Fred Smith Plumbing & Heating

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value I don't write reviews but this was one of the most horrible and unacceptable experience that I have ever had that I had to make an exception to warn you all to stay away from them. I would give a -1 star if I could. The owner was particularly dishonest and disrespectful. They should go out of business. Service: Toilet installation

This company bills more hours than they actually work. I was billed for 5 hours of work when less than 1 hour was performed. They claimed travel time and waiting for the steam system to cool down. Their office is within 2 blocks of my building and they arrived at 9am, so unless they arrived at the building at 5 am, they didn't wait for anything to cool down.

Arrived same day, were professional and efficient. Replaced pipes under the sink, did a nice job and fixed the leak. Services: Plumbing leak detection, Plumbing pipe repair

I have a mystery leak which may be causing the floor to buckle, and I asked Fred Smith Plumbing to come and investigate. My first interaction with them was fine, normal- I called, they showed up in the time frame they were supposed to show up, the plumber looked around, and couldn't find the source of the leak. Fine. Then, since he was there, I asked if he could replace these faucets in the bathroom since they had been leaking.

He said that replacing them would stop the leak. He helped me pick out some faucets on amazon, and said to book a new appointment when the faucets arrive. I booked a new appointment, and that's when the trouble started. On the day they were supposed to come, time passed, and I finally called, and the man who answered the phone said I wasn't on the schedule. "Did they take your credit card information?" "If they asked, I gave it" "Well, you're not on the schedule, so you must not have given your CC information." Well, if it's your job to ask for and record that information, then that's your job.

And that's how interaction continued with their office, blaming me for them not showing up. They finally came another day, the man who came took ages to install the faucets (charge by the hour), including a half hour toilet break (!) If you're looking for a frustrating place that will keep you waiting for days, then take their time and charge you for that, this is the place. Faucet still leaks, though less. 3 days of waiting.

Crooks. They told my super that the flood in the apartment below me was because I needed my flange replaced. I called other (honest) plumbers and my insurer and they said my flange only needed to be replaced in my apartment if there was visible flooding in my apartment and a stench. There was neither. Because they said I needed the flange replaced I had to get it done.

They spent hours in my bathroom sitting on the flood doing nothing (I was getting billed hourly) and then went to charge me $855. And of course there is still flooding in the apartment below mine.

Preston, one of the family business owners, was very concerned about an issue I had. He was responsive, listened and empathized. I am most impressed by his curtesy and willingness to rectify to my satisfaction, which he most certainly did. Service: Drain unblocking

Great plumbing company quick and reliable and will work with you on pricing

Critical: Punctuality, Responsiveness Owner or dispatcher needs a wake-up call in customer service. 1st appt 9-11 window, call to enquire, plumber shows up @ 2:15pm. Next day 9am appt, call @ 10:30am for an update might show up in an hour or 90 mins. 1pm arrival. They could care less how long you wait.

This firm was recommended by our building manager and after several attempts to stop by and see what the scope of work they finally came on October 6th and walked the job with the building manager. We set up to do the work Thursday October 15th. They were supposed to send an estimate and proceed with the work as the building scheduled a water shutdown.

I call Monday, for the estimate and to confirm the job on Thursday. I was told that the estimate was not ready but the job was still scheduled. Called Tuesday "you will have the estimate tomorrow" and nothing. I call back Wednesday after not receiving the estimate and was told that they decided not to do the work after wasting two weeks of NYC construction time which is an eternity I not have to start from the beginning. The lack of professionalism and the lack of follow-up is beyond comprehension. SAVE YOUR TIME AND MONEY AND LOOK ELSEWHERE AS THESE GUYS ARE A JOKE.

Building needed plumber to come in and insert a stopper for the bathroom drain. First they were over an hour late. Then when he comes into the apartment the person is all attitude, I show him to the bathrooms and he is done is 20min, result the stopper was inserted but they DONT WORK!. When he was leaving and I opened the door he said YOUR WELCOME. Why this person walked into my dwelling with such a chip on his shoulder I dont know.

