Rockefeller's Cleaning & Restoration

My flat roof needed too much repair, so we had Rockefeller redo the multi level/areas with TPO. It was a big job that needed to be carried out using multiple ladders for access. A crew of 4 talented and cheerful roofers completed the whole job in 2 days, including removing a truck load of gravel from the roof. Dave Tapp was the project manager and he could not have been more caring and considerate. I couldn't be happier.

Mr. Tapp is a professional in all aspects of life's curve balls and was always willing and able to respond to the glitches that are bound to happen with all the water damage that lead onto many fast thinking solutions. He has been there for me with many phone calls and even on his vacation. I believe Rockefeller's is very fortunate that he is on their team!

I have used Rockefeller Construction for two different major plumbing leaks requiring new floors, tile, etc. They restored home to excellent condition, people in all departments very professional and personable, good quality products used, handled interaction with insurance company. For having my life so disrupted I always felt that they cared strongly about the service they provide and that it was important for me to be satisfied with the work that was performed. Highly recommend.

Critical: Professionalism, Punctuality, Quality, Value These individuals are rude not dependable very unprofessional I would stay away from them as fast as I possibly could. If you dont want to waste your time and your money these would be the people to stay away from.

After a devastating under the slab leak, we were referred to Rockefellers to restore the property to its original condition. Our relationship with Cole was outstanding! Even though it was crazy busy during this pandemic, Cole kept us informed every step of the way. Our hardwood was delayed due to the pandemic but Cole remained calm and gave me updates as we waited for it to arrive.

When it did, Dennis from Select Floors did an absolutely pristine job of laying, sanding and sealing the newly laid hardwood. The drywall repairs and paint were done by Jacob to perfection (the water had seeped up the wall about half way). The affected area looks like a brand new house! I must commend Karen, the scheduler, as well. She handles the scheduling of the work like a pro and was always kind and understanding.

Whenever I had a question or there were concerns about the bid and billing, we worked it out. There were constant checkins during the 5 month process even though the subs were behind and it was hard to get supplies. Larry, the owner from Rockefeller personally came by twice. We could not have been happier with the professionalism, attention to detail and understanding kindness that Rockefeller displayed! I highly recommend this well organized company!

We had a kitchen fire January of 2020 and everything got slowed down because of the pandemic but that's not the reason why I gave this place the lowest rating. We are a household of three including me and my parents, I'm still a minor so I had no control over anything that really happened. We recently got back into our newly renovated house in June because EVERYTHING was damaged from the smoke, the kitchen was the only real disaster place though.

Now when this place gets put in charge of your stuff after a fire they compile an "Non-restorable" list, basically the stuff that got damaged to where they couldn't fix it. Now, one thing on this list which I found peculiar was my bookshelf and all the books in it! I thought it was policy that all books are unrestorable but my dad's comic book collection, his D&D books, and LITERALLY MISMATCH BOOKS I DIDN'T KNOW WE HAD, were saved.

So we get back into the house and a few days later we get all our stuff back in boxes, okay okay going good so far but I go through all the boxes labeled "kids room" and suddenly! :0! None of my books are in there. None of the books that I had been collecting for my entire teenage life? Apparently all the stuff on the non restorable list are THROWN AWAY. *THROWN AWAY*.

I found this SHOCKING because my books were FINE. The fire didn't get to anything in my room not even most of the carpet. But hey! Now we get to spend another 500$ on a book collection! Do not trust this place with your stuff. Half of it will get thrown away.

Weeks after a construction rep came out to give us a quote, they still won't provide one. I get that it's a busy time, but we were never given any indication that the wait time would be this long nor an update as to why we haven't been able to receive our quote yet. Anytime I would call, I would be asked to leave a message and the rep we had wouldn't so much as send an email. We would always get the "sorry, can't help you" response which is not something anyone would want in their contractor.

