Intelligent Design

We called them when our air conditioner did not work, along with several other companies for comparison and reality check. They said we needed a whole new system for a very expensive fix. Two other companies said they can fix it, and gave us more realistic price, and we hired one who did just that. We were very upset because of their overselling --by thousands of dollars! Do not recommend.

Justin Wise evaluated the problem, explained it, did fine work on a tight schedule, respected the property and did a thorough clean-up. I am completely satisfied on all levels. Services: Pipe repair, AC installation

I highly recommend this company and their personnel. Service technicians were very knowledgeable and friendly. My a/c unit is running great. Everything and everyone is tops in my book. Service check on my heater went flawlessly. Service on my hot water heater was done very efficiently. Every Person I have spoken to or worked in person with are fantastic. Highly recommend this company.

Intelligent design Maintenance program is invaluable. I had a few maintenance inspections in the past few weeks. Plumbing inspection was very thorough and Chris provided full explanation of what he was doing and why. He found an anode that that fully corroded in my water heater and not only explained that it needed replacement but what the anode does and why it should be replaced.

My heating maintenance inspection was just as thorough and found a few items that needed to be addressed and thankfully part of my annual maintenance plan. All technicians have been on time and provided ample notice to ensure I could be home.

We bought an HVAC maintenance plan with them where they are supposed to come every six months, and they have rescheduled with us about five times. The last time we got a call from the technician saying he was on the way at 1 o'clock and I spent the entire afternoon at home waiting on him but he never showed up. I tried to call the office but they transferred their phone lines over to the after hours answering service about an hour before they were scheduled to close, I left a message to speak with the manager. And no one called me back, but surprisingly around 5 o'clock the technician called to see if we were still at home which we were not. Not reliable at all.

Gave was very informative and professional! He displayed a honest and valued integrity in his position. I will for sure consider Intelligent Design Air Conditioning and Plumbing for any and all future projects!

Kage once again performed his job with the utmost courtesy and professionalism. He continually if I had any questions and answered the one I did have. He advised me what he was doing every step of the way. I look forward to seeing him any time my A/C needs maintenance or repair. Service: AC maintenance

I had a seasonal check on my system done and found that a new filter kit was needed. This needed to be ordered and since it was not immediately needed we picked a date 2 weeks out for installation. JP arrived on the scheduled date and time, did the installation and I was able to continue my day. I did NOT have to wait around the entire day. Installation was quick and efficient. It was a pleasure to work with JP. Highly recommended!

I panicked today when water started coming up through my floorboards! I found Intelligent Design via Google and their reviews were good, so I called. Justin was here two hours later and my water heater had been replaced and put up to code within hours. Justin explained everything to me; he was very nice and patient with me. He made me feel like me and my family were important; worthy of his time even though it would take him late into the evening. I am so grateful for the new water heater and outstanding service!

Several years ago we purchased a 30+ year old house that had the original heating and cooling unit. Our first summer here our electric bill was over 500.00! We kept hearing the intelligent design commercials on the radio so I did a little research, like what I saw and we called them to come give an estimate on a new unit. Andrew came out and spent hours with my husband and I helping us decide what would be best for our large older house.

We decided on mini splits for each room and also purchased solar. The installation was a breeze. The crew of Intelligent Design was courteous, on time and clean! Once we were up and running our electric bills rapidly went down from 500 to 200.00. In peak season. we bank energy and usually only pay the taxes mandated and in peak season we hit 200.00 only IF we have guests in our casita.

That unit is still old. SO.Intelligent design is coming out to replace that unit with mini splits too, so we will be completely energy efficient. We are life customers of this company and are happy to recommend them!

Had the Amana split system installed and very happy with my decision to go with Intelligent Design. I was looking at someone else to do it for cheaper but in the end this was the right decision. The peace of mind of having a 99 year warranty is great and worth the money. Intelligent Design made the process very simple and very quick within a week of my initial consultation I now have my new unit installed. Thank you Intelligent Design!

I called Intelligent Design after finding them on the web. Often times as a consumer we experience a wide range of quality when calling a company on a whim without someone recommending them to us. That being said, Jordan O. was my technician for my AC maintenance visit, and I was almost floored at how excellent he was. Jordan was a pleasure to talk to, incredibly knowledgeable, explained the entire process to me as he was working through it, and left me with knowledge that I would never have received on my own.

The customer service experience that Jordan provided is beyond impressive, and it left no doubt in my mind that this is the company I'll be calling for any of my needs in their scope of service going forward.

Our A/C went 'belly-up'. My wife does NOT do well with heat -- she believes anything above freezing is a heatwave. My options are to either get it fixed (3 hours before it happened) or hear her inferring that the end is near. Ergo, I called Intelligent Design. I'd heard their ads on KNST several times and felt they were the kind of people I wanted to do business with.

