Plumbing Solutions

Absolutely HORRIBLE. I was able to get in contact with someone just for them to tell me they weren't in the office and that they would put me on the schedule for Monday and even txt me to show they didn't forget about me. I had a PLUMBING EMERGENCY and on Monday I txt and called the emergency number and no one answered. I left a voicemail and still no answer.

I let another day or two pass by and I called multiple times and left multiple voicemails and STILL no answer. This company is an absolute joke. If they can't even answer the phone lord knows how poor they will work on your issues. Do NOT and I repeat DO NOT USE THIS COMPANY STAY AWAY AND USE SOMEONE BETTER!

I still recommend them for all your plumbing needs! My water heater recently went out and they helped with everything. From getting me the correct one & speedy installation. Jeff & his team are hands down the best around! This place is still my top choice! Jeff & his team are phenomenal! If you need a plumber contact Plumbing Solutions LLC. I had an issue with my hosebib leaking & my kitchen fixture.

From the second I made contact with someone to the second the technician left my house it was hands down the best customer service. The lady I spoke with on the phone was very nice & polite answered all my questions & gave me a reasonable price. When the technician came out he was on time, very respectful & very knowledgeable. I recommend Plumbing Solutions LLC for all your plumbing needs! Thank you Plumbing Solutions LLC you will definitely have a lifetime customer!

We have used Plumbing Solutions on multiple occasions. Their staff is knowledgeable and professional and they did what they said, when they said they would do it at a fair price. Highly recommended.

I love using this company! They embody the concept of good customer service, and are extremely courteous and friendly, both on phone and in person. Every time I've had to call upon their services I've always been very impressed. Everyone should make sure they are your go-to for plumbing needs in the Columbia area!

Do you place value on your time? How would you like to arrange your day to be at home at the designated time for your appointment with this company only to have them not show up or call or text that the appointment can't be kept. I reached out to them following the no-show, and was given the excuse that the technician had an emergency - not a valid excuse for the company follow-up with the client though.

I rescheduled the appt. to a future date and even called the company the day before to reconfirm. The company was again a no-show for the appointment. I reached out to them 30 minutes after the scheduled time (no contact from the company and was again given excuses as to why they were a no-show). Don't waste your time with this company! Would have given them a ZERO if possible. ***************************************************************************The company owner personally followed up with me via two telephone exchanges.

Although I did not ultimately use this company for the needed service for the reasons stated above, the owner apologized for the lack of customer-focused service, investigated the stated issues, and took definitive steps to correct the issues within the company. The follow-up leads me to believe the owner recognizes the potential impact on his business and will not tolerate unprofessional and non-customer focused exchanges.

If a future need were to occur, I would consider using this company based on the commitment of the owner. 4/29/2021 ***************************************************************************

Plumbing Solutions has been our preferred plumber for many years. Has always been professional, responsive, prompt, and delivers quality in both product and workmanship. Highly recommend Plumbing Solutions for your plumbing needs.

Always a great experience in dealing with Jeff and his team. Very high quality service. Highly recommended.

Love working with this company. When you contact them they are quick to respond and get the repair completed

Have worked with Plumbing Solutions for years. Fair, Honest, Knowledgable -- They go above and beyond. I can't recommend them highly enough.

Very quick response and very helpful. These guys are the real deal and are knowledgeable in their trade. Most pleased with my experience with this company and will recommend to everyone. Thanks Plumbing Solutions!

We were having a tankless water heater issue during the unusual winter chill after living in our new home for 5 months. I called the emergency (warranty) number on a Tuesday and left a message. After a few hours of no response I texted and still did not hear back. I contacted the builder directly on Thursday night to inform them that Plumbing Solutions never got back to us.

They immediately took charge and got someone (with difficulty) to come out from Plumbing Solutions the next day (Friday) and take a look at the heater. We aren't sure if anyone actually came because no one ever knocked on our door. If they did come, they made things worse. I called the emergency number again on Saturday morning.no answer. I texted.again, no response.

I had to go through the builders again to get someone to come. By then (Saturday 4pm) the water heater was gushing out water. All the guy could tell me was that it was broken. Duh! He shut the water and power off. They couldn't send anyone back until Monday when they finally discovered we had a faulty water heater. We then had to wait until Tuesday to get it fixed. It took a whole week of living without hot water to get the problem solved! At least I can thank Plumbing Solutions for my low water bill!

I called Friday morning and Plumbing Solutions LLC had someone out to my house by noon! I am very happy with the job that was done. The serviceman was thorough troubleshooting my issue. I would highly recommend their services.

The best plumbing company in Columbia! James (my plumber from the company) is on time, honest, does excellent work and gives reasonable quotes and gets the job done!

I called around and no one could beat Plumbing Solution price. They are very Knowledgeable, the service Tech knew exactly what was wrong and went right to work fixing my problem. I won't use any one else

We had a couple of plumbing issues that had mounted up and I finally broke down and called in the pros. I have used several plumbers in the area in the past and have been disappointed, so I thought I would give these guys a shot. The team from Plumbing Solutions did not disappoint. They were very professional from the first time we spoke all the way through completion of the job.

The two guys who came out even made recommendations for things I could fix myself and they handled the tough stuff. I will call them any time I have a plumbing issue in the future and highly recommend them.

They called ahead and were there within the time frame we discussed. They immediately introduced themselves and asked questions pertaining to the issue. Immediately started working and explained what he will be doing.

Earlier this year I had posted a negative review about Plumbing Solutions. The interaction I had with the first person I talked to did not go really well, and the response I had from this person about my warranty left me very frustrated.