Certified Pest Control

Certified Pest Control responded quickly to our need for help with bird mites. They showed up first thing the next day and worked quickly and efficiently to handle the problem. They removed the nest and mites, replaced the rotted exhaust duct, treated the attic area and ductwork, reinstalled the exhaust fan, installed a vent cage, and cleaned everything up! Highly recommend them and will definitely utilize their services if needed in the future.

I have used Certified Pest Control for two different issues over the past several years. I found them to be knowledgeable, responsive, professional, and so pleasant to work with on both occasions. From the techs to the office support staff, I highly recommend the company.

Critical: Professionalism Teach your employees what a yield sign means. One of your drivers ran one and almost took me out on 77 in Akron. Haven't used your company, and now never will.

Kyle did an excellent job today. He listened to my concerns and addressed them immediately! If I could I would give Kyle 10 stars! Thank you Kyle. Today 9/28/21 Shane M did a wonderful job. I'm very pleased with how he does his job each and every time. Thank you Shane!

They came out on schedule and heat treated our rental property for bed bugs. It did not completely get rid of them with the first treatment. As promised, they came back and retreated at no cost to us and there have been no bed bugs there for over a month. They did not bat an eye at coming back the 2nd time and I am completely satisfied. Thank you to Gene and his crew, we appreciate what u do and hope God continues to bless all of u!

We needed an issue dealt with ASAP and needed to have the work backed up if follow-up was required. Gene was responsive, thorough, and always followed through with commitments. Highly recommend.

I have used there services 3 times and they are professional and curtious. I had them come out on June 1 2020 and I forgot the gentlemens name sorry called me when he was on his way and arrived in the time he said he would and did a fantastic job.

We have been using Certified Pest Control for over 3 years. From a horrible bed bug infestation in 2016 to an ongoing mouse problem. From the owner Steve Kmetz, General Manager, Gene James to everyone of the technicians that has come to our home, these guys are friendly, courteous, consciences, thoughtful of our home and pets. Yes, they are a little bit more expensive than some, but I would rather pay a company to come in and do the job right, be thoughtful, and mindful of myself and my family, then pay someone else less to do a terrible job.

When we had the bed bug infestation it took me 3 Pest Control Companies to find one that didn't use chemicals and I am glad we were recommended to Gene and Certified Pest Control. I refer them to anyone I know who has an issue with mice, bees, raccoons, bedbugs, ANYTHING!

I had to call multiple times a day, several days in a row, to receive any type of response or follow-up, to my inspection. The buyers of my home utilized a VA loan and as the Seller, I was responsible for paying for the inspection. The company refused to release the inspection report to the Buyer's lender, until they received payment. I paid the day the inspection was completed via check and the company advised that until the technician dropped the check off to the office, they couldn't release my report.

The technician held onto my check and did not drop it off in the office until 3 days after my inspection was completed, and it pushed my closing out by 10 days. There was zero urgency in getting the termite stakes installed, which again, pushed out my closing another 12 days. Due to their lack of urgency, professionalism, and punctuality, my closing was pushed out by 3 weeks. I was also quoted significantly less in person by the technician, in regards to termite stakes and was billed a considerable amount more. I would not recommend.

We have used this company for 10 years. But, we are done with them! They are going down hill! The technicians are friendly and helpful. This company is expensive! They charge a large up front cost per type of insect and tell you that they will only warranty each insect if you pay for each insect. For example if you want to treat ants, spiders and centipedes, they will charge a large up front fee for each insect and then warranty each one for up to three months.

If you only pay the upfront charge of the ants and not the spiders and centipedes, they will not warranty the spiders and centipedes! They will return if necessary within the 3 month warranty, but not as often as you need them. When you call to schedule treatment, you cannot get on the schedule immediately. The scheduler has to call the technicians and get back to you.

I have waited 24 hours to weeks before she got back to me! What is the point of her job if she cannot do the scheduling! We have decided to switch and go with another company.

We have used this company for 10 years. But, we are done with them! They are going down hill! The technicians are friendly and helpful. This company is expensive! They charge a large up front cost per type of insect and tell you that they will only warranty each insect if you pay for each insect.