Village Plumbing

Very angry with them. I called them at 8am and they said they can provide same day service. At 840 I received a call to confirm. I drove out 45 min to my rental property and waited. I called at 1125, and again at 1245. I was told Gabby will call me back soon. I gave up and left at 330. I received a call at 4 pm and was told I can reschedule. Heck no. So inconsiderate of peoples time.

My company has recommended these folks for years. I was on site for a job were we had hired them for to clear out(hydrojet) a back yard drainage system that had leaves and dirt in it($1100 charge). Before they finished the project they told me that the drainage line was collapsed and they could not clear it, but said they could fix it for $2000.00.

After they left, i rented a sewer machine ---pushed it to the point where they said the pipe was collapsed and cleared the blockage out with very little effort. I called their customer service to let them know my disappointment and received NO response. Word of mouth is the cheapest advertising you can get. I have instructed my employees to never recommend you folks again for fear you will take advantage of them. HJS Monarch Pools Inc. Houston

I'm a father of one, an also an uncle of more than a couple girls. The bathroom is always being used, my wife does her hair, etc In there all the time. We've been having some backed up plumbing issues in a new home we've moved into. That's been lasting nearly two weeks, we weren't able to run the shower for over a min with leakages coming from underneath the toilet.

As well as not being able to flush the toilet repeatedly without leakage. I tried my hardest to dissect and fix the problem myself, once we got fed up with the mess I was making we called Village Plumbing. We spoke with Karen, who was professional and explained the process in and out. Everything from process, to time of arrival was accurate. Attached you'll see a picture of the Super Professional and well mannered plumbers information.

I advise anyone who needs plumbing done to contact this number, and ask for Jimmie S. Has to be one of the best to do it, made my family feel comfortable along with being super helpful in explaining each and every problem to the t. The problem was fixed and a weight was raised off of my shoulders, he also taught me a few things. This experience was nothing less than perfect! If you ever need plumbing work, just call the number on the card. I assure you, you'll be glad you did!

I had scheduled an A/C tune up and joined their membership plan. I had scheduled the service well in advance. The waited until 2:30pm the day scheduled to inform me they would not be able to make the service call. It is very rude of the. As I made myself available for their technician to fulfill their commitment l. I an cancelling my membership.

SCAM ARTISTS BE ALERT! They tell you it's 79 to come out and if they perform service its waived. HOWEVER You will be charge over $500 for a 5 minutes easy unclog work (imagine if it's anything else) Have fun scamming your way $79 at a time until there's no more customers for you to scam. Best,

The team was very professional and I appreciate everything they did. They were very communicative and kept me informed on every step of the process. I highly recommend the team Levy and Vincent and John who was my sales rep, was also outstanding with his very detailed information.

Called on Friday, May 6 at 5:00 pm regarding an issue with our A/C. We bought the membership that Village sells in October 2021 the last time they were out for our A/C. The person that answered the phone automatically wanted to charge me for overtime which I understand, however, this was potentially a warranty issue. We opted to just wait until the next morning.

We received a call at 11:00 am from dispatch confirming our Saturday morning appointment. Hours go by and no call. At 4:40 pm I finally call since I know that they close at 5:00 pm. I am informed that dispatch will call me back. I eventually call back again at 4:50 pm and get an apology and that someone would call me back. Luckily, dispatch calls me back just to inform me that our appointment was bumped.

The dispatcher starts with as the calls started coming in Saturday morning that there were customers that did not have any cold air and only 1 A/C unit. I immediately interrupt her and tell her that was the case in our house too. No one asked me if we had cold air and considering that this was their 4th trip to our house in the less than 1 year that it would be documented.

She began to apologize and tell me that she was upset on how this first day of summer ended up playing out but that we would have to wait until Monday. Absolutely upsetting at the customer service and how our situation was handled.

I had called for an estimate to install a kitchen sink. In addition, did an overall plumbing check and identified a dangerous issue with our water heater - disconnected flue pipe and pitting/small holes. This could have been a dangerous and expensive issue and was happy with the service. Harley was great with taking care of all aspects / clean up and able to get it all done the same day. I was very impressed with his professionalism.

