Dallas Maids

We have been long time customers of Dallas Maids and unfortunately have noticed a significant decrease in service standards, professionalism, and customer service. The last few times we have booked with them, they have attempted to change the time, have arrived at the wrong time, and completely cancelled an appointment because they were "too busy." When they call, there is zero customer service outside of "we can reschedule you for XX date, " sometimes a week or two away. Highly disappointed as of late and would not recommend Dallas Maids.

The service was fantastic. My place was a mess, with tons of pet hair, built up grime, dust, dishes, you name it. My maid took the time to get everything done the right way and I was so happy with how everything turned out. She was very polite and friendly as well. Will totally be using this service again. Services:Standard cleaning, Deep clean, Upholstery cleaning

I scheduled a deep cleaning and window washing for my 2 bedroom 2 bath home. Liliana, the cleaner exceeded my expectations. She made my house look brand new! I've never seen the tub and sinks so white before. She also wiped down the lightbulbs which had a lot of dust. She took her time and the attention to detail was amazing. I requested her for the biweekly cleaning. I highly recommend their services. Thank you!

Dallas Maids did a wonderful job cleaning my apartment while I'm recovering from surgery and unable to clean myself. I was thrilled with their attention to detail, responsiveness, and professionalism. I would highly recommend them to anyone looking for a great cleaning service. Services:Standard cleaning, Deep clean

Dallas Maids Liliane did a wonderful thorough job on a deep cleaning of my condo. I am so happy that I definitely will have her back again. My overall first experience with Co. was great. I highly recommend this Co.

The quality of this business has declined tremendously so don't even waste your time trying them out. I've used them for over a year and over the last month they have been EXTREMELY UNPROFESSIONAL. They never show up on time and when you try to call to get an ETA it's always "30 minutes". I waited for over 2 hours for them to show up today (after I had to reschedule them because they didn't show up on time yesterday either).

I've had to ask them to make sure they pay attention while they're cleaning because there have been multiple times that they leave and I have to go behind them to clean areas/places they missed or didn't think I would notice. Mind you, we are weekly regulars and this is how we get handled as clients. If I could give zero stars I would.

I requested for a one time deep/move-out cleaning service in order to have my apartment ready for move out. Dallas maids responded swiftly and handled my requests (such as calling 30 minutes prior) so I can open/close the door while I worked throughout the day else where. Reina was sent and I had no issues with the quality of the cleaning, everything went smoothly.

I also requested for a carpeting service that they seem to contract for (Don's Carpet Cleaning) and he did a fantastic job. He cleaned more carpets in swiftly and the carpet looks fantastic. He was also friendly and answered the questions I had in regards to carpets. If I ever move back to Texas I would definitely re-use all the services they provide.

Have been using Dallas Maids for about 6 months. I tried a few other services first, and I feel Dallas Maids is the best value for the money. I usually have Susan as my cleaner, and she's fantastic! Very thorough cleaning, friendly, fast, and works quietly. I am amazed at how nice my place looks after a Dallas Maids clean, and by how efficiently they work. Very happy customer, and plan to continue to use their services. I have them clean once every 2-3 weeks, and i can make changes via the online portal.

We were so impressed with Dallas Maids and right away scheduled a second cleaning. On time, professional, efficient. Our house has never been cleaner! Their attention to detail is incredible. We also appreciated the ease of scheduling on-line and getting just the right number of reminder e-mails prior. They are fantastic! Service:Standard cleaning

Great customer service! I needed a clean within just the next four days, and they scheduled me quickly and easily. The website is clear and easy to use, and I got three very clear reminders of the upcoming service - two email and one text. Two cleaners arrived - early! - and worked hard to give my house a good basic clean. When I had a couple of things afterward I felt needed attention, the management team was responsive and took care of things to make sure that all was right. This customer service team will take care of you well.

I've been so impressed with the staff sent to clean our home. (Especially compared to other companies/individuals we've tried in the past). They are so thorough & still manage to get it done quickly. I sincerely don't know how they get it so clean so fast, even as a team of 2 or 3. It's obvious that this company only allows staff that are truly good at what they do. Having our home cleaned bi-weekly has made it affordable & it's nice to have the consistency as well. If you have high standards for cleanliness and order, but don't have the time or energy to do it right, I highly recommend Dallas Maids.

