Berico Heating & Air Conditioning

Our A/C went out on Wednesday night. I was referred by an employee on Thursday and they came out today and hooked us up! Very friendly and professional. Would highly recommend to everyone! Service:HVAC system maintenance

If I could give zero stars, I would! I have been the executor of my late father's estate in Reidsville, NC. I have sold the property and the account was due a $173.22 refund. I live in Greensboro. I contacted the Eden office on May 6th to request a refund check. I had to jump through more "paperwork hoops" to receive the refund check than I ever had to do to pay the bill (ironic, huh).

I sent them every bit of paperwork they requested that same day and was told a refund check would be mailed ASAP. I called them a week later when I still hadn't received the check. I was told it was mailed on May 9th. I waited another week, still no check. I emailed the Eden office last Friday, the 20th and told them I would be calling first thing this morning to find out what the problem is. Called the Eden office this morning (the 23rd) just to be given the same run around, blaming it on the USPS for not getting the check to me.

I receive ALL mail from Eden with 1-2 business days, but conveniently NOT a refund check! I was told by the Eden office that the checks are even cut from Greensboro. I am glad I have no reason to do business with Berico here in Greensboro and will never recommend them to anyone. UPDATE - STILL have not received refund check that was supposedly mailed on 5/9/22! Today's date is 5/24/22.

It would seem that a professional business would apologize, stop payment on phantom refund check and cut a new one, but this obviously isn't a professional business. I'm sure if a customer told you "the check is in the mail" you would refuse to deliver gas to their house when you didn't receive that check! $173.22 is not going to break me, but some people it could.

I will continue these updates on the principle of the matter until I receive this refund check! UPDATE 2 - Miracles happen! The USPS was able to get this "second check" to me! The greensboro office stopped payment on the "old check" and cut me a new one the day after my update and I received it on 5/31/22! To all future Berico customers - be wary, double check things, and be the squeaky wheel! Unfortunately, this seems to be normal behavior for most businesses these days.

So I bought a company from a freind who has been operating this bussness for three years. The AC has always ran great and they have always used Berico for the maintence. After I bought the place the AC stopped working in a few months. This much was probably my fault as I had not had any maintence donce since I took over. After paying for Berico to come out too fix my system the next day, and setting up a regular maintence agreement, they came and cleaned the gunk out of my hvac and replaced our filters.

Two days later, the Hvac shut off. I called again and another guy came out and cleaned out the collected gunk again and the system came up. Two days later the system went down. A third tech came out and told my manager the problem was my hvac was installed incorrectly. I dont understand in three years of perfect functionality and regular maintence how now my HVAC is not properly installed.

The tech brought my AC online. Here it is on Saturday and I have a full house of customers complaning and threatining to not come back due to our HVAC being down. Ive called Berico who is now in "after hours" service due to some holiday. Ive called and been straight hung up on and told I would be called back on my third try. I dont know whats going in but I am not impressed.

Critical:Quality Berico installed fuel lines after Generac generator installed. After the new generator did not function after a recent power outage, Generac technician discovered they had installed the wrong regulator and pipe diameter, rendering my new generator nonfunctional. Awaiting them to fix the problem at this time.

My experience with Berico was wonderful. Steve, Blake, and Tim were professional, kind, and knowledgeable. Blake was patient and gave excellent instructions when teaching me about my new system. Thank you, Berico, you now have a new lifetime customer! Services:Install thermostat, A/C system maintenance, Install AC, Heating system installation, Heating system maintenance, Repair HVAC

Everyone we've dealt with at Berico has been friendly and professional. Installation went great. So pleased with our experience! Service:Installation

My family has used Berico since I can remember. I have never worked with a group of folks so nice and polite! I love that I don't have to call for refills as they monitor my tank from their office! You could not ask for better service.

I have dealt with Sheila Morris thru out time doing business with Berico. She is the greatest. She always help me with any needs. We sold our house and when we move in new house will call Sheila again. I have had several gas companies during past 15 years at this address and Berico is by far the best in the Business. Thanks for being a great and fair company.

