Masters Heating & Cooling

I have so many words, and all of them good. My AC died last summer, and it was due for replacement. I went through 8 different companies for estimates, and masters really shined. The salesmen was prompt, courteous and professionall, took the time to answer my questions and give in depth explanations for my questions, he was very knowledgeable about not just the products they offered but applicable rebates through the state as well.

It was a genuinely great experience working with him. The pricing was very fair and competitive as well. I called after the initial contact with questions, and he returned my call withing 20 minutes. That's some awesome customer service! I went ahead and scheduled the install for my new AC system, and the technician and his crew were prompt as could be.

They went right to work, and knocked out my install. They even checked over my furnace for me while they were in it! They left zero mess! I couldn't even tell they had been there! Aside from the shiny new AC of course. There was even a plastic wrapper left from their work. To make it even better, my thermostat tanked 5 days after install, so I gave them a call and they are hooking me up with a new thermostat, installed, in two days.

That's awesome customer service that cannot be beat. As a homeowner, I dread dealing with service companies, but Masters made it as painless as possible. From the office staff to the service men, they have some great people and Do great work. 10/10 recommend, and they will be my go-to from here on out.

Masters Heating and Cooling are always a great company to deal with. The service guys are always great to deal with and office girls are always helpful when you call. The knowledge of the products they sell and maintain are a big help in todays unfriendly service world. From the day they installed my dual stage Central air/ heat pump unit I have never worried about my system.

Technician performed semi-annual check on my heat pump. He arrived on time, was very professional and friendly. He had to enter my attic to check the air handler (I have blown in insulation). House was kept clean and loose insulation from attic was cleaned up completely. One of the best maintenance/repair men I have used. Highly recommend.

This was our first time using Masters for our Geothermal system. Dennis did a great job- professional, knowledgeable, and informative. He even called to see if it was ok if he was a little early (don't see that very often). A great first experience! Service: HVAC system repair

Masters installed an entire geothermal system at our new build, and handled every detail from start to finish with impeccable attention to detail. Our minimal knowledge of geothermal had us initially excited but we had tons of questions. One call from John at Masters completely put us at ease. He answered every question, and expertly guided us through the process.

We now understand that improper installation of these systems is the main cause for problems, so having the best pros in the industry at Masters became everything to us. We feel lucky to have such an important system of our home installed by the guys that know how to do it right. This is who Mike Holmes would recommend hands down. Go with Masters. And John is your guy. Thanks Masters!

I can not recommend Masters Heating and Air enough. We have had a better experience with them than we have had any company in the longest time and it has been such a relief to have such amazing people to help us. Extremely knowledgeable, friendly and they really know how to explain everything to you. It's very rare these days to find a great company and quality/experienced employees behind them.

I am thankful to God I called them earlier this week.our lives could have been forever different had I not. A terrible situation was made brighter by this company. Amazing repair service, amazing sales team and amazing install team.all around top of the line business!

Jeff was awesome. He came out after hours and got here within an hour. He was super quick identifying and fixing the problem. He took the time to explain everything to us. He also showed us other things we can do to make our furnace function better and things to look for if we have another issue. He had the part in his truck*. The repair itself took about half an hour.

I called their service at 7:45 pm and my furnace was fixed by 9:00 pm! Pretty cool. The after hours price seemed on the high side, but I'm not sure what the going rate is in the area. Regardless, the cost was definitely worth it. Our dogs are very happy to be nice and warm again. Masters will definitely be our go-to place. Thanks, Jeff! *The part had a 1 year warranty.

I'm very pleased with Master's. I will use them with any other issues in the future. I have geo system, and the tech was very knowledgeable about the system. He was very thorough. I felt like he treated my system as if was his. Service: Heating system repair

Great service from Decatur branch! Technician Matt is the best! Keep up the great work

Masters Heating and Cooling technicians have been great. Most recently, Dennis has gone above and beyond to make my recent install of a new HVAC system with Masters Heating and Cooling a great experience. I would recommend this company to anyone looking for service or installation of a new system. I have had other technicians out for routine service from Masters and all have helped with any questions or concerns that I have had. The staff in the office have been very pleasant to talk to and have made scheduling easy.

Mr. Mike Thomas was excellent. He explained what he was checking. He was very polite and professional. He explained what all I needed and did not pressure me into buying anything. He quoted prices and left it up to me to react. I would recommend him to anyone. No sales pressure but told me everything I needed to know. Thank you so much for sending Mr. Thomas who is Senior Service Technician.

