Kitchen & Bath Unlimited

Everything went wrong from the beginning. When I walked in the door the first time, the showroom was empty. After 15 minutes of standing by the front desk, 2 people eventually came out from an office and asked me in an annoyed tone what I wanted. My gut told me to walk out. I should have. But I stayed. I ended up having them design new kitchen and bathroom cabinets.

The designer rarely replied to my messages, mixed me up w/ another client and did not center the sink and cabinet below the upper cabinet. Worse, the contractor they recommended, screwed up the installation, broke door pulls, did not cover floors or surroundings, so I fired him. My designer had long since deserted me and later left the company. I was left all alone. Then, after the second contractor came and finished the work, I discovered the the doors to numerous cabinets were warped or damaged, with the corner chipped.

It was not the finish, the wood was chipped! I had the manager and representative out from Decora, they replaced a few things, some without charge, other's with a charge, and never followed up to see if it was satisfactory. I was told that a warped cabinet could "just be manipulated by the contractor to make it fit better". They never offered to replace the warped cabinet, and as a result, the other cabinet in that row is not aligned.

I called again and a second designer came out, recognized the remaining problems and arranged to replace the 5 remaining doors/drawer fronts that were damaged, but did not address the warped cabinet and gape in the doors of the cabinet next to it. I was told to remove the products in the cabinet so they would not show in the gap! Yes, that's what I was told. The quality of the cabinets (Decora) are horrible- absolutely cheap. The service was awful: rude, dismissive, disinterested and almost incompetent.

The sales woman was not listening and very condescending towards me. When she called me "honey" in a belittling tone, I decided to leave. I have a personal new home being completely gutted and remodeled as well as a new construction Visiting Center at my other property that I'm project managing with immediate needs in the bathrooms, office, commercial kitchen, sales/bar area and general area. The property will eventually have the house turned into a bed and breakfast with major remodeling needs as well. Please don't judge a book by its cover.

Overall, this was by far the worst experience I have ever had with a company. In my opinion, they lacked both the expertise and professionalism to handle a full kitchen renovation project. My two main issues with this company were: 1) Transparency - We asked many times for formal pricing but never received anything. Once, when I questioned why costs increased so much, the best response I could get was an email stating "Every little detail changes the price" and "I'm on your side trying to save you money." In the end, I was never given any formal piece of paper that actually spec'd out what we were purchasing, despite my constant requests. 2) Communication - It became clear that asking questions would become an annoyance.

Most communication from Sue, our sales person, came through either an email or text message which would be extremely difficult to understand as it would contain many grammatical errors and run on sentences. Any time we'd call the office we seemed to be bothering whoever we were talking to. We were always told to "trust the process." The above issues resulted in the following: - The kitchen dimensions were mismeasured by the sales person which resulted in the kitchen sink window not being centered (see picture) - She ordered the wrong end cabinet that was un-finished (see picture) - She ordered a kitchen exhaust hood and liner that was for a specific fan.

In the end, we realized that she should have had us order the fan before selecting and buying the hood. - We were short on material (crown molding and filler). These errors resulted in a longer project time-line and increased costs (that we had to incur) from the installing contractor. This is what we got for putting our trust with "the experts". In addition, there was a lot of damage on the Decora cabinets we received and we found much of the wooden grain to be seeping through the paint because it was only single coated.

After notifying Kitchen and Bath Unlimited, we were told that a contractor would be out to address the items and to not try to fix the issues ourselves. After waiting SIX MONTHS the contractor showed up and proceeded to paint and repair the cabinets IN A DIFFERENT PAINT COLOR! Last time I contacted the company regarding the latest issue, Sue said they were going to address it, but it's been two weeks and I am officially done waiting.

We started this project a year ago! The company refuses to take on any responsibility and instead blames COVID on pretty much everything! Goes without saying, but I will never use this company again.

We had been looking for a 42 vanity for several months( an odd size I know), but after looking at Home Depot, Lowe's and several online suppliers we decided to check out Kitchen & Bath Unlimited. Although we didn't have an appointment, we called and they said that someone might be able to help if they didn't have a customer at the time. Jim was free and able to help us minutes after we arrived.

He spent quality time trying to find a vanity and located one from a supplier in the size and color we liked. We liked his service so much we decided to purchase a bath tub and surround and he gave us the name of his top supplier so we could go and pick out a granite top. I would recommend Kitchen & Bath Unlimited to anyone.

I have used this business for over 13 years and have done 8 kitchens, and 13 bathrooms. Everyone was helpful in making the decisions as to what type of cabinets and all the pros and cons to each of them. I am very pleased with every detail from start to finish. Service:Remodeling

The owner, Tom had several creative ideas on how to remodel my bathroom. He had beautiful cabinets sent directly to my home located 250 miles from the store. There was one cabinet damaged in transit and he replaced it quickly without any hassle. Service:Remodeling

Stopped in without an appointment and asked if maybe I should come back after scheduling an appt. I was told it wasn't a problem to stay. Had a young man wait on me who would disappear and I would have to go looking for him. Asked him about the warranty on a certain product. Disappeared again, I went looking for him again, and got my answer about 20 minutes after I asked. I would think a salesperson would be knowledgeable about a question like this. Stay away!

Had a 2pm appointment with Maria on Union Road. She was plain rude and not prepared for our appointment. I was looking for bathroom cabinets and she tried to show us an outdated brochure with the door color options. I told her I couldn't tell what a cabinet door would look like from a 1/2 inch square photo in a brochure. She said she would try to find a sample in her bosses office and came back with 3 x 5 inch samples of a section of a door.

We were looking to buy bathroom cabinetry and she was in no hurry to help us. We tried telling her what we currently had and she told us "I don't care about that now". After being there for only 10 minutes we were back out the door.

We had a wonderful experience with Tom and his staff, he walked us through the project with expert advise making sure we addressed all aspects of the job. Tom was very accommodating to all our questions and changes to the project. His attention to detail made for a stress free project with a great result. We have a beautiful kitchen and would certainly recommend him to anyone looking to upgrade their home.

After quite a bit of research, we decided to work with Kitchen & Bath Unlimited for our kitchen design and cabinetry, and that was a GREAT decision. Kelly did a great job with the design and even offered to give us some of the leftover trim from her own kitchen remodel. Tom the owner worked with us to make sure our delivery went smoothly and sent one of his sales guys to make sure it did.

The Decora cabinets in natural cherry are gorgeous! (thanks again for your advice, Kelly!) And when we had the inevitable surprises come up (none were KB&U's fault), they were great problem solvers and we never skipped a beat. This was truly a team effort and we highly recommend Kitchen and Bath Unlimited to anybody that's remodeling!

I Richard J. placed an order February 15th and was told it would be 6 to 8 weeks for delivery. On July 28th the last of the items I had ordered finally arrived. After 10 weeks I called to find out status of my order and between the salesperson and owner I was not called nor were my requests to be called back obliged.