Today was a so much better experience then what happened back in September. In September the technicians were a total train wreck. After spending a lot of money to put in a cabinet and a UV light on our furnace last time, the technician left around 11 a.m. but forgot to flip the switch on in the Attic. I am a lung patient and I'm on oxygen from time to time and I had to sit in the heat for 8 hours until they could get someone over here to find out what happened.

I was very skeptical when it was time for a checkup on our air conditioning system. This morning I was told to separate times that a technician was on the way, only to be disappointed. Until. Scott Spears came to service our system. He was very professional, kind, knowledgeable, attention to detail, great communication skills, and a compassion for his clients. Scott is a great asset to Village Plumbing and Air.

I wish all of the employees at Village plumbing and air had the same attitude and work ethic. My husband and I are very impressed buy him will, and will only allow Scott to perform our services here on out. Hopefully he never quits.

The person who answered the phone was very polite & helpful She gave me accurate information about what I would pay & I really appreciate that they have Saturday appointments at regular business prices. Taking half a day off work is very hard. On the day of the appointment I was contacted in the morning and was told approximately when to expect the technician When he was on his way, I was sent a picture of his face (truly appreciated as I was meeting him alone) & was able to log onto an app that showed me his real time location so I knew exactly when he'd be at my door. Jeremy Burks was knowledgeable & considerate. He quickly solved the problem & gave me advice on how to prevent it. Great company & great job!

Javier was excellent. He was able to resolve all the issues I was having with my garbage disposal, and he installed a new kitchen faucet for me. He gave me an option to have a better disposal installed, however he did not "push" it on me. He worked very efficiently and professionally. My experience with the company as a whole was quite seamless.

Jimmie did a fantastic job - he was quick, courteous and knowledgeable. I would definitely use him again for our plumbing needs!

Brandon Holloway was excellent! He spent a long time checking and making sure our work had been done properly. He let us watch everything he did and explained what was going on. When he finished, he made sure that we were totally satisfied. He was very knowledgeable and trustworthy. He could not have been a better tech! Service: Drain unblocking

The first plumber came out on a Saturday for the same price as weekday service - I scheduled on a Friday afternoon and they ended up being booked until Saturday. Village followed up with a sewer scoping a few days later at no charge (covered under our newly purchased $99 home maintenance plan). We were very pleased with both plumbers. They were very knowledgeable and patiently answered all of our questions.

Responsiveness, on time and friendly people are good enough to give them three stars but they are way overpriced. They will also try every fear tactic in the book to up charge you thousands of dollars for services you don't really need. They do an good job quality wise but much better values out there with as good or better quality.

Jeremy was very responsive. Even though his earlier jobs went longer than I expected, Jeremy always answered my calls or texts. He did excellent work and my tenants felt very comfortable with him while he worked in the house. I would definitely recommend him for future work. Service: Tap repair

Jason came out to give us a professional suggestion for recommended repairs at a townhouse we have put contract on. He and associate spent a good two hours working it over. The final recommendation was installing two new units, as the repairs would be nearly the same cost. Then his associate revealed that he had installed a system on the same roof for one of the neighboring townhouses, showing us photos. We appreciated the advice.

The technician was very professional and knowledgeable. He took the time to explain the problem and how it can be avoided in the future. I really appreciated him offering to check other plumbing concerns that may exist. I can truly say that the technician's customer service made an impact with me. Service: Drain unblocking

Scott Spears provided an annual heating/plumbing checkup. The heating system passed its safety inspection perfectly. When Scott checked the outside AC unit he discovered a bad MED capacitor - replacement cost $359.00. (Part price on Amazon - $5-$99) He replaced the capacitor (10 minutes), but never turned on the AC unit to test it to see if everything was still working.