I used Fred Smith Plumbing and Heating at the recommendation of the super of my building and I'm so glad I did. They removed an old bathroom vanity and installed a new one (and new fixtures). The job went faster than estimated and they did a top notch job. They even tighten a loose shower handle and kitchen faucet while they were there. Did I mention they did all of this during July 4th week?! I would definitely recommend them to anyone looking for excellent plumbers in NYC.

I called Fred Smith to help with some plumbing issues I was having at my kitchen sink on the Upper East Side. After describing my situation over the phone, the dispatcher told me he would call me back with a proposed appointment time (because they juggle a lot of emergency work, they did not want to set an appointment right away). Not too long after the initial phone call, an appointment was set up.

The plumber showed up on time and got the job done with no problems. I was most impressed with how polite he was and how careful he was to clean up and not leave a mess. I highly recommend Fred Smith!

I would not use again. We had a leaking tap in the bath and our building management wouldn't take care of it and referred us to Fred Smith Plumbing. I booked an appointment in the morning for 1pm-3pm that day. At 3pm someone from Fred Smith rang acting like they were calling to book the appointment anew! I told them I had already booked an appointment and they acknowledged it but said they would REALLY/DEFINITELY come tomorrow.

If booking it may we worth checking to see if it is a REAL appointment! At any rate, I didn't have time to find another plumber so agreed they could come the next morning. They only turned up 20 minutes late which was pretty good. After a quick inspection, they said it needed a spare part and they had to go across town to get it. Over an hour later the plumber returned with the part and replaced the part in about 15 minutes and declared it fixed.

The total bill to stop a leaking tap: $429.72. Labor $248, part $146.60. PIus tax. I know this is Manhattan but I gotta think there is better out there. I will certainly be trying my luck with another provider next time.

TWO MONTHS AGO TODAY, a supervisor was sent to assess a basic pipe leak. Smith has done work for years for our building and thus their supervisor should perhaps know what he is looking at. finalized a bid then somehow realized that he FORGOT to factor in the cost of dealing with connecting to the main line.

ZERO STARS! NO-SHOW! I was extremely disappointed with a last minute cancellation at 12:00 Noon for today's 10a-2p appointment, I find it incredibly unprofessional and unacceptable. They simply left a voicemail saying they got too busy with other jobs.

I just had my kitchen faucet fixed by one of the plumbers from Fred Smith Co. He did a great job. He even had to go downtown to get a piece and come back an hour later. I also had these guys fix my radiators a couple of months ago.

Don't Even Bother with an Afternoon Appointment, Not Loyal to Old Customers I have been a customer of Fred Smith Plumbing & Heating for many years. Unfortunately the business has not grown in a healthy manner. I just spent two days waiting for a plumber that has not yet arrived. I had made the appointment a week in advance. When I called to question where the plumber was the first time, the person I spoke to was very derisive, implying that it was my fault for having made the appointment in the afternoon in the first place.

He indicated that that was a sure sign that they would never show up. I had heard that they occasionally pick a customer to "slam" or ignore and make fun of. He seemed to want to bait me so that I would cancel. I should have followed my instincts and called another plumber right then, but I thought since I was a long-term customer they would come.

When they called to cancel for that day and said they would come the next day I asked if they could guarantee it would be first thing in the morning. They said no, they would not guarantee anything. I should have realized then they really were never going to come. I waited all day the next day, too. Several times, I was given false hope that there would be a plumber coming soon.

I actually, at one point, begged! Late the second afternoon, they called to say that they still would not make it. I told them that they had had enough fun, and said goodbye. Loyalty only goes so far. After I told them I would never be calling again, they called and, for the first time since I had made the original appointment over a week earlier, offered me an actual time slot - for the next morning - a major religious holiday - so they knew they would not be busy.

That's how they treat their old customers. At their own convenience, not the customers' -how rude can you be? PS, the next plumber I hired came exactly on time and with no drama or nastiness.

Should have listened to the bad reviews.

Don't Even Bother with an Afternoon Appointment, Not Loyal to Old Customers I have been a customer of Fred Smith Plumbing & Heating for many years. Unfortunately the business has not grown in a healthy manner.