Hawaiian Pools & Waterscapes

Check yelp for more accurate reviews. As already posted Hawaiian Pools don't build anything. They operate as General Contractor, while hiring subcontractor for any physical work. Such procedure is regulated by NEVADA REVISED STATUTE (NAC) 624. I was getting bids from 3 pool companies and it was a painful process. I knew precisely what I want, but nobody could record the 6 measurements correctly.

It was David from Hawaiian Pools who in front of my eyes created 3D pictures of my future pool and gave me good quote to match. But the man never come up with construction drawings and he was sending subcontractors with wrong sketches. Finally to correct his 4ht or 5th error, he charged me $650 for "order change". The man has a problem! The job was going nicely at the beginning as excavating co and plumbers did very nice job. Electricians made some mess, but prepared the conduits for gunite.

It was the shoddy Gunite Co, who send unqualified people on the job. Mike show up at the beginning of the job and I pointed to his attention that even that was said before, the Gunite leadman was getting ready to pour concrete over the mess electrician left in the excavation. Mike assured me that will be take care about, but 15 minutes later he left the jobsite and let the concrete to be poured over loose dirt.

The gunite shell was done on training crew level. Everything was crocked, out of level, out of plumb and to top it the shell was 5" shallower than the specifications. When I called Hawaiian Pools to resolve the issue, David with other "expert" (who never gave his name) was distracting me, when Mike was walking around jobstie and stealing parts. The man has a problem!

Their solution to fix the butchered gunite was putting lean on my house. It took litigation to show Hawaiian Pool violated about 15 points of Statue 624. In court negotiation I paid them part what they wanted and finished pool myself (I retired from construction, but never build a pool). That turn good as I was able to cut & grind about 1000 lb excess concrete from the shell, did nice marble tiles and was able to find plaster contractor for about 1/3 price that Hawaiian Pool was planning to charge me.

At the end I think "The family" are modern con men. They will lure you into contract they have no intention to observe and when trouble come, they will hide under a rock while slamming you with bills they did not earn.

I would like to give a quick shout out to Mike and Hawaiian Pools. I had my pool installed 10 years ago not only that it was done in a professional manner and it was done on time I have never had any issues with my pool after it was completed. Just recently I had a maintenance issue with the pressure gauge there was a little part that broke that was plastic not only he took care of it for me for free he even gave me a whole new pressure gauge system for that at no cost and was very kind to me and I just like to thank Mike and Hawaiian Pools very much for what they did. I would recommend them to anybody at any time.

Michael Stitzinger created a beautiful contemporary patio spa and waterfall that simply "popped" as the stand alone focal point for my home. He and his staff were professional, responsive and mindful of my two little schnauzers whose curiosity at times challenged their work. Quality materials were used and importantly the job was completed on time and within budget. You can't go wrong with choosing Hawaiian Pools

This is the most negative heart wrenching unprofessional experience we have ever encountered. Mean spirited; uncaring; unsupervised subs at every juncture. The more we followed up the less we were acknowledged. Mike acted like we were doing him a favor. Never ever consider this company if you are expecting a wonderful professional experience.

I cannot tell you how much we have appreciated the wonderful customer service and professionalism you showed during the construction of our pool. You have made us happy and not only did we make the right decision to have a pool, but that we chose the BEST pool company to build it. The best part is that it took less than a month and a half to complete! Thank you so much for everything. I hope that we have the opportunity to tell many people, who are considering getting a pool, that they should call you, WE LOVE YOUR WORK!

I cannot tell you how much we have appreciated the wonderful customer service and professionalism you showed during the construction of our pool. You have made us happy that not only did we make the right decision to have a pool, but that we chose the BEST pool company to build it. The best part is that it took less than a month and a half to complete! Thank you so much for everything.

Great experience. Beautiful pool. We got exactly what we wanted at a price we could afford. Team was easy to work with and did what they promised.

Hawaiian Pools and Waterscapes provided the right price and flexibility. They had the ability to not only install a swimming pool but also a retaining wall and BBQ island. After going to the Contractors Board and seeing a pool built by Mike, I determined that Hawaiian Pools would be my pool builder. The finised product is outstanding!

I would say this is the worst experience with any company I have ever had. They will sell you on a vision of a smooth quick build within your time frame to get the job. However once the process starts there was delay after delay. Once you complain about the process taking too long or broken promises they will ignore you and the work will cease. There were weeks that they would not speak to me or my wife.

The building of a pool is a significant expense and one that we did not take likely. We work hard for our money and want to be treated with respect and a little appreciation since we hired them for the job. This company will treat you like you are the problem. We still have issues outstanding that were promised to be fixed. They damaged our walls with the heavy equipment, stains by nails left in the pool from construction and an electrical issue with the wiring of specific equipment that is recommended to be on a dedicated circuit.

When installing our fiberglass pool they cracked the top right hand step. They worked with the pool manufacturer initially, in the end the manufacturer of the pool (Aloha Pools) paid someone to come and repair since even they could not get a return call from these guys. There is no way I could or would recommend this company to anyone.

We had to compare many pool builders but Dave, the owner, appeared to be more than just a contractor : he advised us on what type of pool would be the best for us, mostly because of our maintenance concerns. His team are clearly good pros, and the follow up has been serious.

The owners David and Michael are very prompt at collecting your money but when you want to find out what and when the next steps are coming, they do not return calls. David hung up on me and Mike is just rude. They call themselves a family owned business and that's true (father and son) but they have NO employees. They falsify contracts and refuse to honor their mistakes. They subcontract everything out. Delay after delay with no communication. Find another pool builder.

I found Hawaiian Pools and Waterscapes on-line through the Better Business Bureau and the Contractors Board. I really liked Mike's ideas for the pool installation and have even referred a friend. Their quality of workmanship, jobsite cleanliness, professionalism and accuracy to original estimate deserved an Excellent rating.

Michael completed in a timely manner with good workmanship. His prices are very, very competitive and we are extremely pleased with his work and the results.

I found Hawaiian Pools and Waterscapes on the internet. Mike came to the house and I liked how professional he was. The pool and spa was completed on time and everything was kept clean. When the job was done, you could not even tell that they were there.