After years working for the larger plumbing companies, we decided enough is enough. As a family owned business, it is our business and our reputation on the line each and every day. As our client, you are assured you have a licensed, experienced plumber who upholds professionalism, quality and integrity above all else.Repeat and referral business is the cornerstone to our success. The various testimonials we've pulled from our Dexknows.com site highlight our values from our customers' perspective. We appreciate their kind words and loyalty! We will strive to earn it each and every time!
Business details
- Year established: 2002
Services
Plumbing
Report
We strive to keep our overhead low, therefore our prices stay low. At the same time you're getting the best equipment and plumbers in the business! Give us a chance and we guarantee you'll never call another plumbing company again. Feel free to call or e-mail us with any plumbing questions you may have. We're here to help!
Reviews (27) Mike York
May 13, 2022
Doug was amazing. He came out Sunday at 7:30 in the morning, about 18 hours after first talking to him. He took care of my sump pump issues in about 1.5 hours. He took extreme care to ensure that the job was done right, and he was very affordable. Thanks Doug. I will recommend you to everyone. Service: Sump pump repair
Brady Essman
Jan 13, 2022
I found Master Drains & Plumbing in Littleton on Google when I searched for plumbing. I was surprised to find Doug, the owner, took my call on the second ring. I described my problem and he said he could be here the next morning at 8AM. He showed up on time, diagnosed the problem, and had it fixed within 1 hour of arrival. I can't say enough about his professionalism, quality of work, and fairness of price. I highly recommend Master Drains & Plumbing, Inc. to work on any plumbing project. THANK YOU DOUG!
Mike Pate
Nov 04, 2021
Steve Loftus
Oct 28, 2021
I can't recommend Master Drains & Plumbing enough. We called Doug to investigate and repair a leak in our finished basement. It turned out to be a break in the upstairs kitchen drain line that ran behind the dry wall in the room in question. Doug came out the next day, isolated the leak and had it repaired in less than an hour. He also worked with our insurance company to make sure they understood the situation making our lives a lot easier. Great customer service.
David S.
Oct 27, 2021
Doug Jackson appears to be an honest man. I made an appointment to check on my sprinkler system Anti Backflow Valve. He arrived at my house on time and quickly found that I was not using my air compresser correctly. He schooled me on the correct usage and turned down my offer to pay for his time. I was impressed.
Jjlo F.
Oct 14, 2021
Michelle Swankowski
Sep 28, 2021
Brian Izzo
Aug 16, 2021
Amanda Roe
Aug 06, 2021
Jake V.
Oct 22, 2020
I reached out to multiple plumbing companies to help with my valve replacement issue since it was a semi emergency. Most responded that it would take about a week to come by, but Doug from master drains and plumbing answered the phone from another job site and told me he'd be by the next morning. He arrived and fixed the problem in under an hour and I was off and running. Shouldn't all customer service be like this? Thanks for the great work Doug!
Jane H.
Oct 09, 2020
Jarrett F.
Jul 09, 2020
Mary O.
Jun 18, 2020
Joel G.
Feb 20, 2020
Doug fixed my complicated water pressure issues which required a few fixes and adjustments to the plumbing. I can tell he's much more knowledgeable than other plumbers who have failed to fix the issue in recent visits. I appreciate that he continued to troubleshoot different areas of the house to narrow down the culprit of the issue. He definitely knows what he's talking about and will continue to call him in the future. Very, very happy with his work.
Dan H.
Sep 01, 2019
Doug came out on a Sunday morning over Labor day weekend after I discovered my basement carpet was soaked from a leak. He was the only one of five plumbers I called who was willing to come out the same day, and he showed up within 30 minutes. After extensive troubleshooting he found the source on the main floor refrigerator water connection, which was the last thing I would of thought to check. His price would of been very fair even for a normal service call, much less over a holiday weekend. I'd highly recommend him to others.
Em X.
Jul 10, 2019
Doug did an amazing job assisting with several plumbing issues! He was quick to return our call and right on time for each visit. We would highly recommend him and his expertise. He installed a floor sink to accommodate several basement drip lines etc, replaced a water heater and removed an old water softener system. He is truly a master in his trade and extremely nice. Hands down the best plumber we have found in our several moves across the country!
Jeremy F.
Dec 10, 2018
Explained exactly what he needed to do and the final bill was not higher than the estimate. I had an old external hose faucet that was a little leaky replaced with an anti-siphon frost proof one. I waited a couple weeks to do the review, and it still seems to be perfect. I'll definitely use this company again next time I need any plumbing done.
Bill B.
Nov 01, 2017
Ken More
Sep 26, 2017
After returning home from vacation to find my hardwood floors buckling in my kitchen and my basement leaking, I immediately looked for a plumber. Based on the quality reviews I found on Dex, I contacted Master Drains and was pleasantly surprised. Polite and professional, Doug diagnosed my problem over the phone - a water valve with the dishwasher.
Bond
Sep 10, 2017
Doug came out on Sunday night and took care of our main line that had been plugged. We had another company that had snaked out the main line a week ago and had done a horrible job. He was very fast and was at our door thirty minutes after had called. We will tell all of our friends and family that we have a great plumber. Thanks.
Jean W.
Aug 28, 2017
I think Doug is fantastic! After trying desperately to get any other plumbers to return a call, show up for an appt-ya know, qualities that customers look for-a neighbor recommended Doug. Doug is responsive, honest and reasonable (and energetic! He replaced a few toilets and I swear he sprinted the stairs while carrying them!) if you want to save yourself a lot of frustration, look ok further than Doug with Master Drains!
Rem
Jul 01, 2017
Doug arrived quickly and professionally. Another plumbing company had told me I needed to replace a valve and quoted a price of several hundred dollars without even looking at it. Doug opened the valve and replaced an o-ring. The problem was fixed! He saved me a lot of money just through his honesty and knowledge. I am very impressed and strongly recommend this company!
Stefanie Maravegias
May 12, 2017
Billrey
Apr 23, 2017
Betty Boop
Mar 20, 2016
After having the worst luck with plumbers, including one who unclogged a drain that not only charged me a price different from what was quoted on the phone but they tried to "sell" me into services I did not need. Doug is outstanding! He is honest, professional, and has reasonable rates. What you see is what you get. He cares about my house like I do and strives to do a good job.
You will be very happy using him. I know I am! Review follow-up. I have used Doug two more times and have still been really happy with him. His professionalism and timeliness gets better and better. He has even discounted his cost because I thought the problem was one thing but it was something different. I can still highly recommend him.
You will be very happy using him. I know I am! Review follow-up. I have used Doug two more times and have still been really happy with him. His professionalism and timeliness gets better and better. He has even discounted his cost because I thought the problem was one thing but it was something different. I can still highly recommend him.
Audrey H.
Sep 05, 2015
Let me start by."sewer issues" can be complicated. Jim helped us understand what was going on in our yard. He proposed a straightforward plan and got to the root of of the problem (no pun intended). But he got there quickly and reasonably. Extremely professional, I would recommend Master Drains and Plumbing to all of my friends and family. They are sincere
Co
Jul 15, 2015
I couldn't recommend Master Drains enough! The service was outstanding, both on the phone and the plumber doing the work. I was able to get a ballpark estimate over the phone and the tech stuck to that pricing. He was an absolute professional and VERY clean. I will definitely tell all my friends and family to use Master Drains from now on.
