A #1 Air Plumbing

Can't trust this company. Will come for a routine check and upsell services to make a commission. They came in and scratched our hardwood floors and left our attic door messed up during the 2nd visit. We just renovated our entire house, which is why they said we need to clean the dust in the vents. Their customer service team says the damages were already there. Yes, that's possible since we just renovated the house. Get out of here with that nonsense.

If you want to be price gouged and upsold.then sure they're great. $1300 to replace a capacitor.on a 2 year old system. No, I will not join your "club".

These guys did a good job on the repair. The rep was professional and went through a series of diagnostic checks to determine that the capacitor needed to be replaced in the unit. That's where the fun starts. The charge for that capacitor was $450! It sounded like a lot to me but since it was 105 degrees outside and we needed the AC fixed I paid it.

I thought maybe there was something special about the ones they use for AC maybe. I was wrong. Upon doing a little research I find that the usual cost for this part is about $25-$50! I found the exact same model number they installed online for under $25. So they hit me with a 1500% markup! Moral of the story is that I would not recommend using these guys with that level of markup on parts. Extrapolating if I needed a $200 part it would have cost me $2000!

No thanks. I am ashamed that I used these guys and got suckered on this part and feel duty bound to alert others to this scam. They got me. Don't let them get you too. Find yourself a smaller outfit who will be a little more honorable with its customers.

I contacted A#1air to come out and diagnose my issue with my air conditioner the agent was prompt and on time he was very courteous & professional which was a plus. The dismay came with his estimate of the services he said I needed. Times are hard for everyone but you try and take a vantage of a customer to ensure you have food on your table by taking food from somebody else's table with a bogus estimate is unacceptable.

The gentleman gave me an estimate of $6700 to repair $12,997 to replace a unit that wasn't broken. I decided to seek a second opinion which the quote of $535.00 was all needed to repair this issue. I'm not sure if his misdiagnosis was intentional for financial gain or if he is just not a skilled electrician nevertheless he's a representation of this company I will not recommend this company to anyone as this may be an ongoing practice that they promote their agent's to do to get over on the consumers.

I reached back out to the agent to advise of the second estimate and he told me that A#1 is a large company and that's their prices point blank he said he has a company point sheet that he works from and his quote was based off that. Please get a second opinion on all estimates. Deceptive pricing is illegal.

First, I should start with saying my first impression/contact was with Steve (sales) who sold us on using A#1. He was kind, understanding and not pushy. As we all know "first impression" means everything, so he did his job. We agreed to replacing whole new system A/C, furnace, coils and duct cleaning. The two a/c techs were just wonderful, very polite, professional and knowledgeable.

They did a great job, they deserve a raise or some recognition for there hard work. Plus, they were very careful while having to work around all my flower beds. I was worried, but then had NO worries. Great job! Thank you

Our air Conditioning went out last night around 630. We called A#1 Air, the call was answered quickly and even though it was after hours we had a service tech out at our house at midnight Milton quickly assessed the outdoor unit and told us the capacitor needed to be replaced. He finished his job quickly and air conditioning started cooling the house immediately. Great job A#1 Air - THANK YOU SO MUCH

Do not use this company! Bought new a/c and heating units. They installed way to small and charged for bigger units.

I would not reccommend A # 1 air to any one to fix anything. They are the worst. I called them because of a leak in my ceiling from my AC Unit. Jason came out and had me thinking I was about to experience an HVAC apocalypse. He gave me 5 different suggestions replace the unit, replace the coils etc. Then he says well your unit is low on Freon and I can add more to your unit and that will stop the coils from freezing and thawing.

I told hiim that what he was saying didn't make any sense to me but he is the "expert". No sooner than he left, my ceiling started leaking again. I called back three times for a new technician but after thinking about it I figured the next guy is going to go in for the "kill" after Jason set it up with the obligatory Replace the unit replace the coils etc.

My unit is only 5 years old. Well anyways, I have accepted this L(oss). Again try them at your own risk. Update: June 18, 2022*** A#1 Air was willing to work with me. I worked with Kendra who went above and beyond to help me with my complaint she followed through all the way to the end. I am very thankful fot her dedication.

