Total Restoration

If you ever have a flood or a fire in your home or just want to renovate. CALL THESE GUYS! Everyone I have worked with here has been extremely professional and are experts in restoration. You will undoubtedly be satisfied with the service that TR provides. They will work with you through every step of the process! Definite 5 stars from me.

We used total restorations for my family business. I found them from google. We are very pleased with the services that Adam helped us with! Communication was well and the basement looks sooooo much better! I will for sure recommend them to others! Service: Sewage cleanup

We live in student apartments and were so thankful to have this team hired by our landlords. Will did a great job getting things dried out from the roof leak in our 2nd bedroom and came by to check on it at regular intervals until completed. Adam and the finishing team did a great job with communication as far as when to expect them and what to expect to wrap up the work.

The ceiling looks better than when we moved in and I could not be happier with the professionalism of this team. I have a newborn AND was working full time from home - and they worked quietly, quickly, and as efficiently as possible.

They did great and fast work. They stayed in contact with me every step of the way. They came out the day I called and asked for help. Thank you guys! Service: Water damage-related mold removal

The team at Total Restoration helped us deal with the stress of a water leak that soaked the ceiling drywall in our condo. Paul and Adam were wonderful. Paul did the first inspection, thoroughly reviewed their process and answered our questions. Paul and Adam set up all the equipment within hours of our call requesting they fix the problem. They were great about making appointments, were prompt and were friendly and very easy to work with. I would highly recommend Total Restoration and will use them again, if needed.

ZERO STARS! We had garage roof damage from a tree branch falling in mid-March. Recommend by insurance company. They came out for estimate March 31st. Took them 6 WEEKS to cover hole in the roof with a tarp & only after numerous UNRETURNED calls & texts to "Dodd". They FINALLY came out 2 weeks ago to repair roof. They left roofing nails & bits of shingles all over yard & NEW gravel driveway. Had to use our push broom & leaf blower to "clean-up" Gutters & leaf guards are still NOT installed. "Dodd" the project manager still wont return our calls or texts.

We NEED this job completed NOW! I think 2 1/2 months is plenty of time. If the job was too small to be important they shouldn't have bid on it. We will NEVER use this company again & we recommend no one else does either. Reporting to BBB as well. Very UPROFESSIONAL.

Bobby, Adam, Paul and Billy were quick to come to our rescue after our sump pump failed flooding our entire basement. They have been very attentive, knowledgable, and helpful during this whole process. They even helped advise me on what exactly to take pictures of for insurance purposes. If you sadly ever have a flood, I highly recommend these guys!

When we had desperate need for cleaning and demolition on an apartment, Adam and Darian were quick to respond to the scene and very well with communication during the whole project. I highly recommend this crew and this company!

Billy, Adam, and Vincent were awesome. Called them at 9pm and they were on site in 2 hours cleaning up from a damaged sump pump. They were there until 3am and then back that same day at 9am. These guys were great, honest, respectful, everything. Glad these guys could come to the rescue. Service: Water damage-related cleanup & repair

(Indianapolis, IN) We had water damage at a home we recently purchased and things were going great working with Total Restoration as far as the assessments and estimate. However, when it came time to get scheduled, they all of a sudden told me, "We will refer you to another company. We had a lot of recent turn over and won't be able to get you in until after the holidays." So they referred me to someone who works for "Gutters Plus" who was a joke and told me, "I THINK I can try to make it look good, but I can't guarantee anything." I called Total Restoration back and said we were fine waiting until after the holidays, but they told me that they just "couldn't do our job." So, we had to start back at square one. At the end of the day, when all was said and done, we finally got our repair done, but not until after Christmas anyway.

The Cause: Water Damage from main hot water hookup in 2nd floor laundry room. -The Total Restoration Team was amazing. From the crew that walked in to tear my house apart to start the drying process, to the follow up calls, and the final insurance quote, they knocked it out of the park, considering the situation. The crew that arrived to start the clean up worked around my young kids and dogs.

They were considerate and understanding of their need to watch what was happening in their home and answered my ever growing list of questions. I would highly recommend this privately owned small business to everyone. They will get the job done right and as quickly as possible. If we ever have an issue like this again, they will be the first call.

Total Restoration is a great company with which to work. They came the same day my insurance agent called them and began to immediately take care of my water damage (which was huge). All of the workers were polite, responsive to my questions and did a great job. The project manager, Jessica Clingler, was a tremendous help in scheduling the work with the different vendors.

