Weaklands Heating & Air Conditioning

The work Weakland did was fine; the customer service horrific. Anna was continually harassing my realtor and myself during a trying time selling my elderly father's property. This was after a 20 year history with my father and his heating and air unit. She made questionable comments regarding Christmas gifts from my father, as well as requesting a decorative item she had seen in his home. Highly inappropriate comments from a service provider to or about an elderly client. Very unprofessional and unpleasant.

Weaklands replaced our heating and cooling system when we first moved into our home eight years ago. They have been maintaining it ever since and we highly recommend them. Their work is the highest quality and the cost is more than reasonable. Service: Heating system maintenance

Anna and Kirk go above and beyond. They exceeded my high expectations. I called in the morning, and despite their busy schedule, Kirk fixed my broken furnace that afternoon. Without getting into the details, it was clear that Anna had her hands full attending urgent family needs. Yet, she went out of her way to get me on the schedule. They model what a small business should look like.

Kirk and Anna have the most responsive and technically expert company. They responded immediately on new years day, solved the issue, which took a lot of effort as my furnace is not a mainstream brand. Love Weakland! Kirk fixed the igniter issue, and id'd a root cause. Thanks to them!

Critical: Professionalism Not professional at all, owner Anna is extremely rude

Our furnace died a few years ago on Thanksgiving Day. The owner and his wife came out that day. He diagnosed the problem, and repaired it. and it was snowing. Excellent work; wonderful response; nice people. Services: Heating system repair, Heating system installation, Heating system maintenance, Install thermostat, Water heater repair, Thermostat repair

Weaklands converted my home from hot water baseboard heating to ducted forced air central Heat and Air. They installed ductwork, vents, furnace and central air. They were professional, provided excellent service and I couldn't be happier! Services: Heating system installation, HVAC duct & vent installation, Install thermostat, Install AC

Kirk is honest, kind and thorough. His recommendations saved our lives and home because a "reputable" large HVAC business performed some awful work. I HIGHLY recommend that folks to use this company over the larger, local HVAC companies.

We've used Weaklands for years for preventative maintenance on our HVAC system. The furnace was getting ancient and it was time to get a new one. The price was really reasonable and we also had our 43 year old dryer vent replaced since it was kind of built jacked up when they built the house. Thank you Kirk!

Since morning moving to Reno to care for my aging father, they have been the only contractor we have used. They have always been professional, friendly and get the job done correctly! Thank you all for your time and great service! I would recommend them to anyone!

Excellent honest service. The owner is a caring and competent technician.

Great service from these guys. In and out in one day. Also, the best price on town. Thanks.

Too busy and won't even make an appointment to service an air conditioning unit. I will NEVER call them again. **UPDATE** 5 minutes after posting this I received a call back telling me that they can't take any new customers because an employee passed away last week from a terminal illness. - I'm very sorry for your loss but trying to shame me on the phone for this review is disgusting.

I called your competitor down the street and they will be here tomorrow. **UPDATE #2** Shannon, you can spin this any which way you wish. First and foremost I was never disrespectful or rude to you on the phone - no one like a liar and you made it clear that you were not taking on any new customers never mentioning anything about "for a few weeks".

When I asked to schedule an appointment for my 81 and 86 year old parents, you asked if we were an existing customer. I replied no and you said that you were sorry and were not taking on any new customers (period). My reply to you was how surprised I am to hear you did not want any new customers and that I would reflect that in my yelp review. Your call back to me was after you saw that I actually posted this review and at that point you told me about your terminally ill employee that passed away last week.

As a business owner myself, I understand how our employees become part of our family and as I stated before, I am truly sorry for your loss. What is disheartening to me is that you actually never mentioned any of this in our first conversation and now you want to spin your lack of communication onto me for giving you this low score review. I am demoting this review now from one star to NONE - the score you deserve for the way you have handled a potential customer and now others can read this and decide if they want to do business with you.

Can't say enough good about Kirk and the gang. AC dies Wed Night and by Thursday we are up and running with a new AC unit and Furnace after our almost 30 year old system died. Reasonably priced and no pressure up-sell to a system we didn't need.

The tech, Wayne was super friendly and helpful. And when it came time to setting up the settings and making sure everything worked, he checked all of it right in front of me. Meanwhile, the lady on the phone was was super nice with helping me register it. We got the thing registered and the app setup on my phone in maybe 5 minutes.

Had a disturbing conversation on the phone with a woman here once. Trying to get information about an installation they did. Woman sounded like she may have been drinking possibly? The bottom line is my opinion is I received no cooperation and any kind of proof that this company had competence in the HVAC industry that I could trust. Maybe they just had the wrong person answering their phones? Did not inspire confidence to this reviewer.

Okay, I write this knowing that no one can keep everyone happy, especially in hvac, plumbing, general contractor work or the other services one needs when it comes to your home. However, Weaklands absolutely does their heat to do just that.keep you happy and warm/cool when you need it. I can't say enough about Kirk and his helper, they were clean, courteous, knowledgeable and friendly.

They held conversations not because they had to but because they wanted to and it wasn't fluffbit was about what was happening, why and what they were going to do to fix it. They are a locally, family-owned business and if you live in the Reno area you should be using Weaklands for all your HVAC needs. And to add the final cherry on top.price, what can I say it's reasonable to the point it makes others quotes unreasonable.

The added value of their mentality of family being brought into their work in worth so much more than even monetary savings. The office personnel were courteous and patient in explaining the bill and the service. All around a class act from everyone there. Thanks Weaklands!

My ac went out yesterday and i called Weaklands. they explained they were very busy but could come out at the end of the day. The owner and his wife showed up to fix the ac and saved the day! This family business deserves recognition for going above and beyond.

This company went above and beyond to get my heater working correctly. Exceeded my expectations. What more can you ask for. Good job, thank you Kirk, Anna, Wayne and Shannon.

I've been doing business with Weakland's Heating since 2001 where they have done everything from installing complete systems in two different houses to talking to me on the phone with expert advice. Kirk, Anna, and Shannon have always exceeded my expectations and I would recommend them to anyone.

His work is technically acceptable but, completely overcharges for labor. His daughter handles the office and billing.she is extremely unprofessional, rude, unpleasant and downright mean spirited. Would not recommend this business at all.