I would NOT recommend A1 Air for a new HVAC purchase and install. Despite Chase's (the sales person) repeated emphasis on how much they value satisfied customers, that was not my experience. Their 100% satisfaction guarantee appears nothing more than a marketing slogan, with no real follow up or concern for the actual experience. My install two weeks ago was completed late afternoon.

We left the house and returned several hours later to find the master bedroom at 79 degrees. Clearly the unit was not working. I called A1 to get someone to address the situation. After some polite insistence, they agreed to send a tech that evening. It turns out the duct work in the attic was not connected and the line from the condenser unit was leaking profusely.

For the record, Alejandro, the late night service tech deserves a "10" for finding both major installation issues and staying 4+ hours, until 2am to rectify the situation. No one from A1 contacted me as a follow up ( I know the issues were documented and communicated by Alejandro) and to see if I had any further concerns. Later, I received the text survey regarding my experience and rated my experience as a "1" (worst) and further indicated that I would not recommend them.

No response. Nothing says "we don't care" like not responding to direct customer feedback. Why bother asking? Finally, after two weeks I contacted the permit department to see if I needed an inspection with the city which they are supposed to coordinate. It turns out I am required to have one. I am convinced that had I not called, it would not have occurred. Overall, a really poor experience and a repeated lack of concern by A1. My next repair or install will be done with the many other reputable companies in the area

We had a problem with our AC system and called A #1 Air to look at it. The technician who came out checked our system and initially recommended a $1,000 thorough cleaning of our inside unit. Then after checking our outside unit and freon his recommendation changed and stated we need to replace our whole AC system. The technician scheduled an appointment with a salesman a few days later.

The salesman came over checked our AC system and made some measurements. He then gave us a list of options for the replacement of our AC system. It was clear he wanted to sell us a new AC system that day. We explained that we weren't ready to decide without a second opinion. The salesman's friendly deminer quickly changed. He stated we needed to make a decision soon or we would not have a working AC system going into the hottest part of the year.

We had another company come out to check our AC system that was a referral from a family member. We did not tell the second company that A #1 Air had checked the system a few days before. The technician from the second company reported that he could not find anything wrong with our AC system and that there was nothing he could do to make it run any better.

That in fact giving the age of our AC system it's functioning quite well. A#1 Air doesn't seem to want to give customers honest assessments of their current AC equipment and would rather sell new AC systems.

We received excellent service from A#1 Air's team of Steve B. and Kaylie G on May 25, 2022. They came the same day we called for service and were very polite, friendly, knowledgeable, and quick. The price was also reasonable. We have used A#1 several times in the last 15 years and highly recommend them! Service:A/C system maintenance

I purchased an AC unit in 2015. Every year my unit freezes and every year I have to pay hundreds of dollars in repairs and freon. Some years it takes several trips from different service technicians to diagnose the problem. Today we spent over 700.00. With the money that I have spent in repairs over the years plus the money we pay for their membership we could have purchased a quality unit from a reputable company that stands by their product and provides a warranty with actual coverage.

I have never been so disappointed in a product, a company and the service provided. What a waste of money. Don't be duped by their advertising. "Guaranteed right day or night" and "100% satisfaction guarantee" are words this company does not stand behind.

A#1 (Randy Mckinzie) came out to assess our air conditioner since it wasn't cooling. He told me it leaking refrigerant and we needed to replace the evaporator coil. Luckily, it was cover under the warranty so we weren't out any money. He was professional, very friendly, patient and explained everything to me. Although, the part needed to be order they got back to us within a few days and had a technician (Drake T) come out and install it.

He was also professional and friendly and made everything an easy process. I really appreciate A#1 coming out and fixing our problems If we have anything else come up we will call them back for sure.

Buyer beware is advised when dealing with these "salesmen." We had a coil freeze in July 2021. They convinced us we needed this $7000.00 repair and installation of 2, A1 Air Next generation Green Air systems. (No new coil) This would fix our problem, and make the air so much cleaner. Well what it did was increase our electric bill by 1/3 every month.