It was a tremendous relief to me that I did not have to locate all of those different vendors. Jessica told me that it would take about two months to get all of the work completed and she was right on target. I am totally satisfied with what Total Restoration did for me.

We had flood damage to my basement business office (1500 sq ft). The Restoration staff were above average from water removal, removal of base boards and replacing to flour covering and touch up with paint. Cabinets were replaced While there were some delays for a variety of reasons it could be overlooked due to the location. All disposable waste was removed from the work area and our home. Lowell Volmer

3 months ago I found a issue with my dryer vent being apart in my ceiling and years of lint exhausted into the rafters. Further inspection found moisture and mildew along with siding damage to the exterior. I met with Caleb and my insurance adjuster and we settled on what needed to be done and the estimated cost to repair. Insurance paid me after subtracting my deductible and that's when things went bad.

My project manager Lance Stewart was 2 hours late to go over the time line and work they were going to do and answer any questions I might have. I asked how long I should expect the repairs to take and he explained he is instructed to tell everyone 5-6 weeks but he felt it would be done in 3-4. I was happy with that and paid them the %50 down to start the work.

That was over 5 weeks ago! I started reaching out to Lance after the 3rd week and have left him 6 messages on his voice mail and 2 at the office. Only once did Lance ever answer and 1 time he sent a text that stated he was in a meeting and would call me back. That never happened! I finally called the office and asked for upper management and was told someone would call me back.

When the manager did return my call a few hours later I was told they could not find anyone to do the repairs at the price I was quoted and also submitted to my insurance. I asked him what was there that could be done and was told "nothing, I cant help you." When I asked what about the money I already paid them 5 weeks ago he said that he will submit a return with the girls in the office. Meanwhile I still have holes in my ceiling and wall and a exhaust tube leaking into the rafters and have not received my refund. Curtis G.

They were prompt at first at trying to remove the moisture from the floors from the flood. After that it was horrible. It took 4 weeks for the flooring guy to come to our house and show us options. When he arrived he had brought the wrong samples, no problem stuff happens. We picked out a floor and never heard back from them. We decided to have the cabinets replaced as well, same deal they came out and took measurements and never returned. I would not recommend.

Within 48 hours of the first call, they had a team here to find the scope of the damage, removal of wet materials and a system for drying. All of this was done with courtesy and respect for our home and us. When they came back the next day, the estimator was at our home and Heather arrived about the same time. Heather explained how the job would lay out and followed up when the carpenter was done. All of this was done in a very professional manner, but very friendly. Thanks for your good work. Well done! Beki Bennett

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value 1 star. would not recommend. The worst. Not timely. Lied about ability to do repairs. Paid off just to get them out of my house. second guy did his best to repair the unrepairable. Will never use and need to forewarn insurance company. now to find someone to do it for me right.

Cory and Apryl were good to work with. They provided accurate and responsive service. We used them for our initial water damage project and then because of the service continued with a new flooring project. Services: Flooring, Water damage cleanup

Cory and his team did outstanding work on our home. We had experienced water damage throughout the home. TR replaced dry-wall, hardwood floors, countertops, cabinets, and paint throughout. We are very pleased with the end result. Cory was timely in his follow-up and did a great job keeping his team on schedule. All on the team were very professional. We can't thank Cory enough for digging in and getting this project completed to our expectations!

Trust that they will do what they say. I don't recommend anyone hold their breath while waiting for Total Restoration to communicate in a timely manner. Their people are terrible at follow up. Worst company I've ever dealt with, with regard to knowing what was going one.

I had a flood in late Oct. from the condo above. Total Restoration was the co. suggested by my ins. Cory Lee, the project manager was great scheduling workers and keeping me informed. It took months but all is back to normal. There wasn't anything I asked that he didn't make happen. I would recommend Total Restoration. A sincere thank you to the crew that did the work and especially Cory for his leadership. J. B.

Best we've ever had! So nice to be able to trust that the work is going to be done right the first time. Lance was extremely personable and helpful and the entire process went smoothly. Highly recommend. Services: Sewage cleanup, Flooring, Painting, Plumbing, Remodelling, Water damage cleanup

I had a clog in pipes upstairs which flooded downstairs. Cory Lee, was immediately here to calm my fears about the restoration project's scope and timeframe. He and his team were respectful of my home, with. masks, booties, and they were genuinely courteous as I had never had such a large job, since my home was built. His team included so many, men and women all of the same level of professionalism.

