Hub Plumbing & Mechanical

Charged me $800 to snake the sewer main, then failed to close the pipe so it leaked all over our basement. The attention to detail was sorely lacking. When they returned to fix the problem they caused I had to argue them out of charging me for an "emergency weekend visit". They didn't want to take responsibility for their poor quality work. They then told me I needed to steam clean the sewer main ($2000).

I had 2 other local companies quote it for $850 and $900. Not only are they bad at their job but they tried to con us into paying more than double the going rate for a service we didn't really need. Use at your own risk. You've been warned.

Hub Plumbing and their staff are wonderful ____ We are a NFP company in New York and HUB was so good to us in terms of pricing as well as the delivery of top grade workmanship every time they were here. We were required to know everything about each project and Jason was very understanding and empathetic. He took his time many times long hours in explaining the highly technical language of changing gas pipes and all that the task involves to us and our engineer patiently, professionally and generously.

Rich is another gentleman who you can trust his expertise and his words. HUB came highly recommended to us about two years ago and we thus feel obligated to pass that recommendation with the highest regard HUB deserves to others who might need a trustworthy and honest plumbing crew. Additionally the people who handle the admin are also so lovely and absolutely on top of their game.

We were referred to Hub Plumbing by our building's Super to fix a tub drain blockage. This turned into an extensive repair that required the shower wall demoed. Hub Plumbing (Jason and Rich) did an excellent job diagnosing and installing new pipes, drain and other necessary parts to remedy this problem. Due to the fact that we were impressed with Jason's plumbing skill and knowledge we engaged Hub Plumbing to replace our bathroom toilet, vanity and repair our kitchen drain leak. Based upon my personal experience, I would highly recommend Hub Plumbing for all your plumbing needs.

Be aware of this business! Call and compare multiple companies before hiring them. Also please read all the 1 star review before you pick up the phone. They charge $250 just to come out to diagnose the issue, which I have no issue with, many other plumbing and HVAC companies in the city, which they usually apply the visit/diagnose fee towards the fixing if you decide to proceed with them, very standard and common in the industry, which I was expecting, My tenant's toilet is not flushing, the guy showed up and simply replaced a flapper and they dare to send me another bill of $320 on top of $250.

I would not ever use them again. It is a straight up rip off and robbery for a such simple job, I would rather hire some dude from Craigslist for simple stuff like this. Don't make the same mistake like I did.

Rich is a terrific plumber and takes a lot of pride in his craft. Most of the work he did in our bathroom and kitchen were to fix the terrible job done by the plumbers who renovated our apartment. HUB is our default company from now on. Super happy we found them. Services: Plumbing leak detection, Plumbing pipe repair

John Showed up to repair our toilet, evaluated the situation and gave quote. Ordered part, returned on the day and time he said he would. Ended up coming back on two separate occasions to do the repair but at no fault of his own was unable due to the faulty toilet. He would not take money from me although he had come to our home three times. I would use HUB for any repair work we have in the future and strongly recommend them. Try to find a repair person who will come to your home and not charge you a fee just for making the trip. Integrity counts.

Watch out for these sharpies. I needed a gas hot water heater replaced with an electric one. Not too complicated since there used to be an electric heater so the hook up aspect was not a big issue. Hub said it would change me $185 to come and provide a bid, which turned out to be $8,000 for a $700 item! I had the job done a few days later by another licensed, insured firm for $3,630.

Then I get my credit card statement and it shows two charges from Hub for $201, I guess $185+tax? My wife calls and leaves a message requesting removal of the duplicate charge. No response. I leave a message a few days later, saying we will give a negative review if we continue to be ignored. The next day, Hub calls and a secretary denies any duplication.

I offer to send a screenshot of the cc statement, she says not necessary, Hub will do more research and get back to me. Now a week later, no follow up and no removal of the duplicate charge. PS. John called after review posted. He said my work was un-permitted and that's why it was cheaper. He then reported me to the permitting board and ConEd.

