Short Pump Heating & Air

Tech was at our front door within 24 hours of calling. In-time and professional. Met next day with Ryan (owner) for install options. Fantastic new AC unit was installed within the week! Crew that came out to install were on-time and finished early. I highly recommend Short Pump Heating and Air. Reliable, safe, straightforward and dependable. Thanks!

Phenomenal experience across the board. Working with Micah in the front office was a wonderful experience. Kyle's expertise and diligence in diagnosing and fixing our system issues was amazing. I would recommend this company to anyone looking for HVAC work.

I asked Short Pump Heating & Air for quote for the installation of a EV charger. They set up a time for the next day. Jeff called when he was 45 minutes away to let me know. When he arrived, he did a thorough survey of the garage and presented me with a quote which was better than any I had yet received. I gave the OK, and he started the job right away. It didn't take very long, was very professionally done, and Jeff cleaned up after himself. Highly recommended!

I had a shower that was slowly leaking. I had purchased the hardware and wanted them to do either a gasket kit to stop leak or use my hardware and replace. The guy that came out said that either option is not possible. I needed a Delta. My Koehler was a 6 inch but my shower required a 4 inch whatever that means. He also said the gasket kit was not possible for some reason?

He offered a solution, a package deal where he would use his hardware and replace all included for 1000 dollars. That was it, the only option. I chose this company because a neighbor was related to someone in the company. It did not sound right so I told him I would be in touch and paid the 90 dollars (to be shook down). I got another quote, simply said he could do the gasket for 150ish dollars or use my hardware I bought for 400 dollars. Heck he did not even have to cut into the back of the dry wall to get inside. Excellent job replacing for less than half of quote. I would give zero stars if I could due to the lies. Hope you enjoy the 90 bucks to lie to me for 5 minutes.

I can't say enough good things about this company. They were recommended to me from a neighbor that used them for 10 years. My technician Rob was right on time, courteous, and did a great job answering my questions. After he finished he explained exactly what was done. What more could you ask for? I will definitely recommend them to people I know.

Called first, on time, neat clean and courteous. Jacob was happy for me to watch and to be educated on the service he was performing. I asked for more detail on the furnace filter and its correct installation. He spoke highly about the product (carrier) and the ease in performing maintenance and service. Jacob is an excellent representative of the Short Pump Heating and AC company he is the guy you want to know is coming if you have a problem.

I am so relieved to know Jacob is just a call away should I need him. I have not used their other services but it looks like Short Pump Heating and Air can do it all. Great service! Awesome Technician. Thanks Jacob!

I've been using this company for many years. I get yearly maintenance for our heating system and always have the same technician, Evan. They do a great job. Service: Heating system maintenance

I emailed Short Pump Heating and Air(SPHA) on a Sunday due to my HVAC freezing up. Early Monday morning Michael from SPHA called me to schedule service that same day! Kyle, the Technician came out and fixed the issue in a very short amount of time. Kyle was very knowledgeable and extremely customer service service oriented. I give SPHA 10 Stars. You'll be hard pressed to find a company that number one will call you back so quickly as well have extraordinary customer service!

Short Pump Heating & Air really saved me today! I woke up in 25° weather with a dead thermostat panel and no heat. Ashley got me scheduled for service on the same day, and was upfront about pricing when I made the appointment. The technician Chris was great as well - explained what he was doing and got everything up and running again quickly. I'll definitely use them again!

They are extremely expensive. One plumber came out and literally spent 15 minutes fixing a leak. The total was $350! They are making hundreds of dollars an hour. They charge $100 just to come out and that is not applied to the repair. Absolutely insane. I'll never use them again. My repair was about as small as one can be, so if you decide to use them it will be $350 minimum and a fortune if it's anything serious. That being said they were nice and professional. But for the price they should be!

They are more expensive than some others but the value and professionalism outweighs the cost. I had a weekend hvac emergency and I called their oncall and left a voicemail. To my surprise the oncall retry call and was like "I can be there in 30 mins". Granted you have to pay an oncall fee but the tech replaced the compressor within 30mins.