I hate that I did not get more names but Robert, and Walt, and all who worked on my home need kudos! Matt and the woman who took my original call provided such a calming presence cause I gotta tell ya, I was a novice to this process and everything they said they would do, is what they did! Thank you and I love my home again!

Please don't hire Total Restoration. We had a house fire in 2014. The work they did was horrible and basically so unprofessional. They hire outside help. They do everything half way, they put our doors on backwards, we constantly had water leaks from the roof we had put on, unfinished dry wall, clumps and lumps around every door and down stairs.

They are so stupid, they put our kitchen island 2 feet from fridge. Of course we had them move it. Still have water leak in family room, because they wanted to save money by not removing, retractable awning. Nail pits on ceilings, not to mention we are still finding roofing nails on ground. We called our insurance company to stop payment, but it was to late. I have pictures of the poor workmanship they offer

We used Total Restoration for my parents condo. There was a leak in the bathroom and they took care of it even replacing the granite counters because the backsplash cracked when removing it from the wall. I apreciated the owner of the company calling me to make sure everything was going well.

Total Restoration is fantastic. My basement flooded and they came in and dried it out and restored it. My basement looks better than it ever has, thanks to Corey and Total Restoration

THESE PEOPLE ARE THE WORST TO DEAL WITH. SAID IT WOULD TAKE A WEEK OR 2. IT TOOK 3 MONTHS. THEY HAVE WORKERS THAT ALREADY HAVE DAY JOBS PERFORM THE WORK WHICH CAUSES DELAYS DUE TO THEM HAVING TO WORK THEIR OTHER JOBS. I HAD TO DO A LOT OF THE WORK MYSELF AND THEY WOULDN'T SHOW UP UNTIL NOON OR AFTER. I HAD TO HAVE A BUDDY HELP ME TO FINISH THE. GARAGE TRIM AND SOME INTERIOR TRIM BECAUSE THEIR TRIM DUDE TOM WAS A JOKE. PROJECT MANAGER ROB SHOWED UP ONCE DURING THE WHOLE PROJECT. BAD AT RETURNING PHONE CALLS. RUDE ON THE PHONE. THE DRYWALL WORK WAS THE WORST I HAVE EVER SEEN. IT LOOKED LIKE A 5 YEAR OLD DID IT.

I HAD TO END UP SANDING A LOT OF IT TO FIX IT OTHERWISE THEY WERE GOING TO PAINT RIGHT OVER IT. LOL. THE TRIM DUDE WAS SLOW AND I HAD TO PROVIDE HIM WITH BASIC TOOLS TO HELP HIM ALONG. PATHETIC! I DO NOT RECOMMEND THIS COMPANY AND WILL NEVER USE THEM AGAIN. I AM TELLING EVERYONE I KNOW ABOUT THEM SO THEY DON'T GO THROUGH WHAT I DID. WORST HOME PROJECT I HAVE EVER WITNESSED. WHAT A MESS IT WAS FROM START TO FINISH! LESSON LEARNED. STAY AWAY FROM THESE PEOPLE.

Highly do not recommend this organization. The PM is young and arrogant. Investment is not worth triple the cost that they charge versus other similar providers.

If it were an option to give Total Restoration 10 stars I would! I cannot speak more highly of this company and the individuals they employ! I have been working with them over the past 2 months to recover from an arson fire that happened at my apartment complex and they have helped make this very unfortunate situation bearable. Their quick communication, kindness, and genuine care for their clients makes them so great. I would recommend them to anyone!

I contacted Total Restoration about getting an estimate for repair work following a fire. Mary, in the office, took all the information, and she requested that the tenant be available to let the estimator into the property, and asked to see the estimate from the insurance company, which I provided. But on the scheduled day, the estimator, according to the tenant, who took off work to let someone in, didn't show.

When I asked Mary about this, she said she would check. Then silence. I then emailed to ask about what happened: silence. Subsequent phone calls were not returned. Follow-up emails, ignored. Lost a precious week from this stone-walling. A total stranger would afford more courtesy than this outfit. Contact at your own risk.

Please take this as a place holder for a write up on a 3 month shipwreck! In the meantime, sit back, relax and search for another place for your needs!