I don't know the rules but can't complain because I agree permitting serves an important function. If a permit is required to replace a hot water heater, one should be obtained. But perhaps that message could have been delivered with less screaming. Re the $201 double charge, it was removed a few hours after the post. John said that was normal bank delay following up on his request, but that didn't make sense since Hub denied any duplicate charge had ever occurred in the first place.

Five stars because they were efficient, clean, polite and communicated price and schedule each day. It was a five star service even during the pandemic. Within 24 hours of my call they had a new water heater installed and working in my rental unit. Thanks for making it all so easy!

I cannot recommend Hub and Rich enough. Our toilet was giving off a funky smell and stain at bottom of toilet. Rut ro! Hub/Rich to rescue. He showed up right on time to the minute both times we scheduled work. Rich was professional, knowledgeable and, most importantly, honest. Fees were discussed in advance and there were no surprise charges. He responded to late night texts to answer my concerns and questions.

We also needed a contractor to do some prep work and Rich was quick with a recommendation of a contractor who was equally easy to schedule, competent and prompt. As a side note, Rich and Hub did not solicit this recommendation - I'm happy to heap praise on a business when earned.

I hired Hub to replace our hot water heater and clean and purge our shower fixtures. Rich from Hub was very friendly, responsive and helpful. He offered lots of valuable advice, and seemed very knowledgeable. He outlined a number of options available, from which I chose one. Both the initial service call and subsequent hot water tank replacement went smoothly, and were reasonably priced for what was involved.

The job was rather complicated, including hoisting the hot waters heaters with ropes. I have used Vigilante Plumbing for 10 years, but noticed the quality of service decreasing over that period. This prompted me to try Hub, and I'm glad I did so. I intend to continue using Hub going forward.

Jason, at Hub Plumbing, sets the gold standard for terrific service. As we dealt with a nightmarish situation, Jason was a skilled and responsive expert in expediting the entire process. He and Jon, the owner, quickly navigated the bureaucracy for getting the permits. Jason was extremely knowledgeable about all aspects of the job. He was incredibly easy to work with, moved super fast and did a fantastic job.

Hub fixed the flushometer in my apartment today. They had to come twice. The first time, Harvey was unable to fix it because he didn't have all the parts he might need. He was in and out in 5 minutes and we arranged for him to come back 2 days later, and he gave me his personal phone number so we could stay in touch via text. He showed up as arranged, with the parts, did the repair, and left the place clean.

I really appreciate that he went to the trouble of getting the parts rather than just replacing the flushometer, which saved us hundreds of dollars. I appreciate that he was willing to try the less expensive repair first to see if it would work, and also that he didn't start the job unless he could complete it, because that would have left us without a working toilet for 2 days. I'm pretty sure all plumbers are not as thoughtful. We've used Hub before with consistently great results.

They show up when they say they will, they do the necessary work, they do it correctly, they clean up after themselves, and they lay out the cost in advance. I would not hesitate to recommend them.

Very happy with recent work in my kitchen (had s cracked/broken drain pipe) - prompt and professional service. Rich arrived in time, was always responsive to my calks and kept me apprised of the work process

They quoted one price over the phone, charged my card before arriving, then when they arrived, said they wouldn't do the work unless I paid double the price they said on the phone. They refused to refund the amount they stole from me. Very dishonest and untrustworthy.

I cannot praise this company enough. We had a shower fixture from actual hell that to replace would have required breaking down a mosaic tile wall. Fixing the shower was so complicated. No matter what the supplier told us and how many parts they sent, it wouldn't work. Rich only charged us for the first visit and came back every time to figure out what the issue was until we finally got to the bottom of it.

We were so helpless and many plumbers that came before gave up on us after taking our money. This is a plumbing company with strong values. They don't just come to perform a service but actually think resourcefully about how to resolve issues permanently. The issue with our shower lasted 6 years and we had Rich making visits to our place for 3 months. I highly recommend

Five stars all the way My tub sprouted a leak just before I was to be out of town for 4 days. I called while at work and Jason came out the same day to take a look. He coordinated everything with me over text while I was away, and found a creative solution to stop the leak, while not breaking the bank, as I am just waiting for a full bathroom renovation to start. Jason was extremely professional, always on time, and solved my problem efficiently and smartly! I am very comforted to know this company is in the neighborhood. Thank You Jason!