It was an $89 service charge but they gave me a military discount, bringing it down to $69.00 Jordon was great. They gave me a time frame and then Jordon called just before arriving. He was personable, knowledgeable and didn't try to snow me with a bunch of 'bravo sierra'. I'm not an A/C technician, but I have enough knowledge to know if someone is trying to come up with nonsense to make the bill go up. Jordon was honest and I had complete faith in him.

In no time the A/C was fixed and at an honest price. Our A/C needed a part and Jordon was honest about saying, I know that with your knowledge you could replace the part for less money, but he had one on the truck was more than happy to install it if I wanted him to. The bottom line when evaluating a company, for me, anyway, is to ask yourself if you would recommend a company to a friend or relative. For me it's an emphatic YES, when it comes to Intelligent Design A/C and heating.

HIGHLY RECOMMEND THIS COMPANY! My husband and I just bought our first house and our furnace wouldn't turn on! So we looked for the highest rated company in town which happened to be Intelligent Design. They came out extremely fast, even within the SAME DAY w/ no extra charge. James the technician came out and figured out the problem pretty quick.

I was surprised it was my thermostat not working! He told me about the ecobee, which I had heard of before, and ended up purchasing that and whole house purification and filtration! We are very excited to see the difference this will make with my allergies and all the dust in the home. Thank you James, and thank you Intelligent Design!

They did an outstanding job replacing my old cooling system. Everthing is done so professionally. Paul did a fantastic job of figuring out the equipment needed and the heating and cooling system is now first rate. Also they replaced the hot water tank and Marty did an A+ job.

One of the most precessional companies I have had at my home. Their attention to detail for this seasonal maintenance visit was a excellent and their instruction/ education on how to maintain the A/C units was even better. I was also, so appreciative of the fact they were able to utilize the warranty on the units for a repair. ( they were not the original company for install). Will definitely be using again.

This company did one thing right they are very quick to respond. After that nothing right. They sent someone out who was Literally reading from his phone on what was wrong with our air conditioning he told us that we would have to completely replace it anywhere from $15-$25,000 and that there was no chance of fixing the air conditioner. I have course called someone out for a second opinion and completely the opposite they had it up and running cost me $100 and that was it I would not recommend this company please do your homework before you use them

I have been a customer of Intelligent Design for over 5 years and until today have always been treated with professionalism. I'm going to be professional and not post the name of the service guy who stopped by today. (My hope is his manager will contact me.) The kicker was when we were wrapping up I asked if my husband had questions on the recommendations could he call him (I've always asked this and have always been told absolutely have him call me.) Today I was told "in the future you both need to be here. Wow, really?

Also I had to sign acknowledgments of the service but there was no information to read and I questioned this and his answer was "you always signed it before" I have signed it before because I could see what I was signing. Our session ended with me saying I don't think we are clicking and he said "we aren't" I then said I don't want him back at my house and rather than any kind of apology for his rudeness, he said, "I don't want to come back either" Wow!

I guess Intelligent Design has decided to not make customer service a priority. I'm feeling better because the manager Paul called me and handled the service issue well. He is going to send another technician out to review my systems. I will update my post after the next visit. I'm hopeful!

My sewage backed up on Sunday around 1pm I called Intelligent Design and they arrived about an hour later. Marty unclogged the line and used his camera to detect a broken portion of piping causing the damage. Due to scheduling conflicts he wasnt able to repair the problem until Wednesday. The sewage backed up again on Tuesday morning and he came back to unclog it until the repair could be completed.

The repair was completed and exceeded my expectations. The landscape looks like it was never disturbed despite the huge holes needed to be dug up to complete the job. Marty was very professional and knowledgeable. I was only charged for the final repair and not any of the other call out. This is to me is great customer service and I will keep using them for my future plumbing and HVAC needs.

I had a pretty poor experience with this company recently. We had this company out twice to "service" our furnace and A/C unit. Both times I was told they would be performing routine maintenance (ie clean coils, vacuum blower compartment, etc), however, they only performed a visual inspection and strongly recommended replacing my entire unit ($10000-18000).

Our unit is old and probably doesn't have many years left, but it works perfectly now, so I said I would like to keep it running until a problem arises. They weren't really willing to talk about repair or maintenance options at all. I got a second opinion with another company today, and they said everything looks fine other than the unit needing a bit of cleaning, which was included in their service fee.

I called their company to discuss the misleading phone conversation where they said they would perform services, and they said the service manager would call me back.haven't heard anything in over a week. I would recommend going with a different company based on my experiences.

