WE'RE A FULL-SERVICE PLUMBING SOLUTION. NO MATTER HOW SMALL OR HOW LARGE YOUR PLUMBING PROBLEM, WE'VE GOT A FIX FOR YOU. After more than three decades of servicing San Antonio's plumbing needs, we're proud to say ROLAND'S PLUMBING SERVICE INC is at your service. We have licensed, professional, honest and experienced technicians to help you along the way, because no one decides when they have a plumbing problem.
From routine maintenance to busted pipes, we're here to help.
From routine maintenance to busted pipes, we're here to help.
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Reviews (13)
Danny Kent
Apr 10, 2022
Christine Zarate
Sep 25, 2021
Edwardo Villegas
Sep 23, 2021
Mario Saavedra
May 13, 2021
Paid an expensive hourly rate for a tech to chisel out a hole in my stone wall with a hammer and screwdriver. No power tools on the truck apparently. Charged me $700 to put a hole in my wall on both sides and tell me they weren't able to find the problem. They proposed to continue tearing up the house to locate the leak at the same rate. I stopped them there to assess what we should do next.
They then left me for days with an active leak running out my wall without a follow up or recommendation. Repeated calls sometimes found the receptionist who would promise me Roland would call me. Roland never called me, refused to call me even after expressing my frustration of no communication. Finally I called his tech (Joe) who came through and tried to help me out out of sheer goodness in spite of his company.
I hired a separate company to easily locate the problem and still gave Rolands an opportunity to fix it. Their quote came in at triple what I ended up paying for a superior plumber who did a better job than they were proposing. New guys opened a different hole in about 5 min what Rolands guys charged me something like 3 hours to do by hand with a screwdriver. Roland will not admit to mistakes, will not call you back, will not try to help you out.
They have no leak detection equipment. Every tech I have had come to my house has been great, he has good workers, so I left 2 stars as I appreciate that. I've had success in the past with them clearing my clean out line and another small job. But they charge too much for what they do, there's better plumbers out there for less. I would never have written this review if Roland or someone else would have just tried to communicate instead of leaving me stranded.
His techs should have rescheduled if they didn't have the necessary tools for the job (I overheard them stating they lacked them) instead of gouging me hourly. And Roland should have owned up to that and given me some slack on the repair quote. I hope the office stops telling customers Roland will call them back for fear it will cause someone an aneurysm .
They then left me for days with an active leak running out my wall without a follow up or recommendation. Repeated calls sometimes found the receptionist who would promise me Roland would call me. Roland never called me, refused to call me even after expressing my frustration of no communication. Finally I called his tech (Joe) who came through and tried to help me out out of sheer goodness in spite of his company.
I hired a separate company to easily locate the problem and still gave Rolands an opportunity to fix it. Their quote came in at triple what I ended up paying for a superior plumber who did a better job than they were proposing. New guys opened a different hole in about 5 min what Rolands guys charged me something like 3 hours to do by hand with a screwdriver. Roland will not admit to mistakes, will not call you back, will not try to help you out.
They have no leak detection equipment. Every tech I have had come to my house has been great, he has good workers, so I left 2 stars as I appreciate that. I've had success in the past with them clearing my clean out line and another small job. But they charge too much for what they do, there's better plumbers out there for less. I would never have written this review if Roland or someone else would have just tried to communicate instead of leaving me stranded.
His techs should have rescheduled if they didn't have the necessary tools for the job (I overheard them stating they lacked them) instead of gouging me hourly. And Roland should have owned up to that and given me some slack on the repair quote. I hope the office stops telling customers Roland will call them back for fear it will cause someone an aneurysm .
Mari Anguiano
May 04, 2021
Shaban Asghar
Mar 19, 2021
Vanessa Hoffman
Dec 23, 2020
Roland's Plumbing sent out a couple of gentlemen to our home to look at a gas line installation. They provided us with quote which my husband approved. Based on the work they were to do, we had an electrical company come out to move things around so Roland's Plumbing could run the line and install a gas line fixture. The DAY BEFORE the work was to initiate Roland had one of his guys call my husband to let him know they were canceling and did not want to do the work, with no further explanation.
My husband called Roland to ask why.he has yet to return his phone call and give him the courtesy of a full explanation. If he didn't think he could do the work, then at the very least he should have been honest and tell us upfront instead of having us spend money to accommodate what they needed to get the job done. Very unprofessional is an understatement.
My husband called Roland to ask why.he has yet to return his phone call and give him the courtesy of a full explanation. If he didn't think he could do the work, then at the very least he should have been honest and tell us upfront instead of having us spend money to accommodate what they needed to get the job done. Very unprofessional is an understatement.
Karina Davidson
Nov 08, 2020
Aldo Garcia
Feb 25, 2019
Liz Russell
Jun 12, 2018
Mary
Feb 22, 2017
Excellent service - My sink backed up last night and I look for a small plumbing company this morning. Roland's was prompt, courteous, and reasonably priced. Abel and Joe even noticed another minor problem under my sink and fixed that and tightened the faucet too. I am very happy with the service and will recommend them to everyone!
N. M.
Mar 09, 2016
AWESOME! No need to search any further: - I rely on customer reviews of services in San Antonio, since I am originally not from around here and otherwise wouldn't know who to call. The previous reviews were no exaggeration. These guys are really great! I called the day before Christmas Eve for a non-emergency faucet leak, and they were willing and able to fix it within hours!
S. L.
Feb 24, 2016
Great Service - I called Roland's Plumbing based on reviews I read on City Search. I was very, very pleased. I explained the problem to Roland. the valve for my gas fireplace was leaking. He said he would have it taken care of today. Luis and Angel arrived at my home within the hour. They were very knowledgeable.