John and the Hub Plumbing crew are amazing. We've had to call Hub on a number of occasions and they've always responded immediately. Great service that went above and beyond our expectations each time. And super reasonable pricing.

Perfect service! I needed the plumbing systems in my apt in the West Village to be inspected. Harvey arrived right on our scheduled time with such a friendly and kind attitude. He was polite and professional. We couldn't figure out ourselves how to reach the plumbing under the kitchen sink (it's blocked), and he creatively suggested to remove the entire washing machine and see if it hides there.

He found a leak and fixed it within minutes. I couldn't be happier with the service. So hard to find affordable and professional plumbers in the city, and I'm lucky to have found Hub Plumbing and Harvey. I will be coming back! Highly recommended.

I would have given a single star, but HUB refunded my money without any problems. This is a polite crew and scheduling was easy. Unfortunately, the service itself was unsuccessful. I was quoted an exorbitant price for what should have been a straight forward job - clearing a house clog. The plumber diagnosed the problem quickly and accurately, but arrived ill equipped and could not figure out how to easily clear it.

He only offered up 2 options. His first was over the top, essentially requiring us to rip up our entire floor requiring a General Contractor. The second option, which was offered after he had left the house, was far more simple but also extremely pricey. Since his initial recommendation was such a shock, I called in our regular plumber who completed the job in about an hour.

He cleared the clog quickly and easily and did it at less than half the price HUB quoted us for their simpler, less expensive option. Please note: this review has been changed at the express request of HUB's owner. We had a lot more to say about our experience but the owner wanted it removed. This review is our compromise.

Just when I thought there wasn't an honest plumber left in New York City, I stumbled upon Hub. The owner, John, was upfront about what he thought my issue was and suggested I get in touch with another type of service because he assumed I didn't need a licensed plumber. He actually tried to save me money! In the end, I did need a plumber, so I called back and he sent his associate Harvey to my place. Harvey was awesome too.

Super friendly and went above and beyond to get the job done. We talked about how great John is. How often does an employee rave about their boss?! All-around thumbs up to this company!

I am the owner of two very busy restaurants in Harlem, Corner Social and Angel of Harlem. I've been in this industry for almost 20 years and have worked with many contractors over the years. I was introduced to John over two years ago while I was working with an urgent matter at one of my venues and he was able to help us immediately and figure out with precision what needed to be done - something that many other plumbers were unable to get done in months!

He is by far one of the most professional people I know while at the same time being incredibly knowledgeable and effective. He also leads a team of people that are as effective and skillful as he is. Since then, Hub Plumbing and Mechanical has been our go to company every time we need anything done at the restaurants. And I've recommended their services to fellow restaurant owners that have also had the same great experience as I've had. Needless to say, I highly suggest you try it for yourself! I'm always happy to pass along a good contact and this one is at the top of my list!

Great service! I called Hub Plumbing they came the next day to replace my counter-top sink. They cleaned up after themselves and it was a great all around experience I highly recommend using them.

I had already bought the parts (2 flappers, 2 flush valve assemblies) and tried to repair my parents' two toilets when I realized I couldn't get the first one to not leak when I turned on the water pressure. So I asked Yelp! who to call and Hub, at 9:45am schedule someone for noon-to-two. If you don't know Manhattan. that's great service to begin with.

The fellow who showed up (half an hour early!) took a look so he could bring up what he needed from his truck. He came back up with two flexible lines to replace the brittle and crack-prone fixed lines and had them installed in fifteen minutes. Both of them. He also cleared the tub drain (showing me how to do it) and the sink drain (ditto). Priceless service.

Many of the one-star reviews are people complaining about the cost. I suggest they try starting a competing service with all the licensing necessary in this byzantine city, all the certifications, proper employees. and see if they can deliver that sort of service in less than two hours on a weekday.