Great local company, awesome customer service! I would highly recommend them if you need service on your heating system.

Berico has been in business in Greensboro for 95 years and now I know why. Berico Knows How To Treat Their Customers. Rodney helped us choose the system, Adam led the crews and EVERYBODY was so nice, very professional and experts at what they do. A complete replacement system, including duct work, in just one day! We have had to use the a/c AND heat already and everything works beautifully! Thank you, Berico for our peace of mind.

Berico has excellent customer service and great delivery drivers. I haven't used them lately for any installations. They also do a nice job of cleaning gas logs. Highly recommend!

The employees are so professional, friendly and helpful. Berico should be very proud to have such wonderful employees.

Very Reliable Dependable Business When They Tell You They Will Do Something They Do It When They Tell You When They Are Going To Something That Is When It Gets Done. Services:Installation, Heating maintenance

The techs are polite, helpful, and efficient. They are usually on time, but will notify me if they are going to be late -always well in advance. Services:AC maintenance, HVAC maintenance, Heating maintenance

Berico Heating and Air have been great to me and my household. I would recommend them to anyone. Eddie from the field service techs is the best. He is a very good man who cares about his customers.

Great customer service beginning with the first call and continuing through until my furnace was repaired. Complete and courteous service. Very happy with the end results. Services:HVAC maintenance, Repair heating system

All I needed was a new tank brought out to my new place, however, it was important to me for my technician to verify the gas lines were ran properly, for my safety, by another company. They checked everything out, did a pressure check and when they were done they told me that all was well.

Berico has always been there for me whenever I needed them, even in emergency situations! Great customer service, great staff and very prompt! Prices are excellent as well! I will always recommend Berico if someone has the need for their services! 100% Services:HVAC maintenance, Repair AC, Heating maintenance

We use Berico for all our heating & air needs. We have always been very happy with our service! Technicians are always very nice & take the time to answer all my questions. Service is prompt and we're not left waiting. Service:Installation

Great service! We needed a new unit and they were patient with us & explained options & listened to our concerns. They gave us a great price, quick installation & have even checked in us afterwards to make sure all was well. I would highly recommend Berico!

Josh showed up at my home prepared to service and repair my ac. His work was both speedy and efficient and he explained steps he took to make sure my repair was smooth and painless. He is an awesome service tech and I wouldn't hesitate to let him service my hvac again.

Excellent service and prompt response to calls for service or repairs.

Berico is a great company to deal with! They aren't perfect, but will do their best to take care of any issues. They have good customer service and good follow up. We will do business again with Berico in the future and highly recommend Berico to anyone needed their services.

Requested quote for replacement of HVAC unit 2 weeks ago. Rodney came out. Said he would have a quote next day. Called him a week later said he was busy and would get as quote out that day. Its a week later. still no quote. Their slogan is "always dependable". Must not need the business

This was our first time using your services. Everything was done quickly and professionally. We will continue to do bussiness with this company as well as highly recommend them to family and friends.

I have used Berico for over 20 years. They have nice technicians that do a great job.

During a service visit for A/C. The technician noticed I had a leaking Evaporator coil. Luckily I had an extended warranty and parts and labor were covered.He promptly ordered my part and replaced it.Air is working great ,Thank you Anthony!

What can I say about this company, I'm sure they are great at what they do however my experience with my last maintenance visit was not the best to anyone's standards, and I'm a maintenance tech my self so I know what I'm talking about, tech didn't bring his own tools, I had to Let him use mine, he came to install a thermostat and after several failed intents I finisHed dooming the research and doing it my self while he was still here trying to figure it out, then on top of that charged me for a full visit when I did all the work and the little work he did he did it with my tools, I had a different hoax company come to a quote and all they want to do sell you a new system for tons of money, giving hvac companies a bad rep, I think this industry needs serious regulations.

