Rated 5 / 5 from 15 reviews
5
15
4
0
3
0
2
0
1
0
Website
Call
Floor City USA We're no different from you. We are customers, too -- maybe yours. The big metal building and showroom we work out of is not who we are; we're humans who understand and appreciate the importance of doing what we say we'll do. We know that customers are the lifeline of ANY business and without you, our business would not exist.

We provide the flooring products and services you need while treating you like the fellow human beings that you are. We prove our commitment of outstanding customer service every day. We're really no different from you. We want what you want: An uncomplicated life. Imagine that!
Business details
  • Year established: 2003
Services
Laminate
Report
Today's laminate flooring can simulate the look of dozens of different natural hardwood materials. The printing process can also reproduce the appearance of a variety of natural stone, and ceramic flooring materials.
Carpet
Report
New carpet is the lowest VOC-emitting flooring choice available. It actually acts as a passive air filter, trapping dust, pollen and other particles and removing them from the breathing zone. Studies have shown that people with asthma and allergy problems have seen symptoms improve with carpet.
Design
Report
So, after avidly watching various home improvement programs, you decide you'd like to make some upgrades to your home. On TV it looks so easy, and it usually is--until it's your own project. How does one know what pattern, design, material, etc. to use that would be most aesthetically pleasing for you and your situation?
Installation
Report
Just as most customers are not flooring experts, most are also not installers. Customers must feel comfortable allowing strangers into their homes. For this reason, Floor City USA takes great care in screening and selecting its independent contractors (IC) to accomplish professional installations.
Relaxation
Report
Whether you are involved in a major home renovation, building a new home, or would like to tile that outside BBQ station, there will be many decisions you'll have to make. For many, this may seem like quite the daunting challenge--particularly if it's their first such undertaking. We know it can appear insurmountable; but it doesn't have to be.
Reviews (15)
Write a Review
Jorge Hernandez
Jul 06, 2021
I went to multiple floor stores and Floor City USA had the best value material. But above they are really great people, especially Sherry she is very funny and nice.
Magie Baxter
Jun 29, 2021
I've been their customer for 6 years and recommend them highly. Super owners, staff, merchandise and service. I keep going back and referring them.
Randy Bobbitt
Jun 13, 2021
I was very pleased with my experience -- both the sales staff (Terry) and the installation team (John Adams and company). The job was done ahead of schedule and the final price was $200 under the estimate.
Encyclopedia Brown
May 31, 2021
Very Awesome Store! Great Selection and reasonable price. I found some bathroom tile that I've never seen (not even on HGTV). Staff friendly and helpful
Dawn Johnson
Mar 30, 2021
Very knowledgeable. Help find they look your looking for. Honest about product qualityity and price.
Karen Retherford
Nov 03, 2020
Recent renovation of our tub and shower area in master bath. Floor City was awesome to work with. Brian provided great customer service. He was knowledgeable, helpful and friendly. A much different experience than other places we visited. Jeff Gooden, who contracts with Floor City, did the majority of work (tearing out and removing old tub and shower) and prepping for new tub installation.

He installed all the tile, faucet and shower head and we could not have been happier with him and his work. He came early every morning and worked nonstop until late afternoon. He cleaned up everyday before he left. It's hard to find help with good work ethics these days. I would highly recommend Floor City and Jeff for any tile project. You will not be disappointed.
D. K.
Sep 16, 2020
We recently had new flooring installed in our front room and kitchen, and Floor City was easily the most helpful place in town. They made sure we understood our options, and gave some follow-up alternatives when we stopped in 2-3 more times after our first estimate. John and his crew came out on time and worked around our crazy schedule and family life, and had everything installed on time. My wife and I would absolutely recommend Floor City again, and will be our first stop for home projects in the future!
Rose Gunter
Jul 06, 2020
We have been shopping at Floor City for years. Always a great experience and great prices. The staff are always friendly and very helpful. We will continue to shop at this store, we have many more projects to complete.
Dianne Gellner
Jun 24, 2019
Celes, our sales rep was fantastic! She guided us through the selection of our flooring material, provided many samples for us to view in our home, and made the installation process a breeze. The company that was contracted to do the installation, Artifice Floor Carpentry, did an excellent job, and paid attention to every detail. We could not be more pleased with Floor City and AFC, thank you!
Paul Brooks
Apr 22, 2018
The friendliest sales person I have ever met. She was very knowledgeable and helpful. When you go in ask for Sherry. Lots and lots of choices.
Christopher S.
Jun 23, 2017
I had a great experience with Floor City USA. My tenants worked with them directly to schedule an estimate, which went smoothly. I worked with Terry to finalize the material options, costs, pricing, etc. Overall, it was a very smooth experience with no surprises. In addition, I thought they were very fairly priced in comparison to the local competition. Finally, they sub-contracted the installation to Lees' Flooring Inc and my tenants had nothing but good things to say about them.
Bub Patterson
Sep 28, 2016
Happy place to do business. These people really know their way around floors.they're so helpful and prices are very fair.
Jordan McDowell
Mar 25, 2016
Friendly people. Good customer service and great selection. Only black and white tile I could find in Pensacola.
Thomas Leemon
Feb 26, 2016
So my friend and I walk in on a Wednesday to see what prices would be like for some granite tiling and also flooring for my bathroom. Long story short. The guy who helped us, Keith, was really helpful in both helping us find what we needed and then giving us tips about flooring options.
Abby Eichelberger
Aug 06, 2015
You couldn't meet a friendlier set of people to work with. Anytime I called or dropped by to ask any question, everyone, Scott, Jason, Katherine or any of the other employees were always happy to stop and help.