Then 6 months later when it starts to get warm the unit is not working correctly again. So they come out and tell me it's the same coil and needs to be replaced at another pricey fix. We called another local company for a second opinion. Yes coil needed replaced and should've been the first time, not t9 mention this company did it $1000 cheaper.

The extra $7k we wasted on that fix was not needed in their opinion. The coil would've fixed our problem and saved us $7k that we are still paying on thanks to A1's convenient financing! Thanks for nothing A1 Air. Me nor my family members or friends will EVER use these guys again. They are about repairs that insure future repairs. BEWARE AND GET ANOTHER OPINION. My fault and learned my lesson trusting them.

Just a warning but if you are considering A#1 Air for replacing your AC/heating unit, you might want to rethink it. They installed one for us a few years ago and took some shortcuts without our permission and now they want to charge us $1500 to fix the errors that they caused. At the time they installed the unit we bought a 10 year labor and 10 year parts "carefree guarantee".

The repairs that they are suggesting are outside of that "carefree guarantee". The paperwork they left for us states: My promise to you! " Any time you believe that we have not lived up to our promise of great service, quality or value, call us! " James & Sherry Green, Owners A#1 Air 972-242-2665 Calling customer service at their company is a waste of time. Unfortunately, the people on the other end of the phone do not understand the business or the technical aspects of a heating and air conditioning unit.

Jonathan came out to install a surge protector on our home. We provided the surge protector itself, but he had a great switch cover for it and installed it seamlessly. He was helpful, patient, and explained everything very well. Will recommend them and use them in the future!

A number one air told me that my gas furnace had to be moved to the attic because it was out of code and that I needed a new one, which wasn't a surprise. They also told me that my gas lines didn't meet city ordinance and had to be completely replaced ($10k). When the city inspector came out he said that both things were actually in compliance with city code. A#Air said that city code was substandard, that the house was old and they believed that safety issues existed.

I already paid in full for the work and pitched a fit. I had everything documented with pictures and had communicated with them a lot throughout the process. They met with me then agreed to refund the cost of moving the furnace to the attic's and the cost of installing a new gas line. I was very very satisfied with that, but it did take a lot of time and energy to get it done.

When they moved my furnace to the attic, huge holes were left in the closet where it had been - on the floor and in the walls - and the former access to the attic had been left open. Mice quickly invaded the house. I was told they weren't responsible for repairs, but they taped a cardboard box over my attic access because heat was pouring into the house.

They should've told me I'd have to pay for flooring in sheet rock and work, it was a surprise. Ended up costing me $700. When they moved the furnace, the tech didn't The former gas line and left it sticking up 4 inches above the floor. He also didn't remove other connections to the furnace in, so that was all included in the $700.

They refunded me for that in full. They also paid for the pest control company to come out and get rid of the mice. When I needed my old electrical system upgraded last year, they were $2000 higher than everybody else and said I needed a whole home surge protector for $2000 and that it was required by city code. I gave the bid to another company but was aggravated with having received a much higher bid from a company I did regular business with.

I finally talked to them about it. Found out that the whole home surge protector makes the house much safer and what is convinced that it was worth the money, although I haven't yet been able to afford it. They said the code thing was because National codes were higher and stronger than Dallas codes, but cities are allowed to write and enforce their own codes.

Everyone at this company is professional and pleasant, they want to do the right thing. I continue to maintain annual contract with them to keep my furnace and air conditioner working properly. Be aware that the techs Get commission from their sales, so check consumer reports for the best system and shop around. I ended up getting my new central heat and air from a number one because I trusted them. Who's my writing from five stars to four stars due to the tons of stress time and energy it took to handle the code/not code issues.

I felt I'd been lied to and spent a ton more money than I should have had to. If they haven't done the right thing, I was prepared to see them in file complaints with the state board. They did the right thing though, so I will continue to use them.

Your unstable technician in truck #06 just tried to run me down and threaten me on the PGBT at 3:40 PM today. It seems that his simple mind can't comprehend that the left lane is for passing and when I overlook it threatened his already fragile masculinity so he had to act out. I stingily suggest you review the people you put in these customer-facing positions.

