Guaranteed Pool Service

12/24/2021 Ramon fixed 2 minor water leaks on a newly installed pool pump by replacing leaking Schedule 40 threaded 1.5" to 2" intake and discharge adapters with Schedule 80 CPVC Nipple and 2"x 1.5" PVC reducers & couplers. Took about 5 minutes and Guaranteed Pool Service did it for less than HALF the price than the current weekly pool service quoted. Robert Scully was an overall pleasure to do business with by phone but I urge you to get his and any other work quotes in writing BEFORE THE WORK OR SERVICE CALL to avoid any future billing surprises. Pool pump now working perfectly for 3 days, homeowner is very happy.

Got two or three phone calls. Finally sent a guy out to repair some pool plumbing. The guy looked at it and said he would be back tomorrow to take care of it. No one ever came back and didn't even receive a phone call. DONE!

We had new plaster in our pool and there were specific procedures needed when the water was put in. Everything went smoothly till the end when the pool pump was changed back from the continuous run cycle it had been on. The pump did not come on at the correct time so we called the office and asked to have someone come out to reset it. We called twice, left a message and the spoke to someone who said they would try to get someone out. No one showed up. For a $400 fee I think we should have gotten the help we needed.

This service was recommended to us by a Property Management company. Robert was very attentive on the phone and wanted to make sure they knew the make and model our our Spa heater. Other companies wanted to replace the whole unit because it's getting old and there are no new parts available in the marketplace. Ramon, the technician, did a phenomenal job and was able to fix our spa heater control panel. I highly recommended their services.

I had to call them out three times to fix an issue that should have been addressed during the original pump install, then was charged an additional fee for the service. Their tech just kept coming out and tightening a leaking fitting instead of replacing it. Stay away from this place, there are far more reputable and reliable pool service and repair companies in Las Vegas.

If you want a pool service who does not clean your pool and tell you they clean your pool although your surveillance system shows otherwise. If you want a company to blame the customer saying the gate was locked, or a pool service who says we forgot you, or a pool service who comes and only writes the date on the pool sign in sheet and who really does not clean your pool-this company is for you.

Look at your camera's if you have them and check your filters you may be in for a surprise. To the owner you will receive a certified letter along with camera footage from my attorney this week. Be prepared to send a refund for this month as we paid for the month of March will no longer require your services. I have given your company months of chances and you are simply not an honest company. Telling me you will fire the pool guy does not cut it.

You train them to cheat home owners. When a customer is on to you then you have the pool guy change his time of service IF even even shows up. Camera don't lie but you do. Response to the owner REALLY wrong customer you did no such thing lol. LIES you can't even get your customers right - What you did is charge for not cleaning and I caught your pool guy on camera. Thank you for my full refund! BADLY Stained hmmm let's see why - YOU NEVER CLEANED IT - IT WAS NOT HOW YOU ACQUIRED MY POOL - YOU ACQUIRED MY POOL CLEAN!

Robert and Guaranteed Pools has been my pool guy for 5+ years. They have been reliable and on top of my pool situation. Easy to communicate with and they fix/repair/replace anything quickly. I highly recommend them.

I have used these guys twicee to replace my pump and whitewash my pool and have not been disapointed. The first time i used them i wanted to find out wby my waterfall was nott working right. I talked to Robert who instead of sending someone out to the house and charging me a house call told me to pull my cartridges out of filter and see what happens sure enough that was problem. Dirty cartriges. Since that time i have used them all the time

I have used Guaranteed Pool Service for years and they are the best. Dependable, honest, and I always know that I'll get the job done right. The only pool repair service I'll use.

Happy to recommend Guaranteed Pool Service. They replaced a pump for me at a lower cost than I was quoted elsewhere, and did it quickly and professionally. When I had an electrical problem, the owner talked me through the problem over the phone and helped me to fix it myself. These are my kind of people.