I've Known Andrew for a while now, and the folks at ID are great. I recommend him to friends and family. We use them for our AC and they are our go-to whenever anything goes wrong with our plumbing. It's nice to have one company to call for any repairs

Had our repair person Jake out this afternoon with Omar to replace a UV bulb in the purifier we have in our AC system. As always, professional appearance, explained what they would do, installed the bulb, reminded me to schedule our fall check up for the AC as bearings will need grease, and I paid. We have used Intelligent Design since we bought our house in 2015.

Before moving in we had them install a new AC, replace the nasty salt tank water softener and install a Enviro two-stage system. When reading some of these comments on Yelp, I can't help but wonder if they have the wrong company. There can always be a few bad apples that need removed. There also can be misunderstandings and some customers who are out of line. I've not had any problems with Intelligent Design.

When it comes to water softeners - this is Arizona! The hardness of the water here is high. With the filtration system it knocks it down a bit. It removes the impurities and removes some of the hardness. You still get water spots, but they are easier to clean off. The water is softer on the skin, but will never be like it is in other states. It's still better than the salt being on your skin from the salt softeners.

That water going through our Samsung fridge filter then is about in the 200s. To get totally clean drinking water, we use a Zero Pitcher, which makes it delicious. That's Arizona. This was all explained fully to us as we evaluated what system to install. We also read the literature online and looked at ratings of systems before making our decision.

Intelligent Design has provided excellent service to us. Our old HVAC unit failed in July 2017 and they did a fabulous installation including the air handler after we'd tried 3 others without luck. The follow up service has been flawless too. Technician Josh Snortland did our Spring checkup today and installed a unit surge protector for us too, doing a great job while friendly and professional! Anyone needing HVAC services should call them first!

I continue to be dissapointed because I find a new way they cut corners. The latest I found after having to remove a register to paint. I heard something fall, when I looked down it was a makeshift bracket to secure the register. It was attached to the duct with aluminum tape, and was a bent piece of sheet metal. I do not recommend them, they cut corners.

Just moved into my house and both toilets decided to stop working. Reached out on yelp and received correspondence quickly. Within moments I had an appointment for a lovely representative to be here same day. He was on time, clean, professional, and quick. He was super courteous and I would feel comfortable having this company come out again.

We had an emergency leak detection situation at my house. I found intelligent design on Yelp and called them. They detect the water leakage in few minutes and fixed very fast. Definitely recommended for anyone with leakage problem and don't want to waste time and money waiting while there's a leak.

These guys are legit! I had a terrific experience with this company. Our air conditioning went out last month during one of the hottest weeks of the summer. The main fan just stopped spinning. My wife and I watched all the YouTube videos we could find before realizing we were going to need professional assistance. The rep came out the very next morning.

He checked both of our ac units and walked me through, step by step, what he was doing. The fan and power source both needed to be replaced on the main unit. He went and got the OEM parts and returned within a few hours to complete the job. The second unit still had a little life left on it, so instead of pressuring me to replace it, he offered to return and repair whenever we decided to call.

He was very thorough, did a terrific job cleaning both units, and was professional and organized. I felt like I was treated fairly and honestly. I'm sorry to comment on this, but I'm bothered by the yelpers on here who have complained about being over charged. Anyone that expects to get a free diagnosis, then buy third party parts "at cost", and repair the AC themselves is not living in reality.

I would challenge you to name one industry, trade, or service that works that way. A mechanic doesn't bring his garage to your home, diagnose your car's problem, and direct you how to fix your car and where to buy the parts. That's not reality. You either pay a "bench" fee for the analysis and trip out to your home, or you get it as credit toward your purchase. These guys are honest, know their stuff, and a fair. This is a very special skill and they exhibited a fantastic response time. Thank you!

I was very impressed with these guys. I requested a quote through Yelp and received a response almost immediately. They arrived on time and were quick in giving me the quote. I scheduled the work for the next day and they did a great job. I had tried to do some work myself beforehand and they graciously fixed my mistakes for me. While fixing my mistakes they instructed me on how to do it correctly, also giving me tips on maintenance.

I highly recommend Intelligent Design. Update: we were having some A/C troubles and we called ID. They came and diagnosed the problem immediately and boy was our unit disgusting! He cleaned it out and recommended further maintenance tips to keep our 17 year old unit going. Another great experience with Intelligent Design!

What a great company to use I would actually recommend them again for all your needs for heating and AC plumbing and water heaters. The AC Tech Rob was fantastic with his professionalism as courtesy is on time and is no pressure sales. I feel like I got honest opinions and/or service recommendations from this company.

