Rocketman Plumbing

(09June2022) First-time customer of Rocketman Plumbing Services and they performed superbly! Contacted Rocketman Plumbing 6/7/22 in need of an appointment to have my kitchen faucet replaced. Ms. "Di" was able to schedule an appointment for me only two days later! On the day of the appointment, Service Technician "Carlos" called me by phone to let me know he was able to arrive earlier than expected. "Heck yeah!

Let's get it done"! Mr. "Carlos" was skilled, professional, courteous and efficient! He wasted no time installing the kitchen faucet, explained Operating Procedures for my new Koehler hands-free kitchen faucet, left the work area clean and, even, completed the work in just under an hour! OUTSTANDING! I really appreciated getting an up-front estimate of the cost of the project from Ms. "Di" before I agreed to have the work done.

I'd called around Albuquerque (before contacting Rocketman Plumbing) and SOME plumbing services would not give a quote until the plumber was able to see how extensive the job would be. Even then, if I decided the on-site estimate was too much to pay and didn't want the work done, there would STILL be a fee required for the technician to just 'show up'. Bummer!.

So glad that I stumbled on to Rocketman Plumbing Services online! I couldn't ask for a better end result and will continue to patronize Rocketman Plumbing for future needs! The. ONLY.glitch I experienced was that my Receipt of Payment was emailed to the WRONG email address. Because only one character was omitted, that Receipt (most likely) went to another email recipient that I KNOW may exist. Now, because my name, address and other information concerning my credit card was sent to the WRONG person, I'll need to cancel my credit card and have another issued. Hopefully, this won't become 'messy'. Thanks, again, Mr. "Carlos"! YOU made the difference, Sir!

AWFUL! DISRESPECTFUL ACTIONS AND COMPLETE DISREGARD FROM FIELD STAFF AND OWNERSHIP. My mom Lena Reyes, who is 84, spent $949 to have a water line valve leak repaired, two faucets replaced and a shower leak repaired. On 5/26/22, Rocketman employee Doug C. and another employee arrived at my mom's house to perform the work. After the workers left, and water line opened, the sprinklers came on.

This should not happen if the sprinkler valves are closed. My mother called them on 5/27/22 to let them know one faucet they replaced was leaking and the new problem with the sprinkler valve. An appointment was set for 6/2/22. The employee came out on 6/2/22 but said he was not prepared to work on a sprinkler valve and did not look at the faucet. Another appointment to address the issues was scheduled for 6/9/22.

Employee Doug C. again returned and inspected the faucet and found it leaking and attempted repair. I then tried to explain to Doug the issue with the sprinkler valve, he only wanted to talk past me and over me. He did not want to listen only talk. Disrespectful with me and with my mother who he told he was tired of explaining himself to her. They left and the faucet still leaks.

I have called three times to inform them the faucet still leaks and to try and get answers about the sprinkler valve, 6/9/22, 6/13/22 and 6/16/22. Each time with a promise that the owner is aware and he will call me. I have yet to hear from the owner regarding work that is currently under warranty.

I've been pleased with the work that Rocketman Plumbing has done at my house. They are MUCH cheaper than TLC, I mean hundreds cheaper. The only negative thing is the scheduling. There always seems to be some sort of glitch. I would highly recommend calling the day before your appointment and confirming. But I'll keep using them! Services: Faucet installation, Water heater repair, Toilet installation

I had a plumbing emergency (leak we could not shut off) after hours, and my usual plumber was closed. The Rocketman dispatcher was very nice and assured me they could get to me next and were at my home to stop a leak within a few hours of calling. All of this was after business hours, and I am not a usual customer of theirs! They were able to stop the leak with the supplies they had.

And returned promptly the next morning for a permanent fix. The fees were reasonable for emergency work. And more of the repair was done the next day at regular prices, that were also reasonable. I will use them again. The plumber did a great job of communicating with me every step of the way and was very professional. Thank you so much!

My furnace was making some strange, loud noises then went completely offline. I wasn't able to determine the issue and gave Rocketman a call based on co-worker recommendation. They got me squeezed in the next day and figured out that it was the inducer motor in my furnace that needed to be replaced. Got it done and working within the hour they arrived. Very professional and helpful. Payment was easy, even for first time customer (which comes with a discount!) and I'm happy to recommend them!

I had a great experience with Rocketman Plumbing! They were recommended to me by my handyman plumber as the emergency service I required was more extensive than one person could do. The Rocketman team was professional, clean, fairly priced and made a difficult plumbing emergency as painless as possible. The office team, management, and on-site plumbers were responsive, thorough, and helpful to deal with. While I hope to never need major plumbing intervention again, I can say they have a lifelong customer that I will not hesitate to recommend to family and friends!