It had been working before the capacitor was replaced so when the weather warms up and the AC is needed I am hoping for a working AC. Otherwise he did a good job, was courteous and professional. I will request him as my technician when the AC maintenance is due. My biggest complaint besides the very high prices Village Plumbing charges is their scheduling.

They are unable to give you an appointment time (or even tell you if it will be morning or afternoon) so you have to wait until they call you 30 minutes before coming. (Brings back memories of old CABLE TV scheduling nightmares). Once the technician is on the way there is then a phone call, and a text message, and finally an email, to inform you! When the job is done, everything is handled via computer tablet the technician carries and invoices, receipts are sent via email. Finally feedback is requested, and if not provided quickly, reminders are sent often. YELP average rating is 2.5. BBB average rating is 1.86.

My technician Jimmie was very professional, knowledgeable and courteous. He quickly assessed the issue, went through my options with me and got to work. He was very thorough and answered all my questions. He showed me some helpful hints about my plumbing in some bathrooms that aren't being used that I did not know. Everything went very smoothly. I am so impressed with Jimmie that I am going to explore upgrading my toilets with Village Plumbing even though I was originally going to go with another company If the other technician is as skilled as Jimmie it will be another smooth transaction. Thanks Village Plumbing for employing such a great young man.

Stefan and Quindarin performed maintenance on AC, heating, and plumbing under membership which is a great deal. They were on time, professional, knowledgeable, and carefully explained what to expect from beginning to end. I was given a couple of repair options with NO sales pressure. Overall great experience! Definitely recommend them.

This was my first experience having to contact a plumber and this gentleman came out immediately and diagnosed the issue I was having in my restroom. It did not take him long at all to fix the problem. He was very professional, knowledgeable and efficient. I will most definitely use him again Service: Toilet repair

Plumbing requires a lot of trust and I would not rate this as a trustworthy company. The technicians are nice, that's not the issue. The issue is the company SEVERELY overcharging for their services and wasting your time because they initially send out technicians and not plumbers. I had a tank-to-bowl gasket leak. You could flush the toilet and see that was the exact problem. Technician comes in and didn't even inspect the toilet before quoting $550 for a "major tank rebuild" because he said the company policy is to not replace the parts that need it, but instead just charge you for a whole new product. That's almost 5x the price of a new toilet from this brand, but just to fix half of it?

Then they only carried Toto toilets and wouldn't install any other brand. Gave me a quote for $1200 to install a whole new $200-$300 Toto toilet, but if I went with that they'd have to reschedule to actually install it because an actual plumber would have to come out for that even though I was paying a service fee for what I thought was a plumber to come out.

It was a $7 part to fix my problem and they tried to squeeze $550-$1200 out of me for it? I would never trust this company's estimates or recommend it to any of my family/friends. To the owner, it's nice you have spiffy vans and uniforms, but price gouging is not how you cover your own overhead. Honest pricing goes a lot further in retaining repeat customers.

Had the pleasure of working with Jeremy to fix issues with our plumbing due to the weather changes. He was very helpful and informative in recommending solutions that were efficient and cost effective. Ask for Jeremy if you want value and quality!

We called for a slow shower drain. We have tried everything from snaking it to drain clog remover. Nothing worked. When we called, we requested the tech come out with a camera. We wanted the drain inspected with a camera for possible tree roots or collapse. They guaranteed they'd come with the camera. The guy showed up. Offered to snake it for $500.

We declined and asked for the camera. He said he didn't have one and would have to reschedule. Also said it probably wouldn't work anyway because cameras don't fit down shower drains. We were given a time frame from 8-6 so we made arrangements to be available all day. He showed up at 5:30pm. We declined service and then told we had to pay a $60 service charge.

He would leave without payment. He said we had to reach out to the office for a refund. The guy would not leave and kept standing in my living room until we paid the fee. We reached out and haven't gotten a response back for a refund. A huge wast of time. I wouldn't recommend them to my worst enemy.

Just had a great visit with Soufiane! On time and pleasant experience- recognized my furnace needed to be replaced and got everything scheduled for the same week. Highly recommend!

