Integrated Systems provides custom security and fire systems, to meet the needs of the home owner. All of our installations are professionally done by our installation technicians, who are highly trained and motivated with a minimum of 5 years experience. Integrated Systems takes a different approach.Integrated Systems employs a highly trained security consulting staff who meet with their customers to survey their home. This allows the home owner to cover all of their concerns for their family and property, with the input of an experienced security professional.
Business details
- Year established: 1977
Services
Monitoring
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Our central station is staffed 24 hours a day by approved and licensed operators. Integrated Systems central station also works as our dispatch center 24 hours a day, so you can always reach someone and not have to use an automatated phone system. Because we answer our phones in our central station, our operators can take care of our customers in a personalized and professional manner.
Commercial
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Reviews (2) Nick M.
May 30, 2019
I was with this company for several years in my old home and had no complaints. They provided reasonably priced and responsive monitoring service. When I moved, I had them install a new alarm system and I was not happy with the number of issues that I had with the new system. I frequently got error messages. I was able to address some of them myself by replacing batteries, etc, but I also had to schedule a series of service calls with the company at my own expense.
For the final error and service call, I was told in a phone call by a company representative that the error would be fixed at no cost to me. And they sent a tech out who did some work on the system, which seemed to fix it. But they then sent me a bill for $250. When I expressed concern, they subtracted $50-but that's it. I did not appreciate that in light of my earlier phone call with the company, so I went ahead and cancelled my service.
It did not give me a good feeling or make me want to continue as a customer to be told one thing then sent a bill later on that conflicted with that. Like I said, I had good experiences with the company for a number of years, so maybe this was an anomaly. But it was enough for me to take my business elsewhere.
For the final error and service call, I was told in a phone call by a company representative that the error would be fixed at no cost to me. And they sent a tech out who did some work on the system, which seemed to fix it. But they then sent me a bill for $250. When I expressed concern, they subtracted $50-but that's it. I did not appreciate that in light of my earlier phone call with the company, so I went ahead and cancelled my service.
It did not give me a good feeling or make me want to continue as a customer to be told one thing then sent a bill later on that conflicted with that. Like I said, I had good experiences with the company for a number of years, so maybe this was an anomaly. But it was enough for me to take my business elsewhere.
Terence Brennan
Mar 04, 2016