The cold snap caused the supply pipe from under our house to one of our outdoor faucets to rupture. We had gallons of water spraying out of the pipe and no way to stop the leak without shutting off all water to our home. Lawrence, from Rocketman, came out on this 20 degree day and replaced the broken section. It wasn't easy to access, but he did a great job at a very reasonable cost. We'll definitely call Rocketman again!

I was very impressed with the service and professionalism that I've received. The price was very reasonable and correct, and the guys who came did a great job snaking my drain. You come highly recommended and I shall definitely use Rocketman in the future. Service: Drain cleaning

I love them! Friendly, great price! I highly recommend Rocketman Plumbing. They were recommended to me on Nextdoor. I'm so glad I listened. I will always call Rocketman for my plumbing, heating and cooling! Call them! You won't regret it! Services: Heating system maintenance, Shower repair, Drain cleaning, Plumbing leak detection

Main Water Line To House Replaced: What can I say, these guys are great. They are very fast and reasonably priced. What I thought would be a 3 or 4 day job, was completed in a day and a half and done right. My main water line was replaced. including under the driveway without breaking or cutting any concrete. They made a very difficult job look easy. Highly recommend them for all your plumbing needs.

Rocketman Plumbing did an extraordinary job. Had a leak that came up in my front yard between the city meter and the house. Rocketman Plumbing were able to come and assess the leak the next day. Then advise me on the best course of action for repair. Hands down a great experience all things considered. Will definitely use them again. Service: Repair pipe

Rocket plumbing has great service, the guys were awesome, professional and got straight to work. Also they did out water leak with efficiency and thorough work. After digging up big holes they made our place look like nothing happened at all. I highly recommend for water leaks and any other services. Service: Repair pipe

NOT AN EASY INSTALLATION FOR THEM, BUT THEY PERSEVERED AND EVEN CAME BACK TO RE-TIGHTEN THE FAUCET. THEY WEREN'T HAPPY UNTIL I WAS HAPPY. Service: Install faucet

Rocketman replaced the 40+-year old Coleman gas furnace. The work was done efficiently with good clean-up. Came out again when an intermittent fault occurred. New Revolv furnace working well. It is intrinsically very loud and unlikely to survive as long as the Coleman did.

Rocketman came out urgently when I needed them (last minute of course) and unclogged a clog. Little hassle and really nice. Service: Repair sewer

Real disrespectful. Very unprofessional. I have hours of videos of them sitting around. At least an hour where my yard is flooded because they didn't check to see if the water was off before starting. 5 guys just sitting around with the boss standing there. What a joke! Seen them do many repairs around the area and it takes days to do the job and then back again to do more work! Company is a joke! Dont deserve any stars.

No issues with appointment scheduling and plumbing service. Major issues with dispatch and getting a receipt via email after service. Dispatch gave the wrong number to the plumber so plumber could not get a hold of me. After plumber charged me for his service and told me I would receive a receipt through email, I never got one. I had to call THREE times just to get a receipt.

The receptionist also did not seem to friendly every time I called just to get an emailed receipt. It's a bummer b/c I thought the plumber did an excellent job but dealing with their dispatch/customer service has been frustrating.

These guys are awesome! They were the only ones to make time on a Monday when my sewer backed up. Doug was knowledgeable, friendly, thorough and patient as I followed him around and asked a zillion questions. When the problem wasn't resolved after his visit and we needed and estimate on possible sewer pipe repair he came the next morning after we called to get the estimate started.

The next day a crew was digging and working to figure out exactly what was going on. They communicated with my through the whole process and were awesome to talk to. Everyone that came to my house brought a good attitude and worked hard. My sewer pipe is done and I'm so happy that we came across this company. I will definitely use them in the future!

Complete plumbing, water & sewer line replacement and new tankless water heater. 5 day job. Had water & sewer every night. Very affordable and city inspector complimented them on their work. Yard looked good as new afterward. Services: Repair pipe, Install water heater

These guys are AWESOME! So sufficient, prompt, and very nice. They came back when a problem recurred and got it taken care of in no time. I totally recommend them to anyone in need of plumbing assistance in Albuquerque, NM, and surrounding areas.

Super fast service. Both times I've called they've shown up either the same day or the next day. Quality company.

Extremely friendly! They helped us prepare for Christmas time by getting our heating service up and running.

When my sink wouldn't stop leaking, Rocketman Plumbing was there within 30 minutes and had the job done within the hour! I didn't even need to take off from work!

Fast and timely service; quality work. Kyle was great! Very friendly. Would recommend to anybody needing plumbing and heating work.