisingly our insurance company recommended them. They submitted two different claims for our roof leak, one for the actual roof and one for the inside damage. The insurance company wouldn't cover the inside damage because it didn't meet our deductible. I asked my insurance adjuster about the roof and she said there was no claim filed for the roof.

I called Jennifer at Case about the roof and she said she didn't show an estimate was even done for the roof. I then asked Chris (the one who came out and did the claim) and he said yeah let me get with the insurance company i'm still working on it. Here we are 2 months later and it still hasn't been submitted. I told Chris I had to get the leak fixed and let's just proceed and then I can deal with my insurance company.

After waiting weeks for a text back from both Jennifer and Chris, I ended up having to use another company for the roof. I still contacted Case about fixing the inside after we had another company fix the roof, Jennifer asked me to sign the contract but I informed her that it didn't include part of our living room that we also needed painted. Her response is always "I'll get with Chris about it".

I've texted Chris twice about getting the inside repaired with no text back and this was two weeks ago. So here I am, three months after the fact, having to find another company to do the inside repairs.

The worst. I've owned 5 personal homes and multiple rental properties in my lifetime. I've never had a worse experience with any contractor. Turned into a multi-year nightmare. Have you ever heard the saying " I wouldn't touch it with a ten-foot pole?". Run and don't let your insurance company push them on you. Beyond disappointed with the level of professionalism. Beyond disappointed with the quality of the work. Beyond disappointed with customer service and the approach of management.

Their workers were incredibly rude. When I spoke up about it they threatened me and had two men follow me. I don't feel safe with them working on my apartments and I don't go home unless my boyfriend is there.

This establishment is full of racist employees that will damage your property then refuse to pay for it. Do not use this business unless you support racism & hate. It deserves 0 stars!

Damaged that young ladies Toyota Camry and claimed it wasn't their fault. Integrity isn't this companies top priority.

Will damage your private property and enter your home illegal. Totally unprofessional. Absolutely do not do business with this company.

Bob Armstrong gives away people lock codes to their doors so that his staff can bully residents. Completely unacceptable behavior.

Horrible company, horrible ethical practices! Two men from this company broke into a woman's place of residence and got caught when she returned. The men told her to talk to their boss. They damage property and have people pretending to be law enforcement to bully people to get the upper hand. Avoid this company's all cost you can go elsewhere.

Egregious violation of tenant rights. Please view the many videos of their gross incompetence and threats against tenants. This is outrageous and this company must take accountability for the behavior of their employees and their supervisors.

This company uses unethical business practices at their sites. They illegally enter homes while residents are not home and create havoc in the vicinities they are working. Awful customer service - racist management. Do yourself a favor and avoid at all cost.

Races company likes to harass and intimidate single black women. They will enter your home without permission, AVOID.

Racist company illegally entered a woman's residence in an attempt to intimidate her after they damaged her vehicle and refused to compensate her or even give the professional courtesy of speaking with her on the phone. The women that answer the phones hung up on her and gaslighted her. These disgusting things cannot and will not be allowed to continue. This business should face consequences for its illegal actions.

I had a bathroom remodel completed. They were knowledgeable, reasonable, and finished my bath in a very timely manner. I could not be happier with the way it turned out & will contact them first for any future work.

I have used this company for nearly 10 years and all I can say is the service is OUTSTANDING! I work in the service business where customer service is the main focus. Case Cleaning and Restoration shows the utmost professionalism every time the staff shows up to perform what ever I have requested to have done.

We were dealing with a roof leak at our condo in Green Hills. After contacting the HOA and insurance company, the Management Co. agreed to pay for the interior damages to be fixed. I got an estimate from Case, but when I called back to have the work done, no one contacted me back.

I will certainly not deal with this company again or recommend it to anyone.