Rated 4.14 / 5 from 14 reviews
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Guarantee System For over 30 years, Guarantee System has been providing quality cleaning, restoration, and remediation services to homes and businesses throughout the Grand Rapids and West Michigan areas. At Guarantee System, our belief is that reliable, high-quality service at an affordable price is the key to success, and we work hard to build ongoing relationships with all of our customers, partners, and members of the community.

We understand that disasters can strike at any time, and we personally answer all telephone calls both day and night, seven days a week. From Grand Rapids to the Lakeshore, when you experience a crisis, we are here with 24-hour Emergency Service.
Business details
  • Year established: 2015
  • Employees: 15
Services
Carpet Cleaning
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Your carpeting is an important and costly aspect of your home, and with regular carpet cleaning and maintenance you can make your investment look better and last longer. Our professional carpet cleaners at Guarantee System can help!
Roof Damage Repair
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IICRC Certified, our roof repair experts are here to help when Mother Nature or Father Time has run its course. If your roof has suffered damage or has a leak, time is of the essence to minimize any further damage! From the initial assessment to potential tarping and repair, our technicians are available with 24 hour roof repair and guaranteed 1 hour response time.
Storm
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IICRC Certified, our storm and wind damage repair experts are here to help when Mother Nature rears her ugly head. When your home or business has suffered wind or storm damage, time is of the essence to minimize any further damage!
Fire
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Licensed, bonded, and insured, our team of IICRC certified construction experts will expertly repair damage to your building as a result of fire or smoke damage. From restoration to repair, we have the tools, expertise, and experience to handle your construction and fire restoration project.
Water
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Water damage is hazardous to your health and dangerous to your home or business. When your place of residence or business has suffered water damage, time is of the essence. When treated promptly, you can minimize the damage, reduce restoration costs, and prevent the growth of mold and other contaminants.
Reviews (14)
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Tracey Denney
Jun 20, 2022
Working with Sos was very helpful. He assisted me with my questions and was detailed in explaining everything to me. He was very responsive in what we needed. I highly recommend this company
Theodore Petzold
Jun 16, 2022
We had a tank burst in our lower level and flooded half the floor, soaking up the carpet and padding so the padding had to be replaced. They were able to come check it out quickly and help us bring our house back to normal fast. Insurance was happy to cover the cost minus the deductible so I would definitely call these guys again.
Allison Polmanteer
Apr 23, 2022
616 Restore truly stands out as one of the best companies in the industry. There are many companies out there that will come to your house and try and make the mold issue sound TERRIBLE. Other companies use outdated unverified tests that only test for regular mold found in the natural outdoor air and then they want to charge you an arm and a leg to remedy something that isn't a problem.

I lost trust in many companies, but not this one! If you are looking for a mold expert, this is the company to hire. Not only do they do an excellent job, but Sos was very upfront and honest about the job. 616 is knowledgeable, and gave us a great price for their services. Not to mention fast response time, professional, and informative. He assured me that the mold issue could be cleaned for a fraction of the cost the other companies gave me, and could also perform the job it in a timely manner.

He put my stress at ease immediately after his visit. I would recommend them to anyone looking for the one and done first quote and also recommend to anyone looking for second opinion to make sure the company they ultimately use is up to 616 Restore standards.
Leah Sparling
Feb 20, 2022
We had an ice damn form on our roof that created a hole- spilling water in to our house across both levels. 616 restoration was quick to contact us (after our insurance referral) and to arrive. They were able to remove the ice damn and mitigate the water issues in the house- removing drywall and putting in fans. Great follow up and flexible with working with our insurance claim (State Farm). The entire team was very friendly and willing to answer any questions we had about the process. Would absolutely recommend!
Atlas Bowen
Jan 31, 2022
Had basement fogged along with bathroom. Great service from Dave and very professional. Chris in the office was able to answer my questions and get me scheduled in a timely manner. Service: Water damage-related mold removal
Cody Colvin
Nov 13, 2021
These guys are tops! As a commercial realtor, I know firsthand how hard it is to find fair, reliable, competent, and polite contractors. 616 offers all that and more. Three different inspectors looked at my property prior to my contacting 616. None of them could identify where the property's mildew-y smell was coming from. But, 616 Restore came in and immediately identified the source of the smell.

They checked every part of the property, measured moisture, showed me what they found, and finally gave me an actionable plan for remediation. This has been my best experience working with a service like this, and it's not at all close. There's no upselling, exaggerating, or any of the other myriad negative practices you'll find elsewhere in the remediation / restoration industry - just effective, honest, high-value results. I can't recommend this company enough.
Sarah Bigham
Nov 13, 2021
Called in the morning after discovering what appeared to be black mold in our bathroom. They were prompt with a response and were able to assess our problem same day. Professional and informative and laid out solution options wonderfully!
Charlie
Nov 09, 2021
We had water damage at a retail location in the mall and called in a panic. They picked up 1st ring and the call was complete in 30 seconds as they committed to be on site in 20 minutes to start working. I was amazed and so appreciative. All in they were there for 3 hours and did the work in good faith without requiring insurance claim numbers etc.

Could not have been happier with the speed quality and attentive customercentric service we received. Clearly when you have a distressed property you want some fast, detail oriented and ready to get the job done without a lot of red tape. These guys are winners for sure!
Suzanne Pariseau
Nov 07, 2021
SOS helped me find the source of my water intrusion issues and saved me from spending thousands on unnecessary repairs. Many thanks to the service of SOS! If you're looking for professional, prompt and affordable mold remediation, I would highly recommend SOS! Services: Water damage-related cleanup & repair, Water damage-related mold removal
April McDonald
Oct 10, 2021
They were very quick and efficient. We did not even realize that we had a mold issue in our attic until we were trying to get a loan. We found out that we couldn't even get the loan approval until we got it fixed! 616 Restore asked me to send pictures and once I did they were able to give me an estimate and get us on the schedule the SAME week. I would highly recommend.
Lynn Holderness
Jun 23, 2015
Due to straight line winds we suffered serious damage to our home, Guarantee System was quick to respond, very detailed when explaining the process and Matt and Tara were wonderful to work with. I would highly recommend using Guarantee System and thank them for a job well done!
Derik Gross
May 22, 2015
Referred by a company that did excellent work with tree removal. Initial contact was wonderful and professional. That was nearly 11 months ago.
Stewart Schofield
Jan 29, 2015
There is nothing guaranteed about this Guarantee System business. Had a rug dyed because of fading, and the outcome wasn't any better than when we dropped it off. There was no communication that the process was not working on the rug.
Chris Nicholson
Jan 28, 2015
Referred by my insurance company. They didn't give me a complete estimate. I called and asked repeatedly. I was told that the needed to start the work on the deck portion before I could get an estimate on everything.