Great service and reasonably priced. They came to provide a quote and understood what parts were required. Then following that came back and installed the unit without fuss a week later once the parts arrived. The technician was very knowledgeable and also friendly

Had good service in the past, not the cheapest, but got the job done when I needed them in the past. This time however was different, I waited all day for someone to get a plumber to me last week, Oct 07, 2021 I just put that off to a bad day. The plumber did his job well and quickly. Ordered me a new faucet and setup today to come back to do the install, even asked if I prefer Morning or Afternoon.

I picked Morning and found out after a few text and calls that no one noted that back at the office. Then was told they were no allowed to set the time. After 4 hours of waiting I get a call around 2pm that some is coming and will call when the plumber is 30 minutes out. At 4:25pm I get a call someone is one their way and should arrive in 20-30 minutes.

I calmly waited for 90 minutes and called back when no show, and was told they are contacting dispatch and someone (I love this someone) will call right back. 30 minutes later and no call, so I tried calling and all I get is the automated voice system. Tried 3 numbers all the same Got on their website and chatted with 2 people, both told me to call TOMORROW and gave me some scripted response.

All I wanted to know is window so I don't have to sit around ALL DAY waiting for someone to come. Please make this right. At this point I am VERY ANGRY AND FRUSTRATED by the level of (or lack of) service I have received.

Had the $99 special for an AC and Plumbing inspection. The inspections went fine. The recommendations were outrageous. Prior to this, I called for a clogged drain. Was going to be a $149 special. Ended up being over $600 since I stayed the wrong cause of the issue. It was a guess. Same procedure but over 4 times the amount. Then the results of the inspection, recommended new toilets for $2000 each, new water heater (40 gallon), non tankless for $3,200.

Then recently for the AC inspection. They said that it was a couple lbs low. They wanted $360 to test if there is a leak. Well the other company charged nothing since it you could see the signs of a leaky coil with a flashlight. I usually don't write reviews but two of my pet peeves is nickeling and dimming and baiting and switch. And this company seems to have these as a standard operating procedure.

I called in a non-emergency problem on Thursday afternoon for a Friday appointment, at the same time purchasing a one-year "protection plan." They ran the charge through, and *tentatively* scheduled an appointment for Friday ".between 9:00 AM and 7:00 PM, but the dispatcher will call you about 30-45 minutes before the repairman shows up, so you'll have time to get home." (What about if I have other things to do across town, or if traffic ties me up?

Why can't you narrow it down to morning or afternoon?) When I hadn't heard from them by 5:35 PM, I called to reschedule for Saturday, as we had dinner plans, and couldn't wait. I was told they'd be out on Saturday between 9:00 PM-5:00 PM, but at 3:45 PM, after not hearing from them, I called to cancel the service call, cancel the protection plan, and to tell them I was going to give them a couple of bad reviews.

The lady who answered the phone there told me the dispatcher had called me twice this afternoon. That's strange, as I've had my phone with me all afternoon, and it never rang, so either they're extremely inefficient, or they are out-and-out liars. We will never do business with them again! BTW--when we've done business with them in the past, we've found them to be a little on the expensive side.

During our annual plumbing inspection (part of their sham membership service) the guy said everything looked great but tried to sell me a water softener. No mention of the toilet that has been running for a week. I was hoping he would mention that and quote me on the repair. he did quote me after I told him I thought it might be running. I dont know what his inspection was designed to test for but it felt like it was just an opportunity to come out and Sell to me, not, you know, inspect my plumbing.

WAY expensive. Estimate to TRY to locate a POSSIBLE main line water leak - $479 PER HOUR! No guarantee of success. Does not include costs of repair. No estimate of how long the job would take. They could have just declined to do the job and may have had a chance of me calling them for help in the future if needed.

Village plumbing and air was hired to come over to our house and fix an issue that was the result of previously rendered services. They showed up and failed to cut the seal around our vent which resulted in paint peeling off the ceiling. The technician didn't bother to tell us about the damage to the bedroom ceiling in our newly remodeled house, left a mess all over the floor, and then proceeded to try and sell us an additional $3000 service.