Great company. On time and friendly employees that got the job done quickly. Everyone we dealt with went out of their way to accommodate our needs and we were really happy with the outcome. Highly recommended. Services: Carpet cleaning, Deep clean

I really wanted to go with these guys, the customer service rep Kim was very cordial and prompt in setting an appointment. Unfortunately her supervisor was the one who was supposed to do the estimate for some properties I manage and she couldn't spare me five minutes of her time to wait for me while I wasted 30 minutes of my time to try to get in touch through the office. I went with Water Fire and Mold Albuquerque, those guys are more professional than this.

Cole was first on the scene and was very thorough listing everything to be accomplished. The follow-through for the work order was then turned over to David Tapp, Project Manager. I highly commend David for his prompt response, attention to detail, and excellent ability to coordinate all the repairs done in my home following a leak caused by my hot water heater.

In addition, he has an excellent team comprised of Guillermo, Dago, Adrian, and Michael. They were hard workers and did an excellent job. The plumber, Jared, and his assistant, Angeli, were equally professional. I would highly recommend one and all. My sincere thanks for a job well done.

Rockefeller's Construction was the top choice of our insurance company to repair our roof following a hail storm. After seeing their work, I totally agree with USAA. Rockefeller's Construction truly was the right choice! From my initial contact with Bree Hernandez and Alex Borgeson in Rockefeller's scheduling department, I noted their courteous and efficient correspondence to keep me abreast of how they would approach this project.

I appreciated the professionalism displayed by Cole Borgeson, our estimator and Rockefeller's Construction Department Manager, who carefully explained the damages as well as the repair process to me. The tile replacement done by Mauricio and his assistant was very impressive. Damage to the ceiling of our front porch was artistically fixed and painted by Joe, a carpenter.

I also was grateful for the careful, post-work inspections performed by Dave Tapp, the project manager, who also answered many of my questions during his visits to our home. I highly recommend Rockefeller's Construction!

My roof was damaged by hail and the the repair required a total replacement of the roof and turned into a big job. Having Dave as a point person for communication proved invaluable since we were still trying to live in the home while the interior was repaired as well. Dave navigated the job to make sure it was done efficiently, professionally and expertly and at the end, we were very happy with the results.

One year after the repair of the roof, we had a totally unrelated issue with leaking from the back wall of the house. I called Dave who came the same day to evaluate it and arrange through the company to set up a new job repair. He is absolutely committed to customer service and we are grateful for the high quality work that Rockefeller's provided.

We cannot say enough good things about Rockefeller's Construction! We have used them three times in the past year: e.g., (a) for total roof removal and replacement (with TPO membrane roof) due to hail damage that also involved drywall repair, installation of new insulation, and re-texturing / repainting of our entire kitchen; (b) for restoration and remodeling in our front hall bathroom due to a plumbing leak that caused water damage; and (c) for stucco repair of our front wall and entry arch.

All three times, Dave Tapp was our Project Manager. He was VERY knowledgeable, responsive, sympathetic, and organized. He was a major reason that we continued to use Rockefeller's. The subcontractors were all quite skilled at what they did---and were also responsive and reliable. Ditto the Office Staff. We LOVE Rockefeller's Construction and are grateful for the excellent job that they did across all three projects!

Dave Tapp and Bree Hernandez were outstanding and key in helping me with my flooring and water damage clean with painting. They took my concerns seriously and rectified things when one of their former contractors did not provide the right flooring. They ensured that I had quality flooring and sent the best crews to help me. I will use Rockefeller again and again because of their incredible customer service and teamwork. They also provided quality work. Very happy with my flooring and ceiling. Highly recommend them and Rockefeller.

I have been using Rockefeller's home cleaning service for three years now. There has never been a time where they have disappointed me. Recently, I had a water damage in my home. My living room and laundry room were completely damaged.

I recently had pipes burst in one of my shops here in ABQ which resulted in severe water damage. I frantically began to make some calls. The customer service I received from Rockefellers was outstanding and they were on scene within, like, 30 minutes.

The best and friendliest company around. They helped show the beauty of our house while it was on the market with a thorough cleaning job. Very impressed. Thank you Rockefeller's!

I would highly recommend Rockefeller's to anyone looking for a good cleaning experience with exceptional customer service. They were friendly, efficient and best of all, their work was amazing. We had a carpet cleaning done by Adrian.