Carroll Plumbing & Heating

Carroll Plumbing and Heating installed my new gas hot water heater. Their technicians did an exceptional job. They were professional, polite, knowledgeable, and respectful of me and my home. Dave and Zach installed the gas hot water heater. Dave made sure that he answered all of my questions and that I knew how the new hot water heater worked with my Aqua Therm furnace. It was a pleasure working with multiple technicians from Carroll Plumbing and Heating.

I have now used Carroll Plumbing three times (2 crisis times and 1 regular fix) and each time they were knowledgeable, responsive and fit me in on emergency basis. They are wonderful. If you live in an old home, you WILL have some plumbing issue at some point and your reliance on a good plumber who will come figure it out and explain it well is crucial. They are the ONLY people in Richmond I will ever use.

Our hot water heater died and we were able to get a estimator out in the morning and the heater replaced in the afternoon. They were professional, friendly and easy to do business with. Highly recommmend! Services: Water heater installation, Installation

I called Carroll to do some weekend work on my AC unit that was not cooling properly. The man added coolant to the system and got it working again, however, advised me to get a leak check, which I understood. Not even five days later it stopped cooling effectively again so this time a different company came out to look at it. He said there was such an obvious leak that there was liquid outside of the unit and looking inside you could see it was wet as well.

Hard to believe it wasn't like that when Carroll came.when I spoke with supervisor all he said was "how can we make this right? Can I quote you a new unit?" No, I would like my labor cost refunded from an almost $500 expense that lasted five days. He denied all blame.

I have used Carroll for everything from installation of a ducted minisplit a/c system to repair work on an aged water boiler heating system and have found them to be excellent on every job. They are 100% transparent on billing, if a job takes less time than what was budgeted the final bill reflects time spent on the job rather than the estimate. Just wonderful folks.

I've had several occasions to use Carroll Plumbing and they have always been great. Today was no exception. I had an emergency and they were able to stay on top of their schedules to work us in. Problem quickly solved. Thanks for the fast and efficient service! Service: Repair water heater

Carroll Plumbing & Heating came through for me in an emergency. I called for help when my home warranty company couldn't send out a plumber right away. I had a busted hot water tank in my attic and was leaking water through my ceiling. I had a real emergency and they came within 30 mins. The Techs got in my attic cut off the gas to the tank and water.

Then they drained the water. It was a hard job due to the tight area in my attic. The were very professional and knowledgeable. The also wore their masks. I would recommend them to anyone. I give them an "A" plus. Thanks to them guys at Carroll.

We have used Carroll's plumbing after seeing multiple positive reviews on the NextDoor app. Truly a great group of staff. From management who helped to troubleshoot an item, to Albert who specializes in sewer-related items, to Dustin, Phillip and Jamaine. We had the whole crew it seems at one point of another to our 1940's bungalow to assist with old house issues. Schedulers are also always pleasant and responsive. Knowledgeable employees who consistently deliver great service!

Carroll has taken care of my HVAC needs and plumbing problems for several years. I appreciate knowing that when my heat pump or AC isn't working, I can call anytme and either speak with a person or leave a message that will be answered. When my gas furnace had to be replaced on short notice a few years ago, Carroll recommended a company for the code-required chimney update and helped secure their fast response.

I can't attest to the quality of their work since I could not get them to return my phone calls and set up an appointment. To be fair I did have one exchange with what they call and "estimator" who was supposed to get back to me (and this was after my 4th call) but he never did. And to be fair (a second time) I realize that during the pandemic plumbers, electricians, appliance and HVAC repairman are extremely busy.

Best in Richmond by far. I am a Landlord and every single time I have had a problem they have responded immediately, this has been going on for over 10 years, I am absolutely delighted that we have such a fine provider of important community service. Keep it up! Thank you Carroll.

Had a new kitchen sink installed today by Keith. Arrived on time, very professional and pleasant, A+ workmanship. Could not have been done better, and the cost was quite reasonable.

I called them a few weeks ago for some issues in an newly purchased investment property (sink and shower not draining, water heater not working). Unfortunately the issue with the sink was more extensive than we thought but I appreciated that he cut to the chase and let me know up front. They have been incredibly flexible with scheduling since we. have had to coordinate some other things in the process with contractors moving cabinets, etc.

They are generally in and out without a trace which has been great, and I felt that the price was reasonable. I am pleased with them overall and plan to use them again for my investments and primary residence.

I have used Carroll's for about 25 years, at two houses. They are quick to come, and always pleased with their work and service. Highly recommend! M Borton

Very reliable, knowledgeable, and courteous. We've done business with them for years and wouldn't call anyone else.

Called over holiday weekend w leaking sewage pipe. They advised cost would be high and suggested temporary water collection. Saved us money and earned our respect for their integrity. Made repair quickly after. Get service and workmanship.

Had an extremely poor experience with another plumbing company in Richmond and was sick of dealing with trying to get in contact with their "managers." My roommate found Carroll online and I called for an appointment. The receptionist that answered was very nice and seemed to know exactly who to send me to for immediate assistance, rather than have me play phone tag with multiple departments.

A kind man named Bruce was over to diagnose the issue, walk me through the repair and how our aged heating system worked, and think of a creative solution that saved me over $500 off the total bill with a fair invoice that detailed the work demands and parts used--all in the same day. They may be a little pricey, but I was incredibly impressed with their speed, customer service, and attentiveness to the intricacies of aged baseboard radiators. I've never worked with any other home service companies who were willing to quote a new and innovative solution for a typically expensive repair. Keep up the great work!

Carroll Plumbing was fantastic! They were able to get me an appointment the very next day after I first called and the technician (Kenny) that they sent out was efficient, friendly and explained everything thoroughly. We will definitely use Carroll for any future plumbing needs! I HIGHLY recommend them!

Carroll Plumbing & Heating has THE best customer service and response time of anyone I have ever used. I would highly recommend them!

I called this company due to an emergency that I had. My pipes burst and I had no heat or hot water and it was 14 degrees outside. Bruce was extremely helpful, kind and quick to solve the problem. They came. out quickly, gave a reasonable estimate and stayed until they were assured the problem was fixed. Dave was a great help, along with the other gentleman who helped him.

I will definitely use this company in the future and will recommend them to anyone with heating and plumbing needs! They are knowledgeable, have excellent customer service, and helped me out tremendously when I needed them. A+ job!

My Wife and I have been using Carroll Plumbing-Heating-Cooling for a variety of home plumbing (water and propane) "jobs" for approximately 4 years. Before describing our most recent experience, we wanted to share a summary of all the projects they have completed. Our first experience with Carroll Plumbing-Heating-Cooling was during the total. remodel of our kitchen and laundry room.

This was an involved project since we completely changed the footprint of the spaces and therefore had to relocate all the plumbing. We were continually impressed with their professionalism, attention to detail and most of all - the daily communication on the progress/concerns and timeline updates regarding.

Our bathroom sink was backed up and none of the usual fixes were working, so we called Carroll. They sent Charlie out right away and he had us fixed in under an hour, explaining what the problem was and how we might address it in the future.

We are in the process of renovations on our 1932 home. Bruce, Jeff, and Jim have provided great service and technical expertise on boiler and hot water heater replacement, HVAC, and general plumbing.

My first encounter with Carroll Plumbing and Heating was in 2006, while working for a competitor of Carroll's. As I recall, I was intimidated and thought, I would never be able to work for them (Carroll Plumbing and Heating, CH&H).