Architectural Openings & Access

Horrible experience! Poorly managed. No communication. I get the feeling this company doesn't really care about the "small" residential projects. Every time one of their sub-contractor came to my house I was left with zero information or status and never heard from the project coordinator until I reached out to ask what was going on and why they thought they were finished.

The coordinator did not keep track of open points and when sub-contractors showed up they asked me what they were there to fix because the coordinator was such a terrible communicator. This happened at least 6 times that they were at my house. Always late. Took 6 months to wrap up open points. And now I have water leaking in.

I wish I could give half stars on google since I think 4-1/2 is really where I'd put my rating for AOA. We went to AOA to look at options to replace our front entry from Therma-Tru. Bob came to our home on the weekend and had catalogs and samples to help explain the products. He was patient and did a great job going over every aspect of the product.

Our entry presented some unique challenges since it consisted of a door, two sidelights, and an arched transom, which Therma-Tru does not provide. Bob left our first meeting with some homework to do, but within a few days time, he was in touch with a solution. We met a 2nd time - again on a Saturday - to review all the details, finalize the specs, and take measurements.

Due to the nature of the project, Bob also set up a time to bring the installer over to review the project and to confirm measurements. When installation came, the installers were great. The crew was professional, courteous, and well prepared. Their attention to detail and skill is evident in the final results. The project was not without problems.

Every project has them, but what's important is how someone deals with them. It's also important to note here that the issues we had were not caused by AOA; they were issues in the fabrication process of the transom and the door hardware that made it through QC and onto the project. Regardless, AOA stood behind the products and worked to correct the issues to deliver a final product that met our specifications.

The only reason I cannot provide a 5 star review is that communication towards the end of the project was a little problematic. On the day the replacement transom was scheduled to be installed, I rushed home from my office for the 12pm install start time. At 12:50pm the installer called me to "give me a heads up" that they were running late and may not make the appointment today. Had the call been made before the appointment, it would have been easy to rearrange my day and reschedule the appointment without much impact.

In summary, AOA was able to work with 3 different vendors to provide a final, cohesive solution that looks fantastic. The people at AOA are wonderful and reliable, and I would absolutely do business with them again, despite the minor communication issues we had. Give them a call if you're in the market for a new door. You won't be disappointed!

Awful experience. We ordered 2 doors and had them installed. The sub contractor they used was incredible and will be giving them a great review. I would never recommend this company to anyone as their communication with clients is awfull. Their follow up appointment to install a screen that was wrong initially showed up an hour late and I never received a call or email from AOA or the technician. This wasn't just a one time ooopsie. These issues were apparent through the entire 3 month process

The best, most professional company in this trade. Hiring them to check and repair the weatherstripping on our exterior doors has easily paid for itself in energy savings and peace of mind.

So if I order a door on April 22, 2016 and it has a 4-5 week lead time when would you expect that I could pick up my door?