Great experience! Our apartment has never looked better. They were easy to get in-touch with and very professional. I would recommend this to anyone looking for a cleaning service. I already booked our next appointment. Service:Deep clean

Honest, thorough, professional are a few words that come to mind. What really sold me on Dallas Maids was when my wife came home, after a long day, smiled from ear to ear and said 'Wow! This house looks amazing.' Service:Deep clean

I work from home and tend to stay fairly busy. I enjoy using Dallas Maids once a month to help me clean my bathrooms and kitchen. This is absolutely helpful for me. I feel like I am being pampered in my own home. I get those added touches that make me feel like I am in a hotel. Thank you Dallas Maids Service:Standard cleaning

Thank you Dallas Maids they were able to schedule my move out cleaning super last minute. They did a great job deep cleaning the apartment. So thankful they were able to come to the rescue. Highly recommend! Service:Moving clean

We just moved from California to Addison. We had a few companies over the last four months, and we are happy to stick and stay with Dallas Maids. We have Susan cleaning for us. She's extremely detail oriented, friendly, and great with our pet. I can't imagine a better service. Thank you.

I had my 2 bed / 2 bathroom apt cleaned and they did an amazing job! I am very impressed- I think they went above and beyond my expectations. They were also flexible when I had to leave right when they got to my home. I'll definitely use them again!

First time using Dallas Maid and it was great from start to finish! Website was not hard to use and it told you upfront with how the service is going to look like day of the cleaning. She came between the time that was allocated and cleaned the whole apartment. Thank you!

Absolutely great company to clean my house! I went through several before discovering Dallas Maids. Delfina always does such an amazing job in my home and I know it's hard because I have two young children. She's so kind and considerate about my belongings. And anytime I speak to any staff member on the phone they are so kind and respectful. They always work with me to reschedule and make it so easy to talk to them. Great company that I'm keeping for years to come!

I have been using Dallas maids for years! They always do a great job, and my team today was outstanding! They are responsive, they email a confirmation before your cleaning and your invoice after, and their ladies are always professional, respectful, and kind to our pets! I highly recommend Dallas Maids!

I just had my second of every 2 week cleans. First was a deep clean and inside oven, this time I got inside cabinets and refrigerator along with standard clean of every other room. It took me so long to pull the trigger. Hiring a maid service felt like a failure. When I tell you I have NO regrets I am serious. Everything is SO clean. I manage to keep it tidy between and then get a fabulous reset. It is worth every penny. So very happy with the service. So grateful to have these hours back.

This is the only service I will ever use moving forward. I have use other services and none really cleaned as well as this organization. They are prompt, fast and they job is second to none. Please call and use Dallas Maids.

Rosie and Maria arrived on time for my initial deep cleaning. They did an admirable job on my awfully dirty (dusty!) house in record time. They happily touched up a couple of difficult spots for me before leaving. It was delightful to come home to a clean house that smelled wonderful! They are now on an every two weeks schedule. I highly recommend Dallas Maids.

Because of the pandemic, my home had not been professionally cleaned in over a year and only very sparsely by me during that time. The cleaner spent a great amount of time (5 hours) and effort to do a deep clean, plus windows, and she did an excellent job on some very difficult areas like the stove and the entire kitchen. My home now is sparkling!

And it inspired me to declutter and straighten so that now it is a pleasure and a delight to be here. I strongly recommend this service. From the office staff to the cleaner, everyone was friendly and professional. It's no wonder that D Magazine named it the best cleaning service in Dallas.

This review is about a year overdue (it was pre-Covid). I was out of town and wanted to help someone book a cleaning service And pick this place based on all the good yelp reviews.they did a good job with cleaning the windows and cleaning out the fridge and dusting etc. but the main reason I booked the service was to clean the hardwood floors I emphasized that in my request. that the main goal was a deep cleaning of the floors.

When I returned from my trip I came to see the job and the floors really weren't clean at all, like maybe they'd swept. I went over one area in the house with a mop and pulled up a bunch of dirt. I contacted them to let them know and they said sorry we can't do anything to help since it's been almost a week. They also broke a lamp and I know accidents happen, it just didn't help the situation.

I've used them for quite a few years and they are excellent, reliable and honest. I leave my valuables where I put them. They wear masks. Not a spec of dust remains after Reyna leaves.

We were getting ready to sell our house and asked Dallas Maids for a deep clean to make sure our house looked it's best. Mida and Anna showed up up and throughly cleaned Everything! They even got to stuff we did not think of or expect. They even got a stubborn rust stain out of the tub that I could not. Top notch service! Thank you ladies!

Excellent job! The two ladies that came to clean my apartment were very professional and did a great job. Detail cleaned my whole apartment. I would like to request them again to come clean my apartment. I strongly recommend Dallas Maids.

I wanted my house to look nice for the Thanksgiving holiday and it looks perfect. I hired Dallas Maids to do a deep cleaning on my house and they really delivered! The two ladies who arrived were professional, polite and extremely proficient. They did a Fantastic job! Highly recommended.

