City Heating & Air

The repair tech was friendly, professional, and charged a fair price. I was so happy to see him after sitting in the house at 85°!

I had a very good experience. The tech was very nice, and finished in a timely manner.

This is from my senior family members! BEWARE of CITY HEATING & AIR We are seniors on a fixed income, and where having AC problems, we called them for a service call. Their rep came and after checking our unit advised us it could not be fixed, and we needed a new unit which would cost about $7,000 and since it was going to be in the 90's in a few days we might want to get it fixed immediately.

He left but had the office call right back and set up a new appointment for the next day to get the details and total cost on a new unit which they would bring with them. It cost us $85 service fee for that information (he was here about 30min.) We contacted another licensed electrician who came out the same day, reviewed the unit and said he would return the next day with needed equipment and fix it in about 30 minutes.

He did and charged $256.50 total. We had immediately canceled the 2pm appointment with City Heating & Air. When I contacted the office to voice a complaint, the woman who answered said the rep who came out had been with them the longest of any rep (so that meant he couldn't make a mistake?) and would never intentionally do that. She then said I could do what I wanted and hung up.

I had advised her that my experience would be put on Facebook to warn others and I will also call the BBB to report it. I am a woman of my word so here is my story, PLEASE pass this on since it could help save someone else from a costly mistake by one of their reps.

We always use City Heat & Air whenever we need their services. Their technician repair person Chris is excellent! He is very knowledgeable, super nice & fixed my problem in in like 5 minutes. Turns out we didnt need a new unit, it was just a wiring issue with my Thermostat for the 2nd time. Chris went right to the source because he remembered it had a wiring problem before but a different wire this time. This is an honest company that I would recommend to anyone who needs someone they can trust for repairs on a new unit or repairs.

Michael was exceptional in his work when our heat went out in 20 to 30 degree temps. He arrived on a Saturday and secured the necessary part for a rapid repair. In the interim he made sure that the unit was safely shut down and not releasing anything toxic into the house. When the part was secured he installed and waited to make sure the unit was working properly before he left. Exceptional, trustworthy work from a company we have now used for many years. We heard about them from our neighbors and now they are our ONLY go-to company for heating / cooling as their work if exceptional, trustworthy and affordable.

My mother was out of heat for over 24hrs when I called the online technician he started yelling and screaming with me over the phone telling me he was already home and was not coming back out, to make matters worse he hung up in my face. I called the office the next day to speak to a supervisor or the owner and no one ever called me back. That was very unprofessional

New construction with a couple of problems. Chris quickly responded to both calls and used his superior job knowledge to troubleshoot, identify and correct both problems in a very short amount of time. He says he's "the bald guy with tattoos", request him.

Derrick and Bill did an awesome job and left me super impressed with the quality of work they did. They cleaned up good and went thru all the thermostat controls with me to double check and make sure everything functioned properly. Thank you guys and thank you Mike for everything. Services: Install AC, Install thermostat, HVAC duct & vent repair, Heating system installation

City Heat and Air has put 2 units in for my husband. The first unit had a 5 year warranty an it lasted around 15 years before having a problem. So he decided to use them again. Tim and DJ were the best they explained things so good and so pleasant to be around. I decided to call Mr. Dare to Compare his name is Mike we got to talking about how Jesus Christ had Blessed us all.

He is really nice to talk to. So if you need anything done with your Air Conditioning unit please give them a call you will be pleased with their wonderful service. MY husband decided to get a new unit for the great price they have him.

My service tech's name was "Chris". Chris was very knowledgeable, extremely professional, and friendly. His response time to my home was quick and he also did a follow up with me, because he was in the area, and wanted to confirm all was still running well. Highly recommend this company for honesty and fair pricing. Service: A/C system maintenance

The driver was obviously speeding up behind me to cut me off as I was merging from the left lane to the single lane getting onto I-40. For some crazy reason, he proceeded to try and go around me while i was halfway into the single lane. I was already 5mph over the speed limit, so he must have been doing 20 over to catch up to me before trying to cut us off and dang near seemed like he was edging his van closer to my rear quarter panel to knock me off the road.

What is wrong with society when someone else life means nothing to them, so they can get somewhere 1min faster. He literally drove one more mile to his destination near Web School where I was going. I will make sure to let all my business owner friends know to ever hire this company while that man is still employed.

Not impressed at all the job was left without installation of the cold air return they took out. They were replacing an older unit needed to make the whole bigger and did NOT do so beat it into the smaller whole. The unit had been damaged at some time because the back was dented was told it wouldn't hurt anything. Left the rest for us to have to do.

Within a week the drain was leaking inside on the floor and I called no one called back until the next day, by then my husband had went and bought silicone and tied to stop it. The guy came and said it was Condensation but it wasn't it was pooring out until we put something on for temporary fix we did the company did nothing!

One of Knoxville's best HVAC companies. I use them at work and at my house. Every tech from City Heat and Air I've worked with is a solid professional and craftsman. The team they sent to install a mini-split in my data center did a great job as well as the techs that did my home installation of a split-system. They are a little more expensive than most of their competitors but it is well worth it to get the quality of work.

I've used City Heating & Air for about 5 years now on my personal homes and my rental properties. They have always been courteous and quick to fix any problems that arise. Their technicians are knowledgeable and friendly.

Absolutely fantastic company. Diagnosed and fixed my unit the same day I called. Fast, friendly and professional. Cannot say enough good things.