I'm really happy with responsiveness. Other HVAC companies I called went to switch boards or to reps on-call who made it pretty clear that they didn't want to work their on call hrs. With Dennis, this wasn't the case and with Master's my AC and thermostat are working within a hr or 2 of my call on a Sunday evening. Very happy overall with my experience.

I can ALWAYS count on Terry T to be on time, super courteous, and quickly diagnose and fix my problem. He is the BEST by far, especially when it comes to boilers. I ALWAYS request him for my service issues.

Terry is very professional and very pleasant. I'm always pleased when I know he is the technician providing my yearly service! Service: Heating maintenance

Of course it's a Holiday Weekend and hot outside. You turn the air on and of course the air doesn't work. So frustrating! Not sure who to call so we picked Masters. Best decision we could have made. They squeezed us in and fixed the problem! Best part was they had what we needed on the truck. Air was fixed that day. Thank you Masters, you will get our business again. Terry was kind and friendly. Terry definitely knew what he was doing. Terry will be the one I request next time! If you need HVAC service call Masters you won't regret it!

Terry is THE BEST! Extremely knowledge, professional and kind! He is the main reason I have stayed with Master for well over 10 year's and purchased a new Geothermal system from him. In addition to referring 2 other's that purchased (1 Geothermal & 1 Gas Heating and Air) systems from Master's! I hope the owner's value and appreciate Terry as much as his customers. Best regards, Have a nice day, Kathy Goudy

The service is ALWAYS very good! They don't try to oversell you with add ons and give you all of the options so you can make an informed decision! They give you the most "bang for your $bucks$"!

Always courteous and on time. I've got a scary basement and an old boiler and Terry is always able to fix my problems! Bravo! He's the BEST Service: Heating maintenance

We have been doing business w/Masters for a long time - ever since they installed our geothermal unit over 10 years ago. We always ask for Terry - he is super knowledgeable and does fantastic work. Last time he was here doing routine checkup on our geo, he overheard me saying we wanted a new water heater and told me about a current promotion Masters had for that. A week later, we have a new water heater! Thanks Terry, you're the best!

We were happy with the quick service that we got, because it's going to get hot this week. Terry was pleasant and explained everything to Roger, hopefully we'll be good to go the rest of the summer. Thanks!

Excellent after hours trouble shooting and awesome follow up the next morning! Prompt service and repair. You can't go wrong with Masters. Terry always takes great care of us!

When I needed service on my Water Furnace I called Masters Heating & Cooling, and they promptly sent Terry to diagnose and repair the problem. Terry quickly determined the source of the problem and he replaced the defective part. My Water Furnace was restored to good health promptly, and Terry determined that much of the repair costs were covered under the factory warranty.

Absolutely, blown away by Masters Heating and cooling service, repair, sales & installation. My AC Unit went out on Labor day Terry came out the next morning a hour after I called he took his time checking my AC Unit even explained the in's and out of replacing parts or getting a new unit. Due to his level of explanation we decided to get a whole new Unit. Kerry came right out within 30 Mins and walked through with Terry and sold us a new unit.

Now your installers, Wow what can I say they were respectful and worked very hard I had multiple gentlemen working here both Tim's, Aaron all day to ensure we Would have cool air again. I want to thank your entire team that helped our Family

My wife and I met Brian of Masters Heating & Cooling at the 2016 Home Show and decided to have him come out to assess our needs for an Aprilaire system. Brian was VERY professional and thorough! We bought the system along with the GPS system and are VERY PLEASED.

Super experience with Masters! I had an old noisy 25 year old furnace and a sun room addition that wasn't ducted and was cold in the winter and hot in the Summer. I got three bids. Brian came with great ideas and options.

We had to have our heat pump replaced a week ago and was referred to Masters Heating and Cooling by a friend. In less than a week we had a new heat pump installed. The installers did a great job and were very helpful in explaining all the new features of the heat pump.

We highly recommend Master Heateing & Cooling by Van Valer Inc! They installed our new furnace and air conditioner last fall. They were on time and very professional. They had serviced our previous old furnace and air conditioner and keep it running as long as they could.

We had a 16 year old geothermal furnace. We came home from work one evening in mid January (2016) to find our furnace had stopped. It was 4 degrees when we woke up the next morning. I made some calls & got 3 estimates to replace the unit.