It really doesn't get any better than this. These guys know their business. I read a few of the negative reviews, but based on the personal experience of a close friend I tried them. I practiced law for a lifetime. Since the 1980s I've learned that reviews cannot (always) be trusted. In a highly competitive business, like the practice of law or cleaning homes, all it takes is a couple bad reviews back-to-back to hurt a business owner's good name.

I note particularly when I see two bad reviews less than two weeks apart I have to question the validity of the review. I'm 100% independent of Dallas Maids and have nothing bad to say about them, except they may have been mistreated by a struggling competitor. If you want an honest review of this business CALL ME. Come see MY home. I'll answer any questions you have. I kept my Vermont area code when I retired from the State of Vermont as Assistant Attorney General. 802-839-9575. Long live honest free enterprise.

Dallas Maids is a local company. We live in Garland and needed some help. I shopped for a reliable service. When I read Jana's review and the press in DALLAS Magazine I thought we'd try them once to tackle some of the tough jobs. They did an outstanding job. Our home has never been so clean. I used to own a business. I know when I read company reviews that are 5-STARS and glowing, and then I read a couple bad reviews that are just too negative to be real the truth is obvious. Competitors write BAD reviews when they can't compete in the marketplace.

I had that happen in my business. I PROMISE you I am not affiliate with Dallas Maids except as a customer. These guys did a marvelous jog. My house sparkles. GIVE THEM A TRY and follow the only opinion that matters. YOURS! I wouldn't let anyone else clean our house. Try them!

Dallas Maids is a life saver. I'm preparing to sell my house, and the problem was I had not done a touch of cleaning in over two years. Two years with a messy seven year old child and a dog who loves to shed. Suffice it to say, it was a big job. But, Dallas Maids handled it quickly and with great skill. They accepted the job on short notice so my house could be clean when the realtor visited and sent a team two days later.

I don't know how long the clean took but it must have been hours. When I returned home it was spotless. I highly recommend Dallas Maids for your cleaning needs. -Tabor D.

Wish I could say I still felt the same, sadly things towards the end with Dallas maids weren't good at all. Broken items, not only that I wasn't told about them I'd find them much later (including a few very sentimental items) & the cleaning just wasn't as great. Had to switch to a different company.

Luz and Liliana have recently cleaned our home twice now and done a wonderful job. The owner Greg and Lupe who coordinates the scheduling have been very easy to work with.

Your account of the situation is completely inaccurate and I do not appreciate your calls and emails threatening to sue me if I did not remove my 100 percent accurate review. I don't want to waste another minute of my time on this so please do not contact me again. I regret ever contacting your company. It has been an extremely unpleasant experience.

Dallas Maids is absolutely awesome! I had given up on cleaning services because they left me disappointed. I found myself in a bind and needed cleaning before we had weekend guests. The ladies from Dallas Maids showed up on time and systematically cleaned my home from top to bottom. I added for deep cleaning and I am so happy I did. My house sparkles.

Every surface was touched. They did such a great job I honestly can't say enough good things. Both ladies were nice and extremely professional. I now feel comfortable that when I need cleaning services I have a company I can count on!

Such awesome service! Two women worked all day. They wouldn't even take a lunch break. I even felt comfortable enough to leave the house. Such a great deal! I'm letting them come once a month now.

I've received quality service 3 times in a row now, along with the most competitive pricing I get my house cleaned once every 2-3 months and handle it myself in between times. Great communication and punctual

I used Dallas Maids at our office after suffering through two other services. No comparison, Dallas Maids wins hands down! Their personnel are courteous and professional and the office has never looked nicer. I. temporarily came out of Facebook retirement to give this review, so that alone should say how pleased I am with their service.

I discovered Dallas Maids in 2004 and it has made my life so much better! The owner, Greg Shepard, is wonderful and really cares about his customers as well as him employees. I would not use any other maid service in Dallas!

I discovered Dallas Maids in 2004 and it has made my life so much better! The owner, Greg Shepard, is wonderful and really cares about his customers as well as him employees. I would not use any other maid service in Dallas!

To start, Marcia was the most professional person I have talked to on the phone in quite some time. She also assisted with an urgent need to get a residence cleaned. The staff did a great job on the place and I will recommend her teams to anyone.

Love Dallas Maids! Office staff is super polite and very knowledgeable. Cleaning staff is professional and always show up on time. They have the best service I've ever experienced and do a very detailed job.

Absolutely blown away. This is the third maid service I have tried in Dallas and they blow the other two out of the water. They went above and beyond! They were on time and fast! Very friendly and THOROUGH!

I needed my house cleaned on really short notice. Not only did Dallas Maids accomodate me by fitting me in, once there they pretty much cleaned everything but my dog. The team they sent did things that weren't even on the list of services provided and weren't expected to do.