My AC stopped working at 10:00AM. I had a dinner scheduled that night at 6:00PM with 15 guest. Called Short Pump Heating and Air and they sent Kyle out at 3:00 the SAME day in the peak of summer (95 degrees) and he had me cooling in 15 minutes. So amazed they came out the same day and had all the parts on the truck to fix it. No need for you to call anyone else!

Short Pump Heating and Air did an outstanding job last year and again this year. In 2020 they replaced my old ac unit with a very efficient HP and were very professional and efficient in making sure it worked perfectly before leaving. In 2021, my 11 year old gas water heater basically only supplied luke warm water and after struggling with it for a week trying to troubleshoot and get it working myself, it just stopped working.

I contacted them at 9:30 am and by 3 pm we had a new gas hot water heater that far surpassed my old heater. I can't recommend them high enough for excellent service and very professional technicians.

2nd time using this company and they have saved me again! My air went out last night and I called first thing this morning. They had an opening and would be able to come out today! Their work was quick and fair priced and now I'm basking in a cooling house. Shout out to Chris E. for his excellent service! Will definitely call you guys when it's time to replace the whole unit.

This company was very good. Their reaponse time was fast. The rep that I spoke with answered all my questions and addressed some issues that I had. The tech that came out was professional and respectful. Overall, a great experience.

My hot water heater sort of exploded when a technician touched a valve. Two months prior someone from the same company looked at it and suggested a few minor things I could do to help a leak but did not suggest replacing it. The day it exploded hot water went everywhere, the technician was only worried about his tools getting wet, and tracked water all over the house.

I heard him on the phone with his boss being very defensive about the situation. He called in his plumber without my authorization. When I immediately called the company about the situation the owner never apologized, and was extremely condescending, actually yelling at ME. Will never use their services again.

Technician Daniel Metcalf came out and performed the Gold Service Maintenance on our 3 Heat Pumps and also installed a Ryan Lancaster recommended UV light in our main floor HVAC and we are thrilled with the results. Odors are eliminated promptly and the dust is next to ZERO. I highly recommend this company for all of your HVAC/Plumbing/Electrical needs.

I tried to pinch pennies and have my handyman buddy look at my HVAC unit. He didn't have the correct equipment on one visit, couldn't find the problem on another visit. Meanwhile, my auxiliary heat was costing me a fortune. Finally fed up, I called Ryan at Short Pump Heating & Air. They had Josh out THAT DAY, and found the issue within minutes. I'm fixed, up and running and toasty as I can be.

I highly recommend Short Pump and if he's available I would ask for Josh as my tech. Friendly, extremely knowledgeable, and gets things done. And was able to pay with credit card on the spot, another added benefit for me. Easiest 5 star I've ever given.

Short Pump Heading & Air is not transparent in their services when new clients seek to have work done. They charge a minimum $99.00 "truck fee" to have someone come to your home for an evaluation even if no work is completed. This fee is not deducted should you agree to have work done. This "truck fee" is not disclosed by their office assistants that book appointments nor by the technicians prior to their arrival.

This information is not readily available on their website either. I am very disappointed by this manipulative business practice and will ensure to spread this information to all of my network within this area. I would recommend going with other local vendors within the area that provide transparent evaluations and quality service.

Our A/C stopped working this past week. We called Short Pump heating and air. They were quick to schedule an appointment and when Daniel showed up he was on time and very professional. We will definitely use them in the future.

I had a contract with Short Pump Heating and Air to service my HVAC system on a yearly basis. My contract was unilaterally cancelled by them without notifying me because my air conditioner needed to be serviced from the roof. I understand that they might need to cancel the policy, but not having the professional courtesy to let me know was unacceptable.

This is in response to Matt's comment. The problem is that you did not bother to tell me that you were not renewing the contract.no phone call, no email, no text message, nothing. It was a unilateral decision taken without informing me. The fact that you did not renew the contract was not the issue, and not the reason I gave you a one star rating.

Last weekend our Power Vent Hot Water heater failed. I was able to reach this company on Saturday, the Master Plumber, Jeff, took down our data. When the supplier opened on Monday morning, Jeff was over removed the old heater, processed our warranty claim (installed by "others") and was back with the new heater and did an impeccable job of installing the new heater.