I loved HUB plumbing. We have now used them twice (to fix our radiators and to remove our cooking gas lines). I have been very happy with their service both times; John has been really responsive to emails and he and his staff always seemed very competent and (unlike other contractors I've encountered in New York) always doing things according to code.

His prices are slightly more expensive than other quotes we've gotten but absolutely worth it for the great service we've gotten and the peace of mind that we can be sure the work is done right.

Getting Sh&@t done. 24 hour service. These guys don't mess around. They come they see they plumb. And they do it quick! I had a major disaster in my house. Stinky black water pouring down.no good. They fixed that. But once they were in I asked them to take a look at my 120 year old plumbing and fix some small issues here and there. Running toilets and dripping faucets.shower wasn't hot enough.

Mostly minor compared to the black rain that had me thinking of putting the 4sale by owner sign out. All is good now. The best part is now I have a plumber I can recommend. Well really the best part is there is no more black rain.

Efficient but pricey. My shower didn't work, so I called them to book next-day appointment via phone, the worker arrived on time and solved the problem in less than an hour. The issue was caused by the debris and rust inside clogging pressure. However, I don't expect spending $500 on simply cleaning rust. No installation, no replacement, no refill.

The man told me the price after all work is done. Although I feel it's over-priced, I don't know how to negotiate. I should have asked around to find a better deal. By the way, I did my research and found "The cost of a plumber ranges from $160 to $430 for a typical job" from https://www.homeadvisor.com/cost/plumbing/. I believe cleaning rust should be the simplest and cheapest job.

So here's the story: After over a year of trying to pen down a weekend with my girl Tracy in the LES, it finally happened! I took the Amtrak from Boston and arrived around 7:00 PM. After two wonderful nights (and a day) I woke up Monday morning pretty early and discovered her bathroom ceiling had a growing water pocket. I woke her up (we were both feeling pretty hungover) to show her. Luckily Tracy had a business card for Hub Plumbing that a friend gave her.

She called and left a message. John, the owner called her back within an hour saying that he or someone could be out there by noonish. Sure enough, around 11:40 John himself showed up. He disappeared for about 20 minutes, then came back to tell us what was happening. Within less than an hour the water bubble was gone and the problem was solved! Her landlord was billed, so I don't know what their rates are, but he came, he saw and he conquered it! You always hear about shoddy plumber/contractor stories, this gladly was not one of them :)

I rarely write reviews but this company warrants another 5 star review. I have had poor experience with contractors in NY because of a lazy approach to their business. Rude on phones, miss appointments and try to rip you off. Hub, and special accolades to John Wood for understanding the true concept of customer service. Won't go through the details but called for assistance wit a shower that kept running water.

Well beyond a drip. We had some issues with the repair initially but John stepped up and had open communication with me to really want to work out the situation. It was all resolved to my satisfaction and the 5 star review is for a company that understands and practices customer service. Hub is my go-to plumber for any future needs. Highly recommended. Fred

Fantastic. I had a radiator leak at my bar uptown, and they came within the hour to fix it. I had called three other plumbers, and they were the only ones that answered the phone. Professional, quick, and neat. Would definitely call them again.

I would like to be as fair as I can in posting this review. When you scroll through the list of reviews for Hub, there are scores of glowing 5-star reviews for customers who've had a great experience. You look at the small handful of less than stellar reviews and think that those customers just caught Hub on an off-day, or were outliers in a generally positive experience.

For my part, I had initially posted a 2 star review as I was disappointed with the service and how they initially handled my situation. I had paid over $1000 to Hub to have my washer/dryer installed. The hookups were already there so they just needed to attach the hoses and install a floodstop valve. It was easy to arrange the appointment and get all the required paperwork for my building.

The communication was great and their guys came in and installed everything quickly. A little too quickly though as they forgot a couple of crucial steps that were left off the installation checklist. I only found out a few days later when I went to run the washer dryer and nearly caused permanent damage to the machine because the shipping bolts were still attached which is a big no-no.

