Jackson

Highly recommend this company. Great people, highly trained experts. Quick response and they really care for their customers. Best pricing and they don't attempt to sell you things you don't need. Service: HVAC system maintenance

Duey was great. He knew what he was doing and was very professional. He fixed my refrigerator and it has been working great now. I am so glad I called them. Thank you.

I've been using Jackson for 3 years now and they are the best in the business! Merlin is a wizard and Bill is a miracle man! I trust Jackson Home Appliance for all my home HVAC needs.

Very polite a little problem with scheduling. End result samsumg ice maker still has problems but that sounds like it might not be their fault

We placed a call for appliance service on our 13 year old electric dryer. The service tech arrived on time and repaired our squeaky dryer within an hour. Thanks to Brandon for the great work he did on a relatively minor problem. Jackson responded promptly to our request for service and got us scheduled for a next-day appointment. Great work, great company!

I was given this company's information by my warranty company and I would NOT recommend them whatsoever. I opened my warranty claim with them in July of 2020 and it's been nothing short of a nightmare. Theyve sent two different techs both of which did not understand or know the problem with my appliance. Theyve ordered multiple parts then fall off the face of the earth and don't reply about the status of the part, continue to blame their techs, take zero accountability in their process, the part issue and frankly I just don't think they care.

I just called another warranty company here in Omaha and they have a tech coming this week, are overly communicative and extremely pleasant. Do not waste your time with Jackson. You'll be waiting 6 months for resolution. They are unresponsive, do not give you updates whatsoever, and don't seem to care about their customers experience. Highly recommend Nebraska Home Appliance instead!

The techs were extremely nice and courteous. They really helped us out!

Excellent company, super helpful owner. We've used Hall's for years. Highly recommend!

Very honest. Usually fix my own but was super busy, guys understood, came out, very honest, explained what was going on, did everything they could. Will definitely use again, and recommend to friends and family

Had help from a friend who is employed here. He helped the best way he could. If he had the time to help for just a minute, I'm sure all the men and women here would do the same. Give them a shout!

Jacob came out to do a maintenance check and inspect the furnace in the home we just moved into. He was very friendly and helpful! I will definitely refer Jackson Home Appliance Heating & Cooling to anyone. So glad I got the referral from a coworker to call. Service: Heating system maintenance

We could not have been happier. Our technician, Brandon was able to correctly diagnose the issue and provide options to fix/address. Very pleased with Brandon's promptness, professionalism and expertise.

Ryan went ABOVE and BEYOND to help us - staying late to ensure our washer was fixed. I am VERY impressed with the customer service. Ryan was professional and helpful. He clearly likes his job. I would highly recommend Jackson Home Appliance - ask for Ryan!

Ryan came to our home for a warranty call on a noisy dryer. He diagnosed the problem immediately, fixed it efficiently, educated us on preventative measures, and the icing in the cake was how friendly he was! He chatted with my toddler while he worked. He seems to genuinely enjoy his profession, and we will ask for him next time we need appliance service!

Great experience from contacting them for a quote, all the way to completion of the job. Every employee I talked to during the whole process was very courteous and professional. They arrived on time as scheduled to appraise the site for a quote, and I received a courtesy call from the technician the day of the installation. The installation crew of 3 guys were willing to make a few changes due to some complications, and their quality of workmanship is excellent. They take pride and ownership in what they do. I'll gladly recommend Jackson in the future.

Brandon repaired our dryer the day after I called. He repaired it in early February and didn't charge charge me for this quick repair. He was very polite and did a great job, and I will ask for him again in the future. Highly recommend him!

I called Jackson Home Appliance and asked what the charge was for their service fee. I was told $65 and the hourly labor rate was $100($25 per 15 min) I called and made the appointment on a Monday. I was told my appointment was made for THE NEXT DAY. I called on Tuesday to ask about why I hadn't gotten a call to schedule a time and was told that my appointment was set for Wednesday.

The technician came to my home to look at my microwave. The only thing the technician did was listen to the sound the microwave was making and look up on his phone the cost of the part. I was charged the service fee and for $25 for 15 minutes of labor. The technician did not do any labor. He only assessed the problem.

Do not use this company! Our dryer broke, but it was under an extended warranty, and Jackson was the company that came out to fix it. They had to install a new heating element. Fast forward THREE MONTHS and the heating element is once again broken. Since then, our extended warranty has expired AND Jackson advised us that the part they installed is only guaranteed for 90 days, meaning any fix will now be out of pocket. Crappy service and obviously crappy parts they use to "fix" your appliance.

We had a furnace issue, we called about 10 am and by 2 pm our furnace was fixed. The pricing was reasonable and my husband gained knowledge on how to keep the problem from happening again. The service tech was very sweet. I would definetly call again for any future service!

Excellent customer service! Knowledgeable & professional technician. Could not be happier with the services provided!

We've used these guys for 30 years and always had good luck with them. Nice guys, prices are reasonable.they do good work.

We called Jackson because they had come out before to fix our washer. The guy was nice that time but didn't put the shell on properly which caused water to leak out around the drum. We thought, oh well because the guy seemed nice enough.

Terrible experience. The CSR was terrible in attitude in solving a billing issue. They were running a special gas furnace inspection, however, they didn't tell you it was only for 1 unit. The technician then added additional charge to the 2nd unit.

I was sold a 1yr contract by a customer of mine who worked for Jackson appliance. However, the office seemed to have a hard time keeping up with the details, I had to keep reminding them. The quality of services I was told I was going to get, I didn't.