***Update March 02, 2022 I posted on Nextdoor about this. To my surprise, It appears, I am not alone. I received nearly 500 reactions and nearly 300 comments from consumers whose had very similar and some, even worse experience with this company. I saw that the owner responded to my Yelp review and has asked me to call them. They have my number. Why ask me here to call? Theater?

My advice: BE HONEST and do not assume all women know nothing about construction parts and their pricing. A couple of the comments on Nextdoor stated that A#1Air technicians are on commission and anything that they can add on as mark-up to parts and or labor increases their commission. I do not know this for a fact, but these are statements from their past and not-returning customers.

Others claimed that this company even offers their "own" financing and that they are still paying for their bill, years later. Again, I cannot confirm this, but these are statements from past clients. End of update. If I can give them ZERO stars, I will. Consumers beware. This company will rip you off! They tried it with me, except I know my pricing from being around contractors a lot, as a Real Estate broker.

So first, I answered their Ad which was forwarded to me by a friend. It said $39 to tune up your heater and since I have dual zones, it's multiplied by 2. That's totally fine. Then I told them that I needed one of the filters changed. I was advised that if they provided the filter, the price would be higher. I also said it's fine. I do understand businesses have mark-ups.but to a reasonable point.

They wanted to charge me $127.00 for a $16.00 filter! Omg! Then just to rip me off even more, their technician said I needed a new flame sensor. Ok, that part cost between $6.00-20.00. Guess what they said it will cost for the part? You ready?.$242.00! Lol! Are you kidding me?! I understand businesses need to mark up pricing. But this company's mark up is so egregious, it's thievery.

So I called them to ask about their obscene pricing. All that I got for an explanation was that, they are mark ups. A near 2000% above market price is not a mark-up! It's a " we want to rip you off." To put icing on the cake, the woman who called me was very rude. I guess she was pissed that I did not fall for their scam. Oh and update. I called another company who was nice enough to accommodate me on the same day.

I told them to check on that flame sensor that A #1 Air claimed was a $242.00 part that had to be replaced because it was corroded. The new technician laughed and asked if my flame sensor was Diamond studded. LOL! He also said it did not need to be replaced because it was not corroded. It only needed cleaning. Omg! I'm so glad I caught these scammers before they ripped me off! BEWARE OF THIS COMPANY! DO NOT USE A #1 Air ever! I will let a couple of my friends who referred these thieves to me, know. I will also post on Nextdoor.

I put off replacing my AC/furnace as long as I could because I believed it would be a nightmare experience. From the first phone call all the way through install, I have been so happy and thrilled with the service. I knew I wanted to buy American and they knew exactly the unit I needed. I thought I would need a bigger unit and A#1 Air did not take advantage of my ignorance.

They recommended a smaller unit that would meet my needs. Alex and Frank were on time, polite, knowledgeable and friendly. They took the time to get the job right and make sure all my questions were answered. With the price match, I knew I was getting a good deal and they put a water heater in as well! Thank you for making this experience fun and I am so appreciative!

Buyer beware.they want to charge a $250 eval fee if you're selling your home. EVEN if they repair the unit and you pay for those repairs. SCAM!

I got home this afternoon and thought "Gee, the house is stuffy" and I went to go turn on the AC. Then I remembered that A #1 still hasn't fixed it and it's been almost two weeks. And we had already waited for them to come out a few days prior to that. I really thought my AC should have been fixed by now, I've been paying monthly on a service plan that I thought we get us better ("Priority") service. I'm so mad now I can't see straight. And yes, we have talked with Customer Service about this.

We have used A1 before for electrical and plumbing work which has been great. Recently we started having a problem with one of AC systems and figured we would try their HVAC services as well. They sent out a technician, Milton who did a great job. There was quite a few problems that he identified and he showed video of what he found and made recommendations with different pro's and cons.

