Mertz Plumbing

Our technician was competent and friendly. He explained everything that he was doing and why. And no more dripping shower.

Disappointed. I had Bob himself come out to do a job before and was pleased with his work for that job so I hired his team for a larger job. In the future, I would use a plumber that does the work himself. The crew that did the job this time didn't work on my house as if it were their house. I was reassured that the flow rate with pex will be at least as good as before pex and I don't need to go to a larger diameter pipe.

In reality, the flow rate was worse and the other noticeable problem was the decrease in the maximum water temperature in the winter which is probably a direct result from the decrease in flow rate and the thermostatic valve compensating. I am posting this about a year after the work was completed as the hot water issue is readily apparent in the cold winter months.

Prior to completion, I did test the flow rate and raised that concern again (as I did prior to starting the job), but at that point, the pipes are all installed, so what can you do. Yes, I was right, or start over? This has been an educational experience and a lesson in patience. To reiterate, either micro-manage or find another plumber.

Exceptional service and job well done. I won't hesitate to call them back for future issues.

Great experience. Prompt, friendly staff that get the job done quickly, professionally and at a VERY reasonable price. They installed a new water pressure regulator with ease. I would highly recommend Bob Mertz plumbing for all plumbing needs. Will definitely use them for all my plumbing repairs. Thank you. Service: Plumbing pipe repair

This is the first time that we needed a plumber at our current residence. Our sewage lines were backed up and raw sewage was overflowing in our basement and garage. We thought it was going to be the tree roots in our front yard that were blocking our sewage line. We called Mertz plumbing and they came out a couple of days later. We were expecting the cost to be at least $1500.

They diagnosed the problem as a clogged sewage line trap and unclogged it in 20 minutes. They were very honest and did not charge any unnecessary work. The cost was only $150. We could not be any happier and we will be using Mertz plumbing from now on. Very trustworthy and efficient

We called them for a water leak in our basement. The plumber, John came out the next day and found the leak upstairs. He did a great job! You could tell he knew what he was doing. Very professional. We would highly recommend them to anyone.

Called to set up an appointment, got one and the lady that helped me was nice. There was no issue with our location. Had to cancel due to a family medical issue. Called back to reschedule. I was met with a totally rude attitude from the female that answered the phone. She told me they didn't come out to our area. So. The only reason I'm giving them 2 stars is because of the first encounter. I called another plumber. Thanks to the call to reschedule, they lost a $700 call.

I have been using Mertz plumbing for a few years. They ALWAYS show up when they say. Everyone that has come is polite and professional, and takes the time to explain what needs done, what they did or plan B, if plan A doesn't work. I have a mechanic that I trust and am very loyal to, and have used for 25 years. Now I have a plumber.

You Cannot Find a More Honest, Reasonably Priced Plumber! If you want folks who take care of your needs honestly and with great integrity, look no further. I would trust them with the keys to my house. They will do only what is necessary, charge you a fair and reasonable price, (much less than comparable plumbers) and come as quickly as possible. (Once we had a gushing leak and they came within 20 minutes!) They are a throwback to the "good old days" of small, family-owned businesses.

Very high bill for minor PVC pipe and fittings. "These things are not carried on our trucks". Well then, what is? $88 trip charge includes first 45 minutes but if you don't clock them in the time mysteriously becomes 50 minutes and labor goes to $132. How is that right? Phone calls only provided "Sorry you feel that way but that's the charge". Plenty of other honest plumbers around!