Thank you Berico for your excellent service!!! Your Technician Chris was absolutely amazing!! Excellent service from my first call to the office ending with Chris fixing our problem with excellence and efficiency! Truly grateful

We scheduled an appointment 2 weeks ago for Berico to come out this past Tuesday, and start our pilot light and adjust the gas logs for the winter season. The day of the appointment they called to reschedule because there were people with more important needs that they needed to tend to. Everyone's time is important, and taking time off to be at home only to be cancelled the same day is extremely disrespectful, and cost me money, and I highly doubt they would discount their next scheduled trip, 2 weeks from now.

Completely satisfied with sale and installation of a mini split. Competent, professional, friendly installation team. They maybe somewhat pricy, but you get what you pay for! Better is, in the long run, cheaper. Berico is now my go-to HVAC company.

I only have gas logs and I shopped around because Amerigas was charging me 4.85/gal. After speaking to a wonderful staff at Berico and finding out I could get gas at half that price I decided to switch companies for my gas service. When they came both the person who switched out the tanks and the gas delivery person were extremely polite and friendly. I appreciated that he put some booties over the shoes when he came my home in to restart the fireplace. Very pleasant experience and I highly recommend.

Came home from work at 4:30 pm, on the hottest day of the summer, to find my AC broken. My house was sweltering. I called berico- they got a technician out to my house and my AC was up and running by 6:30pm. The tech was friendly and informative. He was even kind to my 3 barking dogs. Berico literally saved my family on a horrible hot day! Would highly recommend. Prices were fair and tech even offered alternative cheaper methods to get AC working again.

Berico is the company to do business with and I recommend anyone with need of their service to contact them. You won't regret it. Now this is what I call "SERVICE WITH A SMILE". Very friendly staff and tentative to your needs.

Berico priced a job for a disabled veteran, using using cheaper equipment and materials, 2 and half times more than multiple businesses across 4 counties. All businesses were given the exact, written and verbal, list of requirements. Other competitors even giving written 100% money back guarantee for any reason. Offered to show Will Barry documentation and job site to prove everything was same as other companies.

He was not interested. Told him that if this type of pricing was not for different type of people then the entire community was being charged ridiculous prices. Also mentioned the quoted puce was approximately $14000 more than Berico's 2016 quote for the same job. details to follow after installation is completed.

This is our third propane company since moving to NC nine years ago and by far, the best. Courteous, patient and friendly staff, especially Danielle. Took the time to explain everything and make sure all was in place.

Berico was recommended by a friend. They came out same day when our heat wasn't working and fixed it with a hour. Price was reasonable too given it was after hours. Will definitely use them again. Editing my post. They are get quick to get out to help you but I've come to realize they charge a flat rate for service. So if it's a $200 job you are going to pay $700. They are very nice and helpful just pricey.

This is an outstanding company, they are always on time every time and do what they say they will do. I highly recommend them!

Berico recently installed a new unit at our home. Berico offered several financing options for us and the approval process took 30 seconds. We were very impressed with the professionalism, honesty, dedication, and personal touch of the whole work crew of our job.

My system uses a ridiculous amount of oil and last year, I ran out regularly. Becky at Carolina made sure to keep an eye out for us and followed up regularly to ensure we were in good shape. They worked with us on our payments and were just really good to us.

Replaced a gas furnace that was original to house built in 1986. Replaced Air Conditioning Unit that was installed in 2001. Installation was smooth, completed on schedule, and I am very satisfied with the price as well as the installation work performed.

Every employee of Berico I have come across has been upbeat, pleasant, and professional. I'd never hesitate to use them for my HVAC needs.

Signed up for the Annual maintenance service after hearing for a commercial on the radio for them. Everyone I have dealt with has always been nice and professional. Had an issue where I needed a new capacitor on my heat pump unit - no big deal.

We are a very unique customer for Berico. We use them to maintain our seven air conditioners for our commercial data center with hundreds of servers, routers and switches/ Their techs are always careful in our data center and take extra caution to make sure they don't disturb any of the servers.