Magnolia Plumbing

Over-promised, over-charged, and now harassing me to pay the balance of an invoice for work that was not completed by them. I hired Magnolia to finish installing a mini-split HVAC system that was started by another company, but that GC and I parted ways. Magnolia promised that they had a condenser in stock and convinced me to cancel an order with another company, while charging more for the same product.

That promise was false and I still had to wait several weeks for delivery. Along the way towards waiting for installation, I had to remind them to come and run a control wire before I put walls up in the house, a time they could have spent to also trace line sets and the like and generally prepare for the work that would be more difficult when walls were put in.

Once installation day finally came, their install team did some things okay, but they admitted that they had never installed this type of Mitsubishi system before and spent hours on the phone with Mitsubishi tech support. Those line sets I mentioned? Well, they didn't trace them and ended up wiring things incorrectly on a second day for a job that should have taken one day.

I received some excuse from a manager that they would have to come back out with some sort of heat sensing thermal camera--of course at additional cost. Then they disappeared for months. I emailed and texted the install manager on when they would come back to finish, troubleshoot their mistakes, and install covers. Nothing. I ended up hiring a third company to fix the installation.

That company knew what it was doing, traced the line sets using common sense instead of a thermal camera, fixed the wiring mistakes and got the system running in a few hours. Finally, I was happy, and thought all was okay since I had already paid Magnolia a significant sum. However, Magnolia's billing department surfaced like a greedy Jaws wannabe and tried to get me to pay for work they never finished (and was completed by that other company). Unbelievable.

Do not be fooled by their shiny vans. This is a terrible company and they will fleece you given the chance. For the amount they charge for service, one would expect a much more professional and worry-free experience. Not so. Avoid them.

Stay away from this company. I called them because they are in my neighborhood and I want to support them but they are very expensive and they charged me $1250, to unclog the line and charged $75 dispatch fee. $400 to take the toilet out and put it back. Very poor service and unprofessional. Never use them again.

I wouldn't call them again. They try to oversell. Service: Repair toilet

Very unprofessional to be smoking cigarettes in our underground parking garage while working. Thank for making our cars smell like smoke.

Critical: Professionalism, Punctuality Scheduled an appointment. They didn't show up. I can't work from home so I had to take a day off and they still didn't show. Avoid them if you need a timely and professional service

Magnolia Plumbing Service. A couple of days ago I noticed water was leaking from my hot water tank. Call around for estimates for a tankless water system but was shock at the prices. I call several companies for the estimate and decided to go with a regular tank water heater. I chose Magnolia Plumbing to replace my tank. The plumbing service technician was mainly why I chose this company.

He followed up that night with a call to see if I made a decision to go with his company. He saw that my water was ready to go and to call in the morning if I had any problems. Sure enough, that night the water tank fail and water all over the place. I called the plumbing technician Pasquale Skok, he call back and told he would check his schedule and see if he could come that morning.

He did come and installed my new water heater and this is the first time that I received such great service from a Plumbing company. Magnolia Plumbing your technician is a true value to your company. He is probably why I will do business with your company in the future. As long as to send Pasquale to do the job. Thanks Pasquale for your sincere help. Alonzo F

Duane was awesome. The services were expensive but it was an emergency. Duane explained well everything they were doing and worked very quickly. They tidied up after themselves and even offered to help with some other bits and pieces that needed doing for no charge. Would definitely use magnolia again and Duane in particular. Services: Repair pipe, Unclog drain

I just want to thank you for the very quick response to our need of replacing the water heaters yesterday in a very short request. The job was completed to our satisfaction. Kim will be sending you a signed contract for the water meter installation.

Joe, the guys did a great job. Andre was out first thing yesterday morning and Carlos got the wall painted. They were done by early afternoon. I really appreciate all the hard work you guys did and for taking my call on Easter Sunday (please tell him I'm sorry to have interrupted). Have a great summer.

Michael, I had the opportunity to stop by (my rental property) and see your work over the weekend and was really pleased with the outcome. Thank you for doing such a nice job!

Mr. Geovonn Y. showed up promptly at 8:00A ready to work. From the introduction to his departure, total professionalism. He began with summarizing what he had been informed the issues might be. He asked for my input and confirmation.

Magnolia gave professional and punctual service and I have used their service for several years.

Carlos was extremely professional as well as knowledgeable about the problem I was having with my PTAC air conditioner short cycling the cool air. He was done in a jiffy and didn't waste time because he knew I had an appointment to make.

Carlos is a great plumber. I have been using his services for a number of years. He's knowledgeable of all plumbing issues, patient with his explanations, and just an overall pleasant individual to work with.

We had a gas line issue come up unexpectedly during chimney repairs. Magnolia sent Humberto that day to decide the scope of work and parts needed. Humberto came back the next day and took care of the issue within about 20 min.

I was so glad to see Samuel M. Today 3/11/16 after spending 2 super hot days and nights in my home. He was professional and courteous. Samuel came in and found the problem with the furnace right away.

I called Magnolia Plumbing and they came on time and solved my problem quickly. The lead technician Kenny Taylor was very friendly and professional. They left my bathroom very clean considering what had to be done.

Sam was very professional, knowledgeable and honest. He first off fixed the mess the previous worker from a company that shall remain nameless had made, then quickly diagnosed the problem and promptly fixed it.

I have experienced numerous pin-hole leaks in my water piping over the past 28 years. The original piping was Type M copper and appeared to corrode extensively due primarily to the chemicals in the water supply.

The techican was outstanding. He was very professional and on time to provide outstanding customer service. He explained in detail the entire procedures to repair my plumbing problem. The customer service reps were instrumental in changing my dates to accompany the home association policies.

Charles was very professional, even when our tenant would not comply as he was conducting the work. I would like to request that Charles conduct all our company service calls

Though this was the first time I used Magnolia, you came highly recommended. Andre was just wonderful! He really helped me out. I will be using Magnolia in the future.