Nope. When my AC went out I contacted several different companies looking for someone who could figure out the problem. These guys were one of two that had free estimates. so that seemed like a good place to start. and they got to me within like 3hrs, all good things. BUT THATS WHERE THE GOOD STUFF ENDS. Rob Soza came to my house while I was sitting with a family member in hospice who passed that evening.

He talked to my brother and to me on the phone and stated that the breaker was out and he needed to replace it before he could figure out what was up (ok, that makes sense) and that he would cut me a deal and only charge me $450!?!?! Ok. No. But maybe he means a part on the AC? A breaker is like $20 at Home Depot. so I called him. OMG, what an a$$.

How rude can you be when a potential customer called and asked for clarification? I thought maybe he would understand since I had been at hospice, but no. He was irritated that I thought it was weird to charge $450 to change a breaker and told me I could do it and deal with the 220V electric if it was that easy and that he was giving me a discount because of the amount of work that needed done on my system, which wasn't what he was told when he took the call (it was supposed to be easier somehow). WTF? REALLY?

So the next morning I called the manager/owner (whatever) and double checked- after all, I had been distracted the day before and I wasn't actually there when he was. Maybe I really didn't understand what Robby wanted to do for $450. They sent me a quote over to change a 60amp breaker that showed $450 in parts waived and $250 in labor!?!?!? Again, NOPE.

But it's Friday morning, I'm without an AC, and it's supposed to be 102 on Sunday. so I still ask him to put me on the schedule and the owner/manager guy promises me that the scheduler will call me right back. NOTHING. NOT A SINGLE PERSON BOTHERS TO CALL! I waited it out before I posted this. Monday afternoon when Rudy from Mantra Electric (who changed the breaker for $30) has my broken AC pulled off my roof NOT TILL THEN do I get a call from them. I'm so glad I didn't wait for them to call on Friday, otherwise I would have had to take my family to a hotel for the weekend. MORAL OF THE STORY: DON'T TRUST A WORD THESE PEOPLE TELL YOU.

If they feel justified charging me somewhere between $250 and $600 to pop a new breaker in (a $30 job by other hands), how much are they ripping you off? Just an update. because the internet is awesome. in response to the bogus claims by the company. 1. They did not leave and return with a breaker 2. $250 was only to change a breaker 3. Rob was right, the breaker needed replaced to figure out what was wrong. but he couldn't do it and left my family waiting for him to return for 4 days. AND. Here's my proof. the estimate for the breaker. I'm serious internet. Don't trust a word that these people say.

It's been a while since the last time I used Intelligent, why? Simple I had a contract with them for maintenance, have system checked for summer and then winter. Well the last time I paid for the maintenance plan, I didn't see or hear from them to do follow up work, or even renew contract. And it's not my responsibility to call them to remind them, which in the past I had to do. So now it's time to replace my central air, and this company is most definitely not on my list for quotes.

Very nice technician but somewhat absurd pricing, at least for AC repair. After the fact (my fault) and after doing some research, I realized that I got charged $349 for a $30 part and replacing a part that any handyman could have done. I tried googling the part and couldn't find it. Turns out on the invoice, they list a description of the part (inline current controller) instead of the actual part (?capacitor) and name for the service (which anyone could find in seconds).

Feel like I dope for being duped. I understand the need to make a money but charging 10 times for a part is ridiculous. Labor (about 1 hour) was nearly $150 in addition to the service call. Doctors don't even make $150/hour and they save lives! 6/8/16: Thanks for your reply. While I understand the costs of running a business, some markups are unreasonable.

This was a weekend call and in this case I think around $300-350 would have been reasonable and adequately covered your company costs and time without gouging the consumer. I uploaded a copy of the invoice.

This company is very professional and their work is top-notch. Andrew runs an excellent operation and represent their craft very well. When I recently replaced the A/C in my condo, the installation performed by Junior and Jacob exceeded my expectations.

I was really impressed with the service that was done at my house by Intelligent Design Air Conditioning and Heating. Danny, the Service Tech, called me before he came to do the job and when he arrived he was very professional, knowledgeable, honest, and came with a whole lot of personality.

We found Intelligent Design Air Conditioning & Heat by a deal on Angie's List. Are we glad we did! While plumbing is not in their name, they provide plumbing service. They came out to fix an outdoor plumbing issue which was done promptly.

Had a complete new air conditioning and furnace installed two years ago. The folks at Intelligent Design walked my wife, Nancy, and I through the whole process, from planning to finish of installation.

We had an AC unit on it's last legs after 13 years of hard use. After their tech looked over the old AC and made the recommendation to get it replaced we had their manager out to review options. We chose an AC best for our needs and they installed it within days.

Intelligent design were very helpful we had an electric outage which fried our AC unit Intelligent Design came out and fixed our AC right away thank you Intelligent Design for being there for a family when we need you.