He cleaned all of the installation debris away, did a very neat job and could not have been nicer. They took care of filing the warranty claim, they were competitive on price and I can't say enough about the complete process. This is a top shelf company and Jeff Flynn, their Master Plumber is EXCELLENT

We recently purchased and had installed a Mitsubishi split system to better heat and cool our large bedroom and bath over our garage. The team installing was Chris, Ryan and James with Short Pump Heating and Air. The workmanship was excellent and installers most professional. They were very articulate with the installation and used drop cloths to protect our stairway and floors.

This company is a diamond contractor certified by Mitsubishi. I highly recommend them. The owner, Ryan Lancaster, designed the installation and followed through in making sure everything was done according to his plans and we were completely satisfied. We were so pleased we purchased a service contract through them on our other two York units. Ryan is extremely knowledgeable. Great company! Oh, the unit has fully met our expectations. Love it.

Recently called with a request to have a ductless heat/air installed. Quick response and awesome service and this system rocks! Of note, one of the things that truly made me feel great about this company was that on the day they were here it rained and one of the installers came to my door and before going any further pulled out his pocket and put on a pair of shoe covers to keep my floor dry. Wow! I'm old school and believe that true customer service can be what will always keep a company like this on top. Would give 10 stars if it were an option.

Thanks again for your work. It is nice to hear of a privately owned company being managed in such a professional manner where the owner actually does the work and is on site.

Had no air to master bedroom-nice guy came and checked everything (or so I thought). Put 2 units of Freon and did some tinkering to get the room cooler. Cost me about $270. Unit started operating intermittently-called a referral from a friend. Came same day, cleared condensation drain line-problem solved-charged me $90 Guess who I'll use from now on? McDaniel Mechanical

It was one of the hottest days of the year and also the biggest party of the year at our home. Yup the AC went on the fritz about 4 hours before the company came. I was able to explain to Ryan the crisis mode I was in - on a Saturday no less - and he said they'd do a little rearranging to try and help out. The party began at 4 and at 3:48 we had nice cool air! Kyle was professional and courteous. Great job at a reasonable price by a great company!

Best HVAC company ever! Never met better technicians who spend time explaining every thing in great detail. We had to replace our upstairs unit and the guys where so clean and the job looked professional! We did have a problem with a certain part that was being recalled, the technician explained everything to me that I totally understood and they took care of it free and clear.

Even had a professional handy man fix the ceiling. I have never seen a better company that takes time with their customers! All our neighbors use them! Never again will I use an HVAC company I see on the tv!

Called short pump on Christmas Day last year because my water heater died at THE WORST POSSIBLE TIME! The plumber from Short pump arrived 45 min after I called. Not bad for Christmas morning. He was the nicest guy and walked me thru a few options including (to my surprise) putting in a new heater the next day, which was awesome because I had family in town.

I agreed and he returned the next day and installed the heater and I haven't had a problem since. I called them the other day when my A/C was blowing hot air and they fit me in same day. The tech that arrived was extremely helpful, clean cut and seemed knowledgeable. He did a awesome job and had us "chilling" in no time. I highly recommend these guys and want to say thanks again! Keep up the good work!

Short Pump Air is a great organization. They were responsive and fixed my plumbing issue right away. I would highly recommend them!

I had Short Pump Air install a new HVAC system at my house, and nine months later my second unit died and I had them install a second system. Chuck, Matt and team are great to work with and I couldn't be happier with their work and the experience I had.

Worst h vac contractor. Purchased a new 14000 dollar system. It did not last a year. They did not stand behind their product. Bryant high efficiency. Got james river air to replace the entire system and james river air gave a 10 year warranty. Short pump is totally worthless and will leave you hanging. Avoid.

Hottest day of the summer so far with heat index for the next day at 110, when I realized my 2 heat pumps were not working. I called Short Pump Heating & Air around 7:30 PM thinking I'd have to wait for service until the next day.

My hot water heater went out on a Sunday evening. Knowing that something needed to be done quickly, I called Short Pump Heating and Air since they were so close to my house. I spoke to Ryan and he couldn't have been more helpful and sympathetic to my situation.