He stayed for hours and also refilled the AC unit so we would have some cool air for the day. We wanted to talk to their sales department to get an idea of the options and what made sense financially. They sent one of their sales reps, Jay out the same day and were flexible and could meet with us after 6.30 PM which was very convenient. We were upfront with that we were looking for a financially viable solution and would not be interested in the luxury models IF we would end up replacing any part of the system. Jay did great with just presenting options that were in our range. It's always frustrating when someone in sales tries to oversell you and it was a relief that this was not the experience with A1 at all.

It was also very easy to get financing through them, it only took minutes to know the options and interest rates. We ended up replacing the furnace and AC system and they were able to come out as soon as the next morning! Unfortunately I don't remember the name of the installers but they were friendly and efficient, they explained everything well and showed things I asked about and made sure they had answered all of our questions. It's also a relief that they want to make sure it gets services and the first year of service was included in the price which is appreciated.

We had to replace one of the other AC systems in the house a few years ago with a different company and we never heard from them again after they had installed it, it was so nice to have a great experience with A1!

The Electrician that did the Electric Install of the 24KW whole house Generator and the Transfer Switch (David) was outstanding. He kept us informed, did quality and professional work and was a great client relations guy. The Plumbing side? Not so much. That is why the rating is a 4 instead of a 5. They showed up and left. Did nothing. Got a call later that they would be back in 4 days.

Other issues. I asked the company not to send them back. The company obliged and sent two new guys that hit the ground running and all was hooked up the end of the day. I have to call for a start up but that is on me for timing.

My home is 20 years old, the people before me never used air filters, and my ducts were horrible! Ramon spent 5 hours cleaning our ducts and went above and beyond to make sure that they sparkled! I have been having extreme allergies, and I can breath easier now that they are finally clean!

This past week I had terrible issues with my AC in my house. My neighbor recommended a1 and he was right. Fast and honest service is what I received, the process of getting everything running took maybe 2hrs. Great company!

Our hot water heater died - we called A#1 Air because we had a very good experience with them last year on our heating and air conditioning.

Ac went out Thursday am. Damian came and gave me the news i was fearing, compressor gone, done, went to ac heaven. Of course left us with no ac all weekend. Thankfully i have awesome friends that let me barrow window units and fans.

Our air conditioning went out on Tuesday morning. We called A#1 Air and they were able to get us on the schedule for the next day. They called us throughout the day to keep us informed of where we were on the schedule.

James M. met all my expectations of an AC technician, uniformed with a name tag, experienced in performing the diagnostic testing and presented his findings in plain English without using technical jargon.

Toby provided great customer experience. Was very thorough with every detail in purchasing our new Air Conditioning and Heating unit. A#1 Air runs a great organization, from scheduling our free estimate, to keeping us informed of our appointment, from who would be coming to when we would expect his arrival.

This is the second time Brandon has come to my home to conduct a PM check on my system. He is very personable, knowledgeable, considerate and efficient. Takes his time and doesn't rush.insures I'm satisfied and very thorough.

Andy with A#1 air was awesome. He was on time, courteous and kept me in the loop the whole time. Had pretty extensive system maintenance done with Andy here for about 3 hours. He was honest and was able to get everything done today without needing to come back.

A#1 Air has become our go-to! They replaced our air handler last winter, our A/C last spring, and just replaced our Hot Water Heater. Jeff L was our plumber and he was excellent! He was professional and very nice.

I can't say enough about the customer service I received from Marlena Worbleski when I called A#1 for help. I know there is never a good time, but I could not believe the bad timing for my compressor to go out! She patiently talked to me as I went ballistic and was so very compassionate.

A#1 Air was prompt and on time. The Tech, Les Mc Daniel sold the problem quickly. I would recommend this company in the future.

My husband and I decided to purchase new air conditioners for our home during the summer, after getting 3 bids we went with A#1 because of the fine salesman they sent out by the name of Dewayne. I was really impressed with his attitude and his price.

This company is awesome! Everyone i spoke with was courteous and professional. I called A1 Air around 6pm and they came out that same night. I was shocked and amazed! My family was suffering and A1 was our savior. I cannot say enough great things about these people.