When I pointed this out to Hub, in a moment of exhaustion and stress they did not take responsibility and insisted over and over again that this wasn't their fault or their responsibility, but that they would fix it anyway. After their guys fixed everything and removed the shipping bolts, they did apologize for the oversight and admitted to having forgot to complete some of the steps on the installation checklist.

After a discussion with the master plumber at Hub, they also apologized for being quick with their judgement of the situation and not accepting responsibility initially. I accept their apology and acknowledge that no-one's perfect and we all make mistakes. I'm left with mixed feelings. On the one hand, we all have bad days. We have all been overly defensive and wanted to deny responsibility for mistakes that we have made, especially when we are under a lot of stress and exhaustion.

On the other hand, it still happened and the apology and acceptance of responsibility only came after I initially posted a negative review. Overall, I can't judge them that harshly and neither should you. But, I still think that they are way too expensive.because.i mean.seriously.over $1000 to install a washer dryer. In Boston, the same job cost me $200. Even with COLA for New York, that still seems high.

These good reviews must be bull**** because this company is HORRIBLE. To begin - I called and was told that there is a $185 service fee just to look at your problem and that IF they have to send someone back another day with new parts there would be NO ADDITIONAL $185 added to your bill. Ok fine, BUT then the guy comes out a looks at my shower faucet which and tells me that he needs to go buy a new cartridge to fix it. Ok. but then he says, the cartridge is going to cost $300 and that "You might as well get it fixed today because you'll be charged an additional $185 if I come back out." WTF?

So clearly I was told something very different on the phone and I'm sure this company just doesn't give a crap and will try to get an extra $185 out of you. So I asked why the cartridge would cost $300 rather than $30 that it's listed for on Amazon. The guy called his manager to speak to me who was quick to speak to me in an extremely condescending manner.

He said the $300 was for labor, overhead, etc. etc. Then I asked why there was no price transparency on his website but how the hell am I supposed to no if I'm getting ripped off? He next proceeded to 'explain' to me that his prices are made up - Just like if I were to buy a hamburger somewhere, "WHERE DO THEIR PRICES COME FROM? Do you complain about them? Blah, Blah, Blah." FINALLY after being sick of arguing I agree to the high fees, only to be told after 1/2 an hour that he couldn't fix the problem anyway.

He claimed that he left the NEW cartridge in the shower faucet and did not charge me because he didn't fix the problem. WELL, one day later I found someone else to help and was promptly told that the cartridge in the faucet was NOT the new, but the old one. So I simply was lied to. These people are rude and did not complete an apparently easy job because the guy that came out the 2nd day fixed it in 10 minutes.

Great plumber in NYC - called Hub Plumbing up because I had faucet leaking and disposer not working, they comet and was on time and repaired problems quick and extenpesive.

I called Hub Plumbing when we had our toilet clogged. Called Hub Plumbing and John showed up in about 30 minutes to fix the problem. Very happy with the service and price. If you live in NYC area, you should have their phone number, just in case.

Only giving him 5 stars is an injustice. Easily the best service/repairman in the city. They just don't make people like this anymore. Take away the fact that the only reason you're dealing with him is because something in your apartment has gone wrong, and you'll feel lucky you met him.

They are not the cheapest plumbers but they do their job pretty well and were willing to answer any questions. Had a clogged tub. Went to their website to submit a request. They do have a minimum charge to respond to the call ($185 + tax for Upper East Side during normal business hour, over time will cost more). They are also able to provide certificate of insurance for their work upon request, but do expect a 24 hour turnaround to get the certificate.

The team is very friendly and fixed the clog in less than 15 minutes. They also provide a 30 day warranty so if the tub clogged again within 30 days they will fix it with no additional charge. I have an old style drain (the drain stopper is outside of the tub), so it cost more to fix it than a normal tub. They also accepts coupon (just need to mention the coupon found on their website). So overall it's not cheap, but the quality is good.

They are not the cheapest plumbers but they do their job pretty well and were willing to answer any questions. Had a clogged tub. Went to their website to submit a request. They do have a minimum charge to respond to the call ($185 + tax for Upper East Side during normal business hour, over time will cost more).