Now we are in a fight with them over repairs and remedies. It's very obvious that air vents are caulked, and caulking needs to be cut or it will damage Sheetrock when the vent is removed. Not being told about the damage and having a mess left behind makes it even more absurd. We have eggshell paint so our entire ceiling will need to be repainted as a result of this. Terrible service, terrible customer service.

Very unreliable service and unprofessional. I realize that many companies are still struggling to keep up with demand after the winter storm, but it is still extremely unprofessional to cancel the day of service. They do not have enough people in the field to handle the amount of calls coming into the company. If you are not having an emergency, you will be bumped for someone who is having an emergency (because they do not have enough technicians in the field to handle routine calls and emergency calls).

Village Plumbing eventually reached out to me and refunded the $29, so I'm updating their rating a bit. I'm guessing someone more senior saw my review and got involved. The whole experience still left me rather unhappy, but I do have to give credit to the business for eventually doing the right thing. I've upped their score to 2 (from 1).

I have a mixed review about them. 1. They are expensive. Other plumbers laugh when they tell them I used Village Plumbing once. 2. They came out when I had an emergency (before membership). 3. They did not come out when I had an emergency although I have an annual membership. They told me they had to schedule me 2 weeks out. 4. They got the job done without cutting corners that one time. 5. They were also professional that one time. *Don't get the membership, because it is worthless.*

Does not honor written quote for replacing broken 1/2 galvanized pipe that busted during the freeze of 2021. I accepted the written quote and scheduled the repair order. When the crew showed up, the price changed to 3 times the written quote. If they did not honor the written quote, do you think they will honor or warranty their work is something is not done right?

Now I know why there were the only plumbers that answered the phones after the freeze. Scam artists that hide under a Master Plumber's license and good marketing. BEWARE OF THOSE SCAMMERS BTW they charged a $60 fee for the initial WORTHLESS QUOTE.

Use to be a wonderful company, now just all about the Benjamin's- show me the money.no more value customers.so sad.had appointment before the snow storm.put me off for over a month.pathetic.bno more customer loyalty.watch it they will now screw you.shameful

HORRIBLE scheduling process. Had a regular service appointment scheduled, and I requested morning service. The day of the service, they couldn't narrow it down any tighter than sometime between 8:30am and 4:30pm, and expected me to sit home all day waiting for service. Claimed they called their crew twice and asked them to call me. No call was ever received. They need a MUCH more customer-friendly scheduling process.

One star is being generous but technically it should be no stars at all after a two day wait with confirmed times but no show. I did not see or hear back from them the second day and called to get a response of " you're next in line but we don't know when, it can be 6pm". So why bother to give me a uncommitted time anyway and express the frustration of being pestered by a question.

I quickly cancelled the appointment to avoid all future potential problems or issues that can occur. It may just be a major business problem of not being able to properly schedule customers with available staff.

Customer service is good, I'll give them that. I called and a very nice lady answered the phone and scheduled a consultation for the same afternoon. The guy they sent over was also very nice, professional, and addressed all my concerns. Also, I wasn't charged a service fee for them coming out to give me an estimate. I asked the technician to install some dampers on my ducts in the attic and to figure out why the upstairs was so warm.

The technician suggested having an A/C return installed in a couple of upstairs bedrooms, adding some insulation to my attic, and installing an attic tent. Reasonable enough to increase efficiency, but then he sent me an estimate. The reason for the low rating is because of the quote and lack of workmanship I recieved. Almost $5000?! No, thank you!

I called another company and they quoted me the exact same work (including recharging the exterior condensor and cleaning the coils) for less than $2000. I decided to go with the other company instead because their estimate was MUCH more thorough. It turns out my system HAS dampers and my attic has ADEQUATE nsulation. Village Plumbing totally dropped the ball on this one. I don't think I will give them any more business in the future.