So my first pool. Learning curve. I wanted to hire someone who knew what they were doing and I wanted a clean pool. That is just not what I got. Now 2 months later and educated by my new pool guy I see how bad Garunteed Pool Service really is. First they were more expensive but not much. I was told my hot tub jets didn't turn off and that is why it could never be cleaned.

The reality was the pool guy just didn't know how to do it and no one really cared about my pool or quailty of the work. I was told my filter was shot or pump which I replaced at huge expense but the reality was I was being told to over fill my pool so the skimmer wasn't really working correctly. Easy fix became thousands. My pool w Garunteed Pool Service was always dirty and green.

They don't use enough chemicals to maintain a pool correctly nor does staff know how to operate pool equipment correctly or trouble shoot problems. 2 months of paying garunteed pool service and I never had a clean pool once and it became green, they literally didn't know how to operate the valves correctly. They use 1 bottle of chlorine new company put in 10.

Just 24 hours with my new company and the pool is glacier water clear. It is unbelievable. From pond to spa level. My new company takes pride in thier work and they took the time to educate me on pools. I would not use garunteed pool service again nor would I recommend them to anyone.

Guaranteed is in the name so you can expect a resolution to your problem, right? Not so regarding my pool heater. I explained over the phone a knocking noise coming from the heater which my own pool guy said was the header & that it would cost $500 to fix. I'd done business with GPS before so I gave them a call for a 2nd opinion. Robert from GPS said no it's the ____ (I forget) & was so confident in his diagnoses the he immediately sent an invoice for around $160.

Well after coming out multiple times, changing this and that, once agreeing that it was the header, he finally came to the conclusion that it was calcium build up causing a clog and that they didn't have the tools to repair it. I still paid them $75 for all their attempts. but should I have? My pool guy still maintains that it is the header and that if it were a calcium problem I'd see signs of it around my tiles. There isn't any. Not happy.

We hired them to empty out our pool and re-fill so that its clean and ready for the summer. They left us with a pool that was just as dirty as before and a few hundred dollars out. I called to let them know that our pool was emptied out but NOT cleaned before water was put back in. The guy told us that he sent someone out to clean it again (lies!.Still had a pile of dirt at the bottom of our pool and hot tub).

He pretty much said we're SOL. This company is anything but guaranteed. Do not use! Update** As much as I'd like to update my review with a more positive feedback, the owner's response to my review just reminded me of how crappy of a customer service they had. The same type of sarcastic response from when I first notified them of the problem.

Some of the worst customer service I've ever experienced. I am far from unreasonable as I'm a Business owner myself. And I completely understand that stuff cannot go perfectly all the time. Have Videotape of the pool guy spending all of about 2 minutes on our pool week after week.

I decided to pick Guaranteed Pool Service based on the positive reviews in google. After trying the service for 2 months I have been extremely disappointed. First, the company managed only after 2 months to damage our newly plastered pool due to omitting the necessary chemicals. We now have to contract our original plasters to have an acid wash treatment applied to remedy the problem. Second, It's worth mentioning they also 'misplaced' a check and only confirmed they had received it once my husband emailed a copy after several times confirming over the phone it had cleared our bank.

This is the first time we try out a pool servicing company only to notice it never looked clean and they pool guy left a golf ball on the bottom for 2 weeks straight and didn't put back the indoor cleaning system that had popped out. Obviously, he didn't vacuum or never bothered to clean it up. Thirdly, the company charged us extra for some chemicals we didn't even know about. Only after calling Robert for an explanation did he dismiss the charge. The service is completely subpar. Save yourself the headache and go someplace else.

Was very pleased with your representative Steve, he gave me all the information and options necessary.

I decided to pick Guaranteed Pool Service based on the positive reviews in google. After trying the service for 2 months I have been extremely disappointed. First, the company managed only after 2 months to damage our newly plastered pool due to omitting the necessary chemicals.

If I could give 0 stars I would. It cost $50 for a "tech" to come to the house and tell us that he didn't know much about in floor cleaning systems. His English was very poor and he kept saying that "is fine", "is fine". The pressure is so low that it barely works! This was a waste of time, money and effort.