River City Heating & Cooling

I've been a customer of River City since 2008, including everything from basic maintenance to projects involving some major expenses (heat pump, major ductwork, etc.). I've stayed with them all these years and I've referred people to them because I've been very happy with their services - until now. They installed a new thermostat/humidistat this past October.

With the subsequent onset of cold weather, the air became very uncomfortably dry. I spent a couple of weeks trying various humidistat settings, but the humidity in the house was always 21%-28% no matter how high or low I set it. I called River City about this and was told that I had to schedule a service call as they wouldn't address this over the phone.

The technician changed the humidifier filter (which he said wouldn't help) and he politely told me that the furnace needs to run all the time for the humidity to change. That was that. I tried to explain that this had never been an issue in the 24 years that I've been in this house, but he kept repeating the same message. So in the end I was charged (and paid) $111.50 for a $20 filter and to be told that the only way to raise the humidity is to crank up the temperature so the furnace will run all the time - which sounds like bad advice that could have been delivered for free over the phone. I'm sad to say that it might be time to look around for a new HVAC company. This service call deserves 1 star, but I'm giving them 2 in honor of their former great service.

Called this morning, Tech came out at 3p. Repaired, paid and gone in under 2 hrs! Contrel, you the man! Best HVAC Tech ever! Highly recommend this company and ask for this Tech, he will take care of you. Very reliable, fast and honest! Service: Heating system repair

The team at River City Heating & Cooling is excellent. I replaced two A/C units over a 30 day period of time. The owner/manager offered to lend us a portable A/C unit until the equipment came in. The prices offered were the best in town. And after installation, follow-up visits and calls were made to our home to confirm quality delivery. The visits were unexpected and welcomed. Great service! I would recommend River City Heating & Cooling to anyone looking for a fair, reasonable, reputable and honest company.

Our furnace went out after hours. We called the after-hours team and Barry (tech) arrived quickly and had the problem fixed even quicker. He was courteous, efficient, and such a blessing on a cold night. Would 100% recommend Barry and this company! Shannon

River City installed a new Trane XV80 furnace 12 years ago and have done the annual services since. I assumed I would be considered a good customer. However, the fan module went out a few days ago. The part is $400 +/- from several different sources (I suspect River City gets it even cheaper). River City wanted $1,200. Had another company do it for less and took just over an hour to do the work.

So much for customer loyalty! Outrageous profit margin, especially during a time when so many people are struggling financially, in light of the current pandemic. No more River City for me!

I had an AC unit that needed to be installed. This was the only company in Omaha that would install a unit that was not purchased from them. As expected they did not warranty the unit but did warranty their labor. Jeff not only addressed the issue I wanted done but identified other areas that were not up to code. He worked with my and did not charge me for the things that were not needed. The installation techs were nice and pleasant to work with. Would recommend to family and friends.

Even at the end of the business day, River City responded within minutes when our unit was not functioning correctly. Jeff identified the issue quickly and made an adjustment to get the air cooling right away. Excellent service and the professionalism we have always experienced from this company! Many thanks to you all.

We bought a heat pump years ago and were in need of a new air conditioner to replace the heat pump that was getting old and not working well. Jeff M. at River City was great to work with and helped us make the best decision for what we needed for our home. He was able to fit us into the schedule quickly and the installers were here on time and did a great job.

They kept me updated of their progress and answered any questions I had. Even with some of the tweaking they had to do to our furnace, they were finished sooner than I thought.

We have been customers of River City Heating and Cooling in Omaha for 30+ years. We just completed the installation of a new AC system at our house. Brian & Alex were great to work with. The entire staff has been wonderful to work with throughout the years. Thanks River City for doing your job so well!

Sara, Jeff, Brian, Alex and Jose were amazing. We called on a Thursday morning, freezing cold day to say our heater went out and we needed a new one. Sara was very helpful when we called the office and got us in touch with Jeff right away. Jeff was able to meet with us within the hour, came up with a plan and we had heat by 3:00 p.m. The next day Brian, Alex and Jose returned to finish the job, add the air cleaner and new ducts and vents to improve our system. This was our first experience with River City Heating and Cooling, and we are now customers for life.

RCHC installed a brand new Trane furnace and Air conditioner in my house and I couldn't be happier. Their crew was professional, courteous and efficient. They were in and out in about 8 hours total.

They were very professional when they installed my new ac and furnace. The work was done cleanly and in a timely manner. The person from MUD even made a comment about the workmanship when they came to inspect the furnace.

I am just a renter and had a problem so I called River City because that's who installed it and everyone was so nice and got back to me so quick, they tried to talk me through it but eventually sent out their tech Dustin who couldn't have been a nicer guy, late on a Saturday afternoon!

Same day service and they didn't try to sell me anything I didn't need! Thanks so much for the honest work!

I wish